Final Review

Which of the following is a useful tool to determine how an organization defines winning?

Question 1Select one:

a.
9-box matrices

b.
Calibration meetings

c.
Balanced scorecards

d.
Replacement tables
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The correct answer is: Balanced scorecards

Question 2
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Which of the following is an advantage of decentralized organizations over centralized
organizations?

Question 2Select one:

a.
greater acceptance of decision outcomes

b.
minimal participation in the decision process

c.
uniform policies and procedures that are strictly enforced

d.
clearer coordination procedures
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The correct answer is: greater acceptance of decision outcomes
Question 3
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In the context of group roles, which of the following is an example of a dysfunctional role?

Question 3Select one:

a.
routinization

b.
gatekeeping

c.
information seeking

d.
dominating
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The correct answer is: dominating

Question 4
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Terrorists may call themselves "freedom fighters," and firing someone may be referred to as
"letting him or her go." These are both examples of

Question 4Select one:

a.
diffusion of responsibility.

b.
euphemistic labeling.

c.
advantageous comparison.
d.
moral justification.
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The correct answer is: euphemistic labeling.

Question 5
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When building a development plan, one's career objective comes directly from

Question 5Select one:

a.
the goals quadrant of the GAPS (goals, abilities, perceptions, standards) analysis.

b.
a force field analysis.

c.
the abilities quadrant of the GAPS (goals, abilities, perceptions, standards) analysis.

d.
one's gaps-of-the-GAPS (goals, abilities, perceptions, standards) analysis.
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The correct answer is: the goals quadrant of the GAPS (goals, abilities, perceptions,
standards) analysis.

Question 6
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__________ is most likely to be associated with the role friendships play in making things
happen.

Question 6Select one:

a.
Referent power
b.
Reward power

c.
Expert power

d.
Legitimate power
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The correct answer is: Referent power

Question 7
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Which of the following is the correct sequence of events that take place in stress
management according to the A-B-C model?

Question 7Select one:

a.
triggering event, feelings and behaviors

b.
triggering event, feelings and behaviors, your thinking

c.
triggering event, your self-talk, feelings and behaviors

d.
triggering event, self-talk, group brainstorming for a solution
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The correct answer is: triggering event, your self-talk, feelings and behaviors

Question 8
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In the context of the new leader onboarding road map, which of the following statements is
true of new leaders in the first two weeks?
Question 8Select one:

a.
They should avoid meeting their team's stars to stay ahead of potential biases or conflicts.

b.
They should schedule one-on-one meetings with all their peers in peers' offices.

c.
They should avoid meeting individuals who were once part of the team but have taken
positions in other parts of the organization.

d.
They should try to maximize their personal interactions with direct reports.
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The correct answer is: They should schedule one-on-one meetings with all their peers in
peers' offices.

Question 9
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Which of the following terms refers to how much a leader emphasizes meeting work goals
and accomplishing tasks?

Question 9Select one:

a.
mobilization

b.
interaction facilitation

c.
consideration

d.
initiating structure
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The correct answer is: initiating structure

Question 10
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A store manager asks his employee to keep the outdated stocks of a product at the front of
the shelf so that they can be sold. However, the employee is unwilling to mislead customers
as this deception is inconsistent with the employee's values and beliefs. In this scenario, the
employee is most likely to experience

Question 10Select one:

a.
role overload.

b.
an intrasender role conflict.

c.
role ambiguity.

d.
a person–role conflict.
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The correct answer is: a person–role conflict.

Question 11
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In the context of job satisfaction, which of the following is true of role conflict?

Question 11Select one:

a.
It occurs when leaders and followers are given incompatible goals to accomplish.

b.
It occurs when leaders or followers are unclear about what they need to do and how they
should do it.

c.
It pertains to followers' attitudes about the organization and their work activities.

d.
It concerns followers' perceptions of whether the level of reward or punishment is
commensurate with an individual's performance or infraction.
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The correct answer is: It occurs when leaders and followers are given incompatible goals to
accomplish.

Question 12
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Identify a true statement about passive followers in the context of Robert Kelley's basic
styles of followership.

Question 12Select one:

a.
They are the "yes people" of organizations.

b.
They are highly likely to become experts in mastering the bureaucratic rules that can be
used to protect them.

c.
They are often seen as cynical, negative, and adversarial by leaders.

d.
They require constant direction because they lack initiative and a sense of responsibility.
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The correct answer is: They require constant direction because they lack initiative and a
sense of responsibility.

Question 13
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Dr. Jonathon realizes that his patient is suffering from a highly contagious disease that is
likely to pose a threat to the entire city. However, he is uncertain about sharing this
information with city officials to protect his patient's privacy. In this scenario, which of the
following ethical dilemmas does the doctor most likely face?

Question 13Select one:

a.
short-term versus long-term

b.
justice versus mercy

c.
truth versus loyalty

d.
individual versus community
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The correct answer is: individual versus community

Question 14
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Which of the following theories explains the interesting relationships between leader
intelligence and experience levels, and group performance in stressful versus nonstressful
conditions?

Question 14Select one:

a.
the hierarchical trait theory

b.
the leader–member exchange theory

c.
the cognitive resources theory

d.
the strategic contingencies theory
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The correct answer is: the cognitive resources theory
Question 15
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Influence is best described as the

Question 15Select one:

a.
potential to manipulate others.

b.
degree of actual change in a target person's values.

c.
capacity to produce an effect on others.

d.
status differential between the members of a group.
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The correct answer is: degree of actual change in a target person's values.

Question 16
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Kyra, a 16-year-old high school girl, is skeptical about her first day at a new school. She
believes that nobody will talk to her and that her new teachers will be rude to her. She
enters the class in a negative mood and speaks rudely to everyone. Eventually, she sees that
her beliefs about the new school and teachers come true. Which of the following is most
likely exemplified in this scenario?

Question 16Select one:

a.
the heroic theory

b.
the constructionist approach
c.
the self-fulfilling prophecy

d.
the actor/observer difference
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The correct answer is: the self-fulfilling prophecy

Question 17
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Based on the norms component of the Rocket Model, which statement is most likely false?

Question 17Select one:

a.
The most important team norms relate to decision making, communication, and
accountability.

b.
Leaders should address norms before discussing the context or mission components.

c.
If a team or team leader is not explicit about setting the rules that govern team behavior,
norms will simply evolve over time.

d.
Norms about how often and how long a team meets should be driven by the team's
purpose and goals.
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The correct answer is: Leaders should address norms before discussing the context or
mission components.

Question 18
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Which of the following is true of absenteeism leadership?
Question 18Select one:

a.
It occurs when leaders are unable to spend enough time with their followers as they are
busy with other tasks.

b.
These leaders tend to set rules and assign tasks that are detrimental to the team.

c.
These leaders expect their followers to spend long hours in office.

d.
It occurs when leaders engage in idle conversations with their followers, but the followers
consider it as a task being assigned to them.
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The correct answer is: It occurs when leaders are unable to spend enough time with their
followers as they are busy with other tasks.

Question 19
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The normative decision model is limited only to

Question 19Select one:

a.
task behaviors.

b.
goal accomplishment.

c.
decision making.

d.
goal expectancy.
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The correct answer is: decision making.

Question 20
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Which of the following components of feedback concerns knowing what kind of feedback is
to be given?

Question 20Select one:

a.
evaluation

b.
knowledge

c.
behavior

d.
cognition
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The correct answer is: knowledge

Question 21
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According to Robert Kelley's basic styles of followership, which of the following statements
is true about pragmatist followers?

Question 21Select one:

a.
They usually point out all the negative aspects of their organization to others.

b.
They are mediocre performers.

c.
They are the "yes people" of their organization.
d.
They apply their talents for the benefit of their organization.
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The correct answer is: They are mediocre performers.

Question 22
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In terms of the underlying causes of performance problems, leaders seem to have the most
difficulty in recognizing and rectifying

Question 22Select one:

a.
resource shortages.

b.
motivation problems.

c.
employee skill deficits.

d.
unclear expectations.
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The correct answer is: motivation problems.

Question 23
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In the context of factors that affect worker motivation, which of the following is a macro
psychological component that underlies empowerment?

Question 23Select one:

a.
learning
b.
meaning

c.
influence

d.
competence
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The correct answer is: learning

Question 24
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Which of the following would be best for managing stress?

Question 24Select one:

a.
consuming regular amounts of alcohol with peers

b.
using progressive muscle relaxation techniques

c.
avoiding discussions about work with family members

d.
trying to breathe in a shallow manner
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The correct answer is: using progressive muscle relaxation techniques

Question 25
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In _____, superiors, peers, and direct reports provide ratings on the extent to which target
individuals demonstrate too much, just the right amount, or too little strategic, operations,
enabling, or forcing leadership behavior for a particular position.
Question 25Select one:

a.
a leadership versatility approach

b.
the leadership virtues questionnaire

c.
the verbal 360-degree technique

d.
competency-based 360-degree questionnaires
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The correct answer is: a leadership versatility approach

Question 26
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In the context of perception, which of the following terms is best described as the
explanations people develop for the characteristics, behaviors, or actions to which they
attend?

Question 26Select one:

a.
attribution

b.
single-loop learning

c.
fundamental attribution error

d.
self-fulfilling prophecy
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The correct answer is: attribution

Question 27
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Which of the following reflects the degree to which people are given information about
different reward procedures and are treated with dignity and respect?

Question 27Select one:

a.
distributive justice

b.
decentralization

c.
interactional justice

d.
empowerment
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The correct answer is: interactional justice

Question 28
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The information age organization operates with integrated business processes that cut
across traditional business functions. This concerns which operating assumption underlying
the information age?

Question 28Select one:

a.
global scales

b.
links to customers and suppliers

c.
cross functions
d.
knowledge workers
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The correct answer is: cross functions

Question 29
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According to Goleman's conceptualization of emotional intelligence (EQ), the "change
catalyst" attribute most likely corresponds to the _____ dimension of the OCEAN model.

Question 29Select one:

a.
agreeableness

b.
neuroticism

c.
openness to experience

d.
extraversion
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The correct answer is: extraversion

Question 30
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Which of the following statements is true of the Situational Leadership model?

Question 30Select one:

a.
It states that leader effectiveness depends on changing a situation to fit a particular leader's
style.
b.
It believes that leader effectiveness depends on selecting the right kind of leader for a
certain situation.

c.
It maintains that leaders who correctly base their behaviors on follower maturity will be
highly effective.

d.
It considers situational favorability, which is the amount of control a leader has over his or
her followers, an important variable.
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The correct answer is: It maintains that leaders who correctly base their behaviors on
follower maturity will be highly effective.