Industry Report

a. Information sources
Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or
sources of information. Note that the sources of information that you list should be relevant to your organisation and role.
Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

Information source Summary of information type Links to information

☐
Developers of codes of conduct or ethics - Codes of conduct 1.https://www.google.com/search?ie=UT
F-8&client=tablet-android-samsung-rev2
- Professional behaviors during public events
&source=android-browser&q=Codes+of+
- Code of ethics conduct
2.https://www.google.com/search?ie=UT
F-8&client=tablet-android-samsung-rev2
&source=android-browser&q=code+of+et
hics+hospitality

☐ Discussions with experienced industry personnel - Lesson from mistakes 1.https://www.coursehero.com/file/p6iicuj/

discussions-with-experienced-industry-pe
- Offer to help others
rsonnel-o-industry-accreditation/
- Make a strong first impression

2.https://www.facebook.com/groups/1738
804969676619/

SITHIND006 Source and use information on the hospitality industry 1

 Information source Summary of information type Links to information

☐ Industry accreditation operators - Educational Accreditation 1.https://education.nsw.gov.au/teaching-a nd-

- Hospitality Industry learning/professional-learning/teacher
Accreditation -quality-and-accreditation/accreditation#:
~:text=All%20teachers%20must%20achi
eve%20and,practice%20to%20enhance
%20student%20learning.
2.https://www.qtic.com.au/industry-devel
opment/accreditation/

☐ Industry associations and organisations - Licensing 1.https://www.accc.gov.au/business/indus try-

- Professional registration codes#:~:text=Codes%20of%20cond
- Codes of conduct uct%20provide%20a,to%20those%20wh
o%20sign%20up.

2.https://www.accc.gov.au/business/com
petition-and-exemptions/associations-an d-
professional-services/industry-associati ons

☐ Industry journals, reference books and - New and emerging products and 1.https://compliantlearningresources.com
seminars services .au/rto-resources/?utm_source=google&
- Professional guidance utm_medium=cpc&utm_campaign=Searc h-
- Training Training-Resources&utm_content=train ing-
material&utm_term=training%20mate
rials&gad=1&gclid=Cj0KCQjw9fqnBhDS
ARIsAHlcQYT5Li_hcTNLJNk97E_wzLvH
dlFX_dD9UGLr0vvEMwNXgjIob2pW5lAa
AjGdEALw_wcB

2.https://www.google.com/aclk?sa=l&ai=
DChcSEwjomaiEqKSBAxVf10wCHShaD
2cYABAAGgJ0bQ&gclid=Cj0KCQjw9fqn
BhDSARIsAHlcQYSvNuMP-9wA2WLxsT

SITHIND006 Source and use information on the hospitality industry 2

 Information source Summary of information type Links to information
kMLIOSMNtsbwJJoLGn-Io3WBa_cZFa4
0ux_XEaAu8_EALw_wcB&sig=AOD64_0
qCObMKo1Lv9gwD_3NTqjRycDaIA&rct=
j&q&adurl&ved=2ahUKEwjOo6GEqKSB
AxXPU94KHUr_DLQQ0Qx6BAgHEAE

☐ Networking with colleagues and suppliers - Industry contacts 1.https://www.business.qld.gov.au/runnin

- New and emerging products and g-business/marketing-sales/marketing/bu
services siness-to-business/networking#:~:text=in
%206%20steps-,Role%20of%20networki
ng,which%20will%20strengthen%20your
%20relationships.

2.https://www.google.com/url?sa=t&rct=j
&q=&esrc=s&source=web&cd=&ved=2ah
UKEwi3yputqKSBAxWICIgKHfmAAQYQ
FnoECB4QAQ&url=https%3A%2F%2Fw
ww.buyingfor.vic.gov.au%2Fpreparing-su
pplier-engagement-plan-goods-and-servi
ces-procurement-guide&usg=AOvVaw3O
gbbd78gacVqxF_w1yz97&opi=89978449

☐ Personal observations and experience - New and emerging products and 1.https://prenohq.com/blog/5-strategies-t
services o-improve-service-quality-in-your-hotel/
- Quality improvements
- Improved policies and procedures
2.https://www.researchgate.net/publicatio
n/232902845_Improving_Service_Quality
_in_the_Hospitality_Industry

SITHIND006 Source and use information on the hospitality industry 3

 Information source Summary of information type Links to information

☐ Plain English documents, issued by government - Assistance with interpretation and 1.https://tpd.edu.au/product/hospitality-le
regulators, that describe laws relevant to the application of legislation gislation-digital/
hospitality industry
2.https://www.safework.nsw.gov.au/your-i
ndustry/accommodation-and-food-servic
es/hospitality

☐ Training courses - Qualifications 1.https://www.training.com.au/hospitality-

- Professional development courses/
- Upskilling
-
2.https://allaralearning.com.au/hospitality
-training

☐ Unions - Working conditions 1.https://unitedworkers.org.au/hospitality-

- Support in employment / fair work workers-union/
issues

2.https://yourpilla.com/blog/hospitality-uni
ons

SITHIND006 Source and use information on the hospitality industry 4

b. Obtaining information
This unit requires that you use open and closed probe questioning to interact effectively to obtain information.

You must therefore interview one person while gathering information for this industry report. The interview must be an oral interview and your assessor must
have the opportunity to observe the interview. You can conduct the interviews by phone, by video conferencing, or in person. Record the evidence of the
interview in the table below. Don’t forget to work with your assessor to set up a formal observation for the interview.

Questions asked (indicate

Organisation and contact whether questions are
Information source Name of contact details open or closed) Summary of responses

colleague Kevin abm Do you work in hosiptality yes or no

industry?

Experienced industry Kristin Chef from Kobo How you create the menu for Research for the menu and look for
person the restaurant? the trends going.

Supplier Wanda Ettason company Do you have minimal order yes or no

for your company to send us
the goods?

Industry Body Vanessa AI Group How do you deal with the Make a meeting with the problematic
problem inside the industry? company and try to find the solution for
it.

SITHIND006 Source and use information on the hospitality industry 5

SITHIND006 Source and use information on the hospitality industry 6
c. The hospitality industry
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information.

Information source Response Information sources

Describe the structure of the hospitality industry in The hospitality industry in Australia is a diverse 1. https://www.aapathways.com.au/industries
Australia, including its main sectors and the functions and vital sector of the country's economy, /touri sm-hospitality
of each. What is the economic and social significance encompassing a wide range of businesses and
of the industry? services that cater to tourists, locals, and
business travelers. Hospitality overall is 2. https://explorecareers.com.au/industry/hos
focused on driving customer satisfaction, with
pitalit y-travel-tourism/
the hope of gaining repeat customers or good
reviews.

The hospitality industry within a local

Describe the hospitality industry within the local 1. https://www.revfine.com/hospitality-industry/
government area typically consists of various
government area that you work in.
businesses and services that provide
accommodations, dining, and entertainment
2. https://www.webstaurantstore.com/blog/37
options to residents and visitors.
26/w hat-is-the-hospitality-industry.html

Hospitality organizations can be owned and

Describe how your organisation sits within the 1.https://www.linkedin.com/pulse/ownership-
managed by individuals, families, corporations,
hospitality industry.
or franchises. Customer service is paramount mana gement-shannon-cline
in the hospitality industry.

2.https://www.zendesk.com/au/blog/5-ways-custo
mer-interaction-can-improve-business/

SITHIND006 Source and use information on the hospitality industry 7

Information source Response Information sources
One of the primary responsibilities of a chef is
Describe your role within the hospitality industry. 1. https://www.hitchcockfarms.com/blog/men
to create and regularly update the menu.
Chefs oversee the entire kitchen operation. u-dev elopment-guidelines
This includes managing a team of cooks,
kitchen staff, and ensuring that all aspects of
food preparation run smoothly. 2. https://overproof.com/2021/05/27/kitchen-
mana
gement/#:~:text=Kitchen%20Management%
20Du
ties&text=Supervise%20food%20preparation
%2C
%20cooking%20practices,sent%20out%20to
%20t he%20customer.
Hotel Management careers such as General
Describe career opportunities within your sector of 1.https://www.indeed.com/career-
Manager, Front office manager, food and
the hospitality industry. advice/finding-a- job/hotel-
beverage manager and etc.
In Restaurant and Food services there are management#:~:text=Hotel%20manage
careers such as Executive chef, Sous Chef, ment%20is%20an%20area,and%20other%20
Bartender and etc, serv ices%20for%20guests.
2.https://www.fooddocs.com/post/food-
service#:~:
text=Food%20service%20refers%20to%20th
e,co
mpanies%2C%20and%20institutional%20foo
d%2 0providers.

SITHIND006 Source and use information on the hospitality industry 8

 Director of Luxury Resort Operations Job
Access the position description of your dream 1. https://www.torrens.edu.au/blog/top-10-
Summary:
hospitality job. How does it differ to your current role? essentia l-skills-that-hospitality-employees-
The Director of Luxury Resort Operations is
What additional skills and training do you need? need
responsible for overseeing the day-to-day
operations of a high-end luxury resort, ensuring
the delivery of unparalleled guest
experiences, and driving revenue growth. 2. https://www.glion.edu/magazine/hospitality-
drea m-job/

SITHIND006 Source and use information on the hospitality industry 9

 Information source Response Information sources
This role involves strategic leadership, team
management, and a deep commitment to
maintaining the resort's reputation for
excellence.
What additional skills and training do you need
Guest Experience Team Leadership
Operations Management: Financial
Management
Marketing and Branding

Describe the allied industries to your sector of the The hospitality industry is closely https://cothm.ae/what-are-the-sectors-of-the-ho
hospitality industry. How does each sector rely on the interconnected with several allied industries, spitality-industry/
other? each of which plays a vital role in supporting
and enhancing the overall guest experience.
These allied industries often rely on one https://www.eposnow.com/au/resources/importa
another to provide comprehensive services to nce-of-the-hospitality-industry/
travelers and guests

Describe the industry associations and unions relevant https://www.ahla.com/

to your organisation or industry sector. Describe their American Hotel & Lodging Association
function. (AH&LA):
https://restaurant.org/
Function: The AH&LA is a U.S.-based
association representing the hotel and lodging
industry. Its functions include advocating for the
industry's interests in policy

SITHIND006 Source and use information on the hospitality industry 10

Information source Response Information sources

and legislation, providing education and training

resources, and promoting industry best
practices. It also conducts research on industry
trends and issues.

National Restaurant Association (NRA):

Function: The NRA is a leading association

representing the restaurant and foodservice
industry in the United States. It advocates for
the industry's interests, offers training and
certification programs, and provides resources
on food safety, sustainability, and workforce
development.

Provide two examples of how you use industry Hotel General Manager Staying Informed: 1.https://www.viqal.com/blog/the-impact-of-techno
information to stay up to date with issues and trends. logy-on-hotel-general-managers
How do you share this information with colleagues?

2.https://restaurant.opentable.com.au/resources/r
A hotel general manager may subscribe to estaurant-technology-trends/
industry-specific publications such as "Hotel
Management" or "Hospitality Net" to receive
regular updates on industry trends, market
insights, and best practices. They may also
attend industry conferences and webinars,
participate in professional associations like

SITHIND006 Source and use information on the hospitality industry 11

Information source Response Information sources
the American Hotel & Lodging Association
(AH&LA), and follow influential thought leaders
in the hospitality sector on social media
platforms.

Restaurant Owner Staying Informed:

A restaurant owner may keep up with industry
information by joining a local restaurant
association, subscribing to food and hospitality
magazines like "Restaurant Business," and
following industry blogs and podcasts. They
may also participate in online forums or groups
for restaurant owners and attend food industry
trade shows to stay updated on the latest
culinary trends and technologies.

SITHIND006 Source and use information on the hospitality industry 12

d. Legislation
Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information
about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the
legislation. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your
workplace practices.

Legislative area Relationship to your sector Information sources Strategies for compliance

1. 1.Anti Harassment policy

Equal opportunity law Gender,race,age etc have the
https://employsure.com.au/guides/employment-cont
same chance to get job
racts-and-legislation/equal-employment-opportunity-
and-diversity/
2. 2.Training and education
https://www.localsearch.com.au/guides/solicitors-la
wyers/equal-opportunity-act-new-south-wales

Can have and use skilled skills 1. 1.Association

Occupational licensing
that are guaranteed in public. https://www.fairtrading.nsw.gov.au/trades-and-busin
esses/licensing-and-qualifications
2.
https://www.ncat.nsw.gov.au/case-types/administrati 2.Ethical Conduct
ve-review-and-regulation/occupational-licences.html

Can guarantee the hygiene and 1. Food Safety Supervisors (FSS)

Food safety
safety of the food sold 1.https://www.foodauthority.nsw.gov.au/
2.Hazard Analysis and critical control points
2.
(HACCP)
https://www.foodsafety.com.au/laws-requirements/lo
cation/new-south-wales

SITHIND006 Source and use information on the hospitality industry 13

Legislative area Relationship to your sector Information sources Strategies for compliance

Can provide alcohol safely 1. 1. Staff training and Education

Responsible service of
https://www.liquorandgaming.nsw.gov.au/working-in
alcohol and can control excessive
-the-industry/training-to-work-in-the-industry/getting-
drinking. 2. promote food service
trained/responsible-service-of-alcohol-rsa
2.
https://www.service.nsw.gov.au/transaction/underta
ke-responsible-service-of-alcohol-rsa-training

Be safe and fair. 1. 1. Limits on Betting

Responsible conduct
https://www.gambleaware.nsw.gov.au/?utm_campai
of gaming Preventing addictive games
gn=18328618273&utm_source=g&utm_medium=cp
Helping people who are in c&utm_content=621694316812&utm_term=respons 2. Age Verification
trouble due to gambling ible%20gambling%20nsw&adgroupid=1364420115
70&device=t&matchtype=e&gclid=CjwKCAjwjOunB
hB4EiwA94JWsGnUUKMSFhA2Q2p67gMiWTSgM
NYbC1O_47X2nCoSzNyvbWsC37bvzxoCWDIQAv
D_BwE
2.
https://www.liquorandgaming.nsw.gov.au/working-in
-the-industry/training-to-work-in-the-industry/getting-
trained/responsible-conduct-of-gambling-rcg
Due to the rules of the 1. https://www.epa.nsw.gov.au/
Local community 1. enough parking space
protection (obligations for business, it can reduce the
2.
protecting amenity and damage to local residents and
https://legislation.nsw.gov.au/view/whole/html/20
lifestyle of neighbouring reduce the interference of 23-05-01/epi-2015-0829 2. keeping the noise down
residents when returning business.
delivering hospitality
services)

SITHIND006 Source and use information on the hospitality industry 14

Legislative area Relationship to your sector Information sources Strategies for compliance

Making a cooperative work 1. https://www.industrialrelations.nsw.gov.au/ 1. Equal Employment opportunity ( EEO )

Industrial relations
environment where employees
(including awards)
are treated fairly and can be
2. https://www.irc.nsw.gov.au/ 2. Record keeping
safe at work.

Supervisor endorsement: Supervisor name:

SITHIND006 Source and use information on the hospitality industry 15

e. Quality assurance
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information
which you have provided is consistent with your workplace practices.

Quality assurance
question Response Information sources

Describe the These accreditation schemes help 1. https://www.tripsavvy.com/aaa-diamond-ratings-1895631

industry establishments in the hospitality sector:
accreditation
- AAA Diamond Rating System 2. https://en.wikipedia.org/wiki/Michelin_Guide
schemes relevant to
your industry - Michelin Guide
sector/organisation.

The benefits of industry association

Describe the 1. https://www.indeed.com/career-advice/career-development/networking-opportunity
membership can vary depending on the
industry
sector, but they typically include:
associations
2. https://www.emerald.com/insight/content/doi/10.1108/K-06-2017-0227/full/html
relevant to your - Networking Opportunities
industry sector/
- Knowledge Sharing and
organisation. What Education
are the benefits of
industry association
membership?

SITHIND006 Source and use information on the hospitality industry 16

 Quality assurance question
Response Information sources

Describe the role of an industry These codes serve as a moral compass,

code of conduct or code of guiding individuals and companies to make 1. https://www.yourthoughtpartner.com/blog/bid/59619/leaders-follow-these-6-
ethics. Provide two examples of ethical decisions and maintain integrity in steps-to-build
how you comply with the code their actions. -trust-with-employees-improve-how-you-re-perceived
of conduct in your day to day - Maintaining Trust
work.
- Risk Mitigation
2. https://au.indeed.com/career-advice/career-development/risk-mitigation

Working in the hospitality industry requires a

Describe the work ethic 1.
strong work ethic characterized by https://www.gartner.com/en/marketing/glossary/customer-
required to work in the
dedication, customer focus, attention to centricity?_its=JTdCJTIydmlkJTI
detail, teamwork, adaptability, and a yJTNBJTIyJTIyJTJDJTIyc3RhdGUlMjIlM0ElMjIlMjIlN0Q%3D
hospitality industry commitment to providing excellent service.
and, in particular, in 2. https://au.indeed.com/career-advice/career-development/attention-to-detail
- Customer-Centric Approach
your sector of the
industry. Provide - Attention to Detail
two examples of
how you exemplify
this work ethic in
your day to day
work.

Describe two ethical issues - Labor Exploitation and Fair Wages: 1.https://beta.actu.org.au/wp-content/uploads/2023/06/media1385221d170-
which are particularly relevant to The hospitality industry often relies wage-theft-in-a ustralia-the-exploitation-of-workers-is-widespread-and-has-
your heavily on low-wage, part-time, become-a-business-model-actu
-submission-15-august-2018.pdf
and seasonal workers, such as

SITHIND006 Source and use information on the hospitality industry 17

Quality assurance
question Response Information sources
organisation’s sector housekeepers, waitstaff, and kitchen
staff
of the hospitality 2.
industry. https://www.britannica.com/story/what-is-cultural-
- Cultural Appropriation and
Respect for Local Culture:- n appropriation#:~:text=Cultural%20appropr
the pursuit of creating unique iation%20takes%20place%20when,%2C%20disrespectful%2C%20or%20stereotypical%20
way.
and

- appealing experiences for

guests,

- some businesses in the

hospitality

- sector might inadvertently

engage in

- cultural appropriation.

Supervisor endorsement: Supervisor name:

SITHIND006 Source and use information on the hospitality industry 18

f. Technology
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information
which you have provided is consistent with your workplace practices.

Information source Response Information sources

Describe one current 24/7 chatbot for Customer Support. It can help you filter 1. https://www.drift.com/learn/chatbot/why-are-chatbots-important
technology and one emerging out common question that can lessen the work for /
technology that increases the customer service
efficiency of the way that you
perform your role. What are 2. https://research.aimultiple.com/hospitality-chatbot/
the efficiency gains and how
does the technology help you
to complete your role?

Describe two techniques - Networking 1. www.linkedin.com

which you use to keep up to
- Seminars
date with technologies that
can improve your efficiency 2. https://www.revfine.com/technology-trends-hospitality-industry/
and effectiveness at work.

Describe one current and one online catering management software 1. https://hospitalityinsights.ehl.edu/tag/consumer-trends
emerging catering system
technology relevant to your
organisation or role. 2. https://www.hospitalitydirectory.com.au/suppliers/Hospitality-Wi
Fi-Apps-Consultants-Signs-Menu/

SITHIND006 Source and use information on the hospitality industry 19

Information source Response Information sources

Describe one current and one OpenTable is one of the app that really help people 1. https://www.opentable.com.au/
emerging application (app) to make a reservation at restaurant with just a few
technology relevant to your click
organization or role. 2. https://www.aurecongroup.com/insights/technology-in-the-hos
pitality-industry

Describe one current and one UberEATS / door dash can help you send the food to the 1. https://www.ubereats.com
emerging computer-aided customer without making direct contact with the customer
dispatch system technology
relevant to your organization 2. https://www.doordash.com
or role.

Describe one current and one the newest trend is the 3d food printing, it can create 1. https://all3dp.com/2/3d-printed-food-3d-printing-food/
emerging food production edible object and dishes using specialized 3d printers
system technology relevant to that extrude layers of food materials
your organization or role. 2. https://www.csiro.au/en/news/all/articles/2022/april/the-3d-food
-printing

Describe one current and one Integrated online booking platforms. The technology that 1. https://hopper.com
emerging industry online can help you to connect to a multi-platform with one
booking system technology app.
relevant to your organization 2. www.airbnb.com.au
or role.

SITHIND006 Source and use information on the hospitality industry 20

Information source Response Information sources

Describe one current and one Enterprise Resource Planning (ERP) systems for 1. https://dwr.com.au/how-to-choose-the-best-erp-software-for-yo
emerging industry hospitality can help you to integrate various operations in ur-hospitality-business/
reservations, operations and industry.
financial and tracking systems
technology relevant to your 2. https://www.inteltech.com/erp-for-the-hospitality-industry-how-i
organization or role. t-can-help-your-business-succeed/

Describe one current and one Basecamp is a popular project management and 1. https://basecamp.com/
emerging project management collaboration tool that help teams in the hospitality
system technology relevant to industry manage tasks, communication, and projects.
your organization or role. 2. https://www.star-telegram.com/software-business/article27525
0216.html#:~:text=This%20collaborative%20tool%20allows%20
geographically,and%20discussions%20related%20to%20work.

Describe one current and one TikTok help the promotion for the industry faster than 1.https://www.hotelminder.com/how-to-promote-your-hotel-busin
emerging social media site anything else ess-on-TikTok
technology relevant to your
organization or role.
2.https://www.cvent.com/en/blog/hospitality/tik-tok-hotel-marketi
ng

Describe two new techniques -Contactless check in and check out like deputy app 1.https://www.technology4hotels.com.au/article/contactless-chec
relevant to your role. k-in-in-hotels-what-exactly-is-it
-Contactless ordering and payment

2.https://trufflesystems.io/blog/contactless-ordering-systems-eve
rything-you-need-to-know/#:~:text=What%20Is%20Contactless
%20Ordering%3F,or%20handing%20over%20any%20cash.

Supervisor endorsement: Supervisor name:

SITHIND006 Source and use information on the hospitality industry 21

SITHIND006 Source and use information on the hospitality industry 22
g. You and your work
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information
which you have provided is consistent with your workplace practices.

Question Response Information sources

Provide two examples of how you access and use reading news website talking with other people
1. https://www.abc.net.au/news/topic/hospitality-indu
information about the hospitality industry in your stry
day-to-day work.

2. https://www.hospitalitymagazine.com.au/

Provide two examples of how you access and use

- listening customer feedback 1. https://www.hospitalitynet.org/event/3006153.html
information about hospitality products and services in
your day-to-day work. - checking supplier’s website
2. https://www.google.com/search?q=hospitality+ne
w+products+categories&rlz=1C5CHFA_enAU1027
&oq=hospitality+new+products+categories&aqs=ch
rome..69i57j33i10i160.15170j0j15&sourceid=chrom
e&ie=UTF-8
Provide two examples of how you share updated - talking with other people 1. https://www.hospitalitynet.org/event/3006153.html
information about the hospitality industry, its products,
services and technologies with your colleagues. - showing new things
2. https://www.revfine.com/technology-trends-hospit
ality-industry/#the-latest-technology-trends

SITHIND006 Source and use information on the hospitality industry 23

Question Response Information sources
Describe two examples of how industry information
- Participate in wine tasting to 1. https://www.wineconcept.com.au/
enhances your work performance. learn about trends and
updating wine list
2. https://www.siteminder.com/r/hotel-trends-hotel-h
- Know and act on consumer ospitality-industry/
trends in hospitality
industry
Provide two examples of how information about - Consumer preference for veggie
1. https://www.choice.com.au/food-and-drink/meat-fi
current market trends and customer expectations option sh-and-eggs/meat-substitutes/articles/plant-based-f
have influenced the products and services that you - easy ordering app ood
deliver.

2. https://www.techspian.com/blog/the-rise-of-conta
ctless-payment-in-the-hospitality-industry/#:~:text=
Contactless%20payments%20offer%20increased%
20hygiene,preferred%20option%20for%20most%2
0travellers.
Provide two examples of how you have used industry
- Menu development and guidance for 1. https://www.gffoodservice.com.au/idea/ways-deal
information to improve the quality of your hospitality dieters -dietary-requirements-kitchen/
service.
- Easy reservation service and
2. https://restaurant.opentable.com.au/resources/ho
payment spitality/

Supervisor endorsement:
Supervisor name:

SITHIND006 Source and use information on the hospitality industry 24