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Quality Management

The document outlines a Quality Management course with objectives to teach principles and practices of quality management. It covers topics such as quality philosophies, statistical process control, quality tools, and management systems, with a focus on enhancing organizational performance. The course includes various learning outcomes and a mapping of course outcomes to program outcomes.

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keerthi
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15 views2 pages

Quality Management

The document outlines a Quality Management course with objectives to teach principles and practices of quality management. It covers topics such as quality philosophies, statistical process control, quality tools, and management systems, with a focus on enhancing organizational performance. The course includes various learning outcomes and a mapping of course outcomes to program outcomes.

Uploaded by

keerthi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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L T P C

P24BAOM03 QUALITY MANAGEMENT


3 0 0 3
COURSE OBJECTIVE:
 Enables student to Learn the various principles and practices of Quality Management

UNIT I: INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality. Concept of Quality –different
perspectives. Concept of total Quality – Design, inputs, process and output - Attitude and involvement of
top management. Customer Focus – customer perception - customer retention. Dimensions of product and
service quality. Cost of quality

UNIT II: QUALITY MANAGEMENT PHILOSOPHIES AND PRICIPLES 9


Quality Gurus - Crosby, Deming, Masaaki Imai, Feigenbaum, Ishikawa, Juran, Oakland, Shigeo Shingo,
and Taguchi. Concepts of Quality circle, Japanese 5S principles and 8D methodology

UNIT III: STATISTICAL PROCESS CONTROL 9


Statistical Process Control (SPC) – Meaning, Significance. construction of control charts for variables and
attributes. Process capability – meaning, significance and measurement. Six sigma- concepts of process
capability. Reliability concepts – definitions, reliability in series and parallel, product life characteristics
curve. Total productive maintenance (TMP), Terotechnology. Business process Improvement (BPI) –
principles, applications, reengineering process, benefits and limitations

UNIT IV: QUALITY TOOLS AND TECHNIQUES 9


Quality Tools - The seven traditional tools of quality, New management tools. Six-sigma, Bench marking,
Poka-yoke, Failure Mode Effect Analysis (FMEA) – reliability, failure rate, FMEA stages, design, process
and documentation. Quality Function Deployment (QFD) – Benefits, house of quality. Taguchi - quality
loss function, parameter and tolerance design, signal to noise ratio.

UNIT V: QUALITY MANAGEMENT SYSTEMS 9


Introduction Quality management systems – IS/ISO 9004:2000 – Quality System –Elements,
Documentation guidelines for performance improvements. Quality Audits - QS 9000 – ISO 14000 –
Concepts. TQM -culture, framework, benefits, awareness and obstacles. Employee involvement –
Motivation, empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal.
Supplier - Selection, Partnering, Supplier Rating.
TOTAL: 45 PERIODS

Text Books:
1. Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield -Sacre,
Hemant Urdhwareshe, Rashmi Urdhwareshe, Total Quality Management (TQM), Fifth edition,
Pearson Education, 2018.
2. Shridhara Bhat K, Total Quality Management – Text and Cases, Himalaya Publishing House, First
Edition

Reference Books:
1. Poornima M.Charantimath, Total Quality Management, Pearson Education, Second Edition, 2011.
2. Douglas C. Montgomory, Introduction to Statistical Quality Control, Wiley Student Edition4th
Edition, Wiley India Pvt Limited, 2008.
3. Indian standard – quality management systems – Guidelines for performance improvement (Fifth
Revision), Bureau of Indian standards, New Delhi.
4. Panneerselvam.R, Sivasankaran. P, Quality Management, PHI Learning, 2014
Course Outcomes: At the end of the course, the students will be able
CO Course Outcome Statement Knowledge Level
CO1 Understanding the evolution of Quality management Understanding
CO2 Understanding of quality philosophies and practices Understanding
CO3 Ability to apply statistical process control to enhance quality. Understanding
CO4 Ability to apply quality tools to enhance organization's quality
Understanding
performance
CO5 Awareness of quality management systems Understanding

CO-PO Mapping
CO PO1 PO2 PO3 PO4 PO5
CO1 2 3 1 1 2
CO2 3 3 1 1 3
CO3 2 3 1 1 1
CO4 2 2 1 1 2
CO5 3 2 1 1 3
Average 2.4 2.6 1 1 2.2

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