Sukhvinder Singh Sardar

156 Plantation Trace Woodstock, GA, 30188. 484-477-9927 sukhwinder2468@gmail.com

https://www.linkedin.com/in/sukhvinder-singh-sardar-03a581104/

EDUCATION
 Master’s in Computer Science from Northwestern Polytechnic University. (Dec-2016)
 Bachelor of Technology in Computer Science from Guru Nanak Autonomous University. (May-2013)

Certifications:
 Certified AWS Solutions Architect
 Certified Scrum Product Owner
 IEEE certified Analyst
 State certified Plain Language Specialist

Summary
 Senior IT Business Analyst / Product Owner with 8+ years of experience working on Business
Analysis, Data Analysis Product Analysis, Business Process Design, Streamlining, System Analysis
and Design, Quality Assurance, Software verification and validation across numerous Industries
such as USA State Government Taxing Agency, USA Federal government Train Services, USA
Healthcare, Life Insurance services, IT Security, and Consulting Industries.
 Worked in various methodologies such as Agile, Lean Six Sigma, Waterfall and Hybrid.
 Working for Amtrak’s- Information Management, Finance Information Management and Treasury
Projects
 Supervised building 12 automated reporting dashboards using Tableau and Power BI tools which are
now used by higher executive’s to identify and determine the root cause and solve the problems on the
lower levels
 Brainstormed with 30 business user’s to understand requirements and provided change results that
improved processes, reduced costs, increased revenue, and enhanced customer experience up to 76%
 Championed the implementation of new ERP systems, requirements gathering and analysis, design,
testing, training and support for 40 users in multiple departments
 Built complex Excel and Tableau reports that audited $22M pay which consisted of employee’s from all
Amtrak departments
 Developed numerous supply chain KPI's including Fuel KPI, Excess Idling, Service delivery and
operations analysis, Flash Reports, Headcount Dashboard, Treasury KPI’s to name a few for order
tracking, fuel consumption volume, various financial inventory reports, backorders, internal customer
service report etc. using Tableau, Power BI, MS Access, Excel, Visio and PowerPoint
 Created, navigated and maintained SharePoint repositories for several divisions which are IT, HR,
Taxpayer Services, Alcohol and Tobacco divisions in the Georgia Department of Revenue and Georgia
Department of Driver Services
  Possess extensive knowledge in different frameworks such as Scrum, SAFE, and Kanban. Has
experience working in various domains.
 During my tenure with Georgia Department of Revenue, worked with the Georgia Department of Driver
Services in implementation of the project for license and registration renewals which can be done at a
Kiosk of any supermarket.
 Tested the Drives project functionality by mapping the driver and taxpayer’s information from DOR to
DDS systems.

TECHNICAL SKILLS:

Methodologies Agile, Lean Six Sigma, Waterfall and Hybrid

Frameworks SAFe, Scrum, Kanban, XP
Modeling Tools Balsamiq, MS Visio, Lucid Chart, Adobe Photoshop, Postman, Sequence
Diagrams, Entity Relationship Diagrams
Web Technologies Web service, Micro service, API, SOAP, RESTful, Drupal, Adobe
Content Management
Programming language Python, XML, R, JSON, HTML & CSS
Vitalization tools Tableau, Power BI, SSRS, QuickSight, Qlik Sense, BOBJ Universe View,
SAP BOBJ Dashboards
Documentation Tools Swagger, SharePoint, Confluence, MS Outlook, MS PowerPoint, MS
Office, HP ALM
Project Management Tools JIRA, Trello, Zephyr, Version one, MS Project, Azure DevOps, GitHub,
HP ALM, Lucid Chart
Database Tools MS SQL Server, SQL, SSIS, Oracle, SQL Workbench, AWS Redshift,
Mulesoft, DBvear, Snowflake
Other Tools Visual studio Code, RS Studio, MS Excel, MS access WI-Tronix, IBM
GIS Temperature tool

Work Experience
Senior IT Business Analyst/Product Owner. Nov 2021 - Present
AMTRAK, Atlanta , GA.
Responsibilities:

 Senior IT Business Analyst / Product Owner with 8+ years of experience working in various
methodologies such as Agile, Lean Six Sigma, Waterfall and Hybrid.
 Working for Amtrak’s- Information Management, Finance Information Management and Treasury
Projects
 Supervised building 12 automated reporting dashboards using Tableau and Power BI tools which are
now used by higher executive’s to identify and determine the root cause and solve the problems on the
lower levels
 Brainstormed with 30 business user’s to understand requirements and provided change results that
improved processes, reduced costs, increased revenue, and enhanced customer experience up to 76%
 Lead implementation of new ERP systems by requirements gathering, analysis, design, development,
testing, training and support for 40 users in multiple departments
 Built complex Excel and Tableau reports that audited $22M pay which consisted of employee’s from all
Amtrak departments
 Working as Analyst/Product Owner on three separate projects to analyze Big Data and report systems
data.
 Expert in managing master product backlog and coordinated with sub product teams regarding the same
 Communicate, present and facilitate meetings with various department business personnel’s.
 Highlight and flag open issues, dependencies and assumptions during business requirements review
meetings.
 Act as a liaison between the business and development teams communicating project status and issues
regarding development and implementation.
 Created workflow diagrams using formal notation such as the Business Process Modeling Notation
(BPMN).
 Extensively used Lucid Chart, Pie Chart tools to create business process modeling diagrams
 Created Entity relationship diagrams, flow charts and use case diagrams to gather requirements and
communicate them to the IT teams
 Created, navigated and maintained SharePoint
 Responsible for gathering technical requirements, source system analysis, gap analysis, data profiling,
requirements documentation for ETL development and report development
 Responsible for working closely with various department stakeholders groups to build functional design
documents
 Interact with the users, subject matter experts (sme’s) and other stakeholders to acquire a better
understanding about the business processes and needs
 Created Service request (SR) tickets, Change request (CR), Incident Request (IR), Production change
request (PCR), Functional change request (FCR) and (SQR) when needed, for project migrations and to
report any issues
 Made sure Quality of Service is maintained from the start till the end of the project
 Responsible for maintaining and reporting any server system issues
 Recommended appropriate changes to the server network which in turn helped the organization in
betterment of the server platform
 Involved in the whole life cycle of the server changes right from gathering requirements, design review,
test and production
 Documented both Functional and Non Functional Requirements in the Business Requirement Document
which helped in performance, scalability, security and usability of the tools and applications or the
project
 Building UAT test cases and coordinating the end to end system testing, mapping the business
processes, designing the POC, building training manuals, User manuals and knowledge management
documentation
 Identified and analyzed cross functional requirements for three major Amtrak Departments for data
integration
 Drive the daily scrum meetings, defined the user scripts and managed the product backlog using the
agile methodology
 Facilitated the communication between various functional teams and the vendor to determine the
application problems, remediation approaches, and the implementation path
 Managed the AWS infrastructure and strategic vendor relationships.
 Experience in snowflake data warehouse environment for data modeling, reporting on
dimensions/hierarchies in Star Schema FACT & Dimensions tables
 Experienced with GCP and AWS Cloud environment, Designing, Implementing, managing and
supporting various resources to build the environment from the scratch to across different Application
environment, Development, QA, Staging, Production.
 Analyze the source data coming from SAP BPC systems, SAP BOBJ Systems and DBeaver for working
with business users & developers to develop the model
 Involved in creating ETL tables and POC’s, tableau data sources, data sets, graphs, reports and
presentations for internal and external ad-hoc reporting requirements
 Analyze and evaluate Big data/information gathered from multiple sources such as WI-Tronix and IBM
ARC GIS Temperature information which was connected via API and reconcile/address conflicts or
business issues
 Worked closely with the engineering team to deliver new product features, enhancements, and critical
defect fixes.
 Presented product strategies, roadmaps, and solutions to external and internal stakeholders.
 Utilized sql queries to perform data mining on Amtrak’s Finance Management, Treasury and
Information Management data from sql server and created dashboards and reports in tableau to provide
to the senior management and advised them on trends and emerging enterprise data management and
business analytics technologies and strategies
 Created, navigated and maintained SharePoint repositories for Amtrak’s Finance, Information
Management and Treasury Department
 Worked with internal business clients and business leads to create functional requirement
documentation.
 Developed numerous supply chain KPI's including Fuel KPI, Excess Idling, Service delivery and
operations analysis, Flash Reports, Headcount Dashboard, Treasury KPI’s to name a few for order
tracking, fuel consumption volume, various financial inventory reports, backorders, internal customer
service report etc. using Tableau, Power BI, MS Access, Excel, Visio and PowerPoint
 Generate reports of transactions using sql DBeaver.
 Used SQL, Python, Excel, and other tools to create reports and data validation and data visualization.
 Designed and developed reports to be used in the comprehensive annual financial report
  Lead the Finance, Treasury and Information management departments to ensure that the product vision
is accomplished through delivering prioritized user stories.
 Managed the complete product lifecycle from requirements gathering to prioritization to product release.
 Walkthrough of requirements mapping document and impact analysis with respect to any changes in the
ETL process.
 Monitor project progress by tracking activity, resolving issues, publishing progress reports and
recommending actions.
 Provided guidance and furnished solutions to program manager, project managers, and technical lead on
documentation procedures and development.

IT Business Analyst 2 / Product Owner. Nov 2017 – Oct 2021

Georgia Department of Revenue, Atlanta, GA.
Responsibilities:
 IT Business Analyst 2 / Product Owner of the State of Georgia Individual Forms which comprises of
Form 500, 500X, 500EZ etc.
 Worked with the Georgia Department of Driver Services in implementation of the project for license
and registration renewals which can be done at a Kiosk of any supermarket.
 Tested the Drives project functionality by mapping the driver and taxpayers information from DOR to
DDS systems.
 Worked on Forms Design Software which includes Adobe Acrobat Reader, Illustrator, DC, and Adobe
Enterprise Management for both Paper and Fillable web formats.
 Developing, modifying and coding Forms and Booklets. Developing 1D and 2D Barcodes for all the
Georgia State Forms using JavaScript, HTML/CSS and InDesign
 Worked on Power BI to create visualization solutions like dashboards, metric Reports.
 Used SQLs to test various reports and ETL load jobs in development, Test and production.
 Wrote and execute Test Cases and Data Validation for ETL to compare Source and Target database
systems.
 Participating in daily stand-ups to make sure that each member provides a status update of the previous
day's tasks.
 Identify and remediate problems, impediments, and defects that could delay the demo and delivery of
the user stories in the Agile delivery cycle.
 Serve as a Subject Matter Expert (SME) in the development of technical documents related to the
implementation of data received from the different departments related to taxing.
 Coordinate and manage code releases and shared APIs with other IT groups and Sharing and
maintaining contracts with third-party vendors.
 Communicate with other management, Application Engineers and Production Support teams on product
issues and work on rapid resolution of issues/defects.
 Track and communicate team velocity and sprint/release progress to IT managers.
 Involved in multiple projects and handling teams that develop and support the UI and Backend
processes for Georgia Department of Revenue web applications and Tax Forms.
  Expert in managing master product backlog and coordinated with sub product teams regarding the same
 Responsible for prioritizing the backlog, creating and accepting user stories.
 Led a cross-functional team comprised of internal employees and external contractors.
 Facilitated release planning, sprint planning, and retrospectives and responsible for creating tasks and
writing stories in JIRA, MS Azure Devops and HP ALM.
 Performed Unit and Integration testing for ETL process.
 Created and maintained Requirements Traceability Matrix
 Worked on functional and system change requirements. Updating and defining Implementation guides,
Forms and Specifications and creating test cases for vendors on both Paper and Electronic side.
 Developing, testing, and verifying XML schema for guidelines and test cases using Altova XML Spy.
 Maximized processing files of payroll providers using Core File Transfer Protocol (FTP Tool)
 Provided efficient support for testing the content, scanner readability and placement for system
processing, system changes and file format layouts.
 Testing the system in both SIT and UAT environments making sure that all the requirements associated
with the Business has been met and Integrated Tax Services (ITS) and Georgia tax Center (GTC)
website are working smoothly.
 Experience in working upon Microsoft Office tools such as Word, Excel, PowerPoint, Access, Visio.
 Experienced in working upon Cloud based environment using Microsoft Azure Devops and Amazon
Web Services and Google Cloud Platform.
 Experienced Digital Content Reviewer and Manager
 Used SharePoint as a repository for project documentation.
 Created, navigated and maintained SharePoint repositories for several divisions which are IT, HR,
Taxpayer Services, Alcohol and Tobacco divisions in the Georgia Department of Revenue and Georgia
Department of Driver Services
 Worked on new installations such as migrating all the State related Forms to Google Cloud Platform
from Mainframes.
 Worked on migrating the Department of Revenue website from Drupal 7 to Drupal 8.
 Performed web services by posting Georgia State Forms and other Tax related Templates to the
Department of Revenue website using Drupal.
 Made sure Quality of Service is maintained from the start till the end of the project
 Documented both Functional and Non Functional Requirements in the Business Requirement Document
which helped in performance, scalability, security and usability of the tools and applications of the
project
 Documented the flow of year-round process as a Flowchart for Vendor Support Team for a better
understanding for the team mates as well as the newbies.
 Successfully documented all the projects associated with the group.
 Directed training upon new projects and migrations to the new system or upgrades whenever changes
were made.

Business Analyst. Jan 2017 – Oct 2017

Change Healthcare, San Francisco, CA.
Responsibilities:

 Interviewed SMEs and other Stakeholders to better understand the business requirements related to
REMS programs.
 Updated Assessment Business Requirement Documents for Health Insurance programs
 Documented and analyze the current outstanding issues and provide recommendations supported by
analyses such as Cost-Benefit Analysis.
 Participated with the DW’s team in creating a Proof-of-Concept plan (POC) for Big data migration from
SAP to Azure database.
 Assisting the team in Big data ingestion from different source systems into Azure Data Lake Storage.
 Performed Data Validation in Oracle database for Health Insurance programs.
 Defined best practices for SSRS and Tableau report development and convert metric insight reports to
tableau reports.
 Created a Test Strategy for a project development for instance Pledge program.
 Collaborate with system architect in designing high level ETL architecture for overall data transfer from
the source server to the target Warehouse which encompasses server name, database name, accounts,
tables, and data flow.
 Used SQLs to test various reports and ETL load jobs in development, QA and production.
 Create ERD and review the data model and reporting requirements for metrics reports with ETL
engineers and Reporting team.
 Performed Unit and Integration testing for ETL process.
 Worked and manage large data sets and provide data cleansing support for use in presentations, metrics,
and reporting of information.
 Created metric reports from a large dataset using advanced Excel skills such as power query, join tables,
pivot table, VLOOKUP, Fuzzy Lookup, match index formulas and more.
 Participated with the Data Warehouse (DW) team in several meetings such as sprint planning and daily
scrum to develop the spirit goal and track the team progress based on the Business Value assigned by
business team.
 Actively working on tens of metric report areas e.g., claims, payer, enrollment, and provider network to
provide them to the sponsors.
 Used SQL, Python, Excel, and other tools to create reports and data validation and data visualization.
 Supported the Product Owner in refining the Product backlog and prioritizing user stories.

Business Analyst Feb 2014 – July 2015

Unisys India Pvt Ltd, India.
Responsibilities:

 Determined user/business/functional requirements. Created vision, scope, and use case documents;
business process models, use case diagrams, activity diagrams, and state chart diagrams. Designed and
developed Use Cases, Activity Diagrams and Sequence Diagrams.
 Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
  Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
 Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to
resolve open issues.
 Coded corporate business processes in order to create real time customized management decision
support business models.
 Programmed forecasting, pipeline management, product information, budgeting, completed and
scheduled workday activities and lead management business process models using MS Excel Visual
Basic for applications and linked them to databases using MS Query and Open Database Connectivity
(ODBC) database drivers.

Jr Business Analyst May 2013 – Dec 2013

Wipro Technologies, India.
Responsibilities:

 Coordinated with project team, setting up the branches for new product launch, underwriting norms,
product illustrations and product features of Life Insurance Corporation Of India.
 Co-ordinated with front office, middle and back office on a case-to-case basis to resolve queries from
customers.
 Managed customer centric operations, forwarding customer instructions to the concerned department
and ensuring customer satisfaction by achieving delivery and service quality norms.
 Prepared and analyzed weekly monthly quarterly and yearly reports of the policy holders using
Microsoft Excel.
 Performed and analyzed Statistical Trends in Life Insurance- Contains information about the size,
growth, and development of the Insurance industry, including data on market shares, number of policies,
premium, financial advisors, new products and claims Spreadsheets are in Excel format.
 Analyzed individual High Net worth Individual customers’ investment portfolio on Unit Linked
Investment plans and sent weekly and monthly statements to the Zonal Head.
 Prepared monthly performance reports on Region’s performance.
 Conducted product presentations, promotional activities for market development, brand visibility.