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Ces Resume

The document provides a summary of an individual's work experience and qualifications for a restaurant team member position. It outlines over 5 years of experience in various roles in the food service industry in both the Philippines and Saudi Arabia, including positions as a massage therapist, waiter, service supervisor, and sales assistant. Responsibilities in these roles involved customer service, food preparation, inventory management, and ensuring cleanliness and safety standards. The document also lists the applicant's education in culinary arts and hotel and restaurant management.

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cescastillano0408
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40 views4 pages

Ces Resume

The document provides a summary of an individual's work experience and qualifications for a restaurant team member position. It outlines over 5 years of experience in various roles in the food service industry in both the Philippines and Saudi Arabia, including positions as a massage therapist, waiter, service supervisor, and sales assistant. Responsibilities in these roles involved customer service, food preparation, inventory management, and ensuring cleanliness and safety standards. The document also lists the applicant's education in culinary arts and hotel and restaurant management.

Uploaded by

cescastillano0408
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

 Profile

Highly motivated, detail-oriented .and friendly individual with years of


experience providing customer service, preparing food and ensuring
restaurant environments are clean and safe seeking a position as a
Restaurant Team member.

 Employment History
Ces Castillano MASSAGE THERAPIST - ORIENTAL RELAX SPA, Kingdom of Saudi
Arabia, Riyadh

January 2022 – UP TO PRESENT


Personal Information • Attending and participating in meetings and training sessions.
ISHBILYA EXIT 9, RIYADH KlNGDOM • Ensuring a clean, safe, and well-organized spa facility.
SAUDI ARABIA
• Setting up spas and workstations and ensuring cleanliness and tidiness
2501, Bauang, La Union,
throughout the shift.
Philippines
• Assisting with keeping linens clean and tidy and replacing them between
0572130435 sessions.
cescastillano0408@gmail.com
• Sterilizing equipment.
 Ces Castillano • Accompanying guests to and from treatment rooms.
• We are consulting with clients to identify appropriate massage services.

Professional skills • We are providing massage services listed in the brochure.

Versatile/Multitasking, • We are maintaining records and filing documentation.


Customer Service, Can work • We are complying with all applicable standards, rules, and regulations.
with less supervision, Willing to
work at any shift, Verbal
VIP WAITER - WASABI JAPANESE RESTAURANT, Kingdom of
Communication, Customer
Service, Teamwork, Persistence, Saudi Arabia, The Zone Mall
High Energy, Professionalism,
January 2020 - January 2022
Client Relationships, Physical
Strength , Food Safety, Patience,
Social Perceptiveness, Positive • Provide superior guest experience.
Attitude, Adaptability • Provides upscale personal service to guests
• Arranges for display, order retrieves, replenishes, clear and serve food.

Languages • Do not leave the work area without notifying the Team Leader/ Manager.

Tagalog, English and Arabic • Performs all side duties established by the Team Leader./ Manager.
• Familiarizes oneself with food and menu terminology.
• Ensures that all information and duties received by the Team Leader/ Manager
are followed accurately.
• Arrives for each shift on time and in full uniform.
• Before the service operation, if not, then report this immediately to their direct
leader.

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 Employment History
• Offers quality service at all times.
• Follows all hygiene standards set in the company hygiene manual.
• Operates according to all accounting policies and procedures of the outlet.
• Ensure it is thoroughly checked for orders before serving it to the guest.
• Ensures proper maintenance/I maintain the cleanliness of the side station both
throughout the service and after.
• Adhere to sanitation, safety and alcohol beverage control policies.
• Process guest bills efficiently and correctly.
• Flexible with varying schedules to reflect business needs.
• Must know food & beverage preparation and service
• Assists the designated station at all times.
• Performs all tasks as per the Standards of performance manual.
• Attends all hotel training daily briefings and communication meetings as
requested by the management.
• Promotes teamwork within the department & ensures equality at the workplace
is maintained without sexual discrimination and harassment.
• Strictly adheres to the Hotel's Policy on Confidentiality and Ethics. Performs all
other tasks as requested by management.
• Follows the Hotel policies and procedures and all Hotels Food & Beverage
Standards.

SERVICE SUPERVISOR - CHOPCHOUSE (Italian Restaurant),


Kingdom of Saudi Arabia, Riyadh

January 2019 - December 2019

• Overseeing food preparation, presentation, and storage to ensure compliance


with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant
essentials are adequately stocked
• Monitoring ·the restaurant's cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve
customer service.
• Professionally resolving customer complaints.

2/4
 Employment History
WAITER - LE CHATEU ( Chinese Cuisine ), Kingdom of Saudi
Arabia, Riyadh
February 2017 - December 2018

• Taking orders from customers


• Answering questions about menu items, food sensitivities, and food
substitutions
• Giving customers suggestions for food and drinks and telling them about any
special menu items
• Serving beverages and delivering food.
• Communicating with customers to ensure satisfaction and resolve any
complaints
• Processing customer payments
• Removing dirty dishes from tables to avoid clutter while customers are eating
• Cleaning tables after customers have finished their meals.

SALES ASSISTANT - PUREGOLD CLUB INC., CITY OF SAN


FERNANDO, LA UNION, PHILIPPINES

September 2013 - April 2016

Sales Assistant duties and responsibilities


• Organize sales presentations and ensure that all sales presentation materials are
prepared before deadlines.
• Update customer records in the company database as required.
• Input invoice and bill-back data
• Analyze, consolidate, and forward daily action summaries to managers.
• Use data to investigate the logistical history to resolve order and inventory
problems.
• Research promotion details, and regular, and special prices to resolve pricing
discrepancies
• Offer product, promotion, and pricing information by exploring customer
requests.
• Offer sales projections by creating and sending sales tracking reports
• Maintain customer database by inputting customer profiles and updates
• Collect data to create informative sales presentations
• Monitor sales expenses by analyzing, tracking, and summarizing expenses

• Report any inventory or service issues to management and the appropriate


Account Manager immediately

SERVICE CREW - SHAKEYS PIZZA PARLOR, CITY OF SAN FERNANDO, LA


UNION, PHILIPPINES
September 2012 - January 2013
• Restaurant Server duties and responsible
• Provide excellent customer service.

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 Employment History
• Greet customers and present menus.
• Make suggestions based on their preferences.
• Take and serve food/drink orders.
• Up-sell when appropriate.
• Arrange table settings.
• Keep tables clean and tidy at all times.
• Deliver checks and collect payments.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant health department rules/regulations and all customer
service guidelines.

 Education
PRIMARY - Bauang North Central School, Bauang, La Union, Philippines

SECONDARY - Don Eulogio De Guzman Memorial National High


School, Bauang, La Union, Philippines

VOCABULARY (Culinary Arts and NCII Certificate) - La Union


College and Technology, Bauang, La Union, Philippines

COLLEGE - Bachelor of Science in Hotel and Restaurant Management,


CITY OF SAN FERNANDO, LA UNION, PHILIPPINES

 References
Mr. Joseph Perez (HUMAN RESOURCES COORDINATOR) -
ORIENTAL RELAX SPA

Mr. Edmon Alba (ASSISTANT MANAGER) - Opaline Lebanese


Restaurant

Mr. Jeffrey Delos Trinos (MANAGER) - Wasabi Japanese Restaurant

Mr. Arnold Bentopa (MANAGER) - Mirrage Chinese cuisine

I would appreciate the opportunity to meet with you to discuss my


applying application. Thank you for your time and
consideration. I am confident I can exceed your expectations. I hope we
can meet so th.at I can convey my interest in this position in person.

CES D. CASTILLANO
APPLICANT
-
4/4

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