NITIN MADAN

9910086366 | madan.nitin976@gmail.com Last updated – 6th Dec’23

9+ Years total experience with 5-6 Years as a Business Process/System Analyst/Scrum

Master/Proxy Product Owner in Payments, Healthcare and Food Safety Domains. Worked in
Customer-centric approach for both Product and Service based organizations, helping teams
transition from traditional way of workings to Agile Mindset adhering to organizational standards
for value stream delivery.
Certified SAFe® 5 Practitioner
Certificate from MVLCO on Basics on International Payments and Cards

WORK HISTORY

TSYS(Global Payments) - https://www.tsys.com/

Agile Team Lead – Business Analyst/Proxy Product Owner - Aug’19 till Current

Payment Domain on Agile-Scrum based Methodology. Worked on International Payments in

Customer Communication Management Systems and briefly on SWIFT MT Messaging formats
category 1 and 2 in SAFE Agile framework towards software delivery while supporting end to end
client solutions.

 Adopting Agile Scrum Based Methodology to carry out the SDLC Lifecycle for projects via
JIRA. Facilitating/Leading Sprint Planning, Stand-ups, Retrospectives, Demos.
 Creating user/client level BRDs, development level FSDs, Use Case Diagrams, Use Cases,
Test Scenarios, Flow Charts and Activity Diagrams.
 Prioritizing story points to for best possible ROI for the client as per solution walkthroughs.
Engaging actively on the progress via Info Bulletins and Bi-weekly touchpoints.
 Performing capacity utilization to effectively plan to aim at increasing productivity while
maintaining the balance in workload. Maintaining Product/Sprint Backlog and performing
Backlog Grooming to handle priority of work.
 Management level reporting via Release Planning/Management. Removing Intra Team
Dependency as a product owner to help achieve the sprint goal.
 Indulging the development team wherever needed to maintain the engagement by
sessions on the solution approach and importance of the piece being built.

Xelba - https://xelba.io/
Business Process Analyst - Nov’18 till Aug’19

Food Safety Domain on Agile-Scrum based Methodology. Working with UK based clients to
understand the need of the client and provide them the best possible Mobile(iOS and Android)
and Web Solution integrated to IOT applications complying with Hazard Analysis and Critical
Control Point (HACCP) guidelines.

 Single point of interaction with the client working on agile framework to be indulged in
requirement gathering, gap analysis, elicitation and pricing.
 Creating Business/Functional Documents, Manuals based on competing requirements.
 Bridging the gap between dev team and stake holders via brainstorming sessions and
comprehensive communications.
 Tracking requirement to test scenarios via RTM. UAT Testing and Deployment Tracking.

Xerox Business Services - https://www.conduent.com

Business System Analyst – March’16 till Feb’17

Healthcare Domain. Working with the client directly to determine any irregular deductions
dependent on any mismatch in the Monthly Payroll File.

 Run XML packages against the system to generate reports dependent on the need.
 Production Issue fixes in the database tables via queries within the SLA timelines. Hard-Fix,
Test and Deploy.
 Plan and Lead kick-offs for new projects, marking dependencies and writing system
specification documents.

Aon Hewitt - https://alight.com

Business System Analyst as Setup Configuration Analyst – Oct’12 till Feb’16

Healthcare Domain. Working as an administrative body to determine the healthcare coverages for
US based clients. Manage choice of coverages for the customers and mapping the deductions from
the paychecks as per the choice. Understanding HIPAA compliance.

 Functional/Web Testing under a Waterfall Approach. Run SQL Queries to fetch data and
test.
 Requirement gathering and implementation by system configuration and data handling in
DB2 Database/Mainframe Tables.
 Documentation via IBM Lots Notes, IBM Rational for lifecycle management.

PROJECTS UNDERTAKEN

 Moratorium
A global initiative where in the financial institutions provided some relaxation to their
respective customers with regards to the monthly dues. The project targeted on communications
regarding the same via CCM.
 Payroll Processing
Examining output from the core payroll XML for the entire population and evaluating the
amount deduction traits for any uncertainties including extra cost deductions. Testing the output
 to follow the traits as per past data and report the changes for tracking and requirement
upgradation.
 Annual Enrolment
New Setup Reported Requirement Updates. Configuring S-TBA,E-TBA, Mobile updates
according to best possible requirement via Gap Analysis and Scope of requirements.

TECHNICAL SKILLS

Business Process Tools: Jira Cloud and Web, Confluence, Clock Work, Lucid chart, Microsoft
Word/Excel/Power point ,Microsoft Outlook, Google(sheets, docs, drive, mail, chat, calendar),
IBM-Lotus Notes
Database: ADB2, SQL, IMS
Technologies : Operational knowledge on Mainframe JCL and SAS, CSS, HTML, Swift, Java,
PyCharm, Bitbucket, Eclipse
Application Lifecycle Management Tools: IBM Rational, Jira, Maestro, RMTT

TRAININGS

Pentair Waters for 2 months – 2011

Jindal Steel for 2 months

EDUCATION

B.TECH Kurukshetra University in Electronics and Communication scoring 70% - 2012

Senior Secondary Education - St. Sophia Sec. Sec School (CBSE) scoring 66% – 2008
Secondary Education - Jindal Modern Public School (CBSE) scoring 83% – 2006

PERSONAL SKILLS

 Comprehensive problem-solving abilities, verbal and written communication skills, humorous

by nature, willingness to learn by hard/smart work.
 Experience in personal/commercial management and team engagement activities
 Possess good interpersonal skills, good reasoning and managerial skills.
 Focused, Self-Motivated and determined towards goals.

NITIN MADAN