.

SHIREESHA EIRUKULLA

SHI REESHAEI RUKUL L A@G MAIL .C OM |248- 438 -8010

PROFESSIONAL SUMMA RY
Having 9+ Years of hands-on experience in IT with around 5 Years of strong hands on experience in Salesforce
Developer/Administrator with domain experience involves configuration, customization, communities, integration,
deployment, classic to lightning development, lightning components, lightning design system, lightning locker services
and lightning data services, Designing of service Cloud, Sales Cloud, force.com. 4 Years of experience in developing web
applications using Java/J2EE.

 Experience in Lightning, Apex technologies, Sales Cloud, Service Cloud, Financial Service Cloud.
 Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and
Apttus CPQ (Configure price quote).
 Familiar with offshore and onsite models and process.
 Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System,
Lightning App Builder and Lightning Component features.
 Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better
interaction of pages.
 Worked on writing Apex classes along with Enabling Aura to make them available to Lightning components.
 Designed, Implemented and deployed the Service Cloud with various custom-built Page layouts, Custom tabs,
Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud
specific to them.
 Proficient in building business logic using salesforce declarative programming like Validation rules, Formula
Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and
Creating Task.
 Worked on COPADO for error- free releases with Continuous Integration and Delivery (CI/CD) technology.
 Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for creating cases in
Salesforce from the feedback given by commercial card users.
 Strong experience in implementing salesforce new features like Process Builder and performed actions
Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
 Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard,
Workbench and Excel for data analysis, transforming, importing and exporting.
 Extensive experience with different methodologies like Agile and Waterfall.
 Configure salesforce and marketing cloud integration user along with configuration in salesforce.
 Proficient with Object Oriented Programming and development web based applications using Java
Technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
 Developed Salesforce Lightning Apps, Components, Controllers, and Events.

SKILLS

Salesforce Salesforce CRM, Lightning Application, Aura, Apex Custom Controllers, Apex Classes, Apex Sale
Triggers, Visualforce Pages/Components, Schedule Apex, Batch Apex, Flows, Apex Web Trig
Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards. App
Salesforce Tools Force.com Eclipse IDE Plug-in, Force.com Explorer, Copado, Change Sets, Force.com Import Forc
Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Forc
Integrating Tools Apex Data Loader, Import Wizard, Data Export Ape
IDE and Editors Visual Studio, My Eclipse and Force.com Eclipse IDE Visu
Languages Apex, SOQL, SOSL. Ape
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WORK HISTORY
June 2022 to till now
Fisher Investments – Salesforce Admin/Developer.
Responsibilities:

 Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in
application and experienced in creating lighting pages inside lighting builder.
 Triggered interface events by user interactions, which includes Lightning Component framework and also
involved in building Lightning Components using aura framework.
 Worked on Salesforce Platform to build Mobile App by enabling lightning components for use in theSalesforce1
mobile platform to make Lightning application to mobile.
 Created Lightning page with some customizations based on components used and created Lightning app.
 Added Lightning Component to Lightning Pages and Record Pages.
 Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional
needs in application.
 Worked on Service Console Lightning application which contains multiple number of Lightning web components
(LWC).
 Developed multiple number of Lightning web components (LWC) regarding service case console page.
 Deployed code using Copado to the next environments also used back promotion feature.
 Designed and implemented end-to-end release management processes using Copado, including branch
management, version control, and automated deployment workflows.
 Configured CI/CD pipelines in Copado to automate the build, test, and deployment processes, ensuring efficient
and error-free deployments across multiple environments.
 Developed and maintained release pipelines in Copado, including the creation of user stories, tasks, and test
plans, enabling efficient collaboration and visibility among development teams
 Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design
System) that makes the Lightning component look and feel better.
 Customized the Dashboards and Report to track usage of productivity and performance of business centers and
their sales teams.
 Developed various flows to automate the business processes.
 Involved in Salesforce.com Application Setup activities and customized apps to match functional needs of
organization.
 Development using custom lightning web components (Aura and LWC). Enabled Aura Framework, by adding Aura
Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
 Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and
Lightning Component features.
 Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed
Lightning components and server-side controllers to meet the business requirements.
 Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve
application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script,
events.
 Involved in Salesforce.com Application Setup activities and customized apps to match functional needs of
organization.
 Experience in using Copado for deploying the code from sandbox to production.
 Worked on reports using custom and standard report types.
 Also created Dashboards using existing reports.
 Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and
Dashboards.
 Created complex workflow rules criteria for field updates and email alerts and used field level Security along
with page layouts in lightning to manage access to certain fields.
 Created validation rules for performing data validations depending on user's profile and their record type.
 Developed Custom Objects, Custom Reports Tabs and Components and configured Analytic Snapshots to dump
data on regular basis for sales performance and lead generation statistics.
 Developed flows, apex classes, triggers, batch apex, utility classes and improved test coverage.
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 Created complex workflow rules criteria for field updates and email alerts and used field level Security along
with page layouts in lightning to manage access to certain fields.
 Developed APEX classes and APEX triggers to develop the custom functionality as per the requirement.
Worked with Sales cloud and service cloud.
 Worked with the Financial service cloud to integrate the business model and to increase productivity.
 Created validation rules for performing data validations depending on user's profile and their record type.
 Good at administrative tasks such as setting up Audit trail, field history tracking, creating email templates and
list views.
 Implemented Copado to improve the efficiency of salesforce release management and version control.
 Developed Custom Objects, Custom Reports Tabs and Components and configured Page Layout and records.
 Worked with various Salesforce.com objects like Accounts, Contacts, Opportunities, Reports, and other custom
objects, Page layout, Report types, Record types and Dashboards.
 Experience in developing Apex Classes, Triggers, Batch Apex, Dynamic queries.
 Involved in developing a using schedulable batch classes and different mail templates.
 Implemented Multi currency field values.
 Copado enabled a faster, error-free releases with continuous integration and delivery (CI/CD) technologies.
 Environment: Salesforce.com Platform, Apex Language, Lightning, Data Loader, Apttus CPQ, HTML, omni
script Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST
API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Jan 2021 to June 2022

BCBSM, Detroit, Michigan – Salesforce Admin/Developer.
Responsibilities:
 Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens,
workflow, force.com objects, reports, apex code) to meet business requirements.
 Used force.com IDE (Eclipse) for development and code promotion.
 Expertise as team member of successful software project implementations related to Quote-to-Cash (Apttus)
and 1year experience in capacity of Solution Architect / Business System Analyst.
 Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service
Cloud and Apttus CPQ.
 Closely worked with Salesforce.com consultants for implementing business solutions for their client
requirements, using APPTUS CPQ within exclusively developed framework.
 Involved in CPQ (Configure, Price& Quote) design and mapped to Salesforce custom objects and involved in
Apttus Advanced Workflow Approvals.
 Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
 Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.
 Developed and configure price quote (CPQ) app such as Zuora.
 Created REST API using RAML and developed flows using APIKIT Router.
 Created SOAP and REST based service interfaces using Mule ESB Any Point Platform and delivered fast,
reliable, and scalable integration API codes.
 Involved in Salesforce.com Application Setup activities and customized apps to match functional needs of
organization.
 Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend
Reports.
 Created wave mobile application which can be up and running in days.
 Built and integrated third-party CTI systems with Salesforce Call Center using browser which is based on
JavaScript API.
 Used Salesforce Lightning inspector to debug lightning components during development process.
 Interacted with various business user groups for gathering requirements for Salesforce.com CRM
implementation.
 Developing and maintaining complex Extract-Transform-Load (ETL) processes from multiple systems.
 Implemented field level security along with page layouts to control access to certain fields.
 Maintained version control using GITHUB along with auto rabbit to manage all deployment.
 Audited, uncovered, and resolved data integrity issues in legacy systems.
 Involved in developing tests for custom apex code.
 Created various RAML resources to implement REST Based APIs as part of project implementation.
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 Involved in Data Transformation and Data Cleansing activities while transferring data to external system using
Informatica on demand.
 Involved in establishing and maintaining change control processes for multiple sandbox environments.
 Developed and performed training for sales staff on use of system.
 Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform,
Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP API, Chatter, Sandbox data
loading, Git, Apttus CPQ and Web Service integration, Metadata API, SaaS/PaaS

Oct 2019 to Dec 2020

Comerica Bank, Auburn Hills, Michigan – Salesforce Admin/Developer.
Responsibilities:
 Interacted with various business user groups for gathering the requirements for Salesforce implementation
and documented the Business and Software Requirements.
 Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
 Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
 Involved for creating the Validation Rules, Workflow rules, Approval Process and Process Builder.
 Used Service Cloud to get the customer information together in an integrated platform that incorporates
marketing, lead generation, sales, customer service and provides access to applications through the
AppExchange.
 Developed component using Lightning Aura Framework.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.
 Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and
displayed them on to the component.
 Used field level security along with page layouts in Lightning to manage access to certain fields.
 Customized existing Visualforce to align with Salesforce new Lightning UI experience.
 Build lightning components, lightning apps, record pages, home pages and use events for dynamic use cases.
 Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
 Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables.
Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent
picklists, and complex page layouts.
 Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
 Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for
different standard and custom objects in lightning experience.
 Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
 Worked with External objects in Salesforce which is another feature introduced with Lightning components.
 Developed Web Service Callouts from Salesforce to External Applications using REST API.
 List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified
by an end-user and do not correspond to the standard List Views available within Salesforce. Confidential User
Interface.
 Deployed application from Sandbox to different other Sandbox as well as into Production environments using
Change Set, Visual Studio tool.
 Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using
platform database objects.
 Used Visual Studio to develop the classes and triggers.
 Deploy changes between different environments and work on sandbox refresh process.
 Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized
people.
 Environment: Salesforce.com Platform, Aura, Lightning Experience, Lightning Web Components, Apex classes
and Controllers, Data Loader, REST, SOQL, SOSL, Scrum, Service Cloud, Custom objects, Custom fields, Web
Services, Oracle, Visual Studio, Change Sets, Windows

Jul 2018 to Sep 2019

Digital, New York, NY – Salesforce Admin/Developer.
Responsibilities:
 Created different profiles and setup permissions based on roles in organization.
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 Gained basic Knowledge on lightning App builder to develop Apps visually, without code using Custom-build
lightning components.
 Created server-side controllers to meet business requirement.
 Experienced in migrating standard and custom objects in standard experience to lighting experience.
 Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application with
lightning.
 Responsible for deployments to Production environment using Ant tool, change sets and Force.com Migration
tool.
 Expertise in working with Cisco CTIOS and CTI Server platform.
 Worked on Salesforce Lightning components for building customized components replacing existing ones.
 Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.
 Used GIT for version controlling system and used source tree as UI to perform code push/push operations.
 Used Sublime, Mavens mate, GIT, force.com Migration tool and Jenkins combination along with Ant script to
develop code, maintain versioning, and moving code around environments.
 Enhanced in Communities by adding new fields, field sets by using salesforce.com.
 Hands on experience on Inbound and Outbound integration of salesforce with external systems by developing
custom apex SOAP, RESTFUL classes for inbound class and written Apex Callout for invoking outbound
application.
 Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
 Used Service cloud to build deeper relationship with customers to provide better services through online.
 Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
 Wave analytics also helped sales manager to take immediate action by creating campaign and dive in deep data
for quick decision making.
 Designed Workflow Rules Approval process and its associated actions like time triggered tasks, email alerts
field updates to implement business logic.
 Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
 Worked with Data Loader and App Exchange Applications.
 Integrated external systems like record settler data, Dodge MDS, People Soft into Salesforce.com primarily used
partner and enterprise WSDL'S with J2EE technology.
 Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
 Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based
web services.
 Worked with different Deployment Plans for each release and Sandbox Refreshing.
 Performed Apex Callouts from salesforce to same external system to get tracking information order.
 Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information
about competitive products.
 Understand requirement for designing BI Architecture and ETL.
 Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports,
Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages,
Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

May 2017 to June 2018

The Estee Lauder Companies Inc., NY - Salesforce Admin/Developer.
Responsibilities:
 Responsible for writing Apex classes, Triggers, batch classes, Visualforce code containing business functions,
Test classes for unit testing and code coverage.
 Retrieved some data and its functionality from Third-Party API's and Displayed within lightning Visualforce
component.
 Used Data Loader for insert, update and bulk import or export of data from Salesforce.com, SObjects used it to
read, extract and load data from comma separated values (CSV) files.
 Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of application using
platform database objects.
 Integrated using REST based Web Service Call outs to other external systems.
 Worked on web technologies like HTML, CSS, JavaScript, WSDL and BULK API
 Developed code for generating XML requests required for calling web services.
 Involved in design and development of different views and page layouts for different profiles.
 Developed complex workflows, outbound messages and approval processes for automating business logic.
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 Created email templates and inbound emails using Visualforce for clients and customers.
 Developed Apex Test Classes with assurance of maximum code coverage.
 Implemented Case Management by creating record-types specific to user groups, assignments rules, escalation
rules, case templates, workflow rules and actions, etc.
 Customized page layouts for Contacts, and Accounts depending upon user roles, and groups of Service cloud
objects.
 Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and
dashboards.
 Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields
to custom objects.
 Prepared package.xml for retrieving code from source sandbox through ANT tool/workbench and pushing
code to Stash (Bitbucket/SourceTree)
 Experience with GIT and Python scripts to run SourceTree.
 Worked on deployment of code from stash to all environments.
 Worked on Jenkins for continuous deployments to higher environments.
 Involved in all phases and pre-production/post-production support activities.
 Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove
that system conform to specifications of business and quality requirements.
 Environment: Saleforce.com platform, Lightning, Service cloud, Apex Language, Visualforce, Data Loader,
HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading,
Agile.
Feb 2016 to March 2017
State Farm Insurance, Bloomington, IL. – Java Developer
Responsibilities:
 Worked directly with user groups in analyzing and specifying business requirements for the design and
development of project.
 Designed application with UML (Unified Modeling Language).
 Developed application based on SDLC (Software Development Life Cycle).
 Actively involved in configuring the Application Server and deployed all the modules like Web modules and
Business modules.
 Created user-friendly GUI interface and Web pages using HTML, JSP.
 Developed the Front-End JSP and HTML.
 Developed JSP's, Java Beans and Servlets to interact with Data Base.
 Extensively used JavaScript for client side validations.
 Used XML parsers to parse and fetch information from XML templates.
 Performed Unit Testing of all Modules.
 Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Apache Tomcat
Server.
Aug 2010 to May 2013
Open Box Solutions - Java Developer, Hyderabad, India.
Responsibilities:
 Designed and developed messaging framework for communication between workflow manager and other
Enterprise Applications over XML and MQ-Series using JAXB 1.0.
 Responsible for developing and maintaining all entity and session beans.
 Involved in writing ANT script for application deployment.
 Developed various Customer and Network capacity flows.
 Developed various server-side components using J2EE and TIBCO APIs.
 Developed and deployed EJB components (business tier) into WebSphere Application Server (WAS).
 Designed Metrics module and developed all components of that.
 Also developed Metric Event Listener engine based on TIBCO APIs to capture In-Concert based events.
 Responsible for Web Logic administration, maintenance, and performance tuning.
 Developed and deployed Servlets and JSP's on Tomcat server.
 Integrated different components to establish stable flow and reviewed all deliverables produced by team.
 Written stored procedures to add, update and delete data from Oracle Database.
 Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
 Perform system requirements analysis, definition, allocation, and documentation.
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 NISE-WFM interfaces with thirteen different systems.

 I actively participated in support for User and System test and lead system performance improvement efforts.
 Environment: J2EE, JSP, Java Beans, HTML, JavaScript, ANT, Tomcat Web server, Oracle 9i, MS Visual
SourceSafe.

CERTI FICA TIONS

 Certified Salesforce Platform Developer-1

 Certified Salesforce Administrator
 Certified in Copado Fundamentals – I
 Certified in Copado Fundamentals - I
 Salesforce Associate Certification

EDUCATIO N

• Bachelors in Computer Science and Information Technology from JNTU Hyderabad. India
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