E-HOME SERVICES APP: A STEP TOWARDS SMART

CITY

Project ID- PID-F18E-BSIT-11

Project Advisor: Mr. Usman Rafi

Submitted By

Zia Ur Rehman Bsf1801416

Hammad Bashir Bsf1801929
M Adnan Ashfaq Bsf1801448
Naseer Asghar Bsf1802080

University of Education
E-Home Services App: A Step Towards Smart City

E-HOME SERVICES APP: A STEP TOWARDS SMART CITY

BS in Information Technology 2018-22

A project submitted in partial fulfillment of the

requirements for the award of the degree of BS
in Information Technology

FAISALABAD CAMPUS
UNIVERSITY OF EDUCATION LAHORE,

July 2022

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E-Home Services App: A Step Towards Smart City

“I hereby declare that I have read this project documentation and in my

opinion this project is sufficient regarding scope and quality for the award
of the degree of BS in Information Technology.”

Project Primary Supervisor Project Examiner

Name: Mr. Usman Rafi Name: Dr. Ghulam Jillani Ansari
Designation: Lecturer Designation: Assistant Professor
University of Education University of Education

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E-Home Services App: A Step Towards Smart City

DECLARATION
I declare that this project title entitled “E-Home Services App: A Step Toward
Smarty City” is the result of my research and development except as citing in the references.
This project has not been accepted for any degree and is not concurrently submitted in
candidate for any other degree. At any time if my statement is found to be incorrect even
afterwards of BS in Information Technology, the university has the right to withdraw my BS
Information Technology degree.

Signature: Signature:

Name: Name: _

Date: Date:

Signature: Signature:

Name: Name:

Date: Date:

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E-Home Services App: A Step Towards Smart City

PLAGIARISM UNDERTAKEN
I solemnly declare that project work presented in this documentation entitles “E-Home
Services App: A Step Towards Smarty City” is solely my work with no significant
contribution from any other person. Small contribution/help wherever taken has been
acknowledged and that complete project has been written by me.

I understand that zero tolerance policy of the HEC and University of Education, Lahore
towards plagiarism. Therefore, I as an author of the above titled project declare that no
portion of my project documentation and any material used as a reference is properly
referred/ cited.

I undertake that if I found guilty of any formal plagiarism in the above titled project
even after award of BS degree, the University reserve the rights to withdraw/revoke my
BS degree and that HEC and the University has the right to publish my name on the
HEC/University Website on which names of students are place who submitted
plagiarized projects.

Signature: Signature:

Name: Name:

Date: Date:

Signature: Signature:

Name: Name:

Date: Date:

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E-Home Services App: A Step Towards Smart City

CERTIFICATE OF APPROVAL
This is to certify that the project work presented in this documentation entitled, “E-
Home Services App: A Step Towards Smarty City” was conducted by “Zia Ur
Rehman”, “Hammad Bashir”, “Muhammad Adnan Ashfaq”, “Naseer Asghar”,
under the supervision of “Mr. Usman Rafi”. No part of this project has been
submitted anywhere else for any degree. This project is submitted to the “Faisalabad
Campus, University of Education” is partial fulfillment of the requirements of the
degree of BS in Information Technology.

Signature: Signature:

Name: Name: _

Date: Date:

Signature: Signature:

Name: Name:

Date: Date:

Project Primary Supervisor Project Examiner

Name: Mr. Usman Rafi Name: Dr. Ghulam Jillani Ansari
Designation: Lecturer Designation: Assistant Professor
University of Education University of Education

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E-Home Services App: A Step Towards Smart City

OFFICE OF CONTROLLER OF EXAMINATION

NOTICATION
No: Date:

It is notified for the nomination of all the concerned that Z

Zia Ur Rehman , Hammad Bashir , M Adnan Ashfaq , Naseer Asghar student of BS

Information Technology of University of Education has completed all the
requirements for the award of BS Degree in the discipline of Information Technology
as per detail given hereunder:

BS in Information Technology Credit Hours: Cumulative

Grade Point
Registration No Complete Name Course Project Total Average
work (CGPA)

18-UE-02618 Zia Ur Rehman

18-UE-02656 Hammad
Bashir

18-UE-03310 M Adnan Ashfaq

18-UE-03519 Naseer
Asghar

Project Title: “E-Home Services App: A Step Towards Smarty City”

Name of Supervisor: Usman Rafi

Signed by
Controller of Examination

CC:
1.
2.

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ACKNOWLEDGEMENT

We truly acknowledge the cooperation and help made by Mr. Usman Rafi, Lecturer
of University of Education, Faisalabad Campus. He has been a constant source of
guidance throughout this project. We would also like to thank Mr. Fahad Anwaar,
Lecturer of University of Education, Faisalabad Campus for his help and guidance
throughout this project. We are pleased to thank our friends and families whose silent
support led us to complete our project.

1- Zia Ur Rehman
2- Hammad Bashir
3- Muhammad Adnan Ashfaq
4- Naseer Asghar

Date:
July 22, 2022

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 E-Home Services App: A Step Towards Smart City

Abstract
The main purpose of this project was to build an android mobile app that deliver the Home
services at your door step just by one click. We still need to schedule appointments with
people to fix issues everyday, such as pest management, mechanical, electrical, as well as
plumbing. We paid attention to this part of life and designed a system that delivers a variety
of services at your door step with a single click. Our system offers a wide range of services,
including plumbers, repair workers, electricians, and carpenters. For the convenience of users
our system has a user-friendly interface that makes it simple to access and use our services.
People can select the services they need by submitting the necessary details. The system is
flexible since services may be scheduled from anywhere to wherever you choose. Our app
can attract a specific class of users which in fact are huge in numbers people are able to use
this application and eventually get their job done. Through our app a numbers of workers can
get work remotely which increases their reach to consumers. Our application has a lot of
features that are helpful to our users as well as workers. This makes our app reliabale in the
marketplace. The developed system shows the services providers which are nearest to the
customers by fetching the location of both users. The system also displays the rating of
workers on its dashboard. This helps users to find the best and professional service providers.
After getting the required service customer can rate the service provider work as well as send
feedback about their work quality. If the service provider doesn’t reach in time, our app has a
reporting mechanism upon which the job should be shifted to the next best available person
who is willing to do it. After work is completed, the service provider marks the order as
complete. Electronic bill is also generated, and customer receives a notification of this system
is developed using Android Studio, Java and XML. However, this app is not available for
iOS. In future we have plans to launch it for iOS and world-wide web.

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Table of Contents
Chapter 1 ...................................................................................................................... 1
Gathering & Analyzing Information ......................................................................... 1
1.1 Introduction .......................................................................................................... 2
1.2 Problem Statement ............................................................................................... 3
1.3 Goals & Objectives .............................................................................................. 3
1.4 Methodology ........................................................................................................ 3
1.4.1 Available Methodology .................................................................... 4
1.4.2 Chosen Methodology ........................................................................ 4
1.4.3 Reason for Chosen Methodology...................................................... 5
1.5 Definitions, Acronyms and Abbreviation’s ......................................................... 6
Chapter 2 ...................................................................................................................... 7
Software Requirement Specifications ........................................................................ 7
2.1 Stakeholder Characteristics ............................................................................. 8
2.1.1 Customers ................................................................................................ 8
2.1.2 Service Providers ..................................................................................... 8
2.2 Domain Requirements ..................................................................................... 8
2.2.1 Development Requirements ..................................................................... 8
2.2.2 Operational Requirements ....................................................................... 9
2.3 Functional Requirement ................................................................................ 10
2.4 Non-Functional Requirements ...................................................................... 11
Chapter 3 .................................................................................................................... 13
Analysis [Use Case Description and Use Case Model]............................................ 13
3.1 Use Case Model ............................................................................................ 14
3.2 Use Case Description .................................................................................... 16
3.2.1 Sign up Use Case ................................................................................... 16
3.2.2 Login Use Case ..................................................................................... 17
3.2.3 Select Category Use Case ...................................................................... 18
3.2.4 At Current Location Use Case............................................................... 18
3.2.5 Contact Use Case................................................................................... 19
3.2.6 Payment ................................................................................................. 20
3.2.7 Rate/Feedback Use Case ....................................................................... 21
3.2.8 Edit Profile Use Case............................................................................. 22

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3.2.9 Logout Use Case ................................................................................... 22

Chapter 4 .................................................................................................................... 24
Design .......................................................................................................................... 24
4.1 Architecture Diagram .................................................................................... 25
4.2 Entity Relationship Diagram ......................................................................... 26
4.3 Data Flow Diagram ....................................................................................... 27
4.2.1 Level 0 DFD .......................................................................................... 27
4.2.1 Level 1 DFD .......................................................................................... 27
4.4 Class Diagram ............................................................................................... 28
4.5 Sequence Diagram......................................................................................... 29
Chapter 5 .................................................................................................................... 31
Graphical User Interface ........................................................................................... 31
5.1 Sign Up Screen .............................................................................................. 32
5.2 Login Screen ................................................................................................. 33
5.3 View Categories ............................................................................................ 34
5.4 Menu Layout ................................................................................................. 35
5.5 At Current Location ...................................................................................... 36
5.6 List of Service Providers ............................................................................... 37
5.7 Service Provider Detail ................................................................................. 38
5.8 Rate Screen ................................................................................................... 39
5.9 Feedback Screen ............................................................................................ 40
Chapter 6 .................................................................................................................... 41
Testing ......................................................................................................................... 41
6.1 Introduction ................................................................................................... 42
6.2 Test Scenario ................................................................................................. 42
6.2.1 Sign Up Test Scenario ........................................................................... 42
6.2.2 Login Test Scenario............................................................................... 43
6.2.3 View Categories Test Scenario ............................................................. 43
6.2.4 At Current Location Test Scenario........................................................ 44
6.2.5 Contact Test Scenario ............................................................................ 45
6.2.6 Payment Test Scenario .......................................................................... 45
6.2.7 Rate/Feedback Test Scenario ................................................................ 46

6.3 Test Plan ........................................................................................................ 47

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6.3.1 Test Objective........................................................................................ 47

6.3.2 Test Scope ............................................................................................. 47
6.3.3 Test Approach ....................................................................................... 47
6.3.4 Testing Methodology............................................................................. 47
6.3.5 Entry and Exit Criteria........................................................................... 47
6.3.6 Stop Testing ........................................................................................... 48
6.3.7 Defect Tracking ..................................................................................... 48
6.3.8 Test Environment .................................................................................. 48
6.3.9 Deliverables ........................................................................................... 48
Chapter 7 .................................................................................................................... 49
Conclusion and Future Work ................................................................................... 49
7.1 Conclusion..................................................................................................... 50
7.2 Future Work .................................................................................................. 50
References ................................................................................................................... 52

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List of Figures
Figure 1.1: Agile Methodology...................................................................................... 5
Figure 3.1: Use Case Diagram ..................................................................................... 15
Figure 4.1: Architecture Diagram ................................................................................ 25
Figure 4.2: Entity Relationship Diagram ..................................................................... 26
Figure 4.3: Level 0 DFD .............................................................................................. 27
Figure 4.4: Level 1DFD ............................................................................................... 27
Figure 4.5: Class Diagram ........................................................................................... 28
Figure 4.6: Sequence Diagram ..................................................................................... 29
Figure 5.1: Sign Up Screen .......................................................................................... 32
Figure 5.2: Login Screen .............................................................................................. 33
Figure 5.3: View Categories ........................................................................................ 34
Figure 5.4: Menu Layout ............................................................................................. 35
Figure 5.5: At Current Location ................................................................................... 36
Figure 5.6: List of Service Providers ........................................................................... 37
Figure 5.7: Service Provider Details ............................................................................ 38
Figure 5.8: Rate Service Provider ................................................................................ 39
Figure 5.9: Feedback Screen ........................................................................................ 40

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List of Tables
Table 2.1: Development Hardware Requirements ......................................................... 8
Table 2.2: Development Software Requirements .......................................................... 9
Table 2.3: Operational Hardware Requirements............................................................ 9
Table 2.4: Operational Software Requirements ............................................................. 9
Table 2.5: Functional Requirements ............................................................................ 10
Table 2.6: Non-Functional Requirements .................................................................... 11
Table 6.1: Sign Up Test Scenario ................................................................................ 34
Table 6.2: Login Test Scenario .................................................................................... 35
Table 6.3: View Categories Test Scenario ................................................................... 35
Table 6.4: Get Current Location Test Scenario ........................................................... 36
Table 6.5: Contact Test Scenario ................................................................................. 36
Table 6.6: Payment Test Scenario ............................................................................... 37
Table 6.7: Rate/Feedback Test Scenario...................................................................... 37
Table 6.8: Roles and Responsibilities .......................................................................... 39

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Chapter 1

Gathering & Analyzing Information

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1.1 Introduction

Nowadays, if a consumer wants to employ services like pest control, home repainting,
plumbing, lighting, electronics, technical, and machinery repair, they may do it
through a personal meeting or mobile phone. Finding any kind of help in an
emergency at any time or location is challenging for the consumer. We build an
Android app for this work to assist customers in finding remedies for any issues
connected to plumbing, electrical, electronic, and mechanical, pest control, interior
repainting, and machine maintenance services.

The difficulty comes when service competent personnel are not available or the reliable
providers are tough to discover, who continuously give perfect service on instance,
when someone needs assistance with modest but significant domestic activities. Our
software for home services offers the fastest and least annoying method to complete
your household chores. We seek to help in offering the finest answers to all customer’s
household problems with greater accuracy, consolation, and specifically, a gentle
touch. Highly qualified internal specialists may be hired with a simple click, and your
service will be completed promptly. Customers' total willingness to pay is strongly and
favorably connected with both their expectations that fee-based services will be
superior and their conviction that it is ethical to "pay for what you get."

In proposed app after searching for a certain service and receiving a list of services,
the consumer can register and afterwards log in within certain location limit along with
the overall rating, number of jobs completed by the service provider and his
daily/hourly wages present on the proposed android app. Following this procedure, the
customer chooses the service and submits a support ticket. Once the job is accepted,
the customer can be able to track live location of the service provider and estimated
time to reach customer’s office/home. If the service provider doesn’t reach in time,
there should be a reporting mechanism and the job should be shifted to the next best
available person who is willing to do it. Before shifting the job, customer should be
notified regarding the wages of the new service provider and after confirmation from
the user, the job is shifted to the next service provider. After work is completed, the
service provider marks the order as complete. Electronic bill is generated, and customer
receives a notification of this. Customers can feedback the service provider.

In this suggested Android application, the supplier must first register and then log in

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before they can examine the services that the user has purchased and recognize them
with a good response. Service Provider can be able to upload his information like
certain location limit along with the overall rating. In the latter case, the service
provider who is willing to do the work accepts the service.

1.2 Problem Statement

Today there is great need of this app because in order to overcome the ineffective
traditional practices, we have developed a functional android rental app. Hiring and
managing staff normally is a time-consuming task. Many human resource management
applications have been developed, but each has its own set of limitations. They all have
advantages and disadvantages, and the staff also differs. The difficulty comes when
service competent personnel are not available or the reliable providers are tough to
discover, who continuously give perfect service on instance, when someone needs
assistance with modest but significant domestic activities. Hiring staff digitally is a
great way to hire hard, time-consuming jobs for those who work on regular wallets. In
the current system, the hiring system favors educated people.
There is no digital system for paid employees every day, and these employees do not
have easy access or information about a digital platform, so we are trying to create an
accessible and secure digital rental platform for all types of employees. When our team
investigates this system, we found to be a completely unorganized sector.

1.3 Goals & Objectives

The main objective of E-home services app to facilitate the customers about the daily
problems like plumbing, electronic, mesons etc. on just single click. Following are
some goals of our system:

1. Provide handles household solutions to your door step with ease.

2. Reduce time and enable customers to easily find the services without wasting
their time.
3. Remove the hassles of price bargaining
4. Enable old age people and female to find services without a need to go out,
5. Give customers a reliable and safe digital payment channel.
1.4 Methodology

The entire development process is supported by the development methodology, which

serves as a framework. The success of the entire development process depends on the

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approach that is chosen, thus one should be extremely attentive when doing so. Here,
several significant development approaches for e-home services apps are discussed in
detail.

1.4.1 Available Methodology

There is some methodology that are used for develop any type of project. Our industry
uses these methodologies to develop industrial and commercial software’s.

• Agile model
• Waterfall model
• Iterative model
• Spiral model
• Incremental model

1.4.2 Chosen Methodology

Agile Methodology is used for developing the E-Home Service application. Agile
refers to something that is fast or adaptive. A software development methodology
based on repetitive development is referred to as an "agile process model." Methods of
agile project planning Activities should be broken up into smaller versions or parts
avoiding mentioning lengthy plans explicitly. At the beginning of the developmental
process, the program's needs and scale are determined. Plans for the quantity, length,
and scope of each iteration are spelled out in detail in advance. The agile progress
model views each iteration, which generally completed within one month, as a brief
time "frame." The project risk is reduced, and the total project delivery time
requirements are lowered thanks to the project's breakdown into smaller components.
E-home services app divides into five iterations. In first iteration, was to gather all
requirements from asset store and some websites. Determine the time and effort
necessary to construct the e-home services app during the resource collection phase by
defining the criteria that were used to describe business prospects. Using those data,
determine the functional and financial viability. Second iteration was to the design
front-end view of E-home services app.

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Figure 1.1: Agile Methodology

On home screen there is a menu and design different buttons like set message button
for UI click button sound with the help of user flow diagrams or high-level UML
diagrams are used to demonstrate how additional innovations will be used in e-home
services app in third iteration we write script to implement E-home services app. After
defines the requirements, the work begins. The E-home services app is in the process
of being improved, thus it has basic, rudimentary capabilities. In forth iteration test E-
home services app by using different techniques. In the phase, the Quality Assurance
examines the E-home services app's performance and looks for the bug. In fifth
iteration we evaluate our project to check all the requirements.

1.4.3 Reason for Chosen Methodology

During the development phase of E-home services, several features are added,
removed, or changed. Since the agile development model process is one of the best
methodologies, it is decided to apply it depending on the needs. A project management
approach specifically chosen for the creation of Android applications is the agile model.
The framework supports iteration, which significantly reduces mistakes and errors that
frequently occur. The phases and elements of the agile paradigm are divided. The
collaborative approach makes it possible to react to quick changes. Throughout the
mobile application development lifecycle, it is adaptable enough to accept changes in
projects. For the creation of applications, the majority of application developers also
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employ the agile model technique. It uses the Agile Model when fresh updates or a
fresh functionality has to be added, programmers simply have to sacrifice few more
days or perhaps even a few hours of effort to roll it back and add it. In contrast to the
waterfall paradigm, the agile style requires relatively little preparing before a project
can begin.

1.5 Definitions, Acronyms and Abbreviation’s

UML Unified Modelling Language

IEEE Institute of Electrical and Electronic Engineers
GUI Graphical User Interface
ERD Entity Relationship Diagram
DFD Data Flow Diagram
FR Functional Requirements
NFR Non-Functional Requirements

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Chapter 2

Software Requirement Specifications

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2.1 Stakeholder Characteristics

An entity with an involvement in a company and the capacity to affect or be

influenced by it is referred to as a stakeholder. A conventional company's vendors,
clients, workers, and shareholders make up its core constituencies.

2.1.1 Customers

Customers are those uses which are take advantage of e-home services application.
Customers can select and order the service which they are required in their daily life.

2.1.2 Service Providers

Service Providers are the uses of our proposed application. These users create their
profile in e-home services application and accept the request from customer and fulfill
the home services requirements of customers. Service Providers can be

• Electrician
• Plumber
• Mason
• Labor
• Carpenter
• Painter

2.2 Domain Requirements

Domain requirements are the standards for a certain kind of software or industrial
sector. There are functional and nonfunctional criteria for domains. The shared
characteristic of domain requirements is that they adhere to generally defined feature
sets or established standards for that particular category of software project. For
instance, the value of being able to access the staff and student lists for each evaluation
is a requirement for space in educational software that maintains records of a school.
Proposed application provides a breakthrough between customer and service providers.

2.2.1 Development Requirements

Software and hardware development needs can be stated. Requirements that must be
met before the development process may begin. These are the prerequisites.

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(a) Hardware Requirements

Requirement Description

Processor Intel ® Core ™ i5CPU M(8GB) @ 2.6 GHz 3.0 GHz

RAM 8 GB minimum

Disk Space 64 GB (Minimum)

Table 2.1: Development Hardware Requirements

(b) Software Requirements

Requirement Description

Operating System Microsoft® Windows® 7/8/10 (64-bit)

Screen Resolution 4096x2304@24HZ

IDE Android Studio

JDK Java 15 or higher

Languages Java, XML

Connectivity Active internet connection

Table 2.2: Development Software Requirements

2.2.2 Operational Requirements

Operational requirements are those in which a system must satisfy in order for users to
use it on their device. These are the criteria necessary for the finished product to
function properly and benefit its users. [7]

(a) Hardware Requirements

Requirement Description

Processor Dual Core, Octa core

Device Android Devices

Storage 16 GB

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RAM 2 GB

Table 2.3: Operational Hardware Requirements

(a) Software Requirements

Requirement Description

Developer Developer option must be on to run the application directly

form android studio

Connectivity Active internet connection

Table 2.4: Operational Software Requirements

2.3 Functional Requirements

A functional requirement specifies those services that applications should offer in

more detail. It denotes a program component or program system. The inputs, actions,
and outputs of the program system are all together referred to as a function. A
calculation, information retrieval, organizational procedure, client engagement, or any
other specific element may be used to ascertain a system's likely purpose. [8]

No. Requirement Description

FR1 Sign Up 1. The user connects to the system.
2. The user submits credentials if user is service
provider, then must select category.
3. The system validates the email, CNIC, category,
contact number.
4. The system determines the user’s role.
FR2 Login 1. The user submits email and password.
2. The system authenticates the email and password.
3. The system decides the user’s role.
FR3 Select Category Customers can view all categories of services that is
provided by our app.
FR4 At Current Application shows the nearest service provider list to
Location customers and customer can select the service provider
by checking their rate, feedback, experience and

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location.

FR5 Contact When customer select the service provider he can directly
contact with him and place an order
FR6 Payment When service provider completes the order of
customers, customer can pay amount of user by select
the option of payment.
FR7 Rate/Feedback Customer can pay amount of user by select the option
of payment then customer must rate and give feedback
about service providers.
FR8 Edit Profile If there is any type of mistake or conflict both users can
edit their profile.
FR9 Logout If users want to logout from application they can logout
from application by just clicking on logout.

Table 2.5: Functional Requirement

2.4 Non-Functional Requirements

The performance component of a software solution is specified via a non-functional

requirement. Experts evaluate the software system in accordance with non-functional
standards including accessibility, readability, privacy, adaptability, and similar
standards that are important to the achievement of the software system. An illustration
of a nonfunctional requirement is "how soon does the homepage load?" Procedures
may not be able to satisfy user needs if they do not really satisfy non-functional
requirements. [9]

No. Requirement Description

NFR1 Reliability Proposed application is very reliable and working well
for a life longer time without any kind of failure.

NFR2 Usability The simple and easy graphical user interface of proposed
application makes that everyone can easily interact with
it without face any ambiguity,

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NFR3 Performance This is being able to handle multiple users at a particular

time without any system failure.

NFR4 Manageability This can be managed easily as the developer can interact
at front end to make necessary changes in working
system.
NFR5 Security Only the Developer of this application reserves the right
to manipulate with the components and update data and
all other users can interact with that.
NFR6 Recoverability It is defined that proposed application get the system back
to its original state after a failure.

NFR7 Platform The system won't be reliant on just one device or paid
Independence software.

Table 2.6: Non-Functional Requirements

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Chapter 3

Analysis [Use Case Description and Use Case Model]

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3.1 Use Case Model

Use-case illustrations represent and specify the circumstances and demands of an entire
solution or individual system modules. A singular use-case diagram may be employed
to create a complicated operation, or different use-case diagrams can be employed to
show the parts of the system. Early on in a project, use-case illustrations are
frequently developed and used as references during the design process.

• Primary actor: These are the actors that use the system to accomplish some
objectives.

• Secondary actor: These are the individuals who support the system in
achieving the objective of the main actor.

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Figure 3.1: Use Case Diagram for E-Home Services

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3.2 Use Case Description

The following use cases describes the functionalities of e-home services application
and depicts how user can interconnect with system.

3.2.1 Sign up Use Case

Use Case Number: 1

Use Case Name: Sign Up

Functional Requirement Number: FR1

Primary Actors: Customer, Service Provider
Secondary Actors: Nil
Description: Both users must register themselves before using e-home services app.

Preconditions: Users should have authentic account.

Main Success Scenario:

5. The user interconnects into the system.

6. The user submits credentials if user is service provider then must select
category.
7. The system validates the email, CNIC, category, contact number.
8. The system determines the user’s role.

Alternative Scenario:

1. Invalid Credentials
2. Already Registered

Post Conditions: User must login to application after successful registration.

Extensions:

1. The program decides that the submitted password and the email are
incompatible.
a. The system asks the user to input their email again.
i. The program recognizes the re-submitted email as being inaccurate.
2. The program recognizes the person as already being registered.
a. A system error notice appears.

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3. The system discovers the user has no allocated roles in the system.
a. The system forbids the user from accessing the system.
3.2.2 Login Use Case
Use Case Number: 2

Use Case Name: Login

Functional Requirement Number: FR2

Primary Actors: Customer, Service Provider
Secondary Actors: Nil
Description: Both users must login before using e-home services app.

Preconditions: Users should have authentic account.

Main Success Scenario:

4. The user interconnects to the system.

5. The user submits email and password.
6. The system authenticates the email and password.
7. The system consolidates the role of the user.

Alternative Scenario:

1. Invalid Credentials
2. Already logged into the application.

Post Conditions:

1. Customer able to view and select the categories of service providers

2. Service provider view their profile after successful login

Extensions:

1. The program decides that the submitted password and the email are
incompatible.

a. The system asks the user to input their email again.

i. The program recognizes the re-submitted email as being

inaccurate.
2. The program recognizes the person as already being registered.
a. A system error notice appears.

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3. The system discovers the user has no allocated roles in the system.
a. The system forbids the user from accessing the system.
3.2.3 Select Category Use Case
Use Case Number: 3

Use Case Name: Select Category

Functional Requirement Number: FR3
Primary Actors: Customer
Secondary Actors: Nil

Description: Customer view the all category of service providers and select the
service that he is needed.

Preconditions: Users must register themselves before using this application.

Main Success Scenario:

1. The user connects to the app.

2. The application determines the user’s role.
3. Customers can view the all categories of services that is provided by our app.
4. Customer can select the desired service providers.

Alternative Scenario:

1. Cannot connect with application

2. Internet connection is disabled.

Post Conditions: Customer able select the service provider according to their
location.

Extensions:

1. Proposed application disconnected with internet

a. Application pause working

3.2.4 Get Current Location Use Case

Use Case Number: 4

Use Case Name: Get Current Location

Functional Requirement Number: FR4
Primary Actors: Customer
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Secondary Actors: Nil

Description: Application shows the nearest service provider list to customers and
customer can select the service provider by checking their rate, feedback, experience
and location.

Preconditions: User must select the type of service that he is needed.

Main Success Scenario:

1. The user connects to the app.

2. The application determines the user’s role.
3. Application fetches the location of both users.

Alternative Scenario:

1. Cannot connect with location

Post Conditions: Customer can directly contact with select service providers.

Extensions:

1. Proposed application disconnected with internet

a. Application pause working
2. Mobile location is disabled
a. Cannot fetch the location of both users.

3.2.5 Contact Use Case

Use Case Number: 5

Use Case Name: Contact

Functional Requirement Number: FR5

Primary Actors: Customer, Service Providers
Secondary Actors: Nil
Description: When customer select the service provider he can directly contact with
him and place an order.

Preconditions: Customer must be able to select the desired service provider.

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Main Success Scenario:

1. The user connects to the app.

2. The application determines the user’s role.
3. Application fetches the location of both users.
4. Paste service provider contact number on phone (dialed numbers)

Alternative Scenario:

1. Service provider number is not reachable.

2. Customer can use alternative contact number of service provider.

Post Conditions: When service provider complete the order customer can send
amount of working to service provider.

Extensions:

1. Application cannot open the call app

a. Number is not dialed
2. Re-enter the number of service provider
a. Number not reachable
i. Use alternative contact number.

3.2.6 Payment
Use Case Number: 6

Use Case Name: Payment

Functional Requirement Number: FR6

Primary Actors: Customer

Secondary Actors: Nil

Description: When service provider completes the order of customers, customer

can pay amount of user by select the option of payment.

Preconditions: Customer can contact with service provider for desired service.

Main Success Scenario:

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1. The user connects to the payment app.

2. The application determines user must select an option of jazzcash or easypaisa.
3. Proposed app opens the selecting the app for payment.

Alternative Scenario:

1. Service provider cannot complete the work of customer

2. Payment app is not installed on customer’s phone.

Post Conditions: When user send amount to customer. He can rate, send feedback
about the service provider work quality.

Extensions:

1. Application cannot open the payment app

3. Payment app not installed on customer phone
a. Set Error
3.2.7 Rate/Feedback Use Case
Use Case Number: 7

Use Case Name: Rate/Feedback

Functional Requirement Number: FR7
Primary Actors: Customer
Secondary Actors: Nil

Description: Customer can pay amount of user by select the option of payment then
customer must rate and give feedback about service providers.

Preconditions: Customer can contact with service provider for desired service.

Main Success Scenario:

1. Service provider complete the work

2. The user connects to the payment app.

3. Rate and add comments.

Alternative Scenario:

1. Service provider cannot complete the work of customer

2. Customer cannot rate the service provider.

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Post Conditions: both user also edit their profile if they have any type of mistake

Extensions:

1. Application disconnect with internet

a. Stops working
2. Saved this info into database
a. Show this info with services providers list.

3.2.8 Edit Profile Use Case

Use Case Number: 8

Use Case Name: Edit Profile

Functional Requirement Number: FR8

Primary Actors: Customer, Service Provider
Secondary Actors: Nil
Description: If there is any type of mistake or conflict both users can edit their
profile.

Preconditions: Both users can have registered in proposed application.

Main Success Scenario:

1. The user connects to the app.

2. The application determines the user’s role

Alternative Scenario: Must enter information with carefully.

Post Conditions: both user also can logout from application if they want.

Extensions:

3. Application disconnect with internet

b. Stops working
4. Saved this info into database
a. Update profile

3.2.9 Logout Use Case

Use Case Number: 9

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Use Case Name: Logout

Functional Requirement Number: FR9

Primary Actors: Customer, Service Provider
Secondary Actors: Nil
Description: If users want to logout from application they can logout from
application by just clicking on logout.

Preconditions: Both users can have registered in proposed application.

Main Success Scenario:

1. The user connects to the app.

2. The application determines the user’s role

Alternative Scenario: Users cannot logout from application.

Post Conditions: login screen appears after logout from application.

Extensions:

1. Application disconnect with internet

a. Stops working
2. Login screen appears
a. Login to app by enter email and password
i. Invalid email and password
b. Re-enter information.

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Chapter 4
Design

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4.1 Architecture Diagram

The architectural diagram is a strategy for expressing a set of concepts, ideas, and
structures, but also, their theories, aspects, and features. Large mechanisms are broken
up into stages using architectural diagrams. Instead of attempting to grasp everything
all at once, you may zoom in and concentrate on particular systems. Diagrams have the
benefits of being easy to display a variety of files in a data image.

Figure 4.1: E-Home Services Architecture

The above diagram shows the architectural diagram of proposed application. It

describes that application has two types of user’s customer and service providers. The
layer describes the presentation layer which contains the graphical user interface or
components of application. The middle layer depicts that there are some processes
behind the presentation layer. It contains authentication, store and fetch data as well as

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location. The 3rd or last layer is data layer it depicts that there is database behind the
processes of the proposed application. Google map is web service which is used for get
the location of service providers and customers.

4.2 Entity Relationship Diagram

A chart to information development is the Entity Relationship Model (ER Modeling).

It's a high bandwidth model for a technology platform that describes data items and
their interactions. Real-world things are portrayed using an Abstract model.

Figure 4.2: E-Home Services ERD

The above diagram shows the relationship between entities of proposed application.
Rectangular boxes represented as entities and ellipse describes the attributes of these
entities. The diamond symbol depicts that relationship between entities. First of all,
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users can be register and login to app. After authentication users must use and view the
system functionalities. When customer login to application he must be able to view the
categories of service providers and find service providers at current location and it
describes the one to many relationships between registration and login because user can
register themselves at once and login many time in application after logout.

4.3 Data Flow Diagram

DFD is a flowchart that shows how data moves through a system or process.
Additionally, it provides details on the intakes and outcomes of every object as well as
the procedure altogether. DFD does not contain any repetitions or sets of constraints,
nor is there any control flow. A schematic can show certain details, depending on the
type of data.

4.3.1 Level 0 DFD

Figure 4.3: Level 0 DFD for E-Home Services

4.3.2 Level 1DFD

Figure 4.4: Level 1DFD E-Home Services

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The upper DFD describes that Firebase is the database of e-home services and service
provider and customer are real world entity. Users must authenticate through firebase
and all other data of application also stored and fetch from firebase real time database.
Categories also stored and fetch from database. Customers use the contact number of
service providers that is stored in firebase database.

4.4 Class Diagram

Class diagrams are permanent diagrams. It presents the fixed perspective of a

platform. A class diagram has been used to create program files for software
applications as well as to comprehend, characterize, and record a variety of system
components.

Figure 4.5: Class Diagram

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The first part of this diagram is name of classes the middle part contains
attributes/properties of proposed application, and the last part contains the methods
behind the attributes. Select category class contains the composition notation towards
contact, rate, and location. If the select category is destroyed all the components also
destroyed. When user selects the category of service provider, application displays the
nearest location of the services providers to customers. Location is associated with the
contact because if users select the service provider, then he contacts with them. If
worker complete the work of customer, he must be pay amount to them by their jazz
cash or easy paisa account and after rate the performance of service providers.

4.5 Sequence Diagram

The sequence diagram, which is sometimes referred to a festival diagram, shows how
information enters the system. It facilitates the portrayal of a wide range of fluid
scenarios. It portrays communications between either chosen anchor points as a
chronologically ordered set of occurrences, as if those anchor points were present
simultaneously. In the UML diagram, the lifeline is denoted by a steep peak, while the
case presented is portrayed by a turn indicate line that spans under the page. It has
both branches and repetitions.

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Figure 4.6: Sequence Diagram

When user selects the category of service provider, application display the nearest
location of the services providers to customers. Location is associated with the contact
because if users select the service provider then he contacts with them. If worker
complete the work of customer, he must be pay amount to them by their jazzcash or
easypaisa account and after rate the performance of service providers.

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Chapter 5
Graphical User Interface

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5.1 Sign Up Screen

Sign UP page is designed for both seeker and recruiter to register on this app. Here
both enter their relevant information according to the interface.

Figure 5.1: Sign Up Screen

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5.2 Login Screen

This is login page where both seeker and recruiter enter their email and also password.

Figure 5.2: Login Screen

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5.3 View Categories

In this interface all the modules are attached by clicking this all the service providers will
be shown. Categories includes electrician, mason, plumber, labour, carpenter and painter.

Figure 5.3: View Categories

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5.4 Menu Layout

This is the main profile where the information about the user will be shown on this
interface such as home, profile and about us.

Figure 5.4: Menu Layout

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5.5 At Current Location

This is the current location when we access this location all the workers are found who
are registered on this app.

Figure 5.5: At Current Location

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5.6 List of Service Providers

In this interface, the list of available electricians will be shown with their rating.

Figure 5.6: List of Service Providers

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5.7 Service Provider Detail

This is interface, the detail of the service provider is shown with its details such as
category, rating, experience, and its personal contact details.

Figure 5.7: Service Provider Details

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5.8 Rate Screen

This is interface, we can rate the service provider for their work.

Figure 5.8: Rate Service Provider

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5.9 Feedback Screen

Here, we can give a healthy feedback for the service provider for their work.

Figure 5.9: Feedback Screen

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Chapter 6
Testing

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6.1 Introduction

Testing is the practice of detecting problems in a system application interface to

determine whether it satisfies specified the requirements of the user. Testing phase
consists of comparing a required function to its actual needs in addition to identifying
any defects, holes, or non - conformance. The two main kinds of testing are specific
and non-testing. When should you start testing? To reduce the price and time of remodel
and to produce bug-free application that can be received by the receiver, test method
must also, begin immediately. Testing, but at the other hand, can begin during the
Software Development (Systems development)'s Gathering phase as well as keep on
going till the operating system is in production.
6.2 Test Scenario
6.2.1 Sign Up Test Scenario
Test Case ID: 01
Test Case Name: Sign Up

Test Priority: High

Preconditions: Application installs on user’s device

Post Conditions: user’s login to application.

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments
1 Launch Open App Login Login Android PASS [Zia Ur
Application Screen Screen Version 10 Rehman
appears appears 10/2/2022]:
Launch
Successful
2 Enter Name: Afzal Sign up Sign up Android PASS [Hammad
Bashir
Correct Email ID: Success Success Version 10 10/2/2022]:
Credentials User1@gmail.com Launch
Password: ****** Successful
CNIC:
33100******
Phone:
03123453355

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Table 6.1: Sign Up Test Scenario

6.2.2 Login Test Scenario

Test Case ID: 02
Test Case Name: Login

Test Priority: High

Preconditions: User have valid account

Post Conditions:

1. Customer view the categories of service providers

2. Service Provider view his profile.

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments
1 Launch Open App Login Login Android PASS [M Adnan
Application Screen Screen Version 10 10/2/2022]:
appears appears Launch
Successful
2 Enter Email ID: Login Login Android PASS [Naseer
Correct User1@gmail.com Success Success Version 10 Asghar
Credentials Password: ****** 10/2/2022]:
Launch
Successful

Table 6.2: Login Test Scenario

6.2.3 View Categories Test Scenario
Test Case ID: 03
Test Case Name: View Categories

Test Priority: High

Preconditions: User have valid account

Post Conditions: Customer view service providers that is at their current location.

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments

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1 Enter Name: Afzal Sign up Sign up Android PASS [Zia Ur

Correct Email ID: Success Success Version 10 Rehman
Credentials User1@gmail.com 10/2/2022]:
Password: ****** Launch
CNIC: Successful
33100******
Phone:
03123453355
2 View View the desired Category Category Android PASS [Hammad
Categories service providers appears appears Version 10 Bashir
11/2/2022]:
Launch
Successful
Table 6.3: View Categories Test Scenario

6.2.4 At Current Location Test Scenario Test

Case ID: 04
Test Case Name: At Current Location

Test Priority: High

Preconditions: Customer view the categories of service providers.

Post Conditions: Customer can contact with required service providers.

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments
1 View View the desired Category Category Android PASS [M Adnan
Categories service providers appears appears Version 10 11/2/2022]:
Launch
Successful
2 At Current Open device Nearest Nearest Android PASS [Naseer
Location location service service Version 10 Asghar
providers providers 11/2/2022]:
display display Launch
Successful

Table 6.4: At Current Location Test Scenario

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6.2.5 Contact Test Scenario

Test Case ID: 05
Test Case Name: Contact

Test Priority: High

Preconditions: Customer view service providers that is at their current location

Post Conditions: Customer pay amount to service providers.

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments
1 View detail Click on required Detail Detail Android PASS [Zia Ur
service provider display display Version 10 Rehman
11/2/2022]:
Launch
Successful
2 Contact Dial service Dialed Dialed Android PASS [Hammad
with provider number Version 10 Bashir11/2/
service 2022]:
provider Launch
Successful

Table 6.5: Contact Test Scenario

6.2.6 Payment Test Scenario Test

Case ID: 06
Test Case Name: payment

Test Priority: High

Preconditions: Customer contact with required service provider.

Post Conditions: Rate and Feedback of Service provider performance.

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments
1 View detail Click on required Detail Detail Android PASS [M
service provider display display Version 10 Adnan11/2/
2022]:
Launch
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Successful

2 Send Click on account Open app Open Android PASS [Naseer

Amount app Version 10 Asghar11/2
/2022]:
Launch
Successful

Table 6.6: Payment Test Scenario

6.2.7 Rate/Feedback Test Scenario Test

Case ID: 07
Test Case Name: Feedback

Test Priority: High

Preconditions: Customer send amount to service providers

Post Conditions: Logout from application

Expected Actual Test Test Test

SN Action Inputs
Outcome Output Application result comments
1 Send Click on account Open app Open app Android PASS [Zia ur
Amount Version 10 Rehman
11/2/2022]:
Launch
Successful
2 Rate and Rate and write Submitted Submitted Android PASS [Hammad
Feedback feedback Version 10 11/2/2022]:
Launch
Successful

Table 6.7: Rate/Feedback Test Scenario

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6.3 Test Plan

It includes every strategy for assessment procedures that must be followed in order to
produce quality. It contains the necessary atmosphere and technologies, priority
setting, test procedure to be used with risk, and a contingency plan. It also specifies
how to check, what should not be tested, when to check, and who will do each check.

6.3.1 Test Objective

The test objective is recognized as the ultimate goal and accomplishment of the test
execution. Testing aims to identify as many software flaws as reasonable and ensure
that the product is free of them already when it is released.

6.3.2 Test Scope

The scope of E-home services application is to check all the modules like
authentication, Select categories, set current location, Rate/feedback, Edit profile and
logout from application. Contact and Payment modules are not tested because may be
customer cannot contact with users and payment is only depend on users and developers
give not any surety about the customer genuinely pay after taking a service.

6.3.3 Test Approach

A strategy plan including your testing methodology, goals, and plans for how you'll get
there. For E-home services application developers can contact with each other and
discuss what modules are developed for testing. In test approach functional and non-
functional testing is tested by e-home services app developers and discussing the
approach with other member of development team.

6.3.4 Testing Methodology

When developers or team member of application done the test approach, they define
what methodology is used for testing. For functional testing developer of e-home
services test, unit testing, integration testing, system testing, interface testing and smoke
testing. For non-functional testing, performance testing, usability testing, load testing
and security testing is analyzing.

6.3.5 Entry and Exit Criteria

The Entry criteria of e-home services application is that when a module is developed it
is tested. It works module by module, component is developed and tested individually.
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The Exit criteria of application are that when module is totally tested.

6.3.6 Stop Testing

The Testing process is stopped when developers give full surety about the application
and claim that it is bug free and reliable for use. When testing is stop it is move to next
phase of testing plan.

6.3.7 Defect Tracking

When application is testing by module by module it releases that there are some defects
in application. It is said that if there is no defect in application its mean testing is not
completed. A developer tracks the defects of application and documents the defects
for solving these defects.

6.3.8 Test Environment

A testing environment is a setup of hardware and software that the penetration tester
will use to execute test cases. E-home service is android based application, so
developers test this app on different android devices. Test environments solve the
following answers.

• What's the most concurrent sessions that application can support?

• What hardware and software are necessary for installing this
application?
• Does the user's computer require any additional settings to use the program?

6.3.9 Deliverables

Prior to the test procedure, test outcomes are provided.

• A paper comprehending testing plan.

• Papers having test scenarios
• Conditions for testing designs

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Chapter 7
Conclusion and Future Work

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7.1 Conclusion

To alleviate the effort of locating in-house expertise for services, The proposed system
provides several solutions by sending services professionals to your home with a
simple touch. A systematic contributor to environmental for system customers use of
our services in a very comfortable way by making it simpler for those to do so.
Application makes all of clients home cleaning, plumber, furnishing cleaning,
electronics works, instruments maintenance, home repainting, vehicle services, and
many more services as easy as accessible with our properly qualified and background
demonstrated personnel.

Nowadays, if a consumer wants to employ services like pest control, home repainting,
plumbing, lighting, electronics, technical, and machinery repair, they may do it through
a personal meeting or mobile phone. Finding any kind of help in an emergency at any
time or location is challenging for the consumer. We build an Android app for this
work to assist customers in finding remedies for any issues connected to plumbing,
electrical, electronic, and mechanical, pest control, interior repainting, and machine
maintenance services.
The improvement of this project surprises with a few structures, but after the passage of
time, new concepts ascended, and with the new technology more structures will be
added, with the sensibleness that if this construction is instigated and distributes this
certain feature, then with that detailed feature another modules may be added, and at
the end of the project we released that particular modules and aim of this project is
developed and this covers the all previous limitations of existing systems. The goal is to
develop an Android application that will help the user get help by downloading and
installing the application and reaching out to nearby experts and thus connecting them
using the internet site and app.

7.2 Future Work

Everything needs to be improved at some time, as this project began, and some research
was conducted on the previously created system. By analyzing all the modules and
functionalities provided by the present system, it was concluded that the previously
established system lacked certain elements and needed to be upgraded. Work on this
system can begin in the future, when someone feels, or other exciting features come to
mind.

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Some of the most typically requested home services are available through the online
household services application. The system adjusts to the customers changing needs.
The system as a unit can be designed to expand their capacity in response to fresh
requirements in which the program may provide an appropriate solution outside. You
may also expand this application by only including the required resources and pricing
options.

For instance, the current system provides cheap repainting, cleanliness, shippers and
carriers, and plumbing maintenance and repairing operations. The system may also be
expanded to meet the needs of the customer. By greater responsiveness like smartphone
and computer repair, laundry services, and catering services, the system can be
extended. Through additional solutions like telephone and equipment repair, washing,
cooking, and so on, the platform's lifetime may be increased. Our system discusses
several pricing options. For instance, right now it only accepts MasterCard payments
online, but it may be enhanced to accept Bitcoin or other payments as well. The
following can be used to upgrade the system:

• Live tracking facility that would be useful for end users.

• Live chat option between user and operator.
• AR for measurements.
• Multiple task requests.
• QR Code

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