Procedure for Problem Solving Doc No.: PRO/QMSAS Rev No: 03 Date: 19.05.2022 Page No. : 1of3 Prepared By- Quy ih pT [rporoved by Pat Rend es replicate Gause- 102.3 PURPOSt ‘To make quality system most effective in improving the efficiency of the organization. 2. SCOPE: This procedure is applicable to all non-conforming situations, interested party concerns & customer complaints. 3. DEFINITION & ABBREVIATIONS: FMEA — FAILURE MODE AND EFFECT ANALYSIS CFT~CROSS FUNCTIONAL TEAM PRR - Problem Reporting & Resolution (Notice) HOD —Head of the Department 4. PROCESS OWNER: ‘ALL HOD is responsible for implementing and maintaining of procedures. 5. INPUT FOR PROCESS. S.NO INPUTS DESCRIPTION SOURCE FREQUNCY / WHEN. REF, DOCUMENT | Receiving part Inspection report. CEIL/EM/IQA/SS Internal Non Conformance | incoming & Final In : Final inspection report 1 Incoming & Final inspection Daily PEN IPAIrWONAS Red bin analysis report CEIL/EM/OA/a5 . Customer Specified Format 2 Customer Complaint Customer end. When Reported | Fe report Process audit Plan 3 Process Audit In-Process Asperplan | rnven/an/i9 6. PROCESS OUT PUT S.No OUT PUT DESCRIPTION To FREQUENCY / WHEN REF. DOCUMENT 1 _| Probiem analysis and Countermeasure Report Fr ‘As and when required CeIL/FM/OA/12 | 2 | PRR cr ‘As and when required NA Internal Audit Corrective Action Report sand when requiredProcedure for Problem Solving Doc No.: PRO/QMS/45 Rev No: 03, Date: 19.05.2022 Page No. : 20f 3 Prepared by-Qualtysaées_y-T_—_| Aoproves ay Plant Head A Applicable Clause:- 10.2.3 7. PROCESS MEASUREMENT & MONITORING FREQUENCY | __REF. 8 : s review raraweren | accerrance cum | nes aN an | PAR(Nof Customer Complaint) | Targetzero | Concern HOD | — Month my 2 [Internal eetion PPM Teper XP target | Coneemn HOD | Monthly | Gavrwealis 2_[ internal Rework n PPM As per KP target | Concern HOD | Monthly | eeiyawawis 4 | Supplier Rework and Rejection PEM | As per KP target | Concer HOD | Monthly —|-ceiyrwwis 5 [Process audit NC ‘ero Opennc | concernioo | Monthy” | cEWRan’ 2. PROCESS FLOW S.No Activity ty | Reference Documents Organization has prepared control plan, FMEA and implemented other tools for control of non-confirming output ‘o1 | Also review and updated as and when require, Also training cer Provide to concern employees for better control of non- confirming output. ‘As soon as any Quality issue Is observed, the concern department will raise it to top management. Problem solving CFT, on identification of the problem has to (04 | take containment actions if the problern is affecting the product a ‘and the customer. Cross functional team will solve the problem through brainstorming sessions and problem-solving tools CFT identifies root cause, implements corrective action, and 06 | verify effectiveness of implemented corrective action with help cr of problem-solving method. (Organization has to identify and implement any other problem- °7 | solving tool if customer has specified or Based on the solution and effectiveness, the relevant documents shall be updated, like, FMEA, control plan, other 08 | related inspection report, ete. cfr Based on action plan CFT will be ensured the horizontal deployment. For customer complaints, after completion of all activities 09, aA prepare PRR and send to customer =(ADO) - CFIPFIRC) Procedure for Problem Solving StS HALOL Doc No.: PRO/QMS/5 Rev No: 03 Date: 19.05.2022 Page No. : 3 0f 3 Applicable Clause:- 10.2.3 Proper y= cunt pd J [toproved By Pant Heat og RECORD MATRIK: i [RESPONSIBLE | _ RETENTION me DOCUMENT NO. ey ee incoming Inspection Report CEIVEM/QA/IQA/SS | Quality | 1 Year Final Inspection report CEIL/FM/WOA/as Quality | 1Year Customer Complaint Tracking Sheet Punched CEILEM/QAIO7 Quality | __1Year Customer Complaint tracking Sheet Non-Punched_| __CEIL/FM/QA/O8 Quality Year Process audit check lst cum report FOA (MR-P-05) Quality Year Problem analysis and countermeasure report CEIV/FM/QA/12_—| Quality 1Year internal Audit Corrective Action Report —_|ceiyemjaajoa [quality Year Problem Solving CFT DOC/CFT/OL Quality Year