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Room Service Script: Telephone Operator Guest Operator Guest Operator Guest Operator Guest Operator

The document outlines the process for taking and fulfilling room service orders at a hotel. It describes the steps the operator and room attendant take to take food and drink orders from guests over the phone or at their door, confirm the orders and payment, deliver the items to the guest's room, and later collect any dirty dishes. The script provides guidance for polite communication with guests at each stage to ensure a positive customer experience.

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Kristine Lopez
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1K views

Room Service Script: Telephone Operator Guest Operator Guest Operator Guest Operator Guest Operator

The document outlines the process for taking and fulfilling room service orders at a hotel. It describes the steps the operator and room attendant take to take food and drink orders from guests over the phone or at their door, confirm the orders and payment, deliver the items to the guest's room, and later collect any dirty dishes. The script provides guidance for polite communication with guests at each stage to ensure a positive customer experience.

Uploaded by

Kristine Lopez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ROOM SERVICE SCRIPT

TAKING ROOM SERVICE ORDERS THRU TELEPHONE

TELEPHONE: Ring!!! Ring!!! Ring!!!

OPERATOR: “Good Morning, Room Service Department I Am (Your Name), May I Help
You?

GUEST: Yes (Name Of Operator) I Would Like To Order A Filipino Breakfast.

OPERATOR: Before I Take Your Orders, May I Know Your Name And Your Room
Number Please?

GUEST: Alright! I Am (Name of Guest) and My Room Number Is _____

OPERATOR: Your Name Is (State the Name of Guest) and Your Room Number Is
Room ________ Did I Get It Right Ma’am/ Sir?

GUEST: Yes

OPERATOR: Alright Ma’am/Sir Can I Take Your Orders?

GUEST: Dictating the Orders

OPERATOR: After Suggestive Selling, Repeat the Orders

May I Repeat Your Order?

GUEST: Yes

OPERATOR: Ma’am /Sir Your Orders Are (Dictate His/her Orders) Did I Get It Right
Ma’am/Sir?

GUEST: Yes, May I know my total bill ?

OPERATOR: By The Way Ma’am/Sir Your Total Bill Is ______ How Would You Like To
settle Your Bill Ma’am/Sir Is It In Cash, Credit Card Or Charge To Your Account?

GUEST: I Prefer In Cash

OPERATOR: May I Know Your Cash So That I Can Prepare Your Change Ma’am/Sir?

GUEST: Exactly ________ (Amount of Cash)

OPERATOR: By The Way Ma’am/Sir What Time Would You Like Me To Deliver Your
Order Ma’am / Sir?

GUEST: At Exactly 10:00 Am

OPERATOR: Ok Ma’am/Sir Thank You Very Much for Calling Room Service We Will
Deliver Your Order Exactly 10:00 Am, Goodbye!!
CATERING ROOM SERVICE ORDERS

ROOM ATTENDANT: Knock 3 Times On The Door Or Active The Door Bell and Say
Room Service!!

GUEST: Opening the Door

ROOM ATTENDANT: Good Morning Ma’am/Sir, Room Service For (State The Name Of
Guest) May I Come In?

GUEST: Yes

ROOM ATTENDANT: Where Do You Want Me To Put Your Orders Ma’am/Sir?

GUEST: Just Leave It on the Tray

ROOM ATTENDANT: By The Way Ma’am/Sir Here Is Your Order (Present the Order to
Guest)

GUEST: Ok

ROOM ATTENDANT: Would You Like Me To Open The Curtain To Brighten Up Your
Room And For You To Have A Nice View While Having Your Meal?

GUEST: Sure!!

ROOM ATTENDANT: Is There Anything Else That You Would Like Me To Do Ma’am
/Sir?

GUEST: None

ROOM ATTENDANT: May I Present To You Your Bill Ma’am/Sir?

GUEST: Yes

ROOM ATTENDANT: Ma’am/Sir I Receive (State The Amount)

ROOM ATTENDANT: By The Way Ma’am/Sir What Time Would You Like Us To Collect
The Soiled Dishes?

GUEST: Perhaps 11:00 Am

ROOM ATTENDANT: Alright Ma’am/Sir Your Soiled Dishes Will Be Collected By 11:00
Am If You Have Any Concerns Don’t Hesitate To Call Us. Thank You And Enjoy Your
Meal.
COLLECTING SOILED DISHES

ROOM ATTENDANT: Knock 3 Times on the Door and Say Room Service

GUEST: Opening the Door

ROOM ATTENDANT: Good Morning Ma’am/Sir I Am (State You’re Name) From Room
Service Department I Am the One Assign to Collect the Soiled Dishes May I Come In?

GUEST: Yes

ROOM ATTENDANT: After Collecting the Soiled Dishes

ROOM ATTENDANT: By The Way Ma’am/Sir how’s Your Meal?

GUEST: Good!

ROOM ATTENDANT: If You Have Free Time Ma’am/Sir You Can Visit Our Salon
Located At The Ground Floor And Our Bar At The Side. For More Information And
Assistance, Feel Free To Call Front Office.

GUEST: Yes, Sure Maybe Later I May Go There

ROOM ATTENDANT: Thank You Ma’am/Sir Enjoy Your Stay

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