This tutorial applies to XMEye < https://xmeye.org/> digital video recorders.

Safety cautions

Please do not place any container with liquid such as water, coffee, or beverage on the DVR.
Please put the DVR at a ventilated space and do not block the air vents.
For the system security, please use the original power supply provided.
Check the power voltage in case of any damage due to the wrong voltage.
Please obey the local security regulations and policies when installing the product.
If the DVR starts or woks abnormally, please unplug the power adapter and carefully clean the dust
on themainboard in the DVR device, then restart the DVR.

Product overview
DVR

Camera

Power Cable Splitter

BNC Cable
 Hard Drive Installation

IMPORTANT ×
To record videos and play the historical videos, the installation of the Hard Disk Drive is a must.
Otherwise,you can only watch the live video.
This DVR system works with a 3.5'' SATA Hard Drive.The Hard Drive should be formatted after it's installed.

System Connections

IMPORTANT ×
 Do not fix the AHD camera before you can view the image on the monitor and confirm the ideal position to install it.

1.Plug a power adapter into the DVR and the socket to power on the DVR.

2. Connect a monitor to the HD Output or VGA Output on the DVR with an HDMI cable or VGA
cable (not included).

3. Connect the Ethernet Cable with the DVR and your router.
4. Connect the AHD camera with the BNC Cable.

5. Connect the Yellow Video Connector to the BNC Video Input on the DVR, and connect the Red
Power Connector to the Male Connector of the Power Cable Splitter.

6. Connect the Female Connector of the Power Cable Splitter with another power adapter. Then
plug the power adapter into the socket to power on the camera.

Operate dvr system with a monitor

Startup Wizard

After connecting the DVR and cameras to power, wait for 2-3 minutes. A Startup Wizard will start
to guide you via a series of pop-up windows.
Connect the USB mouse to the DVR, then click Next until you see the window of Time-Language
Configuration.
1.Select the time zone, date format, time format, language, and set the time for your DVR system.

2. The default password is empty, please reset it for your DVR following the tip.

The new password should be more than 6 digits and use the combination of numbers and
letters to ensure your system’s security.

3. Select safety questions and enter the answers for resetting the password if necessary.

You can also enter your email address for getting the verification code to reset the password.
4. Check if the network connection status is normal. If not, you can configure it by clicking
Network.

5. Scan the QR code to get the Serial Number of your DVR system and download the App named
XMEye < https://xmeye.org/> into your mobile device.

6. Before fixing the cameras, you can log in to XMEye App to check the live view to confirm the
ideal position.
7. Detection based on human shape is enabled by default.

The DVR system will send alerts to your mobile device when there is human shape detected by
the cameras.

Please refer to the section of Motion Detect the detailed setting.

IMPORTANT ×
Click Next and OK to exit the wizard. You can right click on the screen, then go to Main Menu > Startup Wizard to bring it
up again.
If the wizard is no longer needed, just check the box before Don't Display the Wizard again on the first interface of the
Startup Wizard.

Live Video

You will see the live videos from the AHD cameras in split-screen mode (9 screens by default)
after exiting the wizard.
※ Move the mouse cursor to the live video of any channel, some icons may be displayed
according to the setting.

Notes:
1. The icons of and are displayed by default, while for icon , and , please right
click andgo to Main Menu > Alarm (see on page 15) to enable them.
2. If you want to loop to display the live videos from some certain channels in full-screen mode,
please go to Main Menu > System > Tour to enable this function.
3. For viewing the live video from one channel in full-screen mode, please move the mouse
cursor to the desired channel, then double click. To exit full-screen mode, double click again.

Hard Drive Formatting

When you receive the system, the system has a pre installed hard disk, which does not need to
be formatted,but if you have to replace another hard disk, it needs to be formatted at first ,then it
can be used normally Install the Hard Drive first, then right click and go to Main Menu
>Advanced > Storage to check if the type is Read/Write or the status is Normal.
If not, please click Format Storage to start formatting your Hard Disk Drive.

Video Recording
Right click on the screen, then go to Main Menu > Record > Record Conf. to set the record
mode and record plan.

This DVR is set to record videos 24 hours a day by default.

Channel:
Select the channel to set the record mode and plan. You can select a single channel or all
channels.
Redundancy:
Installing 2 pieces of Hard Disk Drive is required when enabling this function, and HM245 doesn’t
support it.
Length:

Set the maximum video length of each recording from 1 minute to 120 minutes. It’s 60 minutes
by default.
PreRec:
The camera will start recording a video around 5s before it detects the motion or human shape.
You can reset the time from 1s to 30s, but the accuracy of the pre-recording time may be
affected by the bitrate.
Mode:
Set the recording mode and the options are Schedule, Manual and Stop.
Schedule: The camera will record videos according to your record plan.
Manual: The camera will record standard videos 24 hours a day.
Stop: The camera will stop recording videos.
 
Record Plan:
Set the recording schedules.
Week and Period 1/2/3/4: Set the time period(s) of each day to record different types of videos.
Regular: The system will continuously record standard videos during the time period(s) you set.
Detect: The camera will start recording a video when it detects motion or human shape during the
time period(s) you set. If you enable the alarms of Video Blind, Video Loss, and Face Detection,
the camera will record the video as well.
Alarm: An extra alarm device is required for this type of video, and HM245 doesn’t support it.
Notes:
The oldest video will be overwritten by the latest one by default when the Hard Disk Drive runs
out
of space.

Video Playback

Right click on the screen, then go to Main Menu > Record > Playback to play the video recorded.
You will see the different playback modes in the pop-up window of Play Mode.

Explanation of playback modes

1.Common Playback
Select the channel(up to 4 channels at the same time), a period and a date on Blue background
to
play all types of videos recorded.
1. Area for Video Playing

2. Playback Buttons

3. Timeline

4. Channel

5. Filters

6. Filtered Videos List

7. R: Standard Videos

8. M: Videos recorded when the camera detects motion or human shape.

9. Detailed Info. of the Selected Video

10. Search

11. Show/Hide Filtered Videos List

12.Timeline by Hour/Minute

Tip ×
Filters will not be available after you left click on the timeline, but you can exit this mode and re-enter to select the filter.

Option 1 :
Left click on the Green/Red (Green for standard videos recorded, and Red for the videos recorded
whenthe camera detected motion or human shape) part of the timeline of each channel to play
the historical videos.
Option 2 :
Left click on the live video of one channel, show the filtered video list, then double click on the
selected video to play it.
Description of Playback Buttons
Left click on the live video of any channel, then start using the buttons to control the video
playback.
Tips:

① You can click the icon to cut a video, then click to back up to the external

storage.
② Previous Frame and Next Frame work only when pausing the video.
③ The speed of Fast Reverse and Fast Forward will be displayed on the right end of Playback
Buttons.

2. Sync Playback
This function aims to put the videos from different channels at the same time to compare.
Select 2 channels at least ( up to 4 channels), a period and a date on Blue background to play the
historical videos simultaneously at the selected time on the same timeline.

3. Dayparting
This function aims to put the videos from the same channel but at different time to compare.
Select a channel, number of split screens, and a period to play the videos recorded from this
channel on different timelines.
 Notes ×
You need to press and hold the left mouse and move on the bar of Period to select time period.

4. Smart Express
Select one channel or all channels, then select the speed of Fast Playback, the system will play
all the videos recorded with the speed you selected.

5. Smart Search
Select one channel and a time period, then check the box before Detect and select a date on
Blue background to play the videos recorded when the camera detected the motion or human
shape.

※Double click the thumbnail to play the related videos.

6. Face Search
Select one channel, a time period and a date on Blue background to play the videos recorded
when the camera detected faces.
 Video Backup

Step 1:
Insert the USB disk into the USB port of the DVR system. Right click on the screen, then go
to Main Menu >Record > Backup to start.
Step 2:
Select your USB disk, then click Backup to bring up a pop-up window.

Step 3:
Select Channel, Start Time and End Time, then click Add to display all the filtered videos.
Step 4:

Check the box to select the video files and Backup format, then click Start to back up the

videos.

Tips:
① The format of the USB Drive should be FAT 32.
② An alternative solution to back up the videos is listed below.
Go to the interface of video playback and click to show the filtered video list.
Check the box to select the videos.
Click to start backing up. The next steps are the same as the first solution mentioned above.
 Snapshot Setup

The system will capture the snapshots 24 hours a day when the camera detects motion or
human shape.
Go to Main Menu > system> SnapShot Conf. to reset the time interval of capturing a snapshot,
and set up the schedules when the camera will capture a snapshot as well.

Alarm

IMPORTANT:
The alarms of Motion Detect and Human Detect are enabled by default. If you need to record
videos whenthe camera detects the face or gets blocked as well, please enable Face Detection
and Video Blind.
Please go to Main Menu > Alarm to set the alarm you need.

Motion Detect

The camera will start to record videos when it detects motion.

Channel:
Select the channel you’d like to enable motion detection.
Enable:
Check the box to enable motion detection.
Sensitivity:
If you select higher sensitivity, the camera will be more easily to be triggered to start recording
videos. It’s advised to select Middle to balance the accuracy and effectiveness of the alarm, thus
reducing the false alarms.
Region:
Click Set, then press and hold the left mouse to drag and select the area for detecting. The pink
area indicates the selected area.
Period:
Set up to 4 time periods for each day to send the alerts when the camera detects motion.
MD Interval:
Set the time interval of two alerts. It aims to decrease the frequency of the alerts caused by the
same moving object.
Record Channel:
The selected channel(s) will start recording when the current channel detects motion.
Tour:
The display will loop to display the live video from the selected channel(s) in full-screen mode
when the current channel detects motion. You can go to Main Menu > System > Tour to set the
time interval to show the live video in full-screen mode.
Snapshot:
The selected channel(s) will capture a picture when the current channel detects motion.
PTZ Activation:
The cameras don’t support this function.
PostRec:
The camera will remain to record the video around 10s after the motion or human shape
detection ends. You can reset the time from 10s to 300s.
Show Message:
After enabling this function, the display will pop up a window to show the Alarm Status for all
kinds of alarms when the cameras detect motion, human shape, or more.
Send Email:
Before enabling this function, please go to Main Menu > System > NetService, then double click
on EMAIL option to set up your email address to receive the alerts.
Write Log:
The logs of the alerts will be written into the system once you enable this function. You can go
to Main Menu > Info > Log to check the detailed log information.
FTP upload:
The system will send the videos recorded or snapshots captured to the FTP server you set when
the camera detects motion. Please go to Main Menu > System > NetService, then double click
on FTP option to set up your FTP server.
Mobile reported:
The system will send alerts to your mobile device when the camera detects motion. Please install
the App and add the DVR to the App following the section of OPERATE DVR SYSTEM
ON MOBILE DEVICE on page 18.

Up-to-Coaxial Control

Right click on the main menu and select XVI control to start setting up your camera.

※If the live video from the camera is mirrored or flipped, you can check the box before Mirroring
or Overturn to fix it.
※If you set something wrong, please click Restore to get back to default settings.

Notes ×
For the setting of alarms like Video Blind, Video Loss, Human Detect and Face detection, please refer to the settings of
Motion Detect. If prompting Video Loss, the DVR will not record videos, but only to send alarms.
 TROUBLESHOOTING

The DVR System Boots Up Abnormally Or Reboots Automatically. 

The input voltage is unstable or too low. Please replace the power supply, then try again.
The hard disk is damaged or the cables of the hard disk drive are broken. Please replace the
hard disk drive or fix the cable.
Please disconnect the camera with the DVR to verify if the DVR can boot up. If yes, the
video signal of the camera may be not stable. Please replace the camera or the
corresponding cables.
This DVR system is set to perform the automated maintenance task at 01:00 every Tuesday
by default, thus it will reboot automatically. You can go to Main Menu > Advanced >
AutoMaintain to modify the reboot time.
If the issue persists, please contact Support for more help.

How Should I Do If I Forget My Password? 

Please click Forgot Password when logging into the DVR system.
The system will ask you the security questions you set in the Startup Wizard, please enter
the right answer to reset your password.
If you forget the answers, click Forget Answers to enter the interface of Verification
Code.
Launch XMEye App,tap > FIND PWD on an Android device or tap Forgot your
device password?(on the interface of Add Device) > FIND PWD on an iOS device to scan
the QR code on the left side to get a verification code, then enter it into the box on the
interface of Verification Code to reset your password. However, if you set an email to get
the verification code in Startup Wizard, the App will send the code to that email. You need
to get it from email, then enter it on the interface of Verification Code.

How Long Can A Hard Disk Drive Record For This DVR System? 

There are 4 AHD cameras connecting to this DVR system by default. These cameras are
with the resolution of 1080P and variable bitrate which depends on the surveillance
scenes. If the bitrate is around 2Mb/s, the corresponding size of the video file will be
around 21G per day.
As a result, a Hard Disk Drive with the capacity of 1T may record around 12 days.

How Can I Connect An Extra Camera With The DVR System In Addition To The 4 Cameras In 
The Package?

DVR system supports up to 8 cameras to be connected. Please contact Hiseeu to get the
same type of cameras and the corresponding cables.
If you just have a camera in hand, please follow the steps below:
For the camera with the format of TVI/CVI/SVI/CVBS, right click on the screen, select
XVI&AHD to set the Signal of the channel to Auto or the corresponding format of your
camera, then connect the camera with the DVR system.
For an IP camera, please go to Main Menu > System > Digital > ChannelType to check
the box of the fourth line, then go back to the main screen and move the cursor to the
h l ’d lik
 channel you’d like
to connect the camera.
Click in the center of the screen to start adding the camera.

The Image From The Camera Is Upside Down. 

Right click on the main screen and click XVI Control, then check the box before
Mirroring or Overturn to flip the image.

What Should I Do If It Runs Out Of The Space On Your Hard Disk Drive? 

The DVR system is set to loop recording by default, which means the latest videos will
overwrite the old videos automatically when it runs out of the space on the Hard Disk
Drive.
You can back up the important videos, then delete the videos or format the Hard Disk
Drive.

Why Does The Hard Disk Drive Stop Saving Videos? 

Please go to Main Menu > System > General to check whether the Storage Full is set to
Stop Record. If yes,the Hard Disk Drive will not save the videos once it runs out of space.
Please go to Main Menu > Advanced > Storage > Hard Disk Drive Partition to check if
the space you set for Record Partition runs out.
Please do not set the Hard Disk Drive as Snapshot, Read only or Redundant. Read/Write
setting for an Hard Disk Drive is the right choice.
If the Hard Disk Drive cannot be read, is damaged or is not formatted, it cannot save videos.

The App On My Mobile Device Cannot Receive Snapshots When The Camera Detects Motion, 
Human Or The Camera Gets Blocked, Etc.?

The App can receive the snapshots by default and you can check from Alarm Push/Alarm
of the App.
Please go to Main Menu > Alarm > The alarm you’d like to get snapshots, enable the
option of Mobile Reported.
Please go to Main Menu > System > NetService to confirm that the option of Mobile
Reported is enabled.

Why Does The App Remind Me Of "Maximum Video Link"? 

For remote viewing, such as from App or PC Client, you can only simultaneously access
the live videos from 6 channels at most. Please close the unnecessary channel.

Why Doesn't The PC Client Watch The Live Videos? 