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MCQ For Communication Skills and Patient Safety

This document contains 24 multiple choice questions assessing communication skills and patient safety across 5 chapters. The questions cover establishing rapport with patients, factors contributing to errors in healthcare like human error and stress, human factors that influence workplace behavior, mindfulness qualities, and how mindfulness can enhance clinical decision making by focusing on the present moment rather than past or future.

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1K views7 pages

MCQ For Communication Skills and Patient Safety

This document contains 24 multiple choice questions assessing communication skills and patient safety across 5 chapters. The questions cover establishing rapport with patients, factors contributing to errors in healthcare like human error and stress, human factors that influence workplace behavior, mindfulness qualities, and how mindfulness can enhance clinical decision making by focusing on the present moment rather than past or future.

Uploaded by

22110796
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MCQ for communication skills and patient safety (24 MCQs)

For ch.1
1. What are some key factors related to the environment that can affect a doctor's
work?

a) Their mood and emotions

b) The location, room, seating, and desk

c) Their activities and schedule

d) Their level of stress and fatigue

2. What are some key elements of establishing initial rapport with a patient?

a) Greeting the patient and obtaining their name

b) Explaining the nature of the consultation and obtaining consent

c) Empowering the patient to ask questions

d) Demonstrating respect and interest

e) All of the above

3. Why is it important to mention note taking during the initial rapport?

a) To ensure the patient feels comfortable sharing information

b) To maintain a record of the consultation for future reference

c) To demonstrate professionalism and thoroughness

d) All of the above


4. How can the environment impact a doctor's work?

a) It can affect their physical comfort and productivity

b) It can influence their emotional state and decision-making

c) It can determine their level of job satisfaction and motivation

d) It can shape their interactions with patients and colleagues

5. What is the purpose of using "wait" time or silence during a consultation?

a) To make the patient feel uncomfortable

b) To allow the patient to complete their response

c) To rush through the consultation process

d) To avoid listening attentively

6. What is the purpose of using active listening during a consultation?

a) To distract the patient from their concerns

b) To show that the healthcare provider is not paying attention

c) To demonstrate empathy and understanding towards the patient

d) To rush through the consultation process

2 ‫ما عملت لشابتر‬

For ch.3
1. Which of the following factors can contribute to errors in health care?

a) Individual

b) Team

c) Organization

d) All of the above


2. What are some factors that contribute to human error?

a) Limited memory capacity

b) Unlimited mental processing capacity

c) Positive effects of stress

d) Positive effects of tiredness

3. Which factor can lead to tunnel vision and negatively impact decision-making?

a) Limited mental processing capacity

b) Positive effects of stress

c) Negative effects of tiredness

d) Cultural effects

4.What is the term for inheriting someone else's thinking and following their
diagnostic decisions without critical evaluation? ‫هادا السؤال مش متأكدة كتير من جوابو‬

a) Anchoring bias

b) Confirmation bias

c) Triage bias

d) Diagnostic momentum
For ch.4
1. If someone is consistently arriving after the designated time, which word from the
list would best describe their behavior?

a) Hungry

b) Angry

c) Late

d) Tiered

e) Stressed

2. If someone is overly satisfied with their current situation and shows no desire for
improvement, which word from the list describes their attitude?

a) Hungry

b) Angry

c) Late

d) Tiered

e) Complacent

3. Which of the following factors can influence behavior at work?

a) Environmental factors

b) Organizational factors

c) Job factors

d) All of the above


4. What is the definition of human factors?

a) Factors that influence people and their behavior in any context

b) Factors that influence people and their behavior at work

c) Factors that influence animals and their behavior

d) Factors that influence plants and their behavior

5. What are the key factors contributing to situational stress?

a) Fixation, habits, reduction in communications, panic

b) Anxiety, depression, fear, anger

c) Motivation, determination, perseverance, focus

d) Laziness, procrastination, distraction, disorganization

6.Which of the following is NOT a factor contributing to situational stress?

a) Habits

b) Reduction in communications

c) Panic

d) Motivation

7. Which of the following is NOT mentioned as an effect of fatigue ?

A) Variable performance

B) Impaired concentration

C) Increased recognition of errors

D) Inability to recognize errors


For ch.5

1. Which mindfulness quality encourages remaining open to every new experience,


regardless of what happened in a previous experience?

a) Patience

b) Beginners mind

c) Trust

d) Non-Judging

2. What does the mindfulness quality of letting go discourage?

a) Paying attention to thoughts and feelings

b) Holding on to negative experiences

c) Trusting in your own abilities

d) Being aware of reflexive judgment

3. Which mindfulness quality emphasizes the idea that everything happens in its own
time?

a) Patience

b) Beginners mind

c) Trust

d) Non-Striving

4. What are the two types of thinking?

a) Fast and slow

b) Unconscious and planned

c) Low energy and high energy

d) Easy and hard


5. Which type of thinking requires experience?

a) Fast thinking

b) Slow thinking

c) Unconscious action

d) Planned action

6. What are the characteristics of fast thinking?

a) Low energy demands and harder to fool

b) High energy demands and easier to fool

c) Low energy demands and easier to fool

d) High energy demands and harder to fool

7. How does mindfulness enhance clinical decision making?

a) By dwelling on past experiences

b) By worrying about future outcomes

c) By bringing attention to the present moment

d) By relying solely on intuition

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