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TROUBLESHOOTING

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CONTENTS
1. INTRODUCTION ............................................................................................. T-1 1-1. Reading the Text ..................................................................................... T-1 2. PAPER TRANSPORT FAILURE ..................................................................... T-2 2-1. Paper Misfeed .......................................................................................... T-2 2-2. Size Error ................................................................................................. T-2 2-3. Misfeed Detection Sensor Layout ............................................................ T-3 2-4. Types of Misfeed Detection and Detection Timings ................................ T-3 2-5. Misfeed Clearing Procedures .................................................................. T-4 (1) Copier/Manual Bypass Paper Take-Up Misfeed ............................. T-4 (2) Transport Misfeed ............................................................................ T-5 (3) Exit Misfeed ..................................................................................... T-6 (4) PF-116 Paper Take-Up Misfeed ...................................................... T-7 3. MALFUNCTIONS ............................................................................................ T-8 3-1. Detection Timing Classified by Malfunction Code ................................... T-8 3-2. Troubleshooting Procedures .................................................................... T-10 (1) C0000: Main Motors Failure to Turn ............................................... T-10 (2) C0045: Fusing Section Cooling Fan Motors Failure to Turn C0049: PH Section Cooling Fan Motors Failure to Turn ................ T-11 (3) C0200: HV Output Failure ............................................................... T-12 (4) C0500: Warm-up Failure C0510: Abnormally Low Fusing Temperature C0520: Abnormally High Fusing Temperature ................................ T-13 (5) C0650: Scanner Motors Failure to Turn, Scanner Home Position Sensor Malfunction .......................................................................... T-14 (6) C14A3: Exposure Lamp Malfunction ............................................... T-15 (7) C1200: System Memory Failure C1300: Polygon Motor Malfunction C133B: Option Communications Error C13F0: SOS Detection Failure C1468: Hardware (EEPROM) Malfunction ...................................... T-16 (8) Power Failure .................................................................................. T-17 4. IMAGE FAILURE ............................................................................................. T-18 4-1. Image Failure Troubleshooting ................................................................ T-18 4-2. Initial Checks ........................................................................................... T-18 4-3. Troubleshooting Procedures Classified by Image Failure ....................... T-19 (1) Blank copy ....................................................................................... T-20 (2) Black copy ....................................................................................... T-20 (3) Low image density ........................................................................... T-21 (4) Foggy background ........................................................................... T-21 (5) Black streaks or bands .................................................................... T-22 (6) Black spots ...................................................................................... T-22 (7) Blank streaks or bands .................................................................... T-23 (8) Void areas ....................................................................................... T-23 (9) Smear on back ................................................................................ T-24 (10) Uneven image density ..................................................................... T-24 (11) Gradation reproduction failure ......................................................... T-25

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(12) Rough image ................................................................................... T-25 (13) Periodically uneven image ............................................................... T-26

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1.
1-1.

INTRODUCTION
Reading the Text

1. The paper transport failure troubleshooting procedures are given according to the symptom. First, identify the location of the paper is present and start the procedure for that particular location. For malfunction troubleshooting, start with step 1 and onward. 2. Make checks in the numerical order of steps and, if an item is checked okay, go to the next step. Pattern 1 Step 1 2 Go to step 2 if you answered No. 2 Go to step 2 if it checks okay. Check ~ Result YES Action ~ Pattern 2 Step 1 Check ~ Result YES NO Action ~ ~

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2.
2-1.

PAPER TRANSPORT FAILURE

When a paper misfeed occurs, the display shows both the misfeed location and paper location. Lit PC J2 J3 J8 Misfeed/Paper Location Copier paper take-up Manual bypass paper take-up PF-116 paper take-up Transport Exit AF-8 Action Ref. Item 2-5. (1) 2-5. (1) 2-5. (4) 2-5. (2) 2-5. (3) See the relevant option service manual. V V OP

V When the option is mounted. <Resetting misfeed display> Misfeed in the copier Misfeed in the option Open the relevant door, remove the misfeed and paper left inside, and close the door.

2-2.

Size Error
Size Error The paper size setting on the paper source does not match the size of the paper actually loaded.

When a size error occurs, the display gives a warning code. Warning Code H2

<Resetting error display> Press the Clear/Stop key. <Causes of a size error> Wrong paper size setting is made on the paper source. User loads paper of a wrong size in the paper source. Double feeding of paper occurs.

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2-3.

Misfeed Detection Sensor Layout

Paper Exit Sensor PS3

Paper Take-Up Sensor PS1

4007T001AA

2-4.

Types of Misfeed Detection and Detection Timings

The following lists the types of misfeed detection and detection timings for different misfeed locations within the copier. The symbols L (for the leading edge) and T (for the trailing edge) given in () indicate the particular edge of the paper detected by the sensor.

NOTE For the types of misfeed detection and detection timings of options, see the relevant option service manual.
<Copier/Manual Bypass Paper Take-Up Misfeed> Type Paper take-up failure detection Detection Start Paper Take-Up Solenoid energized Detection Paper Take-Up Sensor (L)

<Transport Misfeed> Type Trailing edge detection by Paper Take-Up Sensor Detection Start Detection Paper Take-Up Sensor (L) Paper Take-Up Sensor (T)

Leading edge detection by Paper Paper Take-Up Sensor (L) Paper Exit Sensor (L) Exit Sensor <Exit Misfeed> Type Trailing edge detection by Paper Exit Sensor <Size Error> Type Size error detection Detection Start Detection Paper Take-Up Sensor (L) Paper length calculated based on the time it takes Paper Take-Up Sensor to detect (T). Detection Start Detection Paper Take-Up Sensor (T) Paper Exit Sensor (T)

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2-5.
(1)

Misfeed Clearing Procedures

Paper Take-Up Sensor PS1 Paper Take-Up Solenoid SL1

CN2 SL1
1 2 2 1

PJ8A-1(ANODE PS1) PJ8A-2(GND) PJ8A-3(PS1 ON)

PWB-A
4007C02TAB

Copier/Manual Bypass Paper Take-Up Misfeed Clearing Procedure Paper is not taken up at all. Step 1 2 Check Paper meets product specifications. Paper is curled, wavy, or damp. Result NO YES Action Change paper. Change paper. Advise user on correct paper storage. Clean or change. Change solenoid. Change Master Board.

PJ3A-1(DC24V) PJ3A-2(FEED1)

CN3
3 2 1 1 2 3

PJ4
3 2 1

PS1

3 4

Paper Take-Up Roll is deformed, worn, or has paper dust. Paper Take-Up Solenoid operation: the voltage across PJ3A-2 on the Master Board and GND is DC24 V (solenoid deenergized) and DC0 V (instantaneously) (solenoid energized) when the Start key is pressed. Paper Take-Up Sensor operation: the voltage across PJ8A-3 on the Master Board and GND is DC5 V (sensor unblocked) and DC0 V (sensor blocked).

YES YES NO

YES NO

Change Master Board. Correct actuator. Change sensor.

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Transport Misfeed Relevant Electrical Parts Master Board PWB-A

Paper Take-Up Sensor PS1 Paper Exit Sensor PS3

CN3
PJ8A-1(ANODE PS1) PJ8A-2(GND) PJ8A-3(PS1 ON) 3 2 1 1 2 3

PJ4
3 2 1

PS1

PJ5
PJ8A-4(ANODE PS3) PJ8A-5(GND) PJ8A-6(PS3 ON) 3 2 1

PS3

PWB-A
4007C03TAB

Transport Misfeed Clearing Procedure Paper has stopped near the PC Drum. Step 1 2 3 4 Check Transport Roller is dirty, deformed, or worn. Pre-Image Transfer Guide Plate is dirty or deformed. Image Transfer Roller is dirty, deformed, or worn. PC Drum Paper Separator Fingers are dirty or deformed. Result YES YES YES YES Action Clean or change. Clean or change. Clean or change. Clean. Or, change I/C.

Paper has stopped at the Fusing Unit. Step 1 2 3 4 Check Fusing Guide Plate is dirty or deformed. Fusing Roller is dirty, deformed, or worn. Fusing Roller Paper Separator Fingers are dirty, deformed, or worn. Paper Exit Sensor operation: the voltage across PJ8A-6 on the Master Board and GND is DC0 V (sensor unblocked) and DC5 V (sensor blocked). Result YES YES YES YES NO Action Clean or change. Clean or change. Clean, correct, or change. Change Master Board. Correct actuator. Change sensor.

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Exit Misfeed Relevant Electrical Parts Master Board PWB-A

Paper Exit Sensor PS3

PJ5
PJ8A-4(ANODE PS3) PJ8A-5(GND) PJ8A-6(PS3 ON) 3 2 1

PS3

PWB-A
4007C04TAB

Exit Misfeed Clearing Procedure Paper has stopped at the exit section. Step 1 2 3 Check Paper Exit Roller rotation Paper Exit Roller is dirty, deformed, or worn. Paper Exit Sensor operation: the voltage across PJ8A-6 on the Master Board and GND is DC0 V (sensor unblocked) and DC5 V (sensor blocked). Result NO YES YES NO Action Correct drive coupling. Clean or change. Change Master Board. Correct actuator. Change sensor.

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PF-116 Paper Take-Up Misfeed Relevant Electrical Parts Master Board PWB-A

Paper Take-Up Sensor PS1 Paper Take-Up Solenoid SL5

CN3 PJ4
PJ8A-1(ANODE PS1) PJ8A-2(GND) PJ8A-3(PS1 ON) 3 2 1 1 2 3 3 2 1

PS1

CN2 SL5
1 2 2 1

CN15 A B
7 7 6 6 14 7 13 6 1 1 PJ11A-7(DC24V) PJ11A-8(FEED2)

1 1

PWB-A
4007C05TAB

PF-116 Paper Take-Up Misfeed Clearing Procedure Paper is not taken up at all. Step 1 2 Check Paper meets product specifications. Paper is curled, wavy, or damp. Result NO YES Action Change paper. Change paper. Advise user on correct paper storage. Clean or change. Clean or change. Change solenoid. Change Master Board.

3 4 5

Paper Take-Up Roll is deformed, worn, or has paper dust. Paper Transport Roller is deformed, worn, or has paper dust. Paper Take-Up Solenoid operation: the voltage across PJ11A-8 on the Master Board and GND is DC24 V (solenoid deenergized) and DC0 V (instantaneously) (solenoid energized) when the Start key is pressed. Paper Take-Up Sensor operation: the voltage across PJ8A-3 on the Master Board and GND is DC5 V (sensor unblocked) and DC0 V (sensor blocked).

YES YES YES NO

YES NO

Change Master Board. Correct actuator. Change sensor.

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3.

MALFUNCTIONS

The copiers CPU is equipped with a self-diagnostic function that, on detecting a malfunction, gives the corresponding malfunction code on the display.

Resetting a Malfunction Turn OFF and then ON the power switch.

3-1.
Code

Detection Timing Classified by Malfunction Code

C0000 Main Motors failure to turn

C0045 Fusing Section Cooling A voltage of 0.3 V or less is detected for a continuous Fan Motors failure to turn 1 s period while the motor remains energized. C0049 PH Section Cooling Fan Motors failure to turn C0200 HV output failure A voltage of 0.35 V or less is detected for a continuous 0.5 s period while the motor remains energized. The drum charge monitor voltage is lower than 4.5 V when the power switch is turned ON. The drum charge monitor voltage remains 4.5 V or more when the drum charge output is turned ON. The image transfer monitor voltage is 0.5 V or more immediately before the image transfer output is turned ON. The image transfer monitor voltage does not increase 0.5 V or more within 40 ms after the image transfer output is turned ON. During the period from 12 s to 30 s after the start of the warm-up cycle, a condition of small temperature difference from the temperature at the start of the warm-up cycle is detected for a 50 ms period. The temperature detected by the Thermistor does not reach the set level within 120 s after the start of the warm-up cycle. The temperature detected by the Thermistor remains lower than 94 C for a continuous 50 ms period while the copier is in the standby state. The temperature detected by the Thermistor remains lower than 110 C for a continuous 50 ms period during a copy cycle. The temperature detected by the Thermistor remains higher than 240 C for a continuous 50 ms period while fusing temperature control is in progress.

C0500 Warm-up failure

C0510 Abnormally low fusing temperature

C0520 Abnormally high fusing temperature

C0650 Scanner Motors failure The Scanner Home Position Sensor is not activated to turn, Scanner Home within a given period of time after the Scanner Motor Position Sensor malfunc- has been energized. tion

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Code

Description

Detection Timing A memory test error is detected during the power-on initialization procedure. During the period 6 s after the Polygon Motor has been energized, a cluster of 56 or more SOS signals output for a 20 ms period is detected five consecutive times. After the lapse of 6 s after the Polygon Motor has been energized, a cluster of below 43 or above 56 SOS signals output for a 20 ms period is detected five consecutive times. No SOS signal is detected during the period from the start of laser emission to the deenergization of the Polygon Motor. The Controller Board is not detected within 5 s after the start of a print cycle. An EEPROM read/write error occurs during the poweron initialization procedure.

C1200 System memory failure C1300 Polygon Motor malfunction C13F0 SOS detection failure

C133B Option communications error C1468 Hardware (EEPROM) malfunction

C14A3 Exposure Lamp malfunc- The intensity level of the Exposure Lamp does not station bilize within a given period of time.

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3-2.
(1)

Troubleshooting Procedures
C0000: Main Motors Failure to Turn Relevant Electrical Parts Master Board PWB-A

Main Motor M1

PJ3 M1
1 2 3 4

PJ6A-1(GND) PJ6A-2(DC24V) PJ6A-3(M1 ON) PJ6A-4(M1 LOCK)

PWB-A

4007C06TAB

C0000 Step 1 2 Check Main Motor turns after the malfunction has been reset. Main Motor operation: the voltage across PJ6A-3 on the Master Board and GND is DC5 V (motor deenergized) and DC0 V (motor energized) after the malfunction has been reset. The voltage across PJ6A-4 on the Master Board and GND is DC5 V (motor deenergized) and DC0 V (motor energized) after the malfunction has been reset. Result NO NO Action Correct drive. Change Master Board.

YES NO

Change Master Board. Change motor.

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C0045: Fusing Section Cooling Fan Motors Failure to Turn C0049: PH Section Cooling Fan Motors Failure to Turn Relevant Electrical Parts

Fusing Section Cooling Fan Motor M3 PH Section Cooling Fan Motor M5

Power Supply Board PU1 Master Board PWB-A

M5

PJ13A-1(M5 REM) PJ13A-2(DC24V) PJ14A-1(FAN)

PWB-A

PU1
M3
CN7-1 CN7-2 PJ31-11

4007C07TAB

C0045 Step 1 Check Fusing Section Cooling Fan Motor operation: the voltage across CN7-2 on the Power Supply Board and GND is DC24 V after the malfunction has been reset. Fusing Section Cooling Fan Motor operation: the voltage across CN7-1 on the Power Supply Board and GND is DC1.2 V (during high-speed rotation) and DC12 V (during low-speed rotation) after the malfunction has been reset. Result NO Action Change Power Supply Board.

YES NO

Change motor. Change Power Supply Board. Change Master Board.

C0049 Step 1 Check PH Section Cooling Fan Motor operation: the voltage across PJ13A-2 on the Master Board and GND is DC24 V after the malfunction has been reset. PH Section Cooling Fan Motor operation: the voltage across PJ13A-1 on the Master Board and GND is DC1 V (motor energized) and DC24 V (motor deenergized) after the malfunction has been reset. Result NO Action Change Master Board.

YES NO

Change motor. Change Master Board.

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C0200: HV Output Failure Relevant Electrical Parts Master Board PWB-A

High Voltage Unit HV1

PJ10HV-11 PJ10HV-10 PJ10HV-9 PJ10HV-8 PJ10HV-7 PJ10HV-6 PJ10HV-5 PJ10HV-4 PJ10HV-3 PJ10HV-2 PJ10HV-1 Drum Charg Developing Bias Seal Bias Toner Blade Bias

PJ4A-1(DC5V) PJ4A-2(SS_H/L_CTL) PJ4A-3(T_VR) PJ4A-4(HV_REM) PJ4A-5(T_MON) PJ4A-6(B_MON) PJ4A-7(B_REM) PJ4A-8(C_REM) PJ4A-9(C_MON) PJ4A-10(GND) PJ4A-11(DC24V)

PWB-A HV1

Image Transfer

4007C09TAB

C0200 Step 1 Check High Voltage Unit operation: the voltage across PJ4A-4 on the Master Board and GND is DC24 V after the malfunction has been reset. Proper connection between the High Voltage Unit and Master Board. Result YES Action Change High Voltage Unit.

YES NO

Change Master Board. Correct connection.

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C0500: Warm-up Failure C0510: Abnormally Low Fusing Temperature C0520: Abnormally High Fusing Temperature Relevant Electrical Parts

Fusing Heater Lamp H1 Thermoswitch TS1 Thermistor TH1

Power Supply Board PU1 Master Board PWB-A

PJ31-1 PJ31-10

PJ7A-1(DC24V IN) PJ14A-3(H1 REM) PJ2A-2(DC5V) PJ2A-1(TH1 ON)

H1 TS1

CN14
1 1 2 2 ST3 ST4

PWB-A

PU1
TH1 CN1
1 1 2 2
4007C08TAB

C0500, C0510 Step 1 Check Fusing Heater Lamp turns ON after the malfunction has been reset. Thermistor operation: resistance across CN1-1 and 2 on the Fusing Unit side is infinite, as measured with CN1 disconnected. Thermoswitch and Fusing Heater Lamp operation: there is continuity across CN14-1 and 2 on the Fusing Unit side, as measured with CN14 disconnected. The voltage across PJ14A-3 on the Master Board and GND is DC0 V (Fusing Heater Lamp ON) and DC24 V (Fusing Heater Lamp OFF) after the malfunction has been reset. Result YES Action Correct Thermistor for mounting position and/or clean. Change Thermistor.

YES

NO

Change Thermoswitch. Change Fusing Heater Lamp. Change Power Supply Board. Change Fuse 2 of Power Supply Board. Change Master Board.

YES

NO C0520 Step 1 2 3 Check Thermistor installed at the correct position. Thermistor contaminated. The circuit across CN1-1 and 2 on the Fusing Unit side is shorted as checked with CN1 disconnected. Result NO YES YES NO

Action Correct. Clean. Change Thermistor. Change Master Board. Change Power Supply Board.

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C0650: Scanner Motors Failure to Turn, Scanner Home Position Sensor Malfunction Relevant Electrical Parts

Scanner Motor M6 Scanner Home Position Sensor PS5

Control Board PWB-I

M6

JP9-1(A) JP9-2(A/) JP9-3(B) JP9-4(B/)

JP7
1 2 3 4 5 6 7 8 9

PJ31-1(DC24V) PJ31-3(DC15V) PJ31-5(DC-9V) PJ31-7(GND)

PS5

JP14-1(PS5 ON) JP14-2(GND) JP14-3(GND) JP14-4(Power)

PJ32-2(DC5V) PJ32-3(DC5V) PJ32-4(GND) PJ32-6(DC5V REM/SLP) PJ32-7(DC24V REM/SLP)

PU1
JP5
12 11 10 9 8 7 6 5 4 3 2 1 PJ1A-1 PJ1A-2 PJ1A-3 PJ1A-4 PJ1A-5 PJ1A-6 PJ1A-7 PJ1A-8 PJ1A-9 PJ1A-10 PJ1A-11 PJ1A-12 PJ18A-1(GND) PJ18A-2(VIDEO)

PWB-I

PWB-A

JP6
2 1

4007C10TAC

C0650 Step 1 2 3 Check Scanner movement after the malfunction has been reset Scanner motion as it is moved manually Proper JP9 connector connection of Control Board Scanner Home Position Sensor operation: the voltage across JP14-1 on the Control Board and GND is DC0 V (sensor unblocked) and DC3 V (sensor blocked) after the malfunction has been reset. Result YES NO YES NO 4 YES NO To step 4 Correct drive coupling. Install belt. Change Scanner Motor. Change Control Board. Correct connections. Change Control Board. Change sensor. Action

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C14A3: Exposure Lamp Malfunction Relevant Electrical Parts Control Board PWB-I

Scanner Scanner Interface Board PWB-S

PJ31-1(DC24V) PJ31-3(DC15V) PJ31-5(DC-9V) PJ31-7(GND) PJ32-2(DC5V) PJ32-3(DC5V) PJ32-4(GND) PJ32-6(DC5V REM/SLP) PJ32-7(DC24V REM/SLP)

JP5 JP7
1 2 3 4 5 6 7 8 9

PWB-I
JP8-1(LA1 REM)

PU1
LA1 CN1
1 2 3 4

12 11 10 9 8 7 6 5 4 3 2 1

PJ1A-1 PJ1A-2 PJ1A-3 PJ1A-4 PJ1A-5 PJ1A-6 PJ1A-7 PJ1A-8 PJ1A-9 PJ1A-10 PJ1A-11 PJ1A-12

PWB-A

Connector

JP2

CN2 CN2
1 2 1 2

CN1
Flat Cable

CN1

PWB-S
4007C11TAC

Scanner

C14A3 Step 1 Check Proper connections between the Scanner, Scanner Interface Board, and Control Board Result YES Action Change Scanner Interface Board. Change Control Board. Change Scanner. Correct connections.

NO

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C1200: System Memory Failure C1300: Polygon Motor Malfunction C133B: Option Communications Error C13F0: SOS Detection Failure C1468: Hardware (EEPROM) Malfunction

These malfunctions are detected mainly when there is a fault occurring in software, hardware, or communications. Code Action C1200 1. Reset the malfunction. 2. If the malfunction is detected again, check the Control Board and Memory Board for proper connections. 3. If connections are okay, change the Control Board and/or Memory Board. C1300, 1. Reset the malfunction. C13F0 2. If the malfunction is detected again, check the harness between, and PJ connections on, the PH Unit and Master Board. 3. If connections are okay, change the PH Unit and Master Board. C133B 1. Reset the malfunction. 2. If the malfunction is detected again, check the Control Board and the controller board. 3. If connections are okay, change the Control Board and the controller board. C1468 1. Run FA of Function. 2. If it has not been checked okay (FF appears on the display), change the EEPROM on the Control Board. If it has been checked okay (00 appears on the display), change the Control Board itself.

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Power Failure Relevant Electrical Parts Control Board PWB-I Master Board PWB-A

Power Supply Board PU1 Power Switch S1 Upper Unit Interlock Switch S2

PJ30-2(DC24V OUT)

S2

PU1
ST2 ST1

PWB-A
PJ7A-1 (DC24V IN) PJ7A-2 (GND) PJ7A-3 (GND) PJ7A-4 (DC5V)

Plug in

L N G

1 2 L N GND

S1
PJ31-1 (DC24V) PJ31-3 (DC15V) PJ31-4 (DC15V) PJ31-5 (DC-9V) PJ31-6 (DC-9V) PJ31-7 (GND) PJ31-8 (GND)

PJ17A-2 (DC15V IN) PJ17A-1 (DC-9V IN)

PWB-I
PJ32-1 (DC5V) PJ32-2 (DC5V) PJ32-3 (DC5V) PJ32-4 (GND) PJ32-5 (GND) PJ32-6 (DC5V REM/SLP) PJ32-7 (DC24V REM/SLP) JP7-1 (DC24V IN) JP7-2 (DC5V) JP7-3 (DC5V) JP7-4 (DC15V) JP7-5 (DC-9V) JP7-6 (GND) JP7-7 (GND) JP7-8 (DC5V REM/SLP) JP7-9 (DC24V REM/SLP)

4007C12TAC

Power failure Step 1 Check No power is supplied when the Power Switch is turned ON. Blown Fuse 1 of the Power Supply Board. Result YES NO Action Change Fuse 1 of Power Supply Board. Change Power Switch. Change Power Supply Board. Change Upper Unit Interlock Switch. Change Control Board. Change Master Board. Change Power Supply Board. Change Control Board. Change Power Supply Board.

Only the display and Fusing Section Cooling Fan Motor operate. The voltage across PJ30-2 on the Power Supply Board and GND is DC24 V when the Power Switch is turned ON. Only the Fusing Section Cooling Fan Motor operates. The voltage across JP7-2/3 on the Control Board and GND is DC5 V when the Power Switch is turned ON. Only the display and Scanner operate. The voltage across PJ7A-4 on the Master Board and GND is DC5 V when the Power Switch is turned ON.

YES

NO YES NO

YES NO

Change Master Board. Change Power Supply Board.

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4.
4-1.

IMAGE FAILURE
Image Failure Troubleshooting

In this chapter, troubleshooting is divided into initial checks and troubleshooting procedures classified by image failures. If any image failure has occurred, first make the initial checks; then proceed to the corresponding image failure troubleshooting procedure.

4-2.
Section

Initial Checks
Step 1 2 3 Check See PRECAUTIONS FOR INSTALLATION in GENERAL. Recommended paper used. Paper is damp. Original not flat The original is written in light pencil. The original is transparent (OHP transparencies, etc.). Original Glass is dirty and scratched. The PM parts, as they relate to image formation, have reached the end of cleaning/ replacement cycles. Result NO NO YES YES YES YES YES YES Action Change the installation site. Instruct user. Change paper. Instruct user in paper storage. Correct original. Instruct user. Instruct user. Clean or change. Clean or change. (See the PM list.)

Determine if the failure is attributable to a basic cause or causes. Installation site Paper

Original

4 5 6 7

PM parts

Determine if the failure is attributable to an input system (IR) or output system (engine) fault. Check Copy made at a reduced ratio. Result Full-size copy Reduced copy Input system
4007T002AA

Cause

Original

Full-size copy

Reduced copy Output system

1177T03YA

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4-3.

Troubleshooting Procedures Classified by Image Failure

Image Failure Samples 1. Blank copy

4. Foggy background

5. Black streaks or bands

6. Black spots

7. Blank streaks or bands

8. Void areas

9. Smear on back

10. Uneven image density

11. Gradation reproduction failure 12. Rough image

13. Periodically uneven image

1167T017AA

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Blank copy Step 1 2 3 Engine 4 Check There is drive to the Imaging Cartridge (I/C). I/C shutter opens and closes (at the PC Drum). Laser shutter (located in the laser beam path between the PH Unit and PC Drum) opens and closes. The image transfer current terminal is free of dirt and connected properly. Result NO NO NO Action Correct or change drive coupling. Correct. Correct.

Section

YES

Change the High Voltage Unit. Change PH Unit. Change Master Board. Change Image Transfer Roller. Clean or connect correctly. Change the Scanner Interface Board. Change Control Board. Change Scanner. Connect.

NO 1 IR Wiring between the Scanner and Control Board is connected. Flat cables are connected. YES

NO (2) Black copy Step 1 2 Engine 3 Check The drum charge voltage terminal is dirty. Black copy is still produced even after the I/C has been replaced. Wiring between the PH Unit and Master Board is connected. Exposure Lamp is ON. Result YES YES

Section

Action Clean. Change High Voltage Unit. Change Master Board. Change the PH Unit. Change Master Board. See troubleshooting procedure for malfunction code C14A3.  T-15 Change Scanner. Change Control Board. Connect.

YES

NO

IR 2 Wiring between the Scanner and Control Board is connected. YES NO

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Low image density Step 1 2 3 Engine 4 5 6 Check Toner has run out. The image transfer current terminal is dirty. The Image Transfer Roller is deteriorated. The developing bias terminal is dirty. The Regulator Blade terminal is dirty. Image density is still low even after the I/C has been changed. Wiring between the Scanner and Control Board is connected. Result YES YES YES YES YES YES Change I/C. Clean. Change. Clean. Clean. Change High Voltage Unit. Change PH Unit. Change Master Board. Change Scanner. Change Control Board. Connect. Action

Section

1 IR

YES NO

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Foggy background Step 1 1 2 3 4 5 Check Extraneous light has entered the copier. PC Drum is contaminated with foreign matter. Drum charge voltage terminal is dirty. Regulator Blade terminal is dirty. Seal bias terminal is dirty. Foggy background still occurs even after the I/C has been changed. Mirrors and lens are dirty. Exposure Lamp is dirty. Wiring between the Scanner and Control Board is connected. Result YES YES YES YES YES YES Action Protect copier from extraneous light. Clean. Clean. Clean. Clean. Change High Voltage Unit. Change PH Unit. Change Master Board. Clean. Clean. Change Scanner. Change Control Board. Connect.

Section

Engine

1 2 IR 3

YES YES YES NO

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Black streaks or bands Step 1 2 Check PC Drum is dirty. Sleeve Roller is contaminated with foreign matter and caked toner. Toner spilled over areas inside copier. Fusing Roller is dirty. Original is positioned correctly. Exposure Lamp is dirty. Wiring between the Scanner and Control Board is connected. Result YES YES Clean. Clean. Action

Section

Engine

3 4 1 2

YES YES NO NO YES YES NO

Change I/C. Clean or change. Change I/C. Position correctly. Clean. Change Scanner. Change Control Board. Connect.

IR

(6)

Black spots Step 1 2 Check PC Drum is dirty. Sleeve Roller is contaminated with foreign matter and caked toner. Toner spilled over areas inside copier. Fusing Roller is dirty. Mirrors, lens, or Original Glass are dirty. Shading sheet is dirty. Result YES YES Clean. Clean. Action

Section

Engine

3 4 1

YES YES NO YES YES

Change I/C. Clean or change. Change I/C. Clean. Clean.

IR 2

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(7)

Blank streaks or bands Step 1 2 3 4 Engine 5 6 Check PC Drum is dirty. Sleeve Roller is dirty. Image Transfer Roller is scratched. Fusing Roller is scratched or dirty. Paper Separator Fingers are scratched or dirty. Dust is present on the light path between PH and PC Drum. Original Glass, mirrors, or lens are dirty. Shading sheet is dirty. Wiring between the Scanner and Control Board is connected. Result YES YES YES YES YES YES NO YES YES YES NO Clean. Clean. Change. Clean or change. Change. Clean. Change I/C. Clean. Clean. Change Control Board. Change Scanner. Connect. Action

Section

1 2 3

IR

(8)

Void areas Step 1 2 3 4 5 1 IR Check Sleeve Roller is contaminated with foreign matter. Image Transfer Roller is scratched. Image transfer current terminal is dirty. Developing bias terminal is dirty. Fusing Roller is scratched. Wiring between the Scanner and Control Board is connected. Result YES YES YES YES YES NO YES NO Action Clean or change. Change. Clean. Clean. Change. Change I/C. Change Control Board. Change Scanner. Connect.

Section

Engine

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(9)

Smear on back Step 1 2 3 Engine 4 Check Size error occurs (H2 displayed). Image Transfer Roller is dirty. Toner spilled over areas inside copier. Fusing Back-Up Roller is dirty. Result YES YES YES YES NO Action Set paper size. Clean. Change I/C. Clean or change. Change High Voltage Unit. Change PH Unit. Change Master Board.

Section

(10) Uneven image density Section Step 1 2 Engine Check Toner is even on Sleeve Roller. Image Transfer Roller is dirty or deteriorated. Result NO YES NO Change I/C. Clean or change. Change I/C. Change PH Unit. Change Master Board. Clean. Clean or change. Clean. Change Scanner. Change Control Board. Change Scanner. Connect. Action

1 2 IR 3 4

Original Glass, mirrors, or lens are dirty. Shading sheet is dirty. Exposure Lamp is dirty or deteriorated. Wiring between the Scanner and Control Board is connected.

YES YES YES YES NO

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(11) Gradation reproduction failure Section Engine 1 2 IR 3 Step 1 Check Wiring between the PH Unit and Master Board is connected. Original Glass is dirty. Shading sheet is dirty. Wiring between the Scanner and Control Board is connected. Result YES NO YES YES YES NO Action Change PH Unit and Master Board. Connect. Clean. Clean. Change Control Board. Change Scanner. Connect.

(12) Rough image Section Step 1 Engine 2 3 1 IR Check Toner is even on Sleeve Roller. Image Transfer Roller is dirty. Image transfer current terminal is dirty. Wiring between the Scanner and Control Board is connected. Result NO YES YES NO YES NO Change. Clean or change. Clean. Change I/C. Change Control Board. Change Scanner. Connect. Action

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(13) Periodically uneven image Section Step 1 Check Sleeve Roller drive gear is cracked or contaminated with foreign matter. Developing Unit drive gear is cracked or contaminated with foreign matter. PC Drum drive gear is cracked or contaminated with foreign matter. Image Transfer Roller drive gear is cracked or contaminated with foreign matter. Fusing Unit drive gear is cracked or contaminated with foreign matter. PH Unit is securely fastened. Scanner Motor drive gear is cracked or contaminated with foreign matter. Scanner Motor is secured in position. Timing Belts are loose. Scanner rails are damaged or contaminated with foreign matter. Scanner guide shaft is damaged or contaminated with foreign matter. Result YES Clean. Change I/C. Clean. Change I/C. Clean. Change I/C. Clean or change. Action

YES

3 Engine 4

YES

YES

YES

Clean or change.

6 1

YES NO YES

Change PH Unit. Secure in position. Clean or change.

2 3 4

NO YES YES

Secure in position. Adjust. Clean or change.

IR

YES

Clean. Change Scanner.

T-26