CCA Script

1. Establish the Context and Purpose of Assessment

1.1 The assessor must familiarize himself/herself with the qualification units of
competencies to be assessed.
1.2 Ensure that the assessment site complies with the relevant OHS requirements.
1.3 Ensure that the assessment resources are available.
1.4 Must ensure that the tools, equipment, and facilities are ready and available in the
assessment site before the assessment start.
1.5 A checklist of tools, equipment and facilities must be on hand to help the assessor
monitor the availability the completeness of tools, equipment and facilities. (It is
included in the assessor’s guide.
1.6 Plan and prepare the evidence gathering process. The assessor shall receive
assessment package composed of the following: One copy of assessor’s guide,
Specific instruction to the candidate, Competency results summary, Written report,
Written Test, Answer sheets, and Rating Sheets.
2. Prepare the Candidate
Good Morning Everyone!
My name is WINKLE LOVE C. OLIVO, your Competency Assessor for FOOD &
BEVERAGE SERVICES NC II.
Before we start may I acknowledge the presence of our Processing Officer
Mrs. MARIE N.VILLAMIL, our AC Manager Mr. GAB L. TEJEROZ and our Provincial
TESDA Representative Ms. JANNA P. CUIZON
Good morning Ma’am and Sir.
You don’t need to worry of their presence because they are here to oversee the
conduct of the assessment and to see if it is in accordance with the required
competency assessment, methodology and procedure.
Attendance Sheet
Before we start, please submit your admission slip.
As I call your name please acknowledge by raising your hand and sign in the
attendance sheet.
Alexander Jones D. Irao
Please sign.
John Felix Escalona
Please sign.
I have here with me your accomplished application form and Self-Assessment Guide.
This is an indication that you know and can perform all the unit of competency
enumerated for FOOD & BEVERAGE SERVICES NC II.
3. Orientation
Once again, I would like to welcome each of you in our assessment center for FOOD &
BEVERAGE SERVICES NC II.
The purpose of our assessment for FOOD & BEVERAGE SERVICES NC II is to
determine the level of your competency.
Today I am going to administer competency assessment for FBS NCII. The
qualification for FBS NCII is composed of Basic, Common and Core Competencies.
For our Core Competencies, we do have:6 Competencies

1. Prepare the dining room/restaurant area for service

2. Welcome guests and take food and beverage orders
3. Promote food and beverage products
4. Provide food and beverage services to guests
5. Provide room service
6. Receive and handle guest concerns
The different tasks to be performed for our FBS NCII are the following:
 Table Set-Up
 Napkin Folding
 Sequence Of Service
 Room Service

You will be given 1½ hours to perform your task.

I will collect evidences through demonstration with oral questioning, written test and
interview.
To determine your knowledge and skills in FBS NCII, the assessment method we will
use will be written test, demonstration and oral questioning. These assessment
methods can help to measure your underpinning skills and knowledge.
For your personal needs, the lavatory and comfort rooms are located at the end of the
hallway. And you can also take your meal at our pantry which is located at the lobby.
However during the assessment, you are not allowed to leave the premises of the
assessment center.
If you have difficulty in understanding the given instructions, please do not hesitate to
inform me because I am willing to translate it for you, also, during the written
examination, if you have dilemma writing down your answers, don’t be shy, because
we can accept your answers verbally.
If you have concerns, questions or there is a need for you to clarify matter concerning
the assessment, you may raise your hand, because I am more than willing to assist
you. But when the assessment has already started please refrain from asking
questions because it is no longer allowed.
In the same token during the assessment, if you have physical or any form of
difficulties, do not hesitate to call my attention so we can addressed it immediately.
In case you have any question about the assessment result, you have the right to
appeal.
You can send your right to appeal to the TESDA Provincial Office where the
assessment center and assessor are accredited.
Issuance of National Certificate
For the issuance of National Certificate, the AC manager shall inform you where you
can claim your National Certificate within Five working days after the assessment.
After the assessment and you’re found that you are not yet competent don’t worry
about it because you can be reassessed anytime at your own convenience.
In case the reassessment is full qualification, you have to undergo the whole
assessment process. If you are found to be competent in some unit of competencies,
the reassessment will focus on the unit of competencies where you are found to be not
yet competent.
Also if you did not pass two consecutive assessments you will be advised to undergo a
refresher course before applying for reassessment.
Requirements for claiming your National Certificate/ Certificate of Competency are:
 Bring your CARS (Competency Assessment Result Summary).This is given to
you at the end of the assessment indicated that you are “COMPETENT”
 Bring 2 pc. Passport size picture with white background and name tag and
preferably shirt with collar.
 Prepare 50 pesos
 Make sure to check all the information in your National Certificate before leaving
 And don’t forget to affix your signature in your National Certificate
 The validity of your NC is 5 years
Occupational Safety and Health Requirements
During the actual assessment, please observe safety as you perform the different
tasks. Make sure to check on your electrical equipment before plugging it. Avoid pulling
the chord as you unplug the equipment. Make sure that you all wear your PPE
(personal protective equipment). During mis-en-place preparation, setup and service
you must all insure that all equipment, glass wares utensils are properly handled.
Observe body mechanics when lifting heavy equipment to avoid back injuries. In case
of accident, please call my attention immediately, so we can provide you with first aid
and should the need arise our medicine cabinets and fire extinguisher are located on
the right side of the computer laboratory. Our Fire exit is located left side of the hall
way.
Confidentiality of Assessment Outcomes
With regards to the result of your assessment, we observe strict confidentiality.
This is to ensure your integrity. The result will only be available for authorized
personnel and to the institution where you had your actual training.
In relation to this, the assessment package is kept in a secured place, to guarantee the
integrity of the package.
In lieu of this, every candidate is requested to refrain from giving away any form of
information that took place during the assessment process.
Copy of Specific Instructions to the Candidates
If you don’t have any question or clarification, I will now give you the copy of specific
instructions. Please read them carefully and do not hesitate to ask questions. I may be
able to translate it from English to your local dialect. If you need assistance, then I will
be more than willing to assist you.
(Assessor guides Candidates in reading specific instruction to make sure that the
candidates understand the instructions.)
Assign numbers to the candidates
I will now give you your assigned numbers.
Here is for you sir.
(so on and so forth…)
Instructing candidates to the assessment Area
Everybody must be very ready now. Candidate number 1 you may now proceed to the
assessment area and for the rest of the candidates, please remain. I will call just call
your number. Thank you and please wait.
Collect the evidence and make the Assessment Decision
Candidate number 1 this is our Assessment area where you are going to perform
Disassembly and Reassembly of Computer Systems.
If you have any question, you may ask now because as soon as the assessment
begins, you can no longer ask me any question.
(If the student has no questions, proceed to assessment)
In that regard, you may begin. Please be informed that there would be oral questioning
after the demonstration.
Provide Feedback on the Assessment
Sit down candidate number 1.
How do you feel about the assessment?
(Possible answers will be… I am confident and I was able to perform or I am not
confident and I was not able to perform some of the required competencies)
Summarize the Performance of the Candidate
My observation coincides with your opinion. You are already competent in performing
the different skills in performing for Computer Hardware Servicing NC
II. You were able also to answer all questions correctly and the result of the written
test, showed that you are knowledgeable about CHS NC II. In this manner I would like
to congratulate you for a job well done. I have found out that you are already
competent. Please sign the competency result summary.
Provide Information on National Certificate of Competency
For the issuance of National Certificate, the AC Manager shall inform you were to claim
it after five working days. In this regard I would like to say congratulations.
For those who are not yet competent:
Good morning candidate number 2. Please be seated. How do you feel about the
assessment?
Mr. Escalona, after the assessment, I am so sorry but you are not able to perform
within the standard requirements of the Qualification. You have to review and practice
the activities related to the competency requirements of the Qualification further.
But don’t worry you can comeback after a month for reassessment or when you feel
confident enough to be reassessed.
If you have doubts of the result of your assessment you may write a Right to
Appeal to the TESDA Provincial Office.
Could you please sign the Competency Assessment Results Summary?