Epson® SureLab® D700

Operation Guide
 Copyrights and Trademarks

Copyrights and Trademarks

EPSON®, SureLab®, and UltraChrome® are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation.

Epson PreferredSM and Epson StoreSM are service marks of Epson America, Inc.

Apple, Mac, OS X, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.

Windows is a registered tradermark of Microsoft Corporation in the United States and/or other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson
disclaims any and all rights in those marks.

© 2018 Epson America, Inc.

8/18

CPD-56248

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 Contents

Contents

Introduction Replacing Ink Cartridges

Meaning of Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Checking Ink Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Screen Shots In the Guide . . . . . . . . . . . . . . . . . . . . . . . . 5 Checking from the Printer . . . . . . . . . . . . . . . . . . . .44
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Checking from the Computer . . . . . . . . . . . . . . . . .44
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Replacing the Ink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Paper Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Replacing the Maintenance Tank
Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Checking the Free Space in the Maintenance Tank. .51
Roll Paper Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Checking from the Printer . . . . . . . . . . . . . . . . . . . .51
Checking from the Computer . . . . . . . . . . . . . . . . .52
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . .54
Meaning of Symbols and Marks . . . . . . . . . . . . . . . 13
Notes on Installation. . . . . . . . . . . . . . . . . . . . . . . . . 14
Notes on Handling . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Emptying the Scrap Paper Box
Notes on the Power Supply . . . . . . . . . . . . . . . . . . . 15
Notes on Consumables . . . . . . . . . . . . . . . . . . . . . . . 16
Maintenance
Notes on Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Maintenance Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Notes when Handling the Main Unit . . . . . . . . . . . 18
Notes on the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Notes on Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 19 Vacuuming the Airflow Vents . . . . . . . . . . . . . . . . . . .59
Disposing of Used Ink Cartridges and Maintenance Cleaning Inside the Printer . . . . . . . . . . . . . . . . . . . . . .60
Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Introducing the Software. . . . . . . . . . . . . . . . . . . . . . . . 20 Troubleshooting
When an Error Occurs. . . . . . . . . . . . . . . . . . . . . . . . . .66
Printing Methods Light Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Basic Printing Methods . . . . . . . . . . . . . . . . . . . . . . . . . 21 Error Messages (Windows) . . . . . . . . . . . . . . . . . . .69
Error Messages (Mac) . . . . . . . . . . . . . . . . . . . . . . . .69
Replacing Paper Errors and Message Codes(Windows) . . . . . . . . . .70
Errors and Solutions (Mac OS X) . . . . . . . . . . . . . .73
How to Replace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Preparing to Replace Paper . . . . . . . . . . . . . . . . . . . 23
Paper is Jammed in the Roll Paper Feeder . . . . . . .80
Recording the Remaining Paper Level . . . . . . . . . . 24
Paper is Jammed Inside the Printer. . . . . . . . . . . . .86
Removing the Roll Paper Spindle from the Printer .
26 Problems with Print Results . . . . . . . . . . . . . . . . . . . . .92
Removing the Roll Paper from the Spindle . . . . . . 28 Problems when Cutting Paper . . . . . . . . . . . . . . . . . . .93
Placing Roll Paper on the Spindle . . . . . . . . . . . . . . 30 Problems when Loading Paper . . . . . . . . . . . . . . . . . . .93
Inserting the Roll Paper Spindle . . . . . . . . . . . . . . . 31
Changing Paper Settings. . . . . . . . . . . . . . . . . . . . . . 35 Appendix
Consumables and Optional Items . . . . . . . . . . . . . . . .94
Paper Output
Notes on Moving the Printer . . . . . . . . . . . . . . . . . . . .94
Print Tray (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Large Print Tray (Optional) . . . . . . . . . . . . . . . . . . . . . 40 Standards and Approvals . . . . . . . . . . . . . . . . . . . . .97
Attaching the Print Tray (Optional) . . . . . . . . . . . . . . 41 FCC Compliance Statement . . . . . . . . . . . . . . . . . . .97
Attaching the Large Print Tray (Optional). . . . . . . . . 42

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Where To Get Help

Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Speak to a Support Representative. . . . . . . . . . . . . . . . 99
Purchase Supplies and Accessories . . . . . . . . . . . . . . . 99

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 Introduction

Introduction

Meaning of Symbols

Warnings must be followed to avoid serious bodily injury.

C Warning:
Cautions must be followed to avoid damage to this product or bodily injury.
C Caution:
Important: Important must be followed to avoid damage to this product.
c

Note: Notes contain important information on the operation of this product.

Screen Shots In the Guide

■ Screen shots used in this manual may differ to the actual screens. Also, the screens may differ depending on the
operating system used and the usage environment.

■ Unless otherwise noted, screen shots in this manual shows case of Windows 7 and Mac OS X 10.7.

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 Introduction

Printer Parts

Front

A Top cover

Open when a paper jam occurs or to perform maintenance.

B Status display light

This light indicates when the printer's status is normal or if an error has occurred.
See “Lights” on page 11.

C Power button

D Ink light (orange)

See “Lights” on page 11.

E Cartridge cover (left)

Open when replacing ink cartridges.

See “Replacing Ink Cartridges” on page 43.

F Scrap paper box

Holds waste paper that is cut off during printing. Empty the scrap paper box when you replace the paper. Needs to be
removed when loading or removing paper.
See “Emptying the Scrap Paper Box” on page 56.

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G Print tray/Large print tray (optional)

Holds the ejected print outs.

See “Paper Output” on page 38.

H Cartridge cover (right)

Open when replacing ink cartridges or the maintenance tank.

See “Replacing Ink Cartridges” on page 43.
See “Replacing the Maintenance Tank” on page 51.

Inside

I Ink cartridges

J Roll paper feeder

Pull this to the front when removing the roll paper spindle..

K Maintenance Tank

Container that holds waste ink.

See “Replacing the Maintenance Tank” on page 51.

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Rear

A Exhaust vent

Exhausts air used to cool the printer internally.

B AC inlet

C USB port

D Airflow vent

Takes in air to cool the printer internally.

E Lock lever

Releases the lock for the rear cover.

F Rear cover

Open when a paper jam occurs or to perform maintenance.

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Paper Feed

A Inner edge guide

Set this to the width of the roll paper.

B Roll paper spindle

Holds the roll paper.

C Paper feed knob

Turn this to rewind the roll paper onto the roll paper spindle.

D Front edge guide

Set this to the width of the paper.

E Paper light (blue)

Indicates the paper insertion status for the roll paper feeder.
On: Paper is loaded correctly.
Off: Paper is not loaded.

F Paper slot

Insert the leading edge of the roll paper here when loading.

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Print Head

A Print head

Do not touch the print head unless you are removing a paper jam. Manually moving the print head may damage the printer.

Roll Paper Spindle

A Adapters

Insert into the ends of the roll paper's roll core on the left and right to secure it.

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Lights

A light (blue)

Indicates the printer’s operational status:

On: The printer is ready to print.

Flashing: The printer is printing, initializing, performing maintenance, etc.

Off: The printer is not on, or printer operations have stopped due to an error.

B light (orange)

Indicates the printer’s error status:

On: An error has occurred, the printer is performing error recovery operations, or a printer system error has
occurred.

Off: No error.

C light (orange)

Indicates the status of the roll paper feeder:

On: Paper has not been loaded in the roll paper feeder, or the paper is out.

Flashing: A paper jam has occurred.

Off: No error.

D light (orange)

Indicates the status of the maintenance tank

On: There is not enough free space in the maintenance tank or an error has occurred because the maintenance
tank was not recognized correctly.
See “Replacing the Maintenance Tank” on page 51.

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 Introduction

D light (orange)

Off: No error.

E Ink light (orange)

Indicates the status of the ink cartridges:

On: There is not enough ink in the ink cartridge or the ink cartridge was not recognized correctly.
See “Replacing Ink Cartridges” on page 43.

Off: No error.

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Safety Instructions
To use this printer safely, be sure to read the manual supplied with the printer before use. Not handling this printer
as described in the supplied manual could cause a breakdown of the printer or an accident. To resolve any unclear
points regarding the printer, keep this manual on hand at all times.

Meaning of Symbols and Marks

C Warning:
This symbol indicates information that, if ignored, could possibly result in serious injury or even death due to
incorrect handling.

C Caution:
This symbol indicates information that, if ignored, could possibly result in bodily injury or damage to property due
to incorrect handling.

Indicates that your hand could get trapped. Indicates that the printer must not get wet.

Indicates prohibited (do not do) actions. Indicates items (instructions/operations) that
must be performed.

Indicates that disassembly is prohibited. Indicates that the power plug must be
unplugged.

Indicates that you must not touch the printer Indicates that the printer must be earthed.
with wet hands.

Indicates that specific parts must not be

touched.

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 Introduction

Notes on Installation

Warning
Do not block the printer's airflow vents.
Do not cover the printer with a cloth or other materials and do not install in an area with poor ventilation.
Make sure to leave enough space around the printer. See the Start Here sheet for more information.

Caution
Do not install or store the printer in a location that is unstable or subject to vibrations from other equipment.
If the printer falls, an injury could occur.

Do not install the printer in smoky or dusty locations, humid locations, or locations where it is likely to get wet.
Electric shock or fire could occur.

When lifting the printer, make sure you use correct lifting posture.
If you do not use correct posture, an injury could occur.

If you place the printer on a stand with casters (wheels), make sure you secure the casters to prevent them from
moving before starting operations.
If the stand moves unexpectedly during operations, an injury could occur.

Notes on Handling

Warning
Do not use in locations with volatile substances such as alcohol and thinner, or in locations with fires.
Electric shock or fire could occur.

Do not use the printer if you notice smoke, strange odors, or sounds.
Electric shock or fire could occur.
If an abnormality occurs, turn off the printer immediately, unplug it from the electrical outlet, and contact your
local dealer.

Do not use this printer if foreign materials, water, or other liquids have entered the printer.
Electric shock or fire could occur.
Turn off the printer immediately, unplug it from the electrical outlet, and contact your local dealer.

Except as instructed in the documentation, do not disassemble the printer.

Making repairs yourself is extremely dangerous and must not be attempted.

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 Introduction

Warning
Do not use the printer in locations where flammable or explosive gas may be present in the atmosphere. Also,
do not use sprays containing flammable gas inside or around this printer.
A fire could ignite.

Except as instructed in the documentation, do not perform any other wiring.

A fire could ignite. Other connected equipment could also be damaged.

Except as instructed in the documentation, do not touch any other parts inside this printer.
Electric shock, burns, or injury could occur.

Do not insert or drop any metallic or flammable objects into this printer through the openings.
Electric shock or fire could occur.

Caution
Do not climb on the printer and do not place any heavy objects on the printer.
If it falls or breaks an injury could occur.

When moving the printer, turn it off, unplug the power cable from the electrical outlet, and make sure that all
cables have been disconnected.
If cables and so on are damaged, electric shock or fire could occur.

Do not put your fingers near the paper roller section when the printer is on or when it is printing.
If your fingers are caught in the paper roller, an injury could occur. Only handle the paper after it has been
ejected completely.

When storing or transporting this printer, do not tilt it, stand it on its side, or hold it upside down.
Ink could leak out.

When opening and closing the covers, do not place your hands near the points where the main unit and the
cover join.
If your fingers or hands are trapped, an injury could occur.

Do not place your hand inside the eject slot.

If you touch the cutter, an injury could occur.

When moving the roll paper feeder in or out, grip the handle.
If you place your hands into any other sections, either side of your hand or fingers could be injured.

Notes on the Power Supply

Warning
Use only the type of the power supply indicated on the label.
Electric shock or fire could occur.

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 Introduction

Warning
Do not use the power plug if any foreign materials such as dust are stuck to it.
Electric shock or fire could occur.

Make sure the power plug is fully inserted into the electrical outlet.
Electric shock or fire could occur.

Do not use the power cable if it is damaged.

Electric shock or fire could occur.
Contact your local dealer if the power cable is damaged.
Note the following points to avoid damaging the power cable:
■ Do not modify the power cable
■ Do not put heavy objects on the power cable
■ Do not bend, twist, or pull
■ Do not place it near heating appliances

Do not plug in or unplug the power cable with wet hands.

Electric shock could occur.

Do not perform daisy-chain wiring for the power cable.

It could overheat and cause a fire.
Take power directly from a residential electrical outlet.

Unplug the power cable periodically and clean between the blades and the base of the blades.
If the power cable is left plugged in for an extended period of time, dust could accumulate around the edge of
the plug which could cause a short-circuit and a fire.

When unplugging the power cable from the electrical outlet, grasp the plug itself and not the cable.
The cable could be damaged or the plug could be deformed and an electric shock or fire could occur.

Caution
For safety reasons, when the printer is not used for an extended period of time, unplug the power cable from
the electrical outlet.

Notes on Consumables

Caution
If ink gets in the eyes or mouth, or stains the skin, treat the area as follows:
■ If ink adheres to your skin, immediately wash it off using soapy water.
■ If ink enters your eyes, rinse immediately with water. Failure to observe this precaution could result in
bloodshot eyes or mild inflammation. If you notice any abnormalities, consult a physician immediately.
■ If ink enters your mouth, consult a physician immediately.

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 Introduction

Caution
Do not disassemble ink cartridges.
If it is disassembled, ink could get in your eyes or adhere to your skin.

Do not shake the ink cartridges too hard.

Ink may leak from the cartridge if you shake it too hard.

Do not store ink cartridges within the reach of children.

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 Introduction

Notes on Usage

Notes when Handling the Main Unit

■ Do not suddenly change the temperature in the room where this printer is installed.

If the temperature changes suddenly, drops of water (condensation) could occur inside the printer which may
have an adverse effect on operations.

■ Use the printer in an environment with a temperature of 50 to 95°F (10 to 35°C), and a humidity of 20 to 80%.
When the printer is placed on a system rack, make sure the environment of the rack is within these ranges.

■ Do not place any containers containing water, such as vases or cups, on the printer. If water enters the printer,
it may damage the printer. Also, do not put any heavy objects on the printer.

■ The printer is equipped with several airflow vents. The airflow vents allow air to go in and out of the printer. Do
not block these airflow vents by placing any objects near them, or by covering them with film sheets or paper.

■ Do not use accessories designed for this printer with any other products.

■ If you open the printer's covers during printing, a safety device is activated and printing stops automatically. Do
not turn off the printer in this condition. This could cause the print head nozzles to dry and print quality to
decline.

■ If the printer is not used for an extended period of time, make sure you leave the ink cartridges and maintenance
tank installed.

■ Contact our service support when transporting the printer.

Notes on the Paper

Notes on Handling
Use paper recommended by Epson.

Note the following points when handling the paper:

■ Do not bend the paper or scratch the surface of the printable side.

■ Do not touch the printable side of the paper. Moisture and oil from hands can have an adverse effect on the
print quality.

■ Handle the paper by the edges.

■ Do not throw away the paper packaging as you can use it for storing the paper.

■ Do not wet the paper.

■ Do not use paper that is wrinkled, scuffed, torn, or dirty.

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 Introduction

■ If the printer is left with paper loaded for some time, the leading edge of the paper may curl and print quality
may decline. Epson recommends removing paper from the printer when it is not in use.

Notes on Storage
Before and after opening the paper, store it in an environment that is not subject to direct sunlight. If paper is not
used after it has been opened, remove it from the roll paper spindle and wind it up before storing.

Notes on Printing
Make sure that the leading edge of the paper is perpendicular to the long side and cut completely straight.

Storing and DisplayingPrint Outs

■ Make sure you do not rub or scratch the printed side.

■ Avoid locations that are subject to high temperature, humidity, and direct sunlight, and store in a dark place.

■ Avoid displaying print outs outdoors or in direct sunlight. This may accelerate the fading.

■ When displaying print outs Epson recommends placing them in glass frames. This will minimize fading.

Notes on Ink Cartridges

■ Ink yields vary considerably based on images printed, print settings, paper type, frequency of use and
temperature. Cartridge Models: for print quality, a variable amount of ink remains in the cartridge after the
"replace cartridge" indicator comes on.

■ This printer is designed for use with Epson genuine cartridges and ink only, not third-party cartridges or ink.
For more information, see epson.com/WideFormatInk.

■ Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and
ensure your printer functions as designed. Your printer was designed to work only with genuine Epson inks,
therefore some updates may affect the functionality of third party ink.

■ If you move the ink cartridges from a cold place to a warm place, leave them at room temperature for more than
four hours before use.

■ Ink cartridges should be stored in a cool location and used before the expiration date printed on the packaging.
Ink cartridges should be used within six months of opening.

■ Do not touch the ink supply port on the ink cartridge or its surrounding area. Ink may leak from it.

■ The ink level and other data are stored in the IC chip, allowing ink cartridges to be used after being removed and
replaced.

■ To avoid getting dirt on the ink supply port, store the removed ink cartridge properly. The ink supply port has
a valve in it and does not need to be capped.

■ Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.

■ Do not touch the green chip on the ink cartridge, otherwise you may not be able to print properly.

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 Introduction

■ Do not drop or knock ink cartridges against hard objects, otherwise the ink may leak.

■ Even while nothing is printed, the printer uses ink from all cartridges during head cleaning and other
maintenance operations to keep the print head in good condition.

■ Although the ink cartridges may contain recycled materials, this does not affect printer function or
performance.

■ Do not leave the printer without ink cartridges installed. The inks inside the printer may dry and you may not
be able to print. When you are not using the printer, make sure there is an ink cartridge installed in each slot.

■ Install ink cartridges into each slot. You cannot print if any of the slots are empty.

■ To maintain the quality of the head, the printer stops printing before ink cartridges are completely expended.
Some ink remains in used cartridges.

■ Do not dismantle or remodel ink cartridges. You may not be able to print properly.

Disposing of Used Ink Cartridges and Maintenance Tanks

Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements. If
you would like to return your used ink cartridges to Epson for proper disposal, please go to epson.com/recycle for
more information.

Introducing the Software

You need to install the printer driver on your computer to use the printer.

Software Name Summary

Printer Driver This software allows you to print using the printing instructions from another
application.
"Printer Driver Operation Guide"

Maintenance Tool This software allows you to perform adjustment and maintenance operations
such as checking the printer's status, making settings, performing head cleaning
and so on. This is installed with the printer driver.
"Maintenance Tool Operation Guide"

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 Printing Methods

Printing Methods

Basic Printing Methods

See the "Printer Driver Operation Guide" for more details on the printer driver.

A Load paper into the printer.

See “Replacing Paper” on page 23.

B Display the print screen for the application you are using.

Click Print (or Print... and so on) from the File menu.

Operations may differ depending on the application software being used. See the manual supplied with the
application for more details.

C Display the printer driver's screen from the application's print screen.

In Windows, select this printer, and then click Print Settings (or Detailed Settings or Properties).

In Mac OS X, select this printer, and then select Print Settings from the list.

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 Printing Methods

D Select any of the settings as necessary.

Windows: Mac OS X:

See the "Printer Driver Operation Guide" for an explanation of each setting item.

E When you have finished, click OK.

F On the application's print screen, click Print (or Print... and so on) to start printing.

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 Replacing Paper

Replacing Paper
This section explains how to remove paper from the roll paper feeder and load new paper.

Important:
c Make sure the Paper Type setting in the Maintenance Tool matches the paper being loaded. Change the Paper Type
setting immediately after replacing paper.
See “Changing Paper Settings” on page 35.

Note:
■ If the leading edge of the paper is ragged, cut it in a straight line with a pair of scissors and then load it into the printer.

■ See the following for supported paper types.

See “Printer Specifications” on page 95.
■ The following conditions are necessary when replacing paper with the same paper width and type:
■ Before replacing, note the current paper level.
■ Set the paper level with the Maintenance Tool after replacement.
See “Changing Paper Settings” on page 35.
■ You can load genuine Epson paper in 5", 6" and 8" roll widths in the roll paper feeder. The roll paper feeder supports
roll paper between 4" and 8.3" wide.

How to Replace

Preparing to Replace Paper

Replace paper in the following order. Follow the steps for each procedure.

■ See “Recording the Remaining Paper Level” on page 24.

■ See “Removing the Roll Paper Spindle from the Printer” on page 26.

■ See “Removing the Roll Paper from the Spindle” on page 28.

■ See “Placing Roll Paper on the Spindle” on page 30.

■ See “Inserting the Roll Paper Spindle” on page 31.

■ See “Changing Paper Settings” on page 35.

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 Replacing Paper

Recording the Remaining Paper Level

If necessary, make a note of the paper level before replacing the paper.

Windows

A Open the Print Settings menu.

See “Basic Printing Methods” on page 21.

B Click Display Printer Status.

C Make a note of the Paper Level from Paper Setup from Printer.

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 Replacing Paper

Mac OS X

A Start the Maintenance Tool.

See “Error Messages (Mac)” on page 69.

B Click Printer Window.

The Printer Window screen is displayed.

C Make a note of the Paper Level from Paper Setup from Printer.

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 Replacing Paper

Removing the Roll Paper Spindle from the Printer

Important:
c When the light is lit and paper is ejected, the printer is out of paper. Remove the paper from the output slot.

A Check that the printer's light is lit and isn’t flashing.

Important:
c Make sure the power is on before replacing paper.

B To rewind the paper to the replacement position, remove the scrap paper box and reattach it.

Wait until the printer's light stops flashing and remains lit.

C Remove the scrap paper box again and empty out the scrap paper.

See “Emptying the Scrap Paper Box” on page 56.

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 Replacing Paper

D Grip the handle to release the roll paper feeder and pull it out.

Important:
c If you cannot remove the roll paper feeder for some reason, to not try to pull it out by force. Paper may be
jammed inside the printer. Remove the paper by following the procedure in "Paper is Jammed in the Internal
Paper Feeder".
See “Paper is Jammed Inside the Printer” on page 86.

E Turn the knob on the left of the roll paper feeder counter clockwise until the leading edge releases from the
paper feed slot.

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 Replacing Paper

F Remove the roll paper spindle.

Removing the Roll Paper from the Spindle

A Stand the roll paper spindle on a flat surface and remove the gray adapter.

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 Replacing Paper

B Remove the paper.

Note:
After carefully rewinding the paper, place it in its original packaging, and then store the paper.

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 Replacing Paper

Placing Roll Paper on the Spindle

A Remove the new paper from its packaging and stand it on a flat surface. Wipe the edge of the paper with a
soft, clean cloth several times to remove any dust. Flip the paper roll and repeat the process.

B Place the paper roll on the spindle so that the paper winds clockwise.

C Insert the gray adapter onto the spindle and press down until there is no gap between the adapter and the roll
paper.

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 Replacing Paper

Inserting the Roll Paper Spindle

A To adjust the position of the inner edge guide, lift it towards you slightly and slide it to the width of the roll
paper.

B Load the spindle unit in the roll paper feeder with gray adapter on the left.

Check that the spindle unit fits between the rollers as shown.

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 Replacing Paper

C Lift the end of the front edge guide and slide it to the width of the roll paper.

D Insert the leading edge of the paper into the paper feed slot until the paper light turns on.

Make sure the leading edge is cut straight across to avoid paper feeding problems.

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 Replacing Paper

Note:
If the paper light does not turn on, turn the knob counter clockwise and then insert the paper again.

E Push the roll paper feeder into the printer.

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 Replacing Paper

F Carefully roll the paper into the printer to remove any slack.

Important:
c If the paper is slack, print quality may decline, and paper jams could occur.

G Attach the Scrap paper box.

Check that the printer's light is on.

Important:
c If paper is left loaded in the printer for long periods of time, the leading edge of the paper may curl and print
quality may decline. We recommend removing paper from the printer when it is not in use.

34
 Replacing Paper

Changing Paper Settings

After replacing paper, set the Paper Type and the Paper Level in the Maintenance Tool.

See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool.

Windows

A Click Paper Settings on the Maintenance Tool's main screen.

B Set the Paper Type and the Paper Level, and then click Set.

The paper width set in Paper Width is displayed.

35
 Replacing Paper

Mac OS X

A Click Operation Condition Settings on the Maintenance Tool's main screen.

B Select Change the paper type and the paper remaining.

When this is selected, you can change the Paper Type and Paper Level.

36
 Replacing Paper

C Set the Paper Type and the Paper Level, and then click Set.

Paper Width shows the paper width currently set.

37
 Paper Output

Paper Output
Printed paper is ejected from the front of the printer. Epson recommends that you use genuine Epson paper
(available in 5, 6, or 8 inch widths), but you can use a variety of roll paper in sizes from 4 to 8.3 inches wide.

By attaching the optional print tray or large print tray, you can collect multiple print outs. See the following for more
details.

Print Size Capacity

Output Location
Length* Width Glossy/Luster Matte

3.5 to 4 inches 5 to 8 inches Print tray (optional) 20 copies 20 copies

(89 to 102 mm) (127 to 203 mm)

4 to 8 inches Print tray (optional) 20 copies 10 copies

(102 to 203 mm)
Large print tray (optional) 5 copies 1 copy

8 to 12 inches Large print tray (optional) 5 copies 1 copy

(203 to 305 mm)

* For prints longer than 12 inches (305 mm), remove the optional print tray or the large print tray, and eject one copy at a time
from the front of the printer.

38
 Paper Output

Important:
c ■ Do not pull paper that is being ejected.

■ When paper is being ejected from the front, do not pull it or raise it higher than the output slot. Otherwise, print
quality may decline.

Note:
When removing the scrap paper box, make sure you remove the print tray or large print tray first.

Print Tray (optional)

After printing, the paper is cut to the specified size and ejected to the print tray.

39
 Paper Output

Large Print Tray (Optional)

After printing, the paper is cut to the specified size and ejected to the large print tray.

40
 Paper Output

Attaching the Print Tray (Optional)

A Tilt to insert the hooks, and then lower to hook it in place.

B When the length of the print size is 3.5 to 4 inches (89 to 102 mm), place the hooks into the top holes.
When the length of the print size is 4 to 8 inches (102 to 203 mm), place the hooks into the bottom holes.

41
 Paper Output

Attaching the Large Print Tray (Optional)

A Lift the tray a little to hook on.

B When the length of the print size is 4 to 8 inches (102 to 254 mm), place the hooks into the upper hole.
When the length of the print size is 8 to 12 inches (254 to 305 mm), place the hooks into the lower hole.

42
 Replacing Ink Cartridges

Replacing Ink Cartridges

C Caution:
■
Do not disassemble ink cartridges.
If it is disassembled, ink could get in your eyes or adhere to your skin.
Do not shake cartridges too vigorously; this can cause them to leak.
■ Keep ink cartridges out of the reach of children and do not drink the ink.
■ If ink gets on your skin, wash it thoroughly with soap and water.
If ink gets into your eyes, flush them immediately with water.

Important:
c ■ See the following points when working with ink cartridges.
See “Notes on Ink Cartridges” on page 19.
■ If you do not have a new ink cartridge for installation, leave the expended ink cartridge in the printer until the
new one is ready. If the printer is left without the ink cartridges, it may malfunction.
■ When an ink cartridge is running low, replace it with a new ink cartridge as soon as possible.
■ Do not leave the printer without ink cartridges installed. The inks inside the printer may dry and you may not
be able to print. When you are not using the printer, make sure there is an ink cartridge installed in each slot.

43
 Replacing Ink Cartridges

Checking Ink Levels

Checking from the Printer

The ink lights on the front of the printer light up when the corresponding ink cartridge is low.
See “Front” on page 6.

Ink light

Checking from the Computer

Windows

A Click Display Printer Status in the printer driver .

44
 Replacing Ink Cartridges

B Check how much ink remains.

When you have finished checking, click OK.

45
 Replacing Ink Cartridges

Mac OS X

A Start the Maintenance Tool.

See the following for information on starting the Maintenance Tool.

See “Error Messages (Mac)” on page 69.

B Click Printer Window on the main screen.

The Printer Window screen is displayed.

C Check how much ink remains.

When you have finished checking, click OK.

46
 Replacing Ink Cartridges

Replacing the Ink

Important:
c Install ink cartridges into each slot. You cannot print if any of the slots are empty.

A Check that the printer's light is lit and isn’t flashing.

B Check the ink lights to determine which cartridge to replace. The ink lights on the front of the printer light
up when the corresponding ink cartridge is low.

C Open the corresponding ink cartridge cover.

47
 Replacing Ink Cartridges

D Press in on the ink cartridge to release it and remove it from the printer.

See “Disposing of Used Ink Cartridges and Maintenance Tanks” on page 20.

Important:
c Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.

48
 Replacing Ink Cartridges

E Remove the new ink cartridge from its packaging.

Important:
c ■ Do not touch the chip (A) on the ink cartridge. Doing so may affect normal operation and printing.

■ Do not touch the ink supply port (B) on the ink cartridge. Ink could leak out.

(A)

(B)

F Insert the ink cartridge into the printer.

49
 Replacing Ink Cartridges

G Close the ink cartridge cover.

H Check that the printer's light is lit and isn’t flashing.

50
 Replacing the Maintenance Tank

Replacing the Maintenance Tank

The maintenance tank absorbs ink consumed during head cleaning.

This section explains how to replace used maintenance tank.

Important:
c After removing the maintenance tank, do not leave the cartridge cover open, install a new maintenance tank
immediately.

Checking the Free Space in the Maintenance Tank

Checking from the Printer

When it is time to replace the maintenance tank, the printer's light turns on.
See “Lights” on page 11.

51
 Replacing the Maintenance Tank

Checking from the Computer

Windows

A Click Display Printer Status in the printer driver.

B Check the free space in the maintenance tank.

52
 Replacing the Maintenance Tank

Mac OS X

A Start the Maintenance Tool.

See the following for information on starting the Maintenance Tool.

See “Error Messages (Mac)” on page 69.

B Click Printer Window on the main screen.

The Printer Window screen is displayed.

C Check the free space in the maintenance tank.

53
 Replacing the Maintenance Tank

Replacement Procedure

A Check that the printer's light is lit and isn’t flashing.

B Open the right ink cartridge cover.

C Push up on the maintenance tank, then carefully remove it. Make sure not to tilt the cartridge.

See “Disposing of Used Ink Cartridges and Maintenance Tanks” on page 20.

54
 Replacing the Maintenance Tank

D Insert the new maintenance tank.

Important:
c Do not touch the chip on the maintenance tank. Doing so may affect normal operation and printing.

E Close the ink cartridge cover.

F Check that the printer's light is lit and isn’t flashing.

55
 Emptying the Scrap Paper Box

Emptying the Scrap Paper Box

Scraps of paper cut during printing accumulate in the scrap paper box. You need to empty out the paper scraps
before the box is full.

Check visually how much scrap paper has accumulated in the box. Empty the scrap paper box when you replace the
paper.

A Check that the printer's light is lit and isn’t flashing.

B Remove the scrap paper box.

C Empty out the scrap paper.

Important:
c After emptying the scrap paper, check that the flap for the scrap paper box is in the correct position as shown
in the following photo.

56
 Emptying the Scrap Paper Box

D Attach the scrap paper box.

E Check that the printer's light is lit and isn’t flashing.

57
 Maintenance

Maintenance

Maintenance Tool
With the Maintenance Tool, you can perform various adjustment and maintenance operations from your
computer.

Windows
Main Screen Menu Settings

Printer Name Select the printer.

Head Maintenance Perform print head maintenance functions such as Diagnostic Cleaning, Forced
Cleaning, and Nozzle Check.

Paper Settings Set the Paper Type and the Paper Level. Adjust these settings when replacing the paper.

Operation Condition Settings Adjust various printer settings such as Warning Buzzer, Power Saving, and Periodic
Nozzle Check.

Printer Adjustment Perform printer adjustment functions such as Print Head Alignment, Paper Feed
Adjustment, and Gray Adjustment.

History Check the Operation History, and save log files in Collect Logs.

Printer Management Perform printer management functions such as Register/Delete Printer and Replace
Printer.

Mac OS X
Main Screen Menu Settings

Message Displays the printer's status.

Printer Window Allows you to check the amount of ink remaining, the free space in the maintenance
tank, etc.

Nozzle Check Allows you to print a check pattern and visually check for clogged nozzles.

Diagnostic Cleaning Detects clogged nozzles and automatically performs cleaning.

Forced Cleaning Performs manual cleaning.

Print Head Alignment Corrects the print misalignment.

Operation Condition Settings Allows you to make various printer settings such as Time Before Switching to Sleep
Mode, Warning Buzzer, and Paper Settings.

Printer List Displays a list of available printers allowing you to select the printer you want to
configure.

Periodic Nozzle Check Allows you to set whether or not to automatically perform a nozzle check.

See the "Maintenance Tool Operation Guide" for more details.

58
 Maintenance

Regular Maintenance
To keep your printer working correctly and to prevent any issues with print quality, perform the regular
maintenance described below.

Task Schedule More Info

Empty out the scrap paper box. When replacing paper. See “Emptying the Scrap Paper Box” on page 56.

Vacuum the airflow vents. Every three months. See “Vacuuming the Airflow Vents” on page 59.

Clean dust inside the printer. Every three months. See “Cleaning Inside the Printer” on page 60.

Vacuuming the Airflow Vents

Clean the airflow vents shown below with a vacuum cleaner every three months.

59
 Maintenance

Cleaning Inside the Printer

You need to clean any dust or debris on the paper path inside the printer every three months.

A Check that the printer's light is lit and isn’t flashing.

Important:
c Make sure the power is on before removing the paper.

B To rewind the paper to the replacement position, remove the scrap paper box and reattach it.

Wait until the printer's light stops flashing and remains lit.

C Remove the scrap paper box again.

60
 Maintenance

D Grip the handle to release the roll paper feeder and pull it out.

E Turn the knob on the left of the roll paper feeder counter clockwise until the leading edge releases from the
paper feed slot.

61
 Maintenance

F Remove the roll paper spindle.

G Lift the rear plate.

62
 Maintenance

H Lift the front plate.

I Wipe the areas shown with a dry, clean cloth to remove any dust.

J Use a piece of masking tape to remove any dust from the pickup rollers. Rotate the rollers and repeat the
process as necessary until you’ve removed all of the dust.

63
 Maintenance

K Lower the front plate and press down until you hear it click into place. Repeat the process for the rear plate.

L Open the rear cover. Squeeze the lock lever on the back to release the lock, and then open the rear cover.

64
 Maintenance

M Use a piece of masking tape to remove any dust from the rollers. Rotate the rollers and repeat the process as
necessary until you’ve removed all of the dust.

N Close the rear cover.

O Reload the paper.

Make sure the leading edge is cut straight across to avoid paper feeding problems.

See “Replacing Paper” on page 23.

65
 Troubleshooting

Troubleshooting

Note:
See the "Printer Driver Operation Guide" for more details on troubleshooting the printer driver.
"Printer Driver Operation Guide" - "Troubleshooting"

When an Error Occurs

Light Status
When the warning buzzer sounds or the lights turn on or flash, check the solutions in the following table and take
the recommended steps.

66
 Troubleshooting

Warning
Light Status Explanation
Buzzer*

light on None There is no paper loaded in the roll paper feeder.

Paper light off Load the paper.
See “Replacing Paper” on page 23.

light on Sounds Operations have stopped because an error has

intermittently occurred, the printer is performing error recovery
until you remove operations, or a printer system error has
the scrap paper occurred.
box. ■ Check the code on the computer's screen. See
the following to solve the problem.
See “Errors and Solutions (Mac OS X)” on page
73.
■ Contact your local dealer if a printer system
error has occurred.

light on None The ink cartridge indicated by the ink light is

Ink light on expended, or an error has occurred.
Replace the ink cartridges.
See “Replacing Ink Cartridges” on page 43.

67
 Troubleshooting

Warning
Light Status Explanation
Buzzer*

light on Sounds There is no paper loaded in the roll paper feeder,

light on intermittently or the paper has run out.
until you remove Load the paper.
Paper light off
the scrap paper
box. See “Replacing Paper” on page 23.

light on Paper is jammed or the paper has not been fed

light flashing correctly.
Clear the paper jam, or feed the paper again.
See “Paper Jams” on page 79.

light on The maintenance tank is out of free space, or an

light on error has occurred.
Replace the maintenance tank.
See “Replacing the Maintenance Tank” on page 51.

All lights flashing Sounds until the A fatal error has occurred.
printer is turned ■ Restart the printer.
off.
■ Contact your local dealer if the error continues
to occur.

* You can turn the warning buzzer on and off in the Maintenance Tool.

68
 Troubleshooting

Error Messages (Windows)

Error messages are displayed when an error occurs in the printer while printing.

The code, error details, solutions, and so on are displayed on the screen.

Error Messages (Mac)

When errors occur in the printer while printing, you can check the content of the error and solutions with the
Maintenance Tool. Click Printer Window to display a detailed error message.

See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool.

Do the following to start the Maintenance Tool.

69
 Troubleshooting

A Select System Preferences > Print & Scan (or Print & Fax) from the Apple menu.

B Select the printer and click Options & Supplies > Utility > Open Printer Utility.

Errors and Message Codes(Windows)

Check the details of the error displayed, and then take the necessary measures.

Code Message What to do

W-2301 to Cannot perform [Detect Clogging] correctly. Perform Diagnostic Cleaning in the
W-2303 Maintenance Tool.
Start [Maintenance tool], select [Head maintenance] and
W-2305 to perform [Diagnostic Cleaning]. See the "Maintenance Tool Operation
W-2306 Contact service support if the error continues to occur. Guide" for more details on the
When you have finished operations, close the [Maintenance Maintenance Tool.
Tool].
If you continue to see error messages
or if "Auto nozzle check failed." is
displayed on a Windows screen,
contact Epson support.

I-2307 Cannot perform [Detect Clogging] correctly. Check the temperature. Use the
printer within the recommended
Room temperature may not be within the guaranteed
operating temperature range.
operating range.
Check the room temperature.

W-2311 Clogged nozzle(s) detected. Perform Diagnostic Cleaning in the

Maintenance Tool.
Start [Maintenance tool], select [Head maintenance] and
perform [Diagnostic Cleaning]. See the "Maintenance Tool Operation
When you have finished operations, close the [Maintenance Guide" for more details on the
Tool]. Maintenance Tool.

I-2401 Replace the maintenance cartridge soon Check the message, and then click OK.
Prepare a new maintenance cartridge(xxxx). Prepare a new maintenance tank and
You may continue printing until replacement of the replace the old tank when prompted.
maintenance cartridge is required.
See “Replacing the Maintenance
Tank” on page 51.

I-2201 Ink Low Check the message, and then click OK.
(xxxx) Prepare replacement cartridges for
the colors indicated and replace them
Prepare a new ink cartridge.
when prompted.
You may continue printing until replacement of the ink
cartridge is required. See “Replacing Ink Cartridges” on
Epson recommends the genuine Epson cartridges listed above. page 43.

I-2101 to I-2104 It is nearly time to replace parts. Contact Epson support.

xxxxxx
Contact a technical representative.
You cannot print if parts have reached the end of their service
life.

W-1301 The scrap paper box has come off. Attach the scrap paper box.
Install the scrap paper box correctly.

70
 Troubleshooting

Code Message What to do

W-1302 Cartridge cover (right) open. Close the cartridge cover (right).
When replacing a cartridge, check the location and the
cartridge type.
Close the cartridge cover.

W-1303 Cartridge cover (left) open. Close the cartridge cover (left).
When replacing a cartridge, check the location and the
cartridge type.
Close the cartridge cover.

W-1304 Top cover open. Close the top cover.

Close the top cover.

W-1305 Rear cover open. Close the rear cover.

Close the rear cover.

I-1311 Check the scrap paper box. Check the scrap paper box, and empty
it if it is full.
Empty the box if it is full.
See “Emptying the Scrap Paper Box”
on page 56.

W-1101 A paper jam has occurred. Remove the paper from the roll paper
feeder, and then reload the paper.
Remove any paper remaining from the roll paper feeder, and
then reload the paper. See “Paper Jams” on page 79.

W-1102 A paper jam has occurred. Remove the paper from the internal
paper feeder, and then reload the
Open the rear cover and the top cover, remove any paper
paper.
remaining, and then reload the paper.
See “Paper Jams” on page 79.

W-1103 An error has occurred in the paper feeding unit. Check that there is no paper inside the
printer, and then reload the paper.
Reload the paper in the same way as when replacing paper.
See “Replacing Paper” on page 23.

W-1104 Paper is not loaded correctly. Check that there is no paper inside the
printer, and then reload the paper.
Check the positions of the edge guides, and then reload the
paper. When loading the paper, match the
inner edge guide and the front edge
guide to the width of the paper. If a
message is displayed, check the
details.
See “Replacing Paper” on page 23.

W-1105 Paper is out. Check that there is no paper inside the

printer, and then reload the paper. If a
Load paper.
message is displayed, check the
W-1106 Paper is out or not loaded correctly. details.

Load paper. See “Replacing Paper” on page 23.

W-1108 The width of the loaded paper is not supported. Load the appropriate paper.
Load supported paper. See “Replacing Paper” on page 23.

W-1109 Cannot recognize the paper type. Update the paper information. See
the "Maintenance Tool Operation
Update the paper information.
Guide" for more details on updating
the information.

71
 Troubleshooting

Code Message What to do

W-2101 to Parts have reached the end of their service life. Contact Epson support.
W-2104
xxxxxx
Do you want to continue using the printer or replace parts?
If you continue to use the printer, ink could leak or a
malfunction could occur.
Do you want to continue?

W-2401 Maintenance cartridge not installed Replace the maintenance tank.

Install the maintenance cartridge(xxxx). See “Replacing the Maintenance
Tank” on page 51.

W-2402 Maintenance cartridge usage exceeded the application limit. Replace the maintenance tank.
Replace the maintenance cartridge(xxxx). See “Replacing the Maintenance
Tank” on page 51.

W-2201 Ink cartridge error Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Please install correct cartridge.
Epson recommends the genuine Epson cartridges listed above.

W-2202 Replace Cartridge Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Epson recommends the genuine Epson cartridges listed above.

W-2203 Ink cartridge error Make sure that the ink cartridge is
installed correctly. If it is installed
(xxxx)
correctly, you need to replace the ink
Remove and reinstall them correctly or replace them. cartridge.
Epson recommends the genuine Epson cartridges listed above.
See “Replacing Ink Cartridges” on
page 43.

W-2204 Ink cartridge error Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Please install correct cartridge.
Epson recommends the genuine Epson cartridges listed above.

W-2205 Insufficient ink left to perform head cleaning or initial charge. Replace the ink cartridges indicated.
Replace the ink cartridge indicated by the ink light that is See “Replacing Ink Cartridges” on
turned on. page 43.
The cartridge being used can be installed again for printing.

W-2403 Maintenance cartridge cannot be recognized Make sure that the maintenance tank
is installed correctly. If it is installed
Install the maintenance cartridge correctly.
correctly, you need to replace the
maintenance tank.
See “Replacing the Maintenance
Tank” on page 51.

W-2404 Insufficient free space in the maintenance cartridge. Replace the maintenance tank.
Replace the maintenance cartridge(xxxx), and then perform See “Replacing the Maintenance
head cleaning or initial charge. Tank” on page 51.
When you have finished operations, close the [Maintenance
Tool].

72
 Troubleshooting

Code Message What to do

E-5101 The printer is disconnected. Check that the cables are connected
correctly, and then restart the printer.
Check that the cable is connected, and then turn the printer
back on. If the error persists, contact Epson
Contact service support if the error continues to occur. support.
Please order the prints again if there are image files that have
not been printed.

Code:xxxx

E-2101 to E-2104 Parts have reached the end of their service life. Contact Epson support.
xxxxxx
Contact a technical representative.

E-9901, E-9902 A printer system error occurred. Restart the printer.

Turn the printer off. Check if there is any paper remaining If the error persists, a malfunction may
inside the printer, and then turn the printer back on. have occurred. Contact Epson
Contact service support if the error continues to occur. support.
Please order the prints again if there are image files that have
not been printed.

Code:xxxx

W-5201 The paper set in Print Settings and the paper loaded in the Load the appropriate paper. After
printer differ. replacing the paper, set the Paper
Type and the Paper Level in the
After replacing the paper, click [OK]. If printing is currently
Maintenance Tool.
being performed, when printing has stopped, replace the
paper, and then click [OK]. See “Replacing Paper” on page 23.
To continue printing using the current settings, click [Print].
To continue printing with the current
settings, click Print.

W-2206 You have not installed genuine Epson ink cartridges. This printer is developed for use with
genuine ink cartridges. If you use
Information about ink levels may not be displayed, and use of
non-genuine cartridges, the print
non-genuine ink is recorded for possible use in service support.
result may be faint, or the ink
For optimum quality and reliability Epson recommends using remaining may not be detected
genuine Epson ink. normally. We recommend using
genuine Epson products.

Errors and Solutions (Mac OS X)

Check the details of the error displayed, and then take the necessary measures.

Code Message What to do

W-2301 to Cannot perform [Detect Clogging] correctly. Perform Diagnostic Cleaning in the
W-2303 Maintenance Tool.
Delete all print jobs remaining in the operating sytem’s print
W-2305 to queue. See the "Maintenance Tool Operation
W-2306 Start [Maintenance tool], select [Head maintenance] and Guide" for more details on the
perform [Diagnostic Cleaning]. Maintenance Tool.
Contact service support if the error continues to occur.
If you continue to see error messages
When you have finished operations, close the [Maintenance
or if "Auto nozzle check failed." is
Tool].
displayed on a Windows screen,
contact Epson support.

73
 Troubleshooting

Code Message What to do

I-2307 Cannot perform [Detect Clogging] correctly. Check the temperature. Use the
printer within the recommended
Room temperature may not be within the guaranteed
operating temperature range.
operating range.
Check the room temperature.

W-2311 Clogged nozzle(s) detected. Perform Diagnostic Cleaning in the

Maintenance Tool.
Delete all print jobs remaining in the operating sytem’s print
queue. See the "Maintenance Tool Operation
Start [Maintenance tool], select [Head maintenance] and Guide" for more details on the
perform [Diagnostic Cleaning]. Maintenance Tool.
When you have finished operations, close the [Maintenance
Tool].

I-2401 Replace the maintenance cartridge soon Check the message, and then click OK.
Prepare a new maintenance cartridge(xxxx). Prepare a new maintenance tank and
You may continue printing until replacement of the replace the old tank when prompted.
maintenance cartridge is required.
See “Replacing the Maintenance
Tank” on page 51.

W-2201 Ink cartridge error Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Please install correct cartridge.
Epson recommends the genuine Epson cartridges listed above.

I-2101 to I-2104 It is nearly time to replace parts. Contact Epson support.

xxxxxx
Contact a technical representative.
You cannot print if parts have reached the end of their service
life.

W-1301 The scrap paper box has come off. Attach the scrap paper box.
Delete all print jobs remaining in the operating sytem’s print
queue.
Install the scrap paper box correctly.

W-1302 Cartridge cover (right) open. Close the cartridge cover (right).
Delete all print jobs remaining in the operating sytem’s print
queue.
When replacing a cartridge, check the location and the
cartridge type.
Close the cartridge cover.

W-1303 Cartridge cover (left) open. Close the cartridge cover (left).
Delete all print jobs remaining in the operating sytem’s print
queue.
When replacing a cartridge, check the location and the
cartridge type.
Close the cartridge cover.

W-1304 Top cover open. Close the top cover.

Delete all print jobs remaining in the operating sytem’s print
queue.
Close the top cover.

74
 Troubleshooting

Code Message What to do

W-1305 Rear cover open. Close the rear cover.

Delete all print jobs remaining in the operating sytem’s print
queue.
Close the rear cover.

I-1311 Check the scrap paper box. Check the scrap paper box, and empty
it if it is full.
Empty the box if it is full.
See “Emptying the Scrap Paper Box”
on page 56.

W-1101 A paper jam has occurred. Remove the paper from the roll paper
feeder, and then reload the paper.
Delete all print jobs remaining in the operating sytem’s print
queue. See “Paper Jams” on page 79.
Remove any paper remaining from the roll paper feeder, and
then reload the paper.

W-1102 A paper jam has occurred. Remove the paper from the internal
paper feeder, and then reload the
Delete all print jobs remaining in the operating sytem’s print
paper.
queue.
Open the rear cover and the top cover, remove any paper See “Paper Jams” on page 79.
remaining, and then reload the paper.

W-1103 An error has occurred in the paper feeding unit. Check that there is no paper inside the
printer, and then reload the paper.
Delete all print jobs remaining in the operating sytem’s print
queue. See “Replacing Paper” on page 23.
Reload the paper in the same way as when replacing paper.

W-1104 Paper is not loaded correctly. Check that there is no paper inside the
printer, and then reload the paper.
Delete all print jobs remaining in the operating sytem’s print
queue. When loading the paper, match the
Check the positions of the edge guides, and then reload the inner edge guide and the front edge
paper. guide to the width of the paper. If a
message is displayed, check the
details.
See “Replacing Paper” on page 23.

W-1105 Paper is out. After deleting all of the print jobs,

check that there is no paper inside the
Delete all print jobs remaining in the operating system's print
printer, and then reload the paper. If a
queue.
message is displayed, check the
Load paper.
details.
W-1106 Paper is out or not loaded correctly. See “Replacing Paper” on page 23.
Delete all print jobs remaining in the operating system's print
queue.
Load paper.

W-1107 The loaded paper does not match the print settings. After deleting all of the print jobs, load
the appropriate paper.
Delete all print jobs remaining in the operating system's print
queue. When replacing the paper, set the
After deleting the print jobs, change the print settings or the Paper Type and the Paper Level in the
loaded paper, and then print. Maintenance Tool.
If you click [OK] without deleting the print jobs, the jobs are
See “Replacing Paper” on page 23.
printed using the current settings.

W-1108 The width of the loaded paper is not supported. Load the appropriate paper.
Delete all print jobs remaining in the operating system's print See “Replacing Paper” on page 23.
queue.
Load supported paper.

75
 Troubleshooting

Code Message What to do

W-1109 Cannot recognize the paper type. Update the paper information. See
the "Maintenance Tool Operation
Delete all print jobs remaining in the operating system's print
Guide" for more details on updating
queue.
the information.
Update the paper information.

W-2101 to Parts have reached the end of their service life. Contact Epson support.
W-2104
xxxxxx
Delete all print jobs remaining in the operating system's print
queue.
Do you want to continue using the printer or replace parts?
If you continue to use the printer, ink could leak or a
malfunction could occur.
Do you want to continue?

W-2401 Maintenance cartridge not installed Replace the maintenance tank.

Delete all print jobs remaining in the operating system's print See “Replacing the Maintenance
queue. Tank” on page 51.
Install the maintenance cartridge.

W-2402 Maintenance cartridge usage exceeded the application limit. Replace the maintenance tank.
Delete all print jobs remaining in the operating system's print See “Replacing the Maintenance
queue. Tank” on page 51.
Replace the maintenance cartridge(xxxx).

W-2201 Ink cartridge error Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Delete all print jobs remaining in the operating system's print
queue.
Please install correct cartridge.

W-2202 Replace Cartridge Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Delete all print jobs remaining in the operating system's print
queue.
Epson recommends the genuine Epson cartridges listed above.

W-2203 Ink cartridge error Make sure that the ink cartridge is
installed correctly. If it is installed
(xxxx)
correctly, you need to replace the ink
Delete all print jobs remaining in the operating system's print cartridge.
queue.
See “Replacing Ink Cartridges” on
Remove and reinstall them correctly or replace them.
page 43.
Epson recommends the genuine Epson cartridges listed above.

W-2204 Ink cartridge error Replace the ink cartridges indicated.

(xxxx) See “Replacing Ink Cartridges” on
page 43.
Delete all print jobs remaining in the operating system's print
queue.
Please install correct cartridge.

W-2205 Insufficient ink left to perform head cleaning or initial charge. Replace the ink cartridges indicated.
Replace the ink cartridge indicated by the ink light that is See “Replacing Ink Cartridges” on
turned on. page 43.
Delete all print jobs remaining in the operating system's print
queue.
The cartridge being used can be installed again for printing.

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 Troubleshooting

Code Message What to do

W-2403 Maintenance cartridge cannot be recognized Make sure that the maintenance tank
is installed correctly. If it is installed
Delete all print jobs remaining in the operating system's print
correctly, you need to replace the
queue.
maintenance tank.
Install the maintenance cartridge correctly.
See “Replacing the Maintenance
Tank” on page 51.

W-2404 Insufficient free space in the maintenance cartridge. Replace the maintenance tank.
Delete all print jobs remaining in the operating system's print See “Replacing the Maintenance
queue. Tank” on page 51.
Replace the maintenance cartridge, and then perform head
cleaning or initial charge.

E-5101 The printer is disconnected. Check that the cables are connected
correctly, and then restart the printer.
Delete all print jobs remaining in the operating system's print
queue. If the error persists, contact Epson
Check that the cable is connected, and then turn the printer support.
back on.
Contact service support if the error continues to occur.

W-5102 Communication error Check that the correct printer is

The incorrect product may be selected selected in the printer driver. When
you have selected the printer, check
Delete all print jobs remaining in the operating system's print
that the cables are connected
queue. Do one of the following.
correctly, and then restart the printer.
- The product is connected to "%queuename%". Print using this
product. If the error persists, contact Epson
- Connect the product to the computer and turn the power on. support
If you turn the power off during printing, cancel the print job.

W-5103 The different product is selected Check that the correct printer is
selected in the printer driver.
Delete all print jobs remaining in the operating system's print
queue. A product selected in the driver is different from a If the error persists, contact Epson
product to print. support.
Check the driver settings and the product.

W-5104 Not ready Check that the printer is on and the

cables are connected correctly.
You cannot print offline.
Connect the product to computer and turn the power on. If Online is displayed in the printer
Click [Online] to print when displayed, or click [Print Queue] window, click it to put the printer
and change to Online settings. online. If it is not displayed, click Print
Queue, and then put the printer
online manually.

W-5105 Paused If Resume is displayed in the printer

window, click it to resume printing. If
You cannot print when it is in pause.
it is not displayed, click Print Queue,
Click [Resume] to print when displayed, or click [Print Queue]
and then resume printing manually.
and deselect "Pause Printing" in the "Printer" menu.

E-2101 to E-2104 Parts have reached the end of their service life. Contact Epson support.
xxxxxx
Contact a technical representative.
Delete all print jobs remaining in the operating system's print
queue.

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 Troubleshooting

Code Message What to do

E-9901(xxxx), A printer system error occurred. Restart the printer.

E-9902(xxxx)
Delete all print jobs remaining in the operating system's print If the error persists, contact Epson
queue. support.
Turn the printer off. Check if there is any paper remaining
inside the printer, and then turn the printer back on.
Contact service support if the error continues to occur.

I-5201 Amount of data in print jobs sent to printer nearly at maximum The print job is too large.
limit.
Split up the data and try printing
Stop sending the current print job and send the remaining again.
pages as another print job.

W-2206 You have not installed genuine Epson ink cartridges. This printer is developed for use with
genuine ink cartridges. If you use
xxxx
non-genuine cartridges, the print
Information about ink levels may not be displayed, and use of result may be faint, or the ink
non-genuine ink is recorded for possible use in service support. remaining may not be detected
For optimum quality and reliability Epson recommends using normally. We recommend using
genuine Epson ink. genuine Epson products.

W-2207 A non-genuine or refilled cartridge has been detected. Ink

levels may not be shown because of unknown ink volume.

W-2208 A non-genuine or refilled cartridge has been detected. Ink

levels may not be shown because of unknown ink volume.

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 Troubleshooting

Paper Jams
This section explains how to clear paper jammed in the printer.

When a paper jam occurs, the light on the front of the printer turns on, and the light flashes.

See “Lights” on page 11.

The procedure differs for the roll paper feeder and the internal paper feeder. Check the error message to determine
which procedure to use.

■ W-1101 When the message "A paper jam has occurred. Delete all jobs remaining in the operating systems print
queue. Remove paper that remains in the paper feeder, and then load the paper again." is displayed, the jam has
is in the roll paper feeder.

See “Paper is Jammed in the Roll Paper Feeder” on page 80.

■ W-1102 When the message "A paper jam has occurred. Delete all jobs remaining in the operating systems print
queue. Open the rear cover and the top cover and remove any paper that remains, and then load the paper
again." is displayed, the jam is in the internal paper feeder.

See “Paper is Jammed Inside the Printer” on page 86.

Important:
c ■ Do not leave the printer with a paper jam.

■ When a printer system error occurs, if the error persists after restarting the printer, check if a paper jam has
occurred.
■ Do not remove the paper forcibly when clearing paper jams. Otherwise, the printer could be damaged.

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 Troubleshooting

Paper is Jammed in the Roll Paper Feeder

Error message W-1101 - When the message "Remove paper that remains in the paper feeder, and then load the
paper again." is displayed, follow the steps below.

A For Mac, delete all jobs from the print queue.

B Remove the scrap paper box.

C Grip the handle to release the roll paper feeder, and then pull it out.

Important:
c If you cannot remove the roll paper feeder for some reason, to not try to pull it out by force. Paper may be
jammed inside. When you can access the top and rear of the printer, remove the paper by following the
procedure in the next section "Paper is Jammed in the Internal Paper Feeder".
See “Paper is Jammed Inside the Printer” on page 86.
Contact your local dealer if you cannot access the top or rear of the printer.

80
 Troubleshooting

D Turn the knob on the left of the roll paper feeder counter clockwise until the leading edges releases from the
paper feed slot.

E If the leading edge of the paper is ragged, cut it in a straight line with a pair of scissors and so on.

Cut the paper as straight as possible.

81
 Troubleshooting

F Remove the roll paper spindle.

G Lift the rear plate.

H Check that there is no paper or foreign material inside the printer.

82
 Troubleshooting

If there is a jam, remove the paper slowly.

I Lift the front plate.

J Check that there is no paper, foreign material, or scrap paper at the back of the printer.

If there is a jam, remove the paper slowly.

83
 Troubleshooting

K Lower the front place and press down until you hear it click into place. Repeat this for the rear plate.

L Reload the paper.

Make sure the leading edge is cut straight across to avoid paper feeding problems.

See “Replacing Paper” on page 23.

M If an error message is still displayed on a Windows computer's screen, click OK to close the screen.

84
 Troubleshooting

N Check that the light turns off, and the light is lit and isn’t flashing.

85
 Troubleshooting

Paper is Jammed Inside the Printer

Error message W-1102 - When the message "Open the rear cover and the top cover, remove any paper remaining,
and then reload the paper." is displayed, follow the steps below.

If you have cleared a paper jam from the roll paper feeder but the error is still not cleared, or you cannot pull out the
roll paper feeder, there may be a jam inside the printer.

Important:
c Contact your local dealer if you cannot access the top or rear of the printer.

A For Mac, delete all jobs from the print queue.

B Remove the scrap paper box.

C Squeeze the lock lever on the back to release the lock, and then open the rear cover.

D Open the top cover.

86
 Troubleshooting

Check the point where the jam occurred.

E If paper is caught in the the front of the printer, cut the paper in front of the jam with a pair of scissors.

87
 Troubleshooting

F Slowly pull the remaining paper towards the back of the printer.

If you successfully pull out the paper, go to step 8.

If the paper is caught under the print head and cannot be easily removed, go to step 7.

G Move the print head manually, and remove the paper from the back of the printer.

Make sure to move the print head away from the paper (for example, if the paper is on the right, move the
print head to the left).

88
 Troubleshooting

Important:
c ■ If you cannot move the print head unit, do not try to force it to move, contact Epson support. Otherwise,
the print head unit could be damaged.
■ When removing the paper, do not touch the ink absorbing areas.

H Cut the paper you have pulled out with scissors.

Important:
c After cutting the paper, do not pull the paper inside the printer to the upper section.

89
 Troubleshooting

I Close the top cover.

J Close the rear cover.

K Remove the roll paper spindle from the printer and reload it.

See “Replacing Paper” on page 23.

90
 Troubleshooting

L If an error message is still displayed on a Windows computer's screen, click OK to close the screen.

M Check that the light is turned off, and the light is lit and isn’t flashing.

This completes this section.

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 Troubleshooting

Problems with Print Results

Cause What to do

Stripes appear at regular intervals in the If the print head is clogged, stripes appear at regular intervals, and print quality
print outs. declines. Check the nozzle status in the Maintenance Tool, and then try cleaning.
See the "Maintenance Tool Operation Guide" for more details on the
Maintenance Tool.
"Maintenance Tool Operation Guide" - "Head Maintenance"
"Maintenance Tool Operation Guide" - "Performing Head Maintenance"

Print quality is poor, uneven, too light, or Are the print head nozzles clogged?
too dark. If the nozzles in the print head are clogged, specific nozzles do not fire ink and
the print quality declines. Check the nozzle status in the Maintenance Tool, and
then try cleaning.
See the "Maintenance Tool Operation Guide" for more details on the
Maintenance Tool.
"Maintenance Tool Operation Guide" - "Head Maintenance"
"Maintenance Tool Operation Guide" - "Performing Head Maintenance"
Are you using a genuine Epson ink cartridge?
This printer is designed for use with Epson genuine cartridges and ink only, not
third-party cartridges or ink. For more information, see
epson.com/WideFormatInk.
Are you using an old ink cartridge?
The print quality declines when an old ink cartridge is used. Replace the old ink
cartridge with a new one. We recommend using all the ink in the ink cartridge
before the expiry date printed on the package (within six months of installation).
See “Replacing the Ink” on page 47.
Do the settings in the Maintenance Tool and the settings in the printer
driver match the paper loaded in the printer?
If the loaded paper type and the set Paper Type differ, print quality may decline.
Check the settings.
See “Changing Paper Settings” on page 35.
Have you compared the print result with the image on the display monitor?
Since monitors and printers produce colors differently, printed colors will not
always match on-screen colors perfectly.

92
 Troubleshooting

Cause What to do

The printed surface is scuffed or soiled. Is the paper too thick or too thin?
Check that the paper can be used with this printer.
See “Printer Specifications” on page 95.

The paper is creased. Are you using the printer at normal room temperature?
The printer should be used at normal room temperature (temperature: 59 to 77
°F [15 to 25 °C], humidity: 40 to 60 %). For information about paper such as thin
paper from other manufacturers that requires special handling, see the
documentation supplied with the paper

Problems when Cutting Paper

Cause What to do

The cut is crooked, the cut edge is frayed Contact Epson support.
or turned up, or the coating is cracked.

Problems when Loading Paper

Cause What to do

The paper light won’t light up and the Did you rotate the paper feed knob clockwise?
paper won’t load in the paper feed slot.
Turn the knob counter clockwise and then try to load the paper again.

93
 Appendix

Appendix

Consumables and Optional Items

The following consumable products and optional items are available for use with your printer.

Product name Product number Explanation

Ink cartridges Black T782100 This printer is developed for use with genuine ink
cartridges. If you use non-genuine cartridges, the print
Cyan T782200 result may be faint, or the ink remaining may not be
detected normally.
Magenta T782300
See “Replacing Ink Cartridges” on page 43.
Yellow T782400

Light Cyan T782500

Light Magenta T782600

Maintenance tank T58200 Absorbs ink consumed during head cleaning.

See “Replacing the Maintenance Tank” on page 51.

Spindle unit C12C811421 The same as the spindle unit supplied with the printer.
Remove the tape before use.

Print tray C12C891171 A tray for holding print outs that are less than 4 inches
(102 mm) long.

Large print tray C12C891181 A tray for holding print outs that are 4 to 12 inches
(102.1 to 305 mm) long.

Notes on Moving the Printer

Perform the following operations when moving the printer.

C Caution:
■
When lifting this printer, make sure you use the correct posture.
■ When lifting the printer, hold it in the areas indicated in the manual.
The printer may fall if you lift it by holding other areas, and your fingers could be caught which may cause an
injury.

94
 Appendix

Place your hands at the points indicated in the photo, and then lift.

Important:
c ■ Only hold the required area. Otherwise, it may breakdown.

■ Move the printer with ink cartridges installed. Do not remove the ink cartridges; otherwise, the nozzles may be
clogged and make it impossible to print, or ink may leak.
■ When moving the printer, do not tilt it. Ink could leak out.

Printer Specifications

Basic specifications

Printing method On-demand ink jet

Nozzle configuration 180 nozzles for each color

Print direction Bidirectional printing

Highest resolution 1440 x 720 dpi

Paper feed method Friction feed

Interface Universal Serial Bus Specifications Revision 2.0

Electrical Specifications

Rated voltage AC 100 to 120 V AC 220 to 240 V

Rated frequency range 50/60 Hz 50/60 Hz

Rated current 3.0 A 1.5 A

95
 Appendix

Electrical Specifications

Power consumption Operating: Approximately 120 W Operating: Approximately 120 W

Sleep mode: Approximately 6 W Sleep mode: Approximately 6 W
Power off: Less than 0.5 W Power off: Less than 0.5 W

Paper Feeder Specifications

Paper core size Roll paper feeder (3 inch core diameter): Outer diameter less than 6.7 inches (170 mm)

Paper length 3.5 to 39.4 inches (89 to 1,000 mm)

Paper width 4 inches (102 mm), 5 inches (127 mm) , 6 inches (152 mm), 8 inches (203 mm), A4 (210 mm)

Ink Specifications

Type Ink cartridges

Ink type Six color water-based dye

Use by date Three years after manufacture

Storage temperature In the packaging: -4 to 104 °F (-20 to 40 °C), within one month at 104 °F (40 °C)
Installed in printer: -4 to 104 °F (-20 to 40 °C), within one month at 104 °F (40 °C)
Transporting: -4 to 140 °F (-20 to 60 °C), within one month at 104 °F (40 °C); 72 hours at
140 °F (60 °C)

Capacity 200 ml

Cartridge dimensions 1.0 inch (25 mm) W x 7.9 inches (200 mm) D x 3.9 inches (100 mm) H

Important:
c ■ The ink freezes if left at below 5 °F (-15 °C) for a long time. If it does freeze, leave it at room temperature (77
°F [25 °C]) for at least four hours until it has defrosted (without condensation).
■ Do not disassemble the ink cartridges or refill the ink.

Maintenance Tank Specifications

Type Maintenance tank for waste ink.

Number installed 1

Environmental conditions In the packaging: 4 to 104 °F (-20 to 40 °C), 20 to 85% humidity

Installed in printer: Conforms to the general specifications below
Transporting: -4 to 140 °F (-20 to 60 °C) 20 to 85% humidity; within 120 hours at 140 °F (60 °C),
one month at 104 °F (40 °C)

Tank dimensions 3.1 inches (78.8 mm) W x 10.0 inches (254.5 mm) D x 1.5 inches (38.5 mm) H

General Specifications

Temperature Operating: 50 to 95 °F (10 to 35 °C)

Storage (before unpacking): -4 to 140 °F (-20 to 60 °C); within 120 hours at 140 °F (60 °C), one
month at 104 °F (40 °C)
Storage (after unpacking): -4 to 104°F (-20 to 40 °C); within one month at 104 °F (40 °C)

Humidity Operating: 20 to 80% (without condensation)

Storage (before unpacking): 5 to 85% (without condensation)
Storage (after unpacking): 5 to 85% (without condensation)

96
 Appendix

General Specifications

Weight Approx. 50. 7 lbs (23 kg) (printer only)

Dimensions 18.1 inches (460 mm) W x 16.9 inches (430 mm) D x 13.9 (354 mm) H

Standards and Approvals

Safety UL 60950-1

CAN/CSA No. 60950-1

Low Voltage Directive 2006/95/EC EN 60950-1

EMC FCC part 15 subpart B class A

CAN/CSA-CEI/IEC CISPR 22 Class A

AS/NZS CISPR 22 Class A

EMC Directive 2004/108/EC EN 55022 Class A

EN 55024

EN 61000-3-2

EN 61000-3-3

C Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.

FCC Compliance Statement

For United States Users
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and

(2)this device must accept any interference received, including interference that may cause undesired operation.

WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification
of this device and may cause interference levels which exceed the limits established by the FCC for this equipment.
It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or
modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

97
 Appendix

For Canadian Users

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numéique de la classe A est conforme à la norme NMB-003 du Canada.

98
 Where To Get Help

Where To Get Help

Internet Support
Visit Epson’s support website at www.epson.com/support/D700 or www.epson.ca/support/D700 and select your
product for solutions to common problems. You can download drivers and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Epson provides technical support and information on installation, configuration, and operation of professional
printing products through the Epson PreferredSM Limited Warranty Plan. Dial (888) 377-6611, 6 AM to 6 PM,
Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice.

Before you call Epson for support, please have the following information ready:

 Product name

 Product serial number

 Proof of purchase (such as a store receipt) and date of purchase

 Computer configuration

 Description of the problem

Note:
If you experience difficulty with the toll-free line, call (562) 276-1305.

Purchase Supplies and Accessories

You can purchase genuine Epson ink cartridges, maintenance cartridges, paper, and accessories from an Epson
authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at
http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).

99