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SITXCCS015 Customer Service Report Template

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232 views2 pages

SITXCCS015 Customer Service Report Template

Uploaded by

Ramesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ABN: 57 169 281 501

E: admissions@sydneymetrocollege.edu.au
W: www.sydneymetrocollege.edu.au
Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
Surry Hills NSW 2010
T: 02 8937 0991

Melbourne: Level 5, 440 Elizabeth Street,


Melbourne VIC 3000
T: 03 0 9077 0758

Blue Healer Resort and Spa –


Customer Service Report Template
Introduction

This report's objective is to assess client comments and grievances that were filed during the
first quarter of the fiscal year and make suggestions for enhancing the quality of services
provided. This report is based on five customer feedback entries that were made during this
time and entered into the feedback register. By resolving the concerns brought up and finding
chances for service enhancements, the goal is to increase customer happiness.

Analysis of feedback

Upon reviewing the feedback, several key themes and issues have emerged:

1. Service Delays in Wellness Services:

 Customers appreciated the quality of wellness services but highlighted delays,


particularly with massage appointments.

2. Slow Dinner Service:

 While the food quality at Tappers Restaurant was praised, the speed of dinner service
was noted as an area for improvement.

3. Noise Disturbances:

 A complaint was made regarding noise from neighboring rooms, affecting the overall
comfort of the stay.

4. Conference Management Issues:

 There was dissatisfaction with the organization of a conference event, leading to


customer complaints about meal services.
SITXCCS015 - Enhance customer service experiences
Version: 1.0
Version Date: 07 June 2023
Next Review: 07 June 2024
Approved by: Academic Manager
1
ABN: 57 169 281 501
E: admissions@sydneymetrocollege.edu.au
W: www.sydneymetrocollege.edu.au
Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
Surry Hills NSW 2010
T: 02 8937 0991

Melbourne: Level 5, 440 Elizabeth Street,


Melbourne VIC 3000
T: 03 0 9077 0758

Potential actions to address


Based on the analysis, the following actions are recommended to address the feedback and
complaints:
1. Improve Scheduling for Wellness Services:
 Develop a more comprehensive scheduling system to guarantee prompt service
provision at the wellness center. Future delays may be avoided by providing
personnel with time management and schedule efficiency training.
2. Enhance Dinner Service Efficiency:
 Examine the cooking and serving procedures to find any bottlenecks. During peak
hours, take into account hiring more personnel, and offer training aimed at
accelerating service delivery without sacrificing quality.
3. Strengthen Noise Control Measures:
 Establish more stringent rules about noise and make sure visitors are aware of them
when they arrive. Think about installing soundproofing in your rooms and giving
visitors alternatives like earplugs or different rooms in the event that noise complaints
are made.
4. Improve Conference Event Management:
 Examine and improve the procedure for managing and organizing events. Make sure
that clients' expectations are communicated clearly, and train employees on effective
large-event management.
5. Follow-up and Continuous Improvement:

 Follow up with clients on a regular basis to make sure their concerns have been
appropriately addressed. To promote ongoing progress, include input in the
management reviews that are conducted every quarter.

SITXCCS015 - Enhance customer service experiences


Version: 1.0
Version Date: 07 June 2023
Next Review: 07 June 2024
Approved by: Academic Manager
2

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