JOAN BARBARA MORENO CAMARILLO -

UBALDE
Address: Ludeña St. Brgy. 5 Balingasag Misamis Oriental E-mail:
jb.ubalde@outlook.com
Mobile: +639760442553 +639334579420

_________________________________________________________________

Career Objective
Willing to work in a dynamic, challenging and growth-oriented Company that allows me to
utilize my knowledge and experience to contribute to the growth of the organization and
improve customer satisfaction.

Core Competency
• Experience in office operation as Receptionist, Secretary, Telesales, Customer Care,
Data Encoder and Telephone Operator
• Computer knowledge in MS Office Applications, such as Excel, Word, Outlook
Express, Micros, Opera Systems for Hotels, Sabre Systems for Reservations, CRM
(Salesforce), Zendesk, Twillio, PayPal dashboard, Slack and Zoom.
• Knowledge in Basic and Advanced Computer Troubleshooting
• Knowledge in Basic and Advanced Networking Devices Troubleshooting
• Knowledge in Basic and Advanced Apple IOS Devices
• Knowledge in manual Ving-Card and Auto/Opera linked Ving-Card
• Knowledge in handling manual switch board and computerized switch board
• Knowledge in EDNRD (UAE-Visa Application Encoder System) and CID
• Proficient with office machines such as photocopier, fax and scanner
• Basic knowledge in cashier handling
• Able to work well under pressure, unsupervised or on a team
• Multi-task with a courteous, fun-loving, hardworking, client-oriented attitude

Educational Background
Tertiary Education:
Associate in Computer Science
AMA Computer Learning Centre
Alaminos City, Pangasinan

Secondary Education:
Bani National High School
Bani, Pangasinan

Primary Education:
Cagayan de Oro South City Central School
Cagayan de Oro City

Working Experience

UBIQUITY-Cagayan de Oro City

Customer Support Representative
Netspend
April 19, 2022 - Present

Balboa Digital LLC-Ortigas

Seasonal Lead Verifier/Virtual Assistant
Multi-Account
September 22, 2021- October 22, 2021

Responsibilities:

● Work on a single or handle several programs during a typical work day.

● Capturing additional information from the customer.
● Screening the customer for their interest in the client's product or service. ● Warm
transferring the customer to a provider of a service.

VXI Ph.-Davao
Customer Support Representative
Account: AT&T (Mobility, UVerse &DirecTv)
November 11,2020 - July 2021

Enshored, Ortigas
Buyer Support Specialist
Account: Paddle UK
October 16, 2018-October 30, 2019

IBEX GLOBAL PHILIPPINES, Shaw

Technical Support Specialist
Account: AT&T Mobility
June 29, 2017-August 30, 2018

Sutherland Global Services, Cubao

Technical Support Specialist III
Account: Assist by AOL
June 05, 2016- May 31, 2017

Teletech- Araneta, Cubao

Technical Support Specialist II
Account: Time Warner Cable May
2015- May 2016

Daksh- Concentrix, Ortigas

Technical Support Specialist I
Account: Apple IOS
November 2014- May 2015

Convergys- Shaw Boulevard

Technical Support Specialist I
Account: Hewett Packard
January 2014- November 2014

Synnex- Concentrix Cagayan de Oro City

Technical Support Specialist I
Account: Linksys and ROKU January
2013-December 2013

Responsibilities:

• Support and provide superior service via phone calls, chat and emails. Use
questioning and listening skills that support effective telephone communication
• Responsible for documenting the services and transactions as per interaction, for
company record and/or future reference.
• Understand the impact of attitude in handling calls, chat and emails professionally.
• Effectively deal with job stress, angry, and upset customers. Use the most
appropriate way to communicate with different behavior types.
• Apply the elements of building positive rapport with different types of customers.
• Apply the proper telephone, chat and email etiquette to satisfy various customer
situations.
• Meets commitments to customers
• Display Time flexibility towards shifts as per work floor requirements
Le Meridien Al Sondos Suites
Guest Service Associate
August, 2011- August, 2012

Responsibilities:

● Attend to guests and welcome them with courteously and offer the guest the best
available type of rooms and services according to their financial possibilities to
ensure the best possible income for the hotel.
● Follows up on the guest being shown to their rooms, as well as their luggage being
delivered to their rooms.
● Fills out the logbook and ensures follow up.
● Knows perfectly all types of rooms, their rate, location and their special
specifications. Knows perfectly all procedures concerning guests who check-in
without luggage (light luggage procedure.
● Knows perfectly places of interest, shopping areas, and theatres. Stay informed
about all events taking place inside and outside the hotel (fairs, conventions,
meetings, shows, food weeks, etc.)
● Stays informed about all VIPs staying in the hotel and expected arrivals of the same
days.
● Handles messages & faxes and ensures their delivery after working hours of the
reservation department. Carries out properly all the procedures of the Starwood
Loyalty program (SPG).
● Takes part in solving little problems and some of the guest’s complaints, under the
authority of the Front Office Manager.

Sun and Moon Tourism and Travels LLC

Sales Travel Agent/Secretary/Receptionist
May 1, 2010- May 1, 2011

Responsibilities:

• Present and sell company products and services to current and potential clients.
• Follow up on new leads and referrals resulting from field activity and bookings made
by clients 2nd party.
• Identify sales prospects and contact these and other accounts as assigned. Prepare
presentations, proposals and sales contracts.
• Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made. Develop and maintain sales materials and current
product knowledge.
• Establish and maintain current clients and potential clients.
• Encoding visa applications and updating the clients about the visa status. Checking
visa applications and documents for processing visas.
• Responsible for posting and transferring of the money from online banking to EDNRD
account.
• Updating excel for visa applications.

DHI General Transport LLC (Dubai, UAE)

Part-time Secretary
April 29, 2010- September 1, 2012

Responsibilities:

• Making and receiving client calls and addressing their individual concerns.
• General correspondence. Preparing the receipts and invoices etc.
• Receiving and sending emails to clients and prospective clients.
• Checking, updating and reporting of the details of the client’s concern and queries.
• Checking and fixing appointments of the manager.
• Doing client visits and setting up appointments to market the service to prospective
clients. Attending visitors and clients’ queries
• Maintaining a client database and doing follow ups based on it.
• Making weekly Sales Reports for the reference of our Manager.
Personal Profile
Nationality : Filipino
Gender : Female
Date of Birth : September 17,
1981
Social Security # : 0821894301
TIN : 316414505
Tax Status : ME2
PhilHealth # : 150503555796
Pag-Ibig MID # : 121011483662