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Weekly Schedule of TQM

The document outlines a 15 week schedule of topics for a course on Total Quality Management. The topics include introductions to TQM frameworks and philosophies, quality leadership, strategic planning, design for quality, six sigma methodology, continuous process improvement techniques like kaizen, quality measurement tools, quality function deployment, quality management systems, and balanced scorecards.

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HASEEB XAMAN
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17 views1 page

Weekly Schedule of TQM

The document outlines a 15 week schedule of topics for a course on Total Quality Management. The topics include introductions to TQM frameworks and philosophies, quality leadership, strategic planning, design for quality, six sigma methodology, continuous process improvement techniques like kaizen, quality measurement tools, quality function deployment, quality management systems, and balanced scorecards.

Uploaded by

HASEEB XAMAN
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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WEEKLY SCHEDULE OF LECTURE, TQM (Spring 2024)

Week Topics Description

1 Introduction to Total Quality Management, definition of Quality, Basic approach, New and old cultures, Gurus of
TQM, Total Quality Management framework, Awareness about TQM

2 Defining Quality, Nine dimensions of Quality, Historical review, Obstacles of TQM.,Benefits of TQM & TQM Exemplary
organization

3 Leadership definitions, Characteristics of Quality leaders, Leadership concepts, The 7 Habits of Highly effective people

4 Ethics & root causes of unethical behavior, Ethics management program, The Deming philosophy of leadership (14
points of Deming), Role of TQM leaders, TQM implementation process, Quality councils.

5 Core values concepts & frame of leadership, Quality statements, Vision & Mission statement, Strategic Planning & 7
steps of Strategic planning, Annual Quality improvement programs, Communication models, TQM exemplary
organization

6 Design for Quality: Quality by Design, Product development, Flow Diagram (Sequential vs
Concurrent),Benefits of Quality by Design, Quality by Design Teams, Communication models,
Implementation, Process Tools, Organizational tools, Product Development tools, Production tools,
Statistical tools, Misconceptions & Pitfalls
7 Six sigma basics: Definition, importance of six sigma, Goals, Application, Six sigma evolutionary timeline, Six sigma
history , six sigma philosophy, Six sigma methodology, TQM & Six sigma

8 Planning for Quality: Introduction to Planning, Planning/decision making process, Importance of planning, Strategic
planning, Vision, Mission, Goals & objectives, Types of goals, Functional areas of goals, Management by objective,
Planning concepts

9 Continuous Process Improvement: Introduction to Improvement Processes, Process Flow diagram, 5 ways of
improvement, Continuous Process improvement cycles, Jura Trilogy.

10 Continuous Process Improvement: Types of Problems, Improvement strategies, PDSA cycle, 7 steps/phrases of
improvement process, 5s method, Kaizen, Re-engineering, Quality Assurance & Quality control.

11 Kaizen: Introduction to Kaizen, key elements of Kaizen, Kaizen methodology, Types of Waste: MURA, MURI & MUDA,
Gemba kaizen, Eight types of waste (MUDA), Management’s role in Kaizen implementation, Examples (TOYOTA),
Kaizen benefits

12 Quality Measuring Tools: Quality, Tools for quality, check sheet & its types with examples, Histogram, Pareto Chart,
Cause & Effect diagram, Scatter Diagram, Flow chart & Process making, its purpose , uses & methodology. Examples

13 Quality Function Deployment: Introduction to QFD, QFD team, Benefits of QFD, The voice of customers, Building
House of Quality (5 step process with diagram explaination), QFD process, Conclusion & examples.

14 Quality Management System: Introduction to QMS, Purpose of QMS, Benefits of QMS, ISO 9000 registration, Benefits
of ISO registration, ISO 9000 series standards, Application of ISO 9000, Process model, ISO 9001 requirements,
Implementation & Documentation

15 Balanced Score card: Introduction , history of balance score card, basic concept, purpose and importance, business
perspective: Financial, internal process, customer and growth, Balanced score card measurement, key implementation
factors, Strategy map, Examples, Strength & weakness , Benefits of score card

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