CROSSROADS CARE SOUTH THAMES

Role applied for:

SECTION A: Personal Details

PLEASE COMPLETE IN BLACK PEN/TYPESCRIPT


1. FORENAME/S SURNAME .

2. ADDRESS .

..

Post Code E-mail ........................................................................

3. Telephone Number (Day)(Evening) ...

4. Do you have a current driving licence? Yes/No.

Do you have use of a vehicle? Yes/No

5. If appointed, when would you be able to start work? .

6. Referees

Please give two referees, one of whom should be your present or most recent employer.
References will only be taken up if you are offered the post.

Name .. Name ..

Address .. Address ..

.. ..

.. ..

Telephone No Telephone No

Occupation Occupation

7. I declare that to the best of my knowledge the information provided by me on this
application form is correct.


Signed . Date

SECTION B: Employment History

Please complete in reverse historical order, i.e. starting with your current/most recent employment
(providing address) and ending with your first employment. Please include both paid and unpaid jobs,
and continue on a separate sheet if necessary.


Employer

Post Held

Salary

From

To
Reason for
Leaving
























































SECTION C: Knowledge Relevant to the Job

List below examination results and professional qualifications and courses attended (include
specialised knowledge and training). Please continue on a separate sheet if necessary.

Education and qualifications (Secondary School and beyond)

Establishment Course Qualifications Dates
attended attended (if any) attended

















Other courses attended which you consider relevant to this post

Title & nature Organised by: Dates attended






















SECTION D: Experience

Please use this section to give details of any experience and/or training, which you believe may be
relevant to this post. When completing please refer to the person specification and give details of how
your experience, skills and aptitudes match those as set out. Please continue on a separate sheet if
necessary.
























SECTION E: About Yourself

Please add any other information about yourself that you feel may be relevant, which has
not been covered elsewhere in the application. Please explain your reason for applying for this post.
Include any skills or personal qualities you have which you feel could be important in doing the job.
Please continue on a separate sheet if necessary.























SECTION F: Are you an ex-offender? Yes / No

(If you selected YES, please refer to the enclosed policy of recruitment of ex-offenders)

The personal data will only be used in connection with processing your application for employment and
in compliance with the Data Protection Act 1998


Please return your completed application form to:
CROSSROADS CARE SOUTH THAMES
Vestry Hall
London Rd
Mitcham
CR4 3UD
(October 2011)
Page 1 of 5
Crossroads Care South Thames

Care Manager Adults - Job Description

Job Title: Care Manager Adults

Hours: 35 hours

Salary

Responsible to: Registered Manager

Overall Purpose:

To manage, co-ordinate, develop and promote all Crossroads Care South Thames current
and future short breaks/care services for the carers of adults with mental health needs, long
term health needs and those with physical and learning difficulties ensuring that Crossroads
clients receive a reliable and efficient care support service

Principal Duties and Responsibilities

Service

1. Process referrals and undertake all initial client assessments for all adults with mental
health needs, long term health needs and those with physical and learning difficulties
appropriately and promptly allocating these to the relevant Senior Care Support Worker/s as
appropriate once assessed

2. Be specifically responsible for the services for adults with mental health needs, long term
health needs and those with physical and learning difficulties processing all referrals
appropriately and promptly

3. Be aware of local services for the carers of adults with mental health needs, long term health
needs and those with physical and learning difficulties and their carers, in the communities in
which South Thames operate and act as a resource for clients and care staff

4. Operate the assessment, reassessment and care planning process for adults with mental
health needs, long term health needs and those with physical and learning difficulties within
Crossroads Care South Thames guidelines ensuring that client needs are matched with
CSW competences.

5. Operate and contribute to the development of systems which improve service delivery and
quality

6. Ensure that Crossroads Policies and Procedures are implemented, in particular where these
relate to service delivery and best practice

7. In conjunction with the Care Management Team participate in and implement a duty rota/on
call system

8. Attend client reviews and case conferences as required

9. Keep confidential and accurate client records
Page 2 of 5

10. Actively promote the service

11. Keep confidential and accurate client records

12. Actively promote the service

13. Monitor and prioritise the adults with mental health needs, long term health needs and those
with physical and learning difficulties waiting list within Crossroads Care South Thames
guidelines

14. Actively promote the service

15. Provide cover for the Care Managers for Older People and Children in their absence

Personnel

16. Be responsible for the management of a team of Senior Care Support Workers and through
them the management of a team of care support workers

17. Ensure that the allocation and co-ordination of the service best meet the needs of the client

18. Organise regular monthly meetings with Senior Care Support Workers and Care Support
Workers.

19. Undertake individual supervision and appraisal for the Senior Care Support Workers and
provide ongoing support on a day-to-day basis.

20. Monitor the supervision and appraisal systems for care support workers

21. Be responsible for and undertake the first stage of the complaints and disciplinary
processes within Crossroads Care South Thames

Management:

22. Be responsible to the Registered Manager for maintaining the service within the hours
budgeted for

23. Compile and maintain accurate records, service data and reports on service, submitting
these as required for monitoring purposes internally to Crossroads Care South Thames as
appropriate

24. Evaluate and monitor service quality assurance and standards of care including undertaking
spot checks to monitor CSWs work

25. In conjunction with the Registered Manager support the planning and delivery of Support
Worker recruitment, induction and in-service training including the NVQ programmes.

26. In conjunction with the administrator manage the computerised and manual systems for the
maintenance of accurate and confidential client records



Page 3 of 5

Development:

27. Lead on the development and implementation of new projects for adults with mental health
needs, long term health needs and those with physical and learning difficulties

28. Identify and be aware of the particular needs of carers and utilize that knowledge to
increase awareness of those needs.

29. Develop effective relationships with the lead service managers for adults with mental health
needs, long term health needs and those with physical and learning difficulties

General:

30. Work as part of the core team

31. Be aware of own training needs and attend study days as requested

32. Keep abreast of all current legislation appertaining to adults with mental health needs, long
term health needs and those with physical and learning difficulties and their carers providing
advice and support to the Registered Manager as necessary

33. Represent and promote the aims and objectives of Crossroads Care South Thames

34. Participate in the supervision process and attend and contribute to all other relevant
meetings

35. Act at all times in accordance with the organisations policies and procedures

36. Carry out other duties consistent with the post, as required by the Registered Manager/CEO
or Deputy CEO

(30
th
March 2011)




















Page 4 of 5


Person Specification

Essential

Qualification

NVQ Level 3 in Care, or equivalent professional qualification

Experience
At least two years experience in a care setting at Senior Care Support worker level or
above
Co-ordination of a care service or equivalent
Significant experience of Client assessment in a care setting
Provision of direct line management supervision and support to a significant number of
care staff or volunteers

Knowledge and Skills
A good understanding of and an empathic approach to the needs of carers
Knowledge and understanding of CQC standards
Understanding of management issues in delivering community based services
Sound knowledge and understanding of Vulnerable Adults issues, processes and
procedures
Good communication skills
Proven organisational skills
Knowledge and understanding of person centered planning
Awareness and understanding of the statutory and voluntary service sector
Understanding and commitment to confidentiality
Self supporting in administrative work and able to maintain accurate records and
statistics
IT Literate
Knowledge and understanding of Equal Opportunity issues
Knowledge of Health& Safety good practice

Ability
To develop and promote a service
To work on own initiative
To work successfully with a wide range of people
To be available for some out of hours work
Ability to demonstrate effective management and leadership.
Ability to achieve service delivery to national standards.
Ability to develop positive relationships within the work setting, contribute effectively to
achieve consistency and quality and work flexibly as part of a team.





Page 5 of 5
Desirable

Qualification

NVQ Level 4 in Care, or equivalent professional qualification

Experience
Previous experience of developing projects
Previous experience within the voluntary sector
Risk assessment

Knowledge and Skills
Knowledge of supervision and appraisal systems
Awareness of legislation concerning carers and/or those affecting adults with mental
health needs, long term health needs and those with physical and learning difficulties
Awareness of appropriate community based resources for carer and cared-for


Ability
Able to use Microsoft word and excel software packages

1.0 GENERAL PRINCIPLES

1.1 As an organisation using the Criminal Records Bureau (CRB) disclosure
service to assess applicants' suitability for positions of trust, Crossroads Care
complies fully with the CRB Code of Practice and undertakes to treat all
applicants for positions fairly. t undertakes not to discriminate unfairly against any
subject of a disclosure on the basis of conviction or other information revealed.

1.2 Crossroads Care is committed to the fair treatment of its staff, potential staff
or users of its services, regardless of race, gender, marital status, sexual
orientation, gender re-assignment, age, ethnic origin, disability, religion or belief,
lack of religion or belief, political opinion or offending background.

1.3 This written policy on the recruitment of ex-offenders is made available to all
disclosure applicants at the outset of the recruitment process.

1.4 We actively promote equality of opportunity for all with the right mix of talent,
skills, and potential and welcome applications from a wide range of candidates,
including those with criminal records. We select all candidates for interview based
on their skills, qualifications and experience.

1.5 A disclosure is only requested after a thorough risk assessment has
indicated that one is both proportionate and relevant to the position concerned.
For those positions where a disclosure is required, all application forms, job
adverts and recruitment briefs will contain a statement that a disclosure will be
requested in the event of the individual being offered the position.

1.6 Where a disclosure is to form part of the recruitment process, we encourage
all applicants called for interview to provide details of their criminal record at an
early stage in the application process. We request that this information is sent
under separate, confidential, cover to a designated person within Crossroads
Care, and we guarantee that this information is only seen by those who need to
see it as part of the recruitment process.
RECRUITMENT OF EX-OFFENDERS
Crossroads Care Recruitment of ex-offenders

2
1.7 Unless the nature of the position allows Crossroads Care to ask questions
about an applicant's entire criminal record we only ask about "unspent"
convictions as defined in the Rehabilitation of Offenders Act 1974.

2.0 TRAINING

2.1 We ensure that all those in Crossroads Care who are involved in the
recruitment process have been suitably trained and have adequate support and
guidance to enable them to identify and assess the relevance and circumstances
of offences. We also ensure that they have received appropriate guidance and
training in the relevant legislation relating to the employment of ex-offenders, such
as the Rehabilitation of Offenders Act 1974.

3.0 INTERVIEW

3.1 At interview, or in a separate discussion, we ensure that an open and
measured discussion takes place on the subject of any offences or other matters
that might be relevant to the position. Failure to reveal information that is directly
relevant to the position sought could lead to withdrawal of an offer of employment.

3.2 We make every subject of a CRB disclosure aware of the existence of the
CRB Code of Practice and make a copy available on request.

3.3 We undertake to discuss any matter revealed in a disclosure with the person
seeking the position before withdrawing a conditional offer of employment.

3.4 Having a criminaI record wiII not necessariIy bar anyone from working
with us. This will depend on the nature of the position and the circumstances and
background of the offences.

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1.1 Equality of opportunity is a basic right and will be given the priority it deserves by all
involved in Crossroads Care.
1.2 Crossroads Care is committed to the principle of equal opportunity in employment
for all its employees and applicants for employment, regardless of race, gender, marital
status, sexual orientation, gender re-assignment, age, ethnic origin, disability, religion
or belief, lack of religion or belief, political opinion or offending background.
1.3 Crossroads Care seeks to fulfil its aims regarding equal opportunities through the
application of employment policies and practices which will ensure that individuals are
selected, appointed, paid, trained and promoted fairly and equitably on the basis of criteria
relevant to job performance.
1.4 Crossroads Care will endeavour to ensure that the services provided to individuals
and their families are in accordance with the policy.
1.5 Crossroads Care is committed to preventing direct and indirect discrimination on
the grounds of race, gender, marital status, sexual orientation, gender re-assignment,
age, ethnic origin, disability, religion or belief, lack of religion or belief, political opinion
or offending background.
1.6 Crossroads Care is opposed to all forms of discrimination and values diversity.
1.7 Breaches of policy and practice will be regarded as misconduct and could lead to
disciplinary proceedings.
1.8 Crossroads Care is committed to providing training and guidance in relation to
equal opportunities for all staff and trustees.
1.9 Crossroads Care is committed to promoting a harmonious working environment in
which no worker or trustee feels under threat or intimidated because of their race,
gender, marital status, sexual orientation, gender re-assignment, age, ethnic origin,
disability, religion or belief, lack of religion or belief, political opinion or offending
background.
1.10 Crossroads Care will ensure that all members of staff, trustees and potential
members of staff are aware of the equal opportunities policy.
1.11 Crossroads Care will review periodically its recruitment policies to ensure
continued compliance with the equal opportunities policy statement.
1.12 The chairperson of the committee / other designated trustee will have overall
responsibility for ensuring the equality of opportunity within the scheme / Association.

The recruitment panel will not see this questionnaire. All information received will be treated in strict confidence.
Crossroads strives to be an equal opportunities employer and has a clear policy in terms of challenging
discriminatory practices. n order to have accurate information about our performance we would be grateful if you
would complete this monitoring form and return it with your application form. f you feel that our recruitment
procedure has unfairly discriminated against your application to work with us, please take this opportunity to tell
us.

Post appIied for:


1 How would you describe your ethnicity?
White Asian or Asian British
British Bangladeshi
rish ndian
Any other white
background
(please specify:)
Pakistani
Any other Asian
background
(please specify:)


Black or Black British Mixed
African White and Black Caribbean
Caribbean White and Black African
Any other black
background
(please specify:)
White and Asian
Any other mixed
background
(please specify:)


Chinese Other ethnic group
Chinese Other ethnic group
(please specify:)


f you would like to further describe your ethnicity, please do so here:


2 Which age category do you fit into?
18 - 24 years 49 - 56 years
25 - 33 years 57 - 65 years
34 - 40 years 66 - 70 years
41 - 48 years Over 70 years


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Crossroads Care Equal Opportunities Monitoring Form

2

3 Are you male or female?
Male Female
4 Do you consider yourself to be a person with a disability? This includes people
with long term health conditions. f you tell us you have a disability we will make
reasonable adjustments to where you work and to your work arrangements and
at interview.

Yes No
5 Are you a carer? A carer is someone, who, without payment, provides help and
support to a partner, child, relative, friend or neighbour, who could not manage
without their help. This could be due to age, physical or mental illness, addiction
or disability.
Yes No

Please tell us how you heard about the job you are applying for so we can find out how good
our advertising is

Newspaper (which one) ........... Web site (which one) .........


Other (please give details) ................................














Name: _________________________________________________________________