SEQUENCE AND SCRIPT FOR RESTAURANT SERVICE

STEP 1: WELCOMING/GREETING THE GUEST (Stand at attention beside the door. Wear your
best smile.)
Food Attendant: Good morning/afternoon Ma’am/Sir. Welcome to Abuelita! We have prepared
a nice table for you. How many are we expecting to be with you Ma’am/Sir?
Guest: _______________________________________________
Food Attendant: Excuse me Ma’am/Sir, may I have your name please?
Guest: _______________________________________________
Food Attendant: Which seat do you want? Smoking or Non-smoking?
Guest: _______________________________________________
Food Attendant: Ok Ma’am/Sir _____________. This way please.

STEP 2: ESCORTING/SEATING THE GUEST (Assist for Female Guest, Optional if Male)
Food Attendant: Is this table comfortable for you Ma’am/Sir or would you like to transfer to a
different table?
Guest: ______________________________________
Food Attendant: Excuse me Ma’am/Sir By the way, I am Mac your food attendant for today.
Guest: ______________________________________

Food Attendant: Excuse me Ma’am/Sir. Would you like me to open the table napkin for you and
put it in your lap?
Guest: ______________________________________

STEP 3: OFFERING AND SERVING BEFORE-DINNER DRINKS (Cold Water or Guest’s Favorite
Drink)
Food Attendant: Excuse me Ma’am/Sir, would you like to have a glass of water?
Guest: ______________________________________
Food Attendant: Right away Ma’am/Sir.
(Get the pitcher filled with water. Hold it properly. Stand at the left side to avoid reaching for the
glass.)
Food Attendant: Excuse me Ma’am/Sir, here’s your water.
Guest : Thank you.
Food Attendant: Excuse me Ma’am/Sir, here is our freshly baked bread complimentary of the
restaurant. Just call me if you need more. I’ll be back for the menu

STEP 4: PRESENTING THE MENU (Hold it properly. Open if multiple pages. Bring your Pen and
Order Slip.)
Food Attendant: Excuse me Ma’am/Sir, here’s our menu. Would you like to have some time to
review our menu or shall I take your order now? (If the guest will take orders directly, proceed
to Step 5.)
Guest: ________________________________________
Food Attendant: Okay Ma’am/Sir. I’ll be back after _____ minutes.
(Comeback right after the specified time.)
STEP 5: TAKING FOOD ORDERS (Stand at attention holding properly your pen and order
slip. Right side for American and French Service, left side for Russian Service.)
Food Attendant: Excuse me Ma’am/Sir, are you ready to take your orders?
Guest:
 For my Appetizer, I would like to have ____________________________________
 For my Soup, I would like to have ________________________________________
 For my Salad, I would like to have _______________________________________
 For my Main Course, I would like to have _________________________________
 For my Dessert, I would like to have _____________________________________
 For my Beverage, I would like to have ____________________________________
(Do suggestive selling, recommend dishes or other items not ordered by the Guest. Be
convincing!)
Food Attendant: Ok Ma’am/Sir. Can I repeat your orders?
 For your Appetizer, you have ordered __________________________________
 For your Soup, you have ordered _____________________________________
 For your Salad, you have ordered _____________________________________
 For your Main Course, you have ordered _______________________________
 For your Dessert, you have ordered ___________________________________
 For your Beverage, you have ordered __________________________________
Shall I serve it together with your first course or with your main course?
Food Attendant: Would that be all Ma’am/Sir?
Guest: ____________________________________
Food Attendant: May I please have the menu? (Guest gives back the menu.)
Food Attendant: Would you like to try our best seller wine
Food Attendant: Thank you Ma’am/Sir. Your orders will be served within 15 to 20 minutes.

STEP 6: COMPLETING TABLE SET-UP (At this part, provide the lacking cutleries and table
appointments or remove the extra ones. Check the Guest’s orders for reference.)
Food Attendant: Excuse me Ma’am/Sir. Can I get the extra appointments?
Guest: ______________________________________
Food Attendant: Thank you Ma’am/Sir. I’ll be back to serve your orders.

STEP 7 AND 8: PLACING OF ORDERS IN THE KITCHEN AND ASSEMBLING OF ORDERS:

(Preparation time for service. At this part, select the tools and equipment for service.)
AMERICAN FRENCH RUSSIAN
Plated Trolley Platter
- Prepare all plates in - Top: Food in - Soup Tureen and
the station Containers and Clean Ladle
- Have underliners Plates - Service platters and
- Second: Extra space Food Tong
for soiled dishes
Stand at the Right of the Stand at the Right of the Stand at the Left side for
 Guest Guest Orders and Food and Right
for Beverage
No Plates (Basic table Show Plate (Complete table All Plates (Complete table
appointments only) appointments) appointments)

STEP 9 AND 10: SERVING AND CLEARING OF ORDERS (Serve according to sequence. Check the
Guest’s orders for reference. Mention the name of the order upon serving.)
Food Attendant: Thank you for waiting Ma’am/Sir. Here’s your _____. Enjoy your meal!
 Wine: ___________________________
 Appetizer: __________________________
 Soup: ______________________________
 Salad: ______________________________
 Main Course: ________________________
 Dessert: ____________________________
 Beverage: ___________________________
Food Attendant: Excuse me Ma’am/Sir how does it taste? may I clear it now?
Guest: _______________________________________
Food Attendant: Thank you Ma’am/Sir. I’ll be back for you next course.
(Serve next course. Continue doing so until all orders are served.)

STEP 11 AND 12: PRESENTING AND SETTLING THE BILL (Use the Bill Folder. Never open.)
Food Attendant: Excuse me Ma’am/Sir. Here’s your bill.
Guest: _______________________________________
Food Attendant: Thank you Ma’am/Sir. I receive _____. I’ll be back for your change and your
receipt.

STEP 13: BIDDING GOODBYE (Escort the Guest upon going out.)
Food Attendant: Thank you for dining with us Ma’am/Sir. We look forward for your next visit.
Have a good day/nice evening.

ROOM SERVICE SEQUENCE (CASH)

*Customer wakes up and calls the room service to order his/ her breakfast
*Phone rings
Front desk: Good morning! Room service, this is Mac speaking, how may I help you?
Customer: Good morning, I would like to have my breakfast delivered in my room please?
Attendant: May I know your room number and name Ma’am/Sir?
Customer: Yes, this is ______________of room 2315
Attendant: Alright, Mr./Ms. . What do you like for breakfast Ma’am/Sir? We have
Continental, American, and Filipino breakfast.
Customer: What about your Continental breakfast? May I know it please?
Attendant: Wait for a minute Ma’am/Sir, for our Continental breakfast, we have toasted bread,
fresh fruits, and your choice brewed or dark coffee and glass of mango-pineapple or orange,
Customer: Yeah, I'Il take it and with a brewed coffee and a glass of orange juice.
Attendant: Noted Ma’am/Sir. ls there anything else Ma’am/Sir would you like to add?
Customer: I guess that's all!
Attendant: May I repeat your order Ma’am/Sir, you have Continental breakfast, with 2 slices of
toasted bread, slice of fresh fruits, brewed coffee and a glass of orange juice good for 1-person.
Customer: Sounds great!
Attendant: For your payment Ma’am/Sir would you like it to be charged or thru cash?
Customer: Okay wait, I'll pay it with cash, by the way how much is my bill?
Attendant: Your bill Ma’am/Sir is 590 pesos; your bill will be sent together with your breakfast
(May I know how much you will pay? So I can bring exact change.)
Customer: Ok. Sure.
Attendant: Please let me double check your room number which is 2315 under the reservation
name of Mr./Ms.________
Customer: Alright.
Attendant: Thank you for calling room service Mr./Ms._________! Your breakfast will be
delivered as soon as possible.
Customer: Bye!
*Order for room service! *
Staff: Excuse me! the guest in court room charges for 2315
Front desk: Okay I’ll just record it
*Staff left*
*Preparing the tray of breakfast for room 2315*
Staff: Can I get the billing slip for 2315 room service?
Front desk: For a moment.
Staff: Thank you!

*Staff delivers the breakfast to room 2315*

Knock…Knock…Knock
Staff: Room service! May I come in?
*Customer opens the door*
Staff: Good morning Mr./Ms.________! I am Mac, I’m your room service attendant for today,
and here is your room service order.
Customer: Good morning
Staff: Here we go with your breakfast, where would you like to place it?
Customer: Here please
* Staff prepares the table and the food in front of the customer *
Staff: For your Continental breakfast, you have 2 slices of toasted bread with chocolate, For
your fresh fruits, you have mango. Would you like me to open it for you?
Customer: Yes, please
*Staff opens the food*
Staff: For your drinks Ma’am/Sir you have mineral water, orange juice and a brewed coffee.
Would
you like me to pour it?
Customer: Yes, please
Staff: Excuse me Ma’am/Sir, may I present to you your bill? Here is your receipt and your
change. Thank you, Ma’am/Sir
Staff: What time would you like me to come back to clear your soiled dishes?
Customer: Okay you can get this after an hour, anyway I'll be eating right now
Staff: Okay Ma’am/Sir enjoy your meal and I will be back with your change Ma’am/Sir
Customer: Okay, thank you!

*After an hour*
*Staff knocks on the door*
Staff: Room service!
Customer: Come in, you can get this
*Staff cleans the table and take away the food in the table*
Staff: Is there anything else Ma’am/Sir? But if you need anything just dial Room service 111.
Thank you... Enjoy your day Ma’am/Sir!
-THE END-