CCA Script

1. Establish the Context and Purpose of Assessment

1.1 The assessor must familiarize himself/herself with the qualification units
of competencies to be assessed.

1.2 Ensure that the assessment site complies with the relevant OHS
requirements.

1.3 Ensure that the assessment resources are available.

1.4 Must ensure that the tools, equipment, and facilities are ready and
available in the assessment site before the assessment starts.

1.5 A checklist of tools, equipment and facilities must be on hand to help the
assessor monitor the availability and the completeness of tools, equipment
and facilities. (It is included in the assessor’s guide.

1.6 Plan and prepare the evidence gathering process. The assessor shall
receive an assessment package composed of the following: One copy of
assessor’s guide, Specific instruction to the candidate, Competency results
summary, Written report, Written Test, Answer sheets, and Rating Sheets.

2. Prepare the Candidate

Good Morning Everyone!

My name is ANNIE MUREY Z. JAVIER your Competency Assessor for FOOD

AND BEVERAGE SERVICES NCII.

Before we start may I acknowledge the presence of our Processing

Officer ________NAME____________, our AC Manager
_________NAME__________ and our Provincial TESDA Representative
_______________NAME___________.

Good morning, Ma’am and Sir.

You don’t need to worry about their presence because they are here to
oversee the conduct of the assessment and to see if it is in accordance with
the required competency assessment, methodology and procedure.

Attendance Sheet

Before we start, please submit your admission slip.

As I call your name, kindly raise your hand and please affix your signature
in this attendance sheet.

ESPERA, CHRISTINE B.

Please affix your signature.

PARDILLO, RODOLFO N.

Please affix your signature.

I have here with me your accomplished application form and Self-

Assessment Guide. This is an indication that you know and can perform all
the unit of competency enumerated for FOOD AND BEVERAGE SERVICES
NCII

3. Orientation

Once again, I would like to welcome each of you in our assessment center
for FOOD AND BEVERAGE SERVICES NCII

The purpose of our assessment for FOOD AND BEVERAGE SERVICES NCII
is to determine the level of your competency.

Today, I am going to administer a competency assessment for FBS NCII. The

qualification for FBS NCII is composed of 9 Basic competencies under 21st
century, Common competencies and Core Competencies.

For our Core Competencies, we do have: 6 Core Competencies

1. Prepare the dining room/restaurant area for service

2. Welcome guests and take food and beverage orders
3. Promote food and beverage products
4. Provide food and beverage services to guests
5. Provide room service
6. Receive and handle guest concerns

The different tasks to be performed for our FBS NCII are the following:
 1. Perform the proper procedure in answering and handling the
Telephone call.

2. Execute the proper procedure in welcoming the guest in the hotel

or Restaurant.

3. Demonstrate the correct arrangement of tables set up in the

dining area.

4. Perform the proper procedure in taking orders from the guest.

5. Perform the correct procedure in serving food.

You will be given (2) two hours to perform the task.

I will collect the evidence through demonstration with oral questioning,

written test and interview.

To determine your knowledge and skills in FBS NCII, the assessment

method that we will use will be the written test, demonstration and the
observation with oral questioning. These assessment methods will help you
to measure your underpinning skills and knowledge.

For your personal needs, we have the lavatory and comfort rooms located at
the end of the hallway. You can also take your meal at our pantry which is
located at the lobby. However, during the assessment, you are not allowed to
leave the premises of the assessment center.

If you have difficulty in understanding the given instructions, please don’t

hesitate to ask me because I am willing to explain it for you. In written
examination, if you also have difficulty in writing down your answers, don’t
be shy, because I am willing to accept your answers verbally.

If you have concerns, questions and clarifications of any matters relating to

assessment, you may raise your right hand and I am willing to assist you.
But when the assessment got started, please refrain from asking questions
because asking questions is not allowed.

In the same token during the assessment, if you have physical or any form
of difficulties, do not hesitate to call my attention so that we can address it
immediately.

In case, if you have any question about the assessment result, you have the
right to appeal.
You can send your right to appeal to the TESDA Provincial Office where the
assessment center and assessor are accredited.

Issuance of National Certificate

For the issuance of a National Certificate, the AC manager shall inform you
where you can claim your National Certificate within Five working days after
the assessment.

After the assessment and you’re found that you are not yet competent don’t
worry about it because you can be reassessed anytime at your own
convenience.

In case the reassessment is full qualification, you have to undergo the whole
assessment process. If you are found to be competent in some unit of
competencies, the reassessment will focus on the unit of competencies
where you are found to be not yet competent.

However, if you did not pass the two consecutive assessments you will be
advised to undergo a refresher course before applying for reassessment.

Requirements for claiming your National Certificate/ Certificate of

Competency are:
● Bring your CARS (Competency Assessment Result Summary). This
CARS will be given to you at the end of the assessment indicated that
you are “COMPETENT”
● Bring 2 pcs. Passport size picture Preferably wearing shirt with collar
with the white background on it and name tag.
● Prepare 50 pesos.

● Make sure to check all the information in your National Certificate

before leaving.
● And don’t forget to affix your signature in your National Certificate.

● The validity of your NC is 5 years.

Occupational Safety and Health Requirements

During the actual assessment, please observe safety as you perform the
different tasks. Make sure to check on your electrical equipment before
plugging it. Avoid pulling the chord as you unplug the equipment. Make
sure that you all wear your PPE (personal protective equipment). Observe
body mechanics when lifting heavy equipment to avoid back injuries. In case
of an accident, please call my attention immediately, so we can provide you
with first aid and should the need arise our medicine cabinets and fire
extinguisher are located at the right side of the computer laboratory. Our
Fire exit is located at the left side of the hallway.

Confidentiality of Assessment Outcomes

With regards to the result of your assessment, we observe strict

confidentiality.

This is to ensure your integrity. The result will only be available for
authorized personnel and to the institution where you had your actual
training.

In relation to this, the assessment package is kept in a secured place, to

guarantee the integrity of the package.

In accordance with this, every candidate is requested to refrain from giving

away any form of information that took place during the assessment
process.

Copy of Specific Instructions to the Candidates

If you don’t have any question or clarification, I will now give you the copy of
specific instructions. Please read them carefully and do not hesitate to ask
questions. I may be able to translate it from English to your local dialect. If
you need assistance, then I will be more than willing to assist you.

(Assessor guides Candidates in reading specific instructions to make sure

that the candidates understand the instructions.)

Assign numbers to the candidates

I will now give you your assigned numbers.

Here is for you sir.

(so on and so forth…)

Instructing candidates to the assessment Area

Everybody must be very ready now. Candidate number 1 you may now
proceed to the work station 1 area (so on and so forth), good luck.
Collect the evidence and make the Assessment Decision

Candidates this is our Assessment area where you are going to perform the
different tasks to be performed for our FBS NCII

If you have any question, you may ask now because as soon as the
assessment begins, you can no longer ask me any question.

(If the student has no questions, proceed to assessment)

In that regard, you may begin. Please be informed that there would be an
oral questioning after the demonstration.

Provide Feedback on the Assessment

Sit down candidate number 1.

How do you feel about the assessment?

(Possible answers will be… I am confident and I was able to perform or I am

not confident and I was not able to perform some of the required
competencies)

Summarize the Performance of the Candidate

I. My observation coincides with your opinion. You are already competent in

performing the different skills in FBS NCII.

II. You were also able to answer all questions correctly and the result of the
written test showed that you are knowledgeable about the FBS NCII. In this
manner I would like to congratulate you for a job well done. I have found out
that you are already competent. Please sign the competency result
summary.

Provide Information on National Certificate of Competency

For the issuance of a National Certificate, the AC Manager shall inform you
where to claim it after five working days. In this regard I would like to say
congratulations.

For those who are not yet competent:

Good morning candidate number 5. Please be seated. How do you feel about
the assessment?
ZAPANTA, NICOLE C. after the assessment, I am so sorry but you are not
able to perform within the standard requirements of the Qualification. You
have to review and practice the activities related to the competency
requirements of the Qualification further.

But don’t worry you can come back after a month for reassessment or when
you feel confident enough to be reassessed.

If you have doubts of the result of your assessment you may write a Right to

Appeal to the TESDA Provincial Office.

Could you please sign the Competency Assessment Results Summary?

LAST PART
GIVE ALL THE SEALED DOCUMENTS TO THE TESDA REPRESENTATIVE
GOOD BYE