JENNY LYN T.

ARSENIO
PERMANENT ADDRESS
#23 Jupiter Street Ampid 1 St. Maria subdivision
San Mateo rizal
+63 9619442718
jennyarsenio17@yahoo.com

CAREER and OBJECTIVES:

• I joined Accenture since 2021 and was assigned as a Transaction processing new analyst and looked forward for the position
commensurate to my qualifications that will provide growth, learning, ideas, knowledge, experience, and opportunity to contribute
to the success of the organization.
• To apply relevant skills acquired for the benefit of the company that I will be joining.
• My professional experience stems from years of providing excellent customer support, creative problem solving and building
customer loyalty.
• Continually innovate, develop- and suggest gaining better work efficiency,
• With 10 years in service in hotel industry outside the country
• with Professional Customer Service experience
• Providing quality administrative support to the manager with extensive experience coordinating and overseeing meetings, special
events and projects.
• Excellent Interpersonal skills, outstanding problem solving and Decision-making skills.

• To hold any related position commensurate to my qualifications that will provide growth, learning, ideas, knowledge, experience,
and opportunity to contribute to the success of the organization.
• To apply relevant skills acquired for the benefit of the company that I will be joining.

SKILLS and QUALIFICATIONS:

- Ability to effectively deal with people of varied background and cultures.
- Ability to perform under pressure and with minimum supervision;
- Ease of adaptation to various situations and environments.
- Can operate various office equipment’s like photocopying machine, telephone, and fax machine.

EDUCATIONAL BACKGROUND:
College: National College of Business and Arts
Aurora Blvd. Cubao Quezon City S.Y. 1996-2001.
Bachelor of Science Major in Hotel and Restaurant Management.

High School : Republican College

10 ave. Quezon City S.Y. 1992-1996

Elementary : Saint James Community School

Antipolo hills Subdivision Antipolo City S.Y. 1985-1991

AWARDS AND CERTIFICATE:

10 YEARS SERVICE AWARD

INTERCONTINENTAL HOTELS GROUP
CELEBRATED ON 2017

FOOD SAFETY MANAGEMENT SYSTEM & HACCP CERTIFICATION

JANUARY 5, 2017

HABC LEVEL2 AWARD IN FOOD SAFETY IN CATERING (QCF)

04 AUGUST TO 11 AUGUST 2015
 CUSTOMER SERVICE AND HANDLING GUESTS COMPLAINS TRAINING
24 APRIL 2010

CERTIFICATE OF COMPETENCY
PERFORMING DATA ENCODING WORK
DATA ENCODER 11
OCTOBER 12, 2002

ILLY BARISTA COMPETITION

KUWAIT
WINNER OF 2ND KUWAIT ILLY BARISTA COMPETITION BY MOHAMAD N. AL HAJERY & SONS LTD –
13 MAY 2008

Craft Training Certificate

Conducted at Holiday inn Downtown Hotel May 2009

Customer Service and Handling Guest complains Training

24 April 2010

WORK EXPERIENCE:

October 4,2021 to Present

(Accenture Philippines)

Transaction Processing Representative

(Transaction Processing new Associate)

Basic Function and Specific Duties and Responsibilities:

• Meter reading validation

• Billing invoicing
• Perform core Business process transaction including data entry data capture and data verification according to the standard
delivery solution, responds information request by searching compiling and summarizing results in requested format, Assess and
resolve problems
• be able to ensure the data processing is delivered and processed to agreed schedules, establish any processing problems, and
promptly identify and correct.

April 26, 2015, to April 26, 2018-

(IHG) Crowne Plaza Doha the Business Park Position: Outlets Supervisor

Outlets In charge:

Club Lounge (Executive Lounge) (In –Charged)

Room Service and Banquet as a wedding in charged
Liquidity Lounge (outdoor pool)

Basic Function and Specific Duties and Responsibilities:

- To serve and give proper service of the guest.

- Monitoring of the delivery coming from the supplier.
- Cashier and the same time taken the order of the customer.
- Assisting the banquet wedding organizer, groom and bride for their needed.
- Doing Training File and staff duty schedule.
- In charge of Food and Beverage request, Purchasing request of the outlets.
January 03, 2007, to April 20, 2015 –
(IHG) Holiday Inn Downtown Kuwait

SQUARE Café restaurant (IN- CHARGED)

DOWNTOWN RESTAURANT (International Buffet Restaurant)

EXECUTIVE LOUNGE
LAYLAKI RESTAURANT (Lebanese Cuisine)

Basic Function and Specific Duties and Responsibilities:

To serve and give proper service of the guest.
Monitoring of the delivery coming from the supplier.
Cashier and the same time taken the order of the customer

January 2005 to December 2006:

CAFFE PUCCINI- Manila
BARTENDER / BARISTA

May 2003 - January 2005:

CAFFE CARUSO- Manila
BARTENDER / BARISTA

January 2003 – May 2003:

OAKWOOD HOTEL- Ayala FOOD ATTENDANT and
RECEPTIONIST:

Company: DUNKIN DONUTS

Date; February 2002_July 2002
Position: CASHIER

July 2001- December 2001:

DUNKIN DONUTS
CASHIER

December 1999- May 2000:

WENDY'S HAMBURGER
SERVICE CREW

ON- THE-JOB TRAINING:

Company: FERNANDINA SUITES

Date: December 2001 - March 2002
Contact No. 729-8888

Job Description:

PRACTICUM TRAINEE

As a Practicum Trainee in the following Department my Basic Function and Specific Duties are:

HOUSEKEEPING DEPARTMENT:
Maintaining the cleanliness, orderliness and sanitary condition of assigned area and its surrounding, including services area, linen pantries,
supply storerooms, lift lobbies and backstairs. I am responsible of cleaning the guestrooms, rendering night turndown services, entertaining
guests’ requests.

SALES and MARKETING DEPARTMENT:

Routing voucher; filing and encoding documents; Entertain calls of customer making reservations

FINANCE DEPARTMENT:
Filing and encoding documents; sorting guest checks and billing statement
Entertain calls from suppliers following up payments.

TRAININGS ATTENDED:

Hotel Safety and Security

Feb 1998

Costumer Service Excellence

Camelot Hotel -September 2000

Hotel Practicum
March 1, 2001

Basic Course of Food and Beverages

Hotel Safety and Security Seminar
August 1999. College Auditorium, National College of Business and Art
Aurora, Cubao, Quezon City
Marketing Principles and Application (Exhibit '98) September 10, 15, 16, 1998. Quadrangle, National College of Business and Arts
Aurora, Cubao, Quezon City

PERSONAL INFORMATION:
Place of Birth: V. Luna Quezon City
Citizenship: Filipino
Civil Status: Single
Gender: Female
Religion: Roman Catholic

Reference:

Luzviminda T. Arsenio
Finance Supervisor
Camp Aguinaldo Philippines
09283451682
Mr. Roni Masri
Director Human Resources at Radisson Blu Dubai Media city
Roni.masri@radissonblu.com

I hereby certify that the above information is true and correct to best Knowledge.

_______________________
JENNY LYN T. ARSENIO