KII5094 Managing Hospitality Business Assessment 2

KII5094

Managing Hospitality
Business

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KII5094 Managing Hospitality Assessmen

Contents
Introduction 3
Assessment for this unit 3

Assessment Task 2: Legal compliance project 6

Information for students 6

Activities 4

Assessment Task 2: Checklist 15

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KII5094 Managing Hospitality Assessmen

Introduction
Welcome to the Student Assessment Task 2 for KII5094 Managing Hospitality Business. These
tasks have been designed to help you demonstrate the skills and knowledge that you have
learnt during your course.

The following unit(s) of competency is covered in this subject

SITXGLC002 Identify and manage legal risks and comply with law

SITXMGT005 Establish and conduct business relationships

Please ensure that you read the instructions provided with these tasks carefully. You should
also follow the advice provided in the Hospitality Works Student User Guide. The Student User
Guide provides important information for you relating to completing assessment
successfully.

Assessment for this unit

For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2 (this assessment):

o Assessment Task 2A: Legal compliance project– You are required to

advise a case study organisation on their legal compliance obligations. To
ensure staff comply with their findings, you are then required to develop six
risk management strategies and send these to all staff.
o Assessment Task 2B: Maintaining compliance – You are required to speak
to a council legal representative to get information about the restaurant’s
registration, then fill out, and submit, the required documentation. You are then
required to ensure that all suppliers are compliant with their legal obligations.
You will then review one of your risk management strategies from the previous
Assessment Task 2A to include new information.

 Assessment Task 3: Maintaining business relationships – You are required work

collaboratively with your student group to build and foster business relationships and
identify and develop opportunities by way of collaboration, negotiation and setting in
place formal agreements

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ASSESSMENT COVERSHEET
Unit:
Course Name:
Assessment
Assessment 2
Tool:

Student must fill this section:

Student Name:

Student ID:

Privacy “I give my permission for my assessment material to be used in the

Release auditing, assessment validation & moderation Process”
Clause: “I declare that:
 The material I have submitted is my own work;
Authenticity  I have kept a copy of all relevant notes and reference material that I used
Declaration: in the production of my work;
 I have given references for all sources of information that are not my own,
including the words, ideas and images of others.”
 All work is to be entirely of the student.
 Read the instructions for each question very carefully.
 Be sure to PRINT your FULL name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided or follow the word limits as instructed.
 For those activities requesting extra evidence such as: research reports, ESSAY reports, etc.
The student must attach its own work formatted in double space, Arial 12 pts.
 All assessment tasks must be addressed correctly in order to obtain a competence for the unit of
competency.
 If the Student doesn’t understand the assessment, they can request help from the assessor to
interpret the assessment.
All assessments must be submitted online. Login to www.kiionline.edu.au and follow the subject link to
submit your assessments. Note that the hard copy of the assessments will not be accepted.

Assessment Completion Status

Non- Assessor’s
Attempt Satisfactory Date
Satisfactory Signature

Initial attempt ☐ ☐

2nd attempt/Re-
assessment ☐ ☐

“I understand all the above rules and guidelines for the assessment”

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Full Name Signature Date (dd/mm/yyyy)

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KII5094 Managing Hospitality Assessmen

Pre-assessment Checklist
Your assessor will go through the assessment for this unit. It is important that you understand
this assessment before taking on the questions and tasks. To confirm that you have been given
this overview, we ask you to complete the following Pre-Assessment Checklist.

You are required to carefully read each checklist item provided below and tick either ‘Y’ to
confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please
provide your reason under the ‘Comments’ column.
When you have done this, we ask you to sign this Pre-Assessment Checklist. This
acknowledges that your Trainer/Assessor has discussed all of the information with you prior to
undertaking this assessment.

Pre – assessment Checklist Comments

Y N I, the student, understand the purpose of the assessment.

I understand when and where the assessment will occur, who

Y N will assess and in what format the assessment will be
submitted.

Y N I understand the methods of assessment.

I understand what resources are required to complete this

Y N assessment.

I understand the performance level required for each

Y N assessment event.

I understand that it must be my own work. I have been

Y N explained and understand the serious consequences in case
this work is found plagiarised.

Y N I understand the process if I am deemed not yet competent.

Y N I understand the feedback process and the appeals process.

The assessor has discussed with me if I have any special

Y N needs and if so what arrangements have been made.

Student Full Student ID Student Date

Name Signature

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Assessment Task 2
Information for students
This assessment is a simulation project require you to apply the knowledge you have gained
and demonstrate your skills which you have acquired during the learning phase of this unit.
Ensure that you:

 review the advice to students regarding answering knowledge questions in the Hospitality
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your KII’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i
Assessment information

Information about how you should complete this assessment can be found in Appendix A of
the Hospitality Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B

Resources for the student

 Hospitality Works Student User Guide: The Student User Guide provides important
information for students relating to completing training, work placements and
assessment.

 Student Assessment Tasks: The Student Assessment Tasks include the tasks as well as
guidance about how to complete each assessment. Submission information and relevant
forms are also included. The Student Assessment Tasks for this unit can be found in the
Assessment folder for this unit.

 Supporting resources: Supporting resources include templates, journals, workbooks and

portfolios which can be used by the student to support them in providing evidence of their
competence. You will find supporting resources in the Student Resources folder for this

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KII5094 Managing Hospitality Assessmen

unit. Please ensure that students receive these documents before they begin their
assessment tasks. For this unit, the supporting resources for students comprise:

o Legal Compliance Briefing Report Template (Assessment Task 2A)

o Customer Services Policy and Procedures Template (Assessment Task 2A)

o Approved Contractors Record (Assessment Task 2A)

o Approved Suppliers Record (Assessment Task 2A)

o External Communication Policy and Procedure (Assessment Task 2A)

o Finance Policy and Procedure (Assessment Task 2A)

o Service Agreement Con-air (Assessment Task 2A)

o Service Agreement Fire and Safety (Assessment Task 2A)

o Supplier Contract (Assessment Task 2B).

o Project Portfolio, assessment 3

o Simulation pack, assessment 3:

Tasks required for this unit

This unit of competency requires that you:

 identify six different legal risks requiring risk management and legal compliance for
the operations of a specific tourism, travel, hospitality or events business

 develop risk management strategies and legal compliance actions for each of the
six legal areas above

 integrate the risk management strategies and legal compliance actions into
operational planning activities for each of the six legal areas above

 identify sources of information and advice on risk management and legal

compliance for each of the six legal areas above.

Instructions for how you will complete these requirements are included below.

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PART A Activities: Legal compliance

Complete the following activities.

Carefully read the following information.

You have been appointed as the Operations Manager of a newly opened

restaurant not far from your RTO campus. The restaurant, Blue Healer, is made
up of the restaurant itself and an administration office. So, the two main
functions are catering and administration.
The kitchen has a chef, a kitchen assistant and four full-time kitchen staff. More
staff are hired on a casual basis to cater for functions. There is a front of house
manager and two service personnel.
The restaurant’s accounts are completed, wages are calculated and
records kept in a small office that opens off the kitchen. This is where you
have your workplace. You are assisted by an Administration Assistant.

The company wants to make sure that it is complying with the relevant laws
and licensing obligations, and you have been asked to look into this. Once
these have been established, you will be responsible for developing policies,
procedures and other supporting documentation or templates needed to
ensure staff comply with the relevant legislation at all times.

What do I need to demonstrate?

During your practical assessments you will be required to demonstrate a
range of the skills and knowledge that you have developed during your
course. These include:

 Identify and assess legal risk management and compliance required for
business operations.

 Identify sources of information for compliance with laws and licensing.

 Access regulatory and other legal information relevant to specific business

operation.

 Identify risks, penalties and consequences of non-compliance.

 Assess and act on need for specialist legal advice.

 Communicate legal risk management strategies and actions.

 Update personnel to ensure they have current knowledge of roles and

responsibilities for legal risk management and compliance.

 Continuously evaluate business operations for non-compliance.

 Make changes where required.

 Identify and use opportunities to maintain knowledge of current legal risk

management strategies and legal compliance requirements.

 Use organisational communication methods to share updated

regulatory knowledge.

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How will I provide evidence?

Your assessor will provide you with templates to complete each task. You will
find submit:

 a Legal Compliance Briefing Report

 an email with the following attached:

o Customer Service Policy and Procedures

o Diversity Policy and Procedures

o WHS Policy and Procedures

o Information Management Policy and Procedures

o Recruitment, Induction and Termination Policy and Procedures

o Food Management Policy and Procedures.

 an email to the HR Manager.

You will need to complete each activity and submit the required documents at
the end of each step completed.

Tips for completing your activities

 Read through this assessment and each task before you get started and
make sure you understand what you need to do. If you are unsure, speak to
your assessor and/or supervisor.

 Stay up to date!

 Stay in touch with your assessor. Ask questions, raise issues, check
in, communicate.
Most importantly, ask for help if you are having trouble!

1. Write a legal compliance briefing report.

You are required to write a report on the Blue Healer’s legal compliance
obligations.

Follow the guidance in the Legal Compliance Briefing Report Template and use
the internet to access regulatory information from a broad range of local,
state/territory and commonwealth sources to collect information that is
relevant to Blue Healer’s business operations – assume this is in your local State
or Territory and council area.

These sources should include:

 current legislation and government regulatory documents

 professional standards and codes of practice and standards issued by

regulatory authorities

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 regulatory information and business management manuals issued by

industry associations (you can obtain these online).
When writing the report, you will focus on the two main areas of Blue Healer’s
operations and determine what laws and licensing obligations apply to it.

Use the Legal Compliance Briefing Report Template to guide your work –
follow the guidance in the template and complete each section.

When you have completed the report, submit it to the Senior Management
Team for their consideration (role played by your Assessor).

2. Develop legal risk management strategies and actions.

The Senior Management Team has discussed your briefing report, and it has
been decided that, to ensure ongoing staff compliance with the obligations you
have identified, risk management strategies need to be developed for six
different areas which are:

 Workplace health and safety

 Information management

 Customer Service

 Recruitment, induction and termination

 Diversity

 Sustainability.

Create six policies and the relevant procedure documents for each of the six
areas. These policies need to be well written, detailed, relevant for your
local area and State or Territory and should include, as a minimum, the
following:

 Relevant laws and licensing obligations relevant

 The roles and responsibilities of personnel directly involved with regulatory

compliance. It is not necessary that tasks are allocated to specific
personnel, but there should be differentiation between managers’ and
employees’ responsibilities.

 A list of any supporting documentation or templates required for managing

and monitoring the risk.

Use your research from activity step 1, and the internet to access, and review,
other organisations’ policies, procedures and supporting documentation
covering these topics as ideas and guidance for language, style and layout. Do
not copy these documents but draw inspiration from a variety of sources that
can be adapted and suited to the scenario business provided.

Use the Customer Services Policy and Procedures Template to guide your work.

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3. Send an email to all Blue Healer Staff.

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and ask for
their feedback.

The email text should give some information on the format of the policies and
procedures and suggest a process by which inclusions can be proposed and
adopted.

Attach the following to the email:

 Customer Service Policy and Procedures

 Diversity Policy and Procedures

 WHS Policy and Procedures

 Information management Policy and Procedures

 Recruitment, Induction and Termination Policy and Procedures

 Food Management Policy and Procedures.

Subject: Introduction of New Policies and Procedures

Dear Blue Healer staff,

I hope you're well.

I am glad to inform that we have created a thorough set of rules and procedures to improve our operations
and ensure compliance with applicable legislation. This email includes documents explaining our updated
policy in the following areas:

Customer Service Policies and Procedures

Diversity Policies and Procedures
Workplace Health and Safety (WHS) policies and procedures
Information Management Policies and Procedures
Recruitment, Induction, and Termination Policies and Procedures
Food Management Policies and Procedures

Each document contains extensive rules and instructions to assist us maintain the highest standards in our
everyday operations. We feel that these principles will not only improve our procedures, but will also benefit
our staff and customers in general.

We value your comments on these updated policies. Your feedback and recommendations are critical to
ensure that our policies are practical, effective, and representative of our shared values and aims. As a result,
I invite you to thoroughly evaluate the enclosed materials and provide any thoughts or suggestions you may
have.
Furthermore, if you think there are any places that require additional attention or if you have
recommendations for new items, please do not hesitate to make them. We have built a mechanism for
assessing and implementing new inclusions, and your feedback is much appreciated.

The linked documents are well-organized for simple reference and understanding. If you have any concerns
or need clarification on any element of the policy, please feel free to contact me or the Human Resources
department.

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Thank you for your attention to this subject, and I eagerly await your important response.

Best Regards,

4. Send an email to the Human Resources (HR) Manager.

To ensure that the staff receive regular updates on changes to legal

compliance requirements, and the staff roles and responsibilities involved, you
are required to organise this with the Blue Healer’s HR department.

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
It should set out an annual plan of information updates for Blue Healer staff
members.

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Subject: Annual Plan for Updates on Legal Compliance and Staff Responsibilities.

Dear HR Manager

I hope you're well.

As part of our continued commitment to legal compliance and ensuring that all employees understand their
duties and obligations, I'd like to suggest a yearly plan for information updates at Blue Healer.

The goal of this strategy is to provide our employees with frequent updates on changes to legal compliance
requirements as well as any changes to their positions and responsibilities within the business. By keeping our
staff informed and up to date, we can foster a compliance and accountability culture throughout the firm.
The following is a proposed timetable for information updates:

Quarterly Legal Compliance Updates: All staff members get emails or presentations detailing changes in
important law, rules, or industry standards.
The HR department will offer these updates in consultation with appropriate departments to guarantee their
correctness and relevance.
Annual Staff Responsibilities Review:
At the start of each year, do a thorough evaluation of personnel duties and responsibilities.
Ensure that job descriptions are current and appropriately reflect the tasks and expectations of each role.
Communicate any changes or updates to employees via departmental meetings or individual talks.
Identify and give training opportunities for personnel on legal compliance and duties.
Encourage staff members to attend appropriate workshops, webinars, or courses to expand their knowledge
and abilities in these areas.
Feedback Mechanism:
Create a feedback process in which employees may express any questions or concerns about legal compliance
or their jobs and duties.
Ensure that there is an open channel of communication between employees and the HR department so that
any concerns can be addressed swiftly.
I believe that executing this yearly plan will help to create a better informed and empowered staff at Blue
Healer. I would really appreciate your assistance in arranging these information updates and ensuring their
smooth deployment.

Please contact me if you have any questions or recommendations about this strategy. I'm looking forward to
collaborating to keep our employees educated and compliant.

Thank you for paying attention to this topic.

Best Regards,

PART B Activities: Maintaining compliance

Complete the following activities.

Carefully read the following information.

It has been determined that the Blue Healer’s restaurant needs to have its
registration changed to the new owner’s name.

What do I need to demonstrate?

During your practical assessments you will be required to demonstrate a

range of the skills and knowledge that you have developed during your
course. These include:

 Assess and act on need for specialist legal advice.

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KII5094 Managing Hospitality Assessmen
 Communicate legal risk management strategies and actions necessary to
comply with laws.

 Develop practices for updating personnel to ensure they have current

knowledge of roles and responsibilities for legal risk management and
compliance.

 Maintain business and occupational licences and check

contractor contracts and conduct to avoid risk to business.

 Continuously evaluate business operations for non-compliance and

implement modifications.

 Identify and use opportunities to maintain knowledge of current legal risk

management strategies and legal compliance requirements.

 Use organisational communication methods to share updated

regulatory knowledge.

How will I provide evidence?

Your assessor will provide you with templates to complete each task. You will
find some detailed information about providing evidence; this will include;

 completed restaurant registration document(s)

 an email to the lawyer with the following attached:

o supplier contract

 an email to suppliers with the following attached:

o the amended supplier contract sent back from the lawyer

 an email with Revised Food Management Policy and Procedures attached.

You will need to complete each activity and submit the required documents at
the end of each step completed.

Tips for completing your activities

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 KII5094 Managing Hospitality Assessmen

 Read through this assessment and each task before you get started and
make sure you understand what you need to do. If you are unsure, speak to
your assessor and/or supervisor.

 Stay up to date!

 Stay in touch with your assessor. Ask questions, raise issues, check
in, communicate.

Most importantly, ask for help if you are having trouble!

1. Obtain specialist legal advice.

You are required to contact a council representative to clarify what needs to be

submitted for the Blue Healer’s restaurant to have its registration changed to
the new owner’s name.

Your assessor will listen to you make the telephone call or you will need to
record it for them to listen to later.
The representative should either direct you to the form on their website or send
you a hyperlink for it.

2. Submit required documentation.

Print out the restaurant registration documents.

You can fill them out using any names you wish. The objective is to
demonstrate that you can complete the required documentation as part of the
simulated assessment.

When completed, submit the document(s). (For the purposes of this

assessment, you will not submit the documents to the council, but to your
Assessor.)

3. Write an email to your lawyers (your Assessor).

As part of the Blue Healer’s legal compliance activities, you are required to
ensure that the contracts with your current suppliers comply with the relevant
regulations.

Review the Supplier Contract in your student resources folder to confirm if it

complies with regulations and make changes where required. You will need to
get specialist advice from the lawyer to ensure that the contract is legal.

Confirm the changes that will be made with your Assessor before sending the
email to the lawyer.
(Send the email to your Assessor)

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Subject: Request for Legal Review of Supplier Contracts

Dear lawyer,

I hope you're well.

As part of Blue Healer's legal compliance procedures, we are assessing our contracts with current suppliers to
ensure that they conform with applicable requirements. In this regard, we have produced a Supplier Contract
that we would want to have your professional opinion on.

We have included the Supplier Contract Agreement in this email for your review. We would highly appreciate
it if you could review the contract to confirm that it is lawful and complies with all applicable rules and laws.
Specifically, we need advise on areas such as contract terms, the duties of the parties involved, compliance
with industry standards, and any required adjustments or amendments.
Your legal experience will be crucial in ensuring that our Supplier Contract satisfies all legal requirements and
successfully protects both Blue Healer's and our suppliers' interests.

We would appreciate it if you could evaluate the attached paper as soon as possible and give any feedback,
recommendations, or adjustments you believe are required.

Thank you very much for your help and experience on this situation. We look forward to getting your input
and guidance.

Best Regards,

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Write an email to the lawyer (your Assessor) asking for changes to be made to
the supplier contract.
The email should ask to add any changes that need to be made to the contract.

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.

4. Write an email to suppliers (your Assessor).

Write an email that can be sent to all suppliers explaining the changes in the
contract and attach the updated contract. (For the purpose of this activity the
supplier is your Assessor).

The email should ask for confirmation of their legal obligations and provide the
reason for the contract changes.

Inform them that the restaurant can only maintain its registration if they comply
with all of their legal obligations.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.

5. Review the Food Management Policy and Procedures.

As part of your continuous improvement activities, you are required to update

this document to include information you have received while carrying out the
above activities.

It is important that this document gives enough direction for employees to

ensure that they are complying with all relevant laws and regulations, and the
restaurant can maintain its registration.
Save this document as Revised Food Management Policy and Procedures.

6. Send an email to all staff (your Assessor).

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.

It should introduce the attachment and summarise the changes you have made
to the document.
Impress on the staff that it is only by them adhering to the procedures as set out
in this document that the restaurant can maintain its registration.
Attach your Revised Food Management Policy and Procedures to the email.

Subject: Revised Food Management Policies and Procedures

Dear staff,

I hope this email finds you well.

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I'm writing to tell you of some critical modifications to our Food Management Policy and Procedures.
Attached to this email is the amended document, which includes numerous major improvements targeted at
improving our food safety standards and maintaining regulatory compliance.

The adjustments to the Food Management Policy and Procedures were made with the intention of maintaining
the highest levels of food safety and hygiene in our restaurant. It is critical that all employees become
acquainted with the new processes and strictly adhere to them in their daily operations.
By closely adhering to the requirements specified in this paper, we can guarantee that our restaurant remains
registered and operates in compliance with regulatory standards. Each staff member has an important role in
sustaining these standards, and we can only preserve our clients' trust and confidence if we work together.

Please carefully examine the enclosed material and acquaint yourself with the modified processes. If you have
any problems or need more clarification on any element of the policy, please do not hesitate to contact me or
our management team.

Thank you for your attention to this concern and your ongoing dedication to maintaining the highest food
safety standards at Blue Healer Restaurant.

Best regards

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Assessment Task 2: Checklist

Student’s name: SID

Did the student provide a sufficient Completed

and clear answer that addresses successfully?
the suggested answer for the
following? Yes No Comments

PART A

1. The student has evaluated

areas of business operation for
which legal risk management
and compliance is required.

2. The student has Identified legal

risks and compliance
requirements that arise in
business operations.

3. The student has identified a

broad range of sources that
supply information on laws and
licensing compliance
obligations.

4. The student has determined

the compliance requirements
for each area of the Blue
Healer’s business operations.

5. The student has accessed, and

documented, regulatory
information relevant to the Blue
Healer’s business operations.

6. The student has identified, and

documented, the risks and
consequences of not
complying with the compliance
obligations.

7. The student has assessed each

business area’s need for
specialist legal advice on its
compliance obligations.

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KII5094 Managing Hospitality Assessmen

Student’s name: SID

Did the student provide a sufficient Completed

and clear answer that addresses successfully?
the suggested answer for the
following? Yes No Comments

8. The student has used a range

of opportunities to improve
their knowledge of hospitality
regulatory requirements.

9. The student has used

computers and
communication technology to
share the regulatory
knowledge they have
developed.
10. The student has reviewed, and
distribute, policies and
procedures that will ensure
compliance with the Blue
Healer’s legal and licensing
requirements.

11. The student has created

practices to ensure that all staff
are updated with current
knowledge of roles and
responsibilities.

PART B

1. The student has assessed need for

specialist legal advice on its
compliance obligations.

2. The student has maintained the

restaurant’s licence/registration.

3. The student has checked that the

company’s supplier contract is
complying with their legal
obligations.

4. The student has identified the

risks and consequences of not

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KII5094 Managing Hospitality Assessmen

Student’s name: SID

Did the student provide a sufficient Completed

and clear answer that addresses successfully?
the suggested answer for the
following? Yes No Comments

complying with the compliance

obligations.

5. The student has determined how to

ensure the restaurant’s compliance
with regulations and implement
modification as required.

6. The student has reviewed and

distributed policies and procedures
to include new information about
relevant laws and licensing
requirements.

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094| Jan 2023 Page 21 of