6.

ERROR CODE and TROUBLESHOOTING

6.1 Error Code List

The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.

6.1.1 Jam

Error code Classification Contents Troubleshooting

E010 Paper exit jam Jam not reaching the exit sensor: The paper which P. 6-28
has passed through the fuser unit does not reach
the exit sensor.
E011 Other paper jam Transfer belt paper-clinging jam: The paper after P. 6-36
the 2nd transfer is clinging to the transfer belt, or a 6
paper jam occurred between the registration roller
and the paper clinging detection sensor.
E020 Paper exit jam Stop jam at the exit sensor: The trailing edge of the P. 6-28
paper does not pass the exit sensor after its leading
edge has reached this sensor.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6-1
 Error code Classification Contents Troubleshooting
E030 Other paper jam Power-ON jam: The paper is remaining on the P. 6-36
paper transport path when power is turned ON.
E061 Incorrect paper size setting for 1st drawer: The size P. 6-37
of paper in the 1st drawer differs from size setting of
the equipment.
E062 Incorrect paper size setting for 2nd drawer: The P. 6-37
size of paper in the 2nd drawer differs from size set-
ting of the equipment.
E063 Incorrect paper size setting for 3rd drawer: The size P. 6-37
of paper in the 3rd drawer differs from size setting
of the equipment.
E064 Incorrect paper size setting for 4th drawer: The size P. 6-37
of paper in the 4th drawer differs from size setting of
the equipment.
E065 Incorrect paper size setting for bypass tray: The P. 6-37
size of paper in the bypass tray differs from size
setting of the equipment.
E071 1st drawer media type mis-setting jam: The media P. 6-37
type setting of the 1st drawer is incorrect.
E072 2nd drawer media type mis-setting jam: The media P. 6-37
type setting of the 2nd drawer is incorrect.
E073 3rd drawer media type mis-setting jam: The media P. 6-37
type setting of the 3rd drawer is incorrect.
E074 4th drawer media type mis-setting jam: The media P. 6-37
type setting of the 4th drawer is incorrect.
E075 Option LCF media type mis-setting jam: The media P. 6-37
type setting of the option LCF is incorrect.
E076 Tandem LCF media type mis-setting jam: The P. 6-37
media type setting of the tandem LCF is incorrect.
E090 Image data delay jam: Image data to be printed P. 6-37
cannot be prepared.
E091 Motor-ON time-out jam: The equipment does not P. 6-38
operate normally because abnormality occurred on
an interface between the SYS board and engine
firmware.
E0A0 Image transport ready time-out jam: Image data to P. 6-38
be printed cannot be sent.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6-2
 Error code Classification Contents Troubleshooting
E110 Paper misfeeding ADU misfeeding (Paper not reaching the registra- P. 6-28
tion sensor): The paper which has passed through
ADU does not reach the registration sensor during
duplex printing.
E120 Bypass misfeeding (Paper not reaching the bypass P. 6-29
feed sensor): Paper fed from the bypass tray does
not reach the bypass feed sensor.
E130 1st drawer misfeeding (Paper not reaching the 1st P. 6-29
drawer feed sensor): The paper fed from the 1st
drawer does not reach the 1st drawer feed sensor.
E140 2nd drawer misfeeding (Paper not reaching the 2nd P. 6-29
drawer feed sensor): The paper fed from the 2nd
drawer does not reach the 2nd drawer feed sensor.
E150 3rd drawer misfeeding (Paper not reaching the 3rd P. 6-30
drawer feed sensor): The paper fed from the 3rd
drawer does not reach the 3rd drawer feed sensor. 6
E160 4th drawer misfeeding (Paper not reaching the 4th P. 6-30
drawer feed sensor): The paper fed from the 4th
drawer does not reach the 4th drawer feed sensor.
E180 Option LCF misfeeding (Paper not reaching the -
LCF feed sensor)
E190 LCF misfeeding (Paper not reaching the LCF feed P. 6-31
sensor): The paper fed from the LCF does not
reach the LCF feed sensor.
E200 Paper transport jam 1st drawer transport jam (Paper not reaching the P. 6-32
registration sensor): The paper does not reach the
registration sensor after it has passed the 1st
drawer feed sensor.
E210 2nd drawer transport jam (Paper not reaching the P. 6-32
registration sensor): The paper does not reach the
registration sensor after it has passed the 1st
drawer feed sensor.
E220 2nd drawer transport jam (Paper not reaching the P. 6-32
1st drawer feed sensor): The paper does not reach
the 1st drawer feed sensor after it has passed the
2nd drawer feed sensor.
E230 1st drawer misfeeding (Paper not reaching the 1st -
drawer transport sensor)
E240 .2nd drawer misfeeding (Paper not reaching the -
2nd drawer transport sensor)
E260 Option LCF transport jam (Paper not reaching the -
registration sensor)
E270 Bypass transport jam (Paper not reaching the regis- P. 6-32
tration sensor): Paper fed from the bypass tray and
passed through the bypass feed sensor does not
reach the registration sensor.
E290 Option LCF transport jam -
E2B0 Stop jam at the registration sensor (1st drawer) P. 6-34
E2B1 Stop jam at the registration sensor (2nd drawer) P. 6-34
E2B2 Stop jam at the registration sensor (3rd drawer) P. 6-34
E2B3 Stop jam at the registration sensor (4th drawer) P. 6-34
E2B4 Stop jam at the registration sensor (Bypass tray) P. 6-34
E2B5 Stop jam at the registration sensor (LCF) P. 6-34
E2B6 Stop jam at the registration sensor (ADU) P. 6-34
E2B7 Stop jam at the registration sensor (option LCF) P. 6-34

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6-3
 Error code Classification Contents Troubleshooting
E300 Paper transport jam 3rd drawer transport jam (Paper not reaching the P. 6-32
registration sensor): The paper does not reach the
registration sensor after it has passed the 1st
drawer feed sensor.
E310 3rd drawer transport jam (Paper not reaching the P. 6-32
1st drawer feed sensor): The paper does not reach
the 1st drawer feed sensor after it has passed the
2nd drawer feed sensor.
E320 3rd drawer transport jam (Paper not reaching the P. 6-33
2nd drawer feed sensor): The paper does not reach
the 2nd drawer feed sensor after it has passed the
3rd drawer feed sensor.
E330 4th drawer transport jam (Paper not reaching the P. 6-32
registration sensor): The paper does not reach the
registration sensor after it has passed the 1st
drawer feed sensor.
E340 4th drawer transport jam (Paper not reaching the P. 6-32
1st drawer feed sensor): The paper does not reach
the 1st drawer feed sensor after it has passed the
2nd drawer feed sensor.
E350 4th drawer transport jam (Paper not reaching the P. 6-33
2nd drawer feed sensor): The paper does not reach
the 2nd drawer feed sensor after it has passed the
3rd drawer feed sensor.
E360 4th drawer transport jam (Paper not reaching the P. 6-33
3rd drawer feed sensor): The paper does not reach
the 3rd drawer feed sensor after it has passed the
4th drawer feed sensor.
E370 3rd drawer misfeeding (Paper not reaching the 3rd -
drawer transport sensor)
E380 4th drawer misfeeding (Paper not reaching the 4th -
drawer transport sensor)
E3C0 LCF transport jam (Paper not reaching the registra- P. 6-32
tion sensor): Paper fed from the LCF and passed
through the 1st drawer feed sensor does not reach
the registration sensor.
E3D0 LCF transport jam (Paper not reaching the 1st P. 6-32
drawer feed sensor): Paper fed from the LCF and
passed through the 2nd drawer feed sensor does
not reach the 1st drawer feed sensor.
E3E0 LCF transport jam (Paper not reaching the 2nd P. 6-33
drawer feed sensor): Paper fed from the LCF and
passed through the LCF feed sensor does not
reach the 2nd drawer feed sensor.
E3F0 Tandem LCF misfeeding (Paper not reaching the -
tandem LCF feed sensor)
E400 Cover open jam Duplexing unit cover open jam P. 6-39
E430 ADU open jam: The ADU has opened during print- P. 6-39
ing.
E440 Paper feed cover open jam: The paper feed cover P. 6-39
has opened during printing.
E450 LCF side cover open jam: The LCF side cover has P. 6-39
opened during printing.
E480 Bridge unit open jam: The bridge unit has opened P. 6-39
during printing.
E4A0 Waste toner cover open jam (printing) P. 6-40
E4B0 Bridge unit open jam (printing): The bridge unit has P. 6-40
opened during printing.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6-4
 Error code Classification Contents Troubleshooting
E510 Paper transport jam Jam not reaching the ADU entrance sensor: The P. 6-34
(ADU section) paper does not reach the ADU entrance sensor
after it is switchbacked in the exit section.
E511 ADU misfeeding (Paper not reaching the ADU -
transport sensor-1)
E540 ADU misfeeding (Paper not reaching the ADU feed -
sensor)
E550 Other paper jam Paper remaining jam on the transport path: The P. 6-38
paper is remaining on the transport path when print-
ing is finished (caused by a multiple paper feeding).
E570 Paper transport jam Jam not reaching the reverse path sensor. -
E580 Stop jam at the reverse path sensor -
E590 Jam not reaching the upper paper exit sensor -
E5A0 Stop jam at the upper paper exit sensor - 6

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6-5
 Error code Classification Contents Troubleshooting
E712 RADF jam Jam not reaching the original registration sensor: P. 6-41
The original fed from the original feeding tray does
not reach the original registration sensor.
E714 Feed signal reception jam: The feed signal is P. 6-41
received even no original exists on the original
feeding tray.
E721 Jam not reaching the original reading start sensor: P. 6-41
The original does not reach the reading start sensor
after it has passed the registration sensor (when
scanning obverse side) or the reverse sensor
(when scanning reverse side).
E722 Jam not reaching the original exit sensor (during P. 6-41
scanning): The original which passed the read sen-
sor does not reach the original exit/reverse sensor
when it is transported from the scanning section to
exit section.
E724 Stop jam at the original registration sensor: The P. 6-42
trailing edge of the original does not pass the origi-
nal registration sensor after its leading edge has
reached this sensor.
E725 Stop jam at the reading start sensor: The trailing P. 6-41
edge of the original does not pass the read sensor
after its leading edge has reached this sensor.
E726 Transport/exit signal reception jam during ADF P. 6-42
standby status
E727 Jam not reaching the reading end sensor P. 6-42
E729 Reading rear sensor paper remaining jam P. 6-42
E731 Stop jam at the original exit/reverse sensor: The P. 6-42
trailing edge of the original does not pass the origi-
nal exit/reverse sensor after its leading edge has
reached this sensor.
E744 Stop jam at the exit/reverse sensor P. 6-43
E745 Jam not reaching the exit reverse sensor P. 6-43
E746 Exit/reverse sensor paper remaining jam P. 6-44
E762 Registration sensor paper remaining jam P. 6-44
E770 Original width detection sensor-1 paper remaining P. 6-44
jam
E771 Original width detection sensor-2 paper remaining P. 6-44
jam
E772 Original width detection sensor-3 paper remaining P. 6-44
jam
E773 Intermediate transport sensor paper remaining jam P. 6-44
E774 Reading start sensor paper remaining jam P. 6-41
E775 Reading rear sensor paper remaining jam P. 6-44
E777 Exit sensor paper remaining jam P. 6-44
E860 Original jam access cover open: The Original jam P. 6-44
access cover has opened during RADF operation.
E870 RADF open jam: RADF has opened during RADF P. 6-44
operation.
E871 Cover open jam in the read ready status: Jam P. 6-45
caused by opening of the Original jam access cover
or front cover while the RADF is waiting for the
scanning start signal from the equipment.
E890 ADF time out jam P. 6-45

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6-6
 Error code Classification Contents Troubleshooting
E910 Paper transport jam Jam at the bridge unit transport sensor 1: The P. 6-46
(Relay transport sec- paper does not reach the bridge unit transport sen-
tion) sor 1 after it has passed the exit sensor.
E920 Stop jam at the bridge unit transport sensor 1: The P. 6-46
trailing edge of the paper does not pass the bridge
unit transport sensor 1 after its leading edge has
reached the sensor.
E930 Jam at the bridge unit transport sensor 2: The trail- P. 6-46
ing edge of the paper does not reach the bridge unit
transport sensor 2 after its leading edge has
reached the bridge unit transport sensor 1.
E940 Stop jam at the bridge unit transport sensor 2: The P. 6-46
trailing edge of the paper does not pass the bridge
unit transport sensor 2 after its leading edge has
reached the bridge unit transport sensor 2.
E970 Jam not reaching the lower paper exit sensor. - 6
E980 Stop jam at the lower paper exit sensor -
E9F0 Finisher jam Punching jam: Punching is not performed properly. P. 6-51
(Punch unit) [MJ-1103/1104 (when MJ-6102 is installed)]

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6-7
 Error code Classification Contents Troubleshooting
EA10 Finisher jam Paper transport delay jam: The paper which has P. 6-47
(Finisher section) passed the relay transport path does not reach the
inlet sensor. [MJ-1103/1104]
EA20 Paper transport delay jam: P. 6-47
The paper which has passed through the inlet sen-
sor does not reach the transport sensor. [MJ-1103/
1104]
EA21 Paper size error jam: Paper does not reach the sen- P. 6-47
sor because the paper is shorter than spec. [MJ-
1103/1104]
EA22 Paper transport jam (Finisher paper punching edge -
detection sensor): [MJ-1103/1104]
EA23 Paper transport jam (exit sensor): [MJ-1103/1104] -
EA24 Paper transport jam (between entrance & exit sen- -
sors): [MJ-1103/1104]
EA25 Paper transport jam (after paper stack exit): [MJ- -
1103/1104]
EA26 Paper transport jam (stop command request): [MJ- -
1103/1104]
EA27 Paper transport jam (paper not inserted): [MJ-1103/ -
1104]
EA28 Paper transport jam (assisting arm operation -
delay): [MJ-1103/1104]
EA29 Paper transport jam (stack transport delay): [MJ- -
1103/1104]
EA31 Transport path paper remaining jam: The paper P. 6-48
which has passed through the inlet sensor does not
reach the transport sensor. [MJ-1103/1104]
EA32 Exit paper remaining jam: The paper is remaining P. 6-48
on the finishing tray when the power is turned ON.
[MJ-1103/1104]
EA40 Door open jam: P. 6-49
The upper/front cover of the finisher section or the
upper/ front door of the puncher section has
opened during printing. [MJ-1103/1104]
Cover open error:
The front cover or stationary tray cover is opened
during paper transport. [MJ-1103/1104]
EA50 Stapling jam: Stapling is not performed properly. P. 6-49
[MJ-1103/1104]
EA60 Finisher jam Early arrival jam: The inlet sensor detects the paper P. 6-49
(Finisher section) earlier than a specified timing. [MJ-1103/1104]
EA70 Stack exit belt home position error: The stack exit P. 6-49
belt is not at the home position. [MJ-1103/1104]
EA90 Finisher jam Door open jam: The delivery cover or inlet cover P. 6-50
(Saddle stitcher sec- has opened during printing [MJ-1103/1104].
tion)
EAA0 Finisher jam Power-ON jam: Paper exists at No.1 paper sensor, P. 6-50
(Saddle stitcher sec- No. 2 paper sensor, No.3 paper sensor, vertical
tion) path paper sensor or delivery sensor when power is
turned ON. [MJ-1103/1104]
EAB0 Transport stop jam: The paper which passed P. 6-50
through the inlet sensor does not reach or pass
No.1 paper sensor, No. 2 paper sensor, No.3 paper
sensor or delivery sensor. [MJ-1103/1104]
EAB1 Short paper jam (Saddle Stitch Finisher) -

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6-8
 Error code Classification Contents Troubleshooting
EAD0 Other paper jam Print end command time-out jam: The printing has P. 6-52
not finished normally because of the communica-
tion error between the SYS board and LGC board
at the end of printing.
EAE0 Finisher jam Receiving time time-out jam: The printing has been P. 6-52
interrupted because of the communication error
between the equipment and finisher when the
paper is transported from the equipment to the fin-
isher.
EB30 Ready time time-out jam: The equipment judges P. 6-52
that the paper transport to the finisher is disabled
because of the communication error between the
equipment and finisher at the start of printing.
EB50 Paper transport jam Paper remaining on the transport path: The multiple P. 6-35
feeding of preceding paper caused the misfeeding
of upcoming paper.
6
EB60 Paper remaining on the transport path: The multiple P. 6-35
feeding of preceding paper caused the misfeeding
of upcoming paper (redetection after no jam is
detected at [EB50]).
ED10 Finisher jam Skew adjustment motor (M1) home position detec- P. 6-52
tion abnormality: The Skew adjustment motor is not
at the home position. [MJ-1103/1104 (when MJ-
6102 is installed)]
ED11 Sideways adjustment motor (M2) home position P. 6-52
detection error: The Sideways adjustment motor is
not at the home position. [MJ-1103/1104 (when MJ-
6102 is installed)]
ED12 Shutter home position error: The shutter is not at P. 6-53
the home position. [MJ-1103/1104]
ED13 Front alignment plate home position error: The front P. 6-53
alignment plate is not at the home position. [MJ-
1103/1104]
ED14 Finisher jam Rear alignment plate home position error: The rear P. 6-53
(Finisher section) alignment plate is not at the home position. [MJ-
1103/1104]
ED15 Paddle home position error: The paddle is not at the P. 6-53
home position. [MJ-1103/1104]
ED16 Buffer tray home position error: The buffer tray is P. 6-53
not at the home position. [MJ-1103/1104]
EF10 Finisher jam Paper not supported for Saddle Stitch Finisher -
(Saddle section)
EF11 Saddle Stitch Finisher stapling error (front) -
EF12 Saddle Stitch Finisher stapling error (rear) -
EF13 Finisher jam Saddle paper holder home position detection P. 6-53
(Saddle section) abnormality
EF14 Saddle paper exit jam P. 6-54

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6-9
 Error code Classification Contents Troubleshooting
EF15 Finisher jam Saddle Stitch Finisher side alignment motor home P. 6-53
(Saddle section) position detection abnormality
EF16 Saddle Stitch Finisher stacker motor home position P. 6-53
detection abnormality
EF17 Saddle Stitch Finisher folding blade home position P. 6-56
detection abnormality
EF18 Saddle Stitch Finisher additional folding roller home P. 6-56
position detection abnormality
EF19 Saddle paper folding jam P. 6-57
EF20 Saddle stacker jam P. 6-57
EF21 Hole Punch Unit paper leading edge skew detection P. 6-58
abnormality
EF22 Hole Punch Unit paper leading edge detection P. 6-59
abnormality
EF23 Hole Punch Unit paper alignment abnormality P. 6-59
EF24 Hole Punch Unit paper trailing edge skew detection P. 6-60
abnormality
EF25 Hole Punch Unit paper trailing edge detection P. 6-60
abnormality
EF27 Hole Punch Unit paper edge detection order abnor- P. 6-61
mality-1
EF28 Hole Punch Unit paper edge detection order abnor- P. 6-61
mality-2

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 10
6.1.2 Service call

Error code Classification Contents Troubleshooting

C021 Copy process related Developer unit motor-YMC locking error: The devel- P. 6-102
service call oper unit motor-YMC is not rotating normally.
C022 Developer unit mixer motor-YMC locking error: The P. 6-102
developer unit mixer motor-YMC is not rotating nor-
mally.
C023 Developer unit motor-K locking error: The devel- P. 6-102
oper unit motor-K is not rotating normally.
C024 Developer unit mixer motor-K locking error: The P. 6-103
developer unit mixer motor-K is not rotating nor-
mally.
C130 Paper feeding system 1st drawer tray abnormality: The tray-up motor is P. 6-61
related service call not rotating or the 1st drawer tray is not moving nor-
mally. (the case that paper can be fed from any 6
drawer except the 1st drawer)
C140 2nd drawer tray abnormality: The tray-up motor is P. 6-61
not rotating or the 2nd drawer tray is not moving
normally. (the case that paper can be fed from any
drawer except the 2nd drawer)
C150 3rd drawer tray abnormality: The 3rd drawer tray-up P. 6-62
motor is not rotating or the 3rd drawer tray is not
moving normally. (the case that paper can be fed
from any drawer except the 3rd drawer)
C160 4th drawer tray abnormality: The 4th drawer tray-up P. 6-62
motor is not rotating or the 4th drawer tray is not
moving normally. (the case that paper can be fed
from any drawer except the 4th drawer)
C180 LCF tray-up motor abnormality: The LCF tray-up P. 6-63
motor is not rotating or the LCF tray is not moving
normally. (the case that paper can be fed from any
drawer except the LCF)
C1A0 LCF end fence motor abnormality: The LCF end P. 6-64
fence motor is not rotating or the LCF end fence is
not moving normally. (the case that paper can be
fed from any drawer except the LCF)
C1C0 Option LCF tray-up motor abnormality: The option P. 6-64
LCF tray-up motor is not moving normally
C260 Scanning system Peak detection error: Lighting of the exposure lamp P. 6-65
related service call (white reference) is not detected when power is
turned ON.
C270 (1) Carriage home position sensor not turning OFF P. 6-65
within a specified period of time: The carriage does
not shift from its home position in a specified time.
(2) Downloading firmware with an incorrect model.
C280 Carriage home position sensor not turning ON P. 6-66
within a specified period of time: The carriage does
not reach to its home position in a specified period
of time.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 11
 Error code Classification Contents Troubleshooting
C360 Copy process related Needle electrode cleaner operation abnormality P. 6-103
C370 service call Transfer belt operation abnormality P. 6-104
C380 Auto-toner sensor-K abnormality (upper limit) P. 6-104
C381 Auto-toner sensor-K abnormality (lower limit) P. 6-104
C382 Auto-toner sensor-K connection error P. 6-104
C390 Auto-toner sensor-C abnormality (upper limit) P. 6-104
C391 Auto-toner sensor-C abnormality (lower limit) P. 6-104
C392 Auto-toner sensor-C connection error P. 6-104
C3A0 Auto-toner sensor-M abnormality (upper limit) P. 6-104
C3A1 Auto-toner sensor-M abnormality (lower limit) P. 6-104
C3A2 Auto-toner sensor-M connection error P. 6-104
C3B0 Auto-toner sensor-Y abnormality (upper limit) P. 6-104
C3B1 Auto-toner sensor-Y abnormality (lower limit) P. 6-104
C3B2 Auto-toner sensor-Y connection error P. 6-104
C3C0 Process unit connection error P. 6-104
C411 Fuser unit related ser- Thermistor or heater lamp abnormality at power- P. 6-66
vice call ON: Abnormality of the thermistor is detected when
power is turned ON or the temperature of the fuser
belt does not rise in a specified period of time after
power is turned ON.
C412 Thermistor/heater lamp abnormality at power-ON: P. 6-66
Thermistor abnormality is detected at power-ON or
the fuser belt temperature does not rise within a
specified period of time after power-ON.
C443 Heater lamp abnormality after abnormality judg- P. 6-67
ment (not reaching to intermediate temperature)
C445 Heater lamp abnormality after abnormality judg- P. 6-67
ment (pre-running end temperature abnormality)
C446 Heater lamp abnormality after abnormality judg- P. 6-67
ment (pre-running end temperature abnormality)
C447 Heater lamp abnormality after abnormality judg- P. 6-67
ment (temperature abnormality at ready status)
C448 Heater lamp continuous lighting abnormality: P. 6-67
Heater lamp lights continuously for a certain period
of time when the pressure roller temperature during
ready status is higher than the specified
C451 Thermopile & edge thermistor temperature differ- -
ence
C452 Thermopile temperature difference -
C461 Pressure roller heater 40°C detection (Not deter- -
mined)
C462 Pressure roller heater 40°C detection (Determined) -
C463 Pressure roller thermistor & edge thermistor tem- -
perature difference
C464 Pressure roller thermistor temperature difference -
C465 Pressure roller thermistor abnormality after entering P. 6-68
ready status (pre-running end temperature abnor-
mality)
C466 Pressure roller thermistor abnormality after entering P. 6-68
ready status (pre-running end temperature abnor-
mality)

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 12
 Error code Classification Contents Troubleshooting
C467 Fuser unit related ser- Pressure roller thermistor abnormality after entering P. 6-68
vice call ready status (temperature abnormality at ready sta-
tus)
C468 Pressure roller thermistor abnormality after entering P. 6-68
ready status (overheating)
C471 IH board initialization abnormality -
C472 Power supply abnormality -
C473 Surge pressure detection / power & voltage upper -
limit abnormality
C474 Power & voltage lower limit abnormality -
C476 IH low power supply -
C480 IGBT high temperature abnormality -
C481 IH drive circuit abnormality - 6
C490 IH circuit abnormality / IH coil abnormality -
C4B0 Fuser unit counter abnormality P. 6-68
C4B1 Fuser unit voltage judgment abnormality -
C4D0 Fuser belt thermopile abnormality P. 6-69
C4E0 Fuser unit releasing operation abnormality -
C4E1 Fuser unit contacting operation abnormality -
C4E2 Heat roller rotation detection abnormality -
C4E3 Fuser motor rotation abnormality -
C550 Optional communica- RADF I/F error: Communication error has occurred P. 6-70
tion related service call between the RADF and the scanner.
C560 Communication error between Engine-CPU and P. 6-70
PFC board
C570 Communication error between Engine-CPU and P. 6-70
IPC board
C580 Communication error between PFC board and fin- P. 6-70
isher
C5A0 SRAM board not connected (LGC board) P. 6-73
C5A1 SRAM board data abnormality (LGC board) P. 6-73
C730 RADF EEPROM error: Data abnormality occurs -
during the EEPROM writing of the RADF is per-
formed.
C880 RADF original feed motor abnormality: An error sig- P. 6-72
nal has been detected when the motor is rotating.
C890 RADF read motor abnormality: An error signal has P. 6-72
been detected when the motor is rotating.
C8A0 RADF original reverse motor abnormality: An error P. 6-72
signal has been detected when the motor is rotat-
ing.
C8B0 RADF original exit motor abnormality: An error sig- P. 6-72
nal has been detected when the motor is rotating.
C8C0 RADF original reading start sensor abnormality: -
The automatic adjustment for the original reading
start sensor has been performed, but is ended
unsuccessfully.
C8E0 RADF communication protocol abnormality: The P. 6-72
system has to be stopped because the control
abnormality occurred.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 13
 Error code Classification Contents Troubleshooting
C900 Circuit related service Connection error between SYS board and LGC P. 6-73
call board
C940 Engine-CPU abnormality P. 6-73
C962 LGC board ID abnormality P. 6-74
C970 Process related ser- High-voltage transformer abnormality: Leakage of P. 6-105
vice call the main charger is detected.
C9E0 Circuit related service Connection error between SLG board and SYS P. 6-74
call board
CA00 Image control related Image position alignment abnormality P. 6-90
service call
CA10 Laser optical unit Polygonal motor abnormality: The polygonal motor P. 6-76
related service call is not rotating normally.
CA20 H-Sync detection error: H-Sync signal detection PC P. 6-77
board cannot detect laser beams.
CA47 SNS board abnormality: The SNS board does not P. 6-78
operate due to disconnection or the harness break-
ing.
CB00 Finisher related ser- Finisher not connected: Communication error has P. 6-79
vice call occurred between the equipment and finisher. [MJ-
1103/1104]
CB01 Finisher communication error: Communication error P. 6-79
has occurred between the equipment and finisher.
[MJ-1103/1104]
CB10 Entrance motor abnormality: The entrance motor is P. 6-79
not rotating normally. [MJ-1103/1104]
CB11 Buffer tray guide motor abnormality: The buffer tray P. 6-80
guide motor is not rotating or the buffer tray guide is
not moving normally. [MJ-1103/1104]
CB12 Buffer roller drive motor abnormality: The buffer P. 6-80
roller drive motor is not rotating or the buffer roller is
not moving normally. [MJ-1103/1104]
CB13 Finisher exit motor abnormality -
CB14 Paper holding arm motor abnormality -
CB30 Movable tray shift motor abnormality: The movable P. 6-80
tray shift motor is not rotating or the movable tray is
not moving normally. [MJ-1103/1104]
CB31 Movable tray paper-full detection error: The actua- P. 6-81
tor of the movable tray paper-full detection sensor
does not move smoothly. [MJ-1103/1104]
CB40 Rear aligning plate motor abnormality: Rear align- P. 6-81
ing plate motor is not rotating or aligning plate is not
moving normally. [MJ-1103/1104]
Front alignment motor abnormality: The front align-
ment motor is not rotating or the front alignment
plate is not moving normally. [MJ-1103/1104]
CB50 Stapler home position error: The stapler home posi- P. 6-81
tion sensor does not work. [MJ-1103/1104]
CB51 Stapler shift home position error: The stapler is not P. 6-82
at the home position. [MJ-1103/1104]
CB60 Stapler shift motor abnormality: Stapler shift motor P. 6-82
is not rotating or staple unit is not moving normally.
[MJ-1103/1104]
CB80 Backup RAM data abnormality: Abnormality of P. 6-82
checksum value on finisher controller PC board is
detected when the power is turned ON

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 14
 Error code Classification Contents Troubleshooting
CB81 Finisher related ser- Flash ROM abnormality: Abnormality of checksum P. 6-83
vice call value on finisher controller PC board is detected
when the power is turned ON. [MJ-1103/1104]
CB82 Finisher - Main CPU program error -
CB83 Saddle Stitch Finisher - Main CPU program error -
CB84 Hole Punch Unit - Main CPU program error -
CB91 Saddle Stitch Finisher flash ROM abnormality -
CB92 Saddle Stitch Finisher RAM abnormality -
CB93 Additional folding motor abnormality -
CB94 Saddle transport motor abnormality -
CB95 Stacker motor abnormality -
CBA0 Finisher related ser- Stitch motor (front) abnormality: Stitch motor (front) P. 6-83 6
vice call is not rotating or rotary cam is not moving normally.
[MJ-1103/1104]
CBB0 Stitch motor (rear) abnormality: Stitch motor (rear) P. 6-83
is not rotating or rotary cam is not moving normally.
[MJ-1103/1104]
CBC0 Alignment motor abnormality: Alignment motor is P. 6-83
not rotating or aligning plate is not moving normally.
[MJ-1103/1104]
CBE0 Paper folding motor abnormality: Paper folding P. 6-84
motor or paper folding roller is not rotating normally.
[MJ-1103/1104]
CC20 Communication error between finisher and saddle P. 6-84
stitcher: Communication error between finisher con-
troller PC board and saddle stitcher controller board
[MJ-1103/1104]
CC30 Stack transport motor abnormality: The stack trans- P. 6-84
port motor is not rotating or the stack transport belt
is not moving normally. [MJ-1103/1104]
CC31 Transport motor abnormality: The transport motor is P. 6-85
not rotating or the stack transport roller -1 and -2 is
not rotating normally. [MJ-1103/1104]
CC41 Paper holder cam home position abnormality: The P. 6-85
paper holder cam is not at the home position. [MJ-
1103/1104]
CC51 Sideways adjustment motor (M2) abnormality: P. 6-85
Sideways adjustment motor is not rotating or
puncher is not shifting normally. [MJ-1103/1104
(when MJ-6102 is installed)]
CC52 Skew adjustment motor (M1) abnormality: Skew P. 6-86
adjustment motor is not rotating or puncher is not
shifting normally. [MJ-1103/1104 (when MJ-6102 is
installed)]
CC60 Punch motor abnormality: Punch motor is not rotat- P. 6-86
ing or puncher is not shifting normally. [MJ-1103/
1104 (when MJ-6102 is installed)]
CC61 Punch motor (M3) home position detection error: P. 6-87
Punch motor is not rotating or puncher is not shift-
ing normally. [MJ-1103/1104 (when MJ-6102 is
installed)]

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 15
 Error code Classification Contents Troubleshooting
CC71 Finisher related ser- Punch ROM checksum error: Abnormality of check- P. 6-87
vice call sum value on Hole punch controller PC board is
detected when the power is turned on. [MJ-1103/
1104 (when MJ-6102 is installed)]
CC72 Punch RAM read/write error: Abnormality of check- P. 6-87
sum value on Hole punch controller PC board is
detected when the power is turned on. [MJ-1103/
1104 (when MJ-6102 is installed)]
CC73 Punching device power supply abnormality -
CC74 Punch unit transport pulse abnormality -
CC80 Rear alignment motor abnormality: The rear align- P. 6-88
ment motor is not rotating or the rear alignment
plate is not moving normally. [MJ-1103/1104]
CD60 Process related ser- Sub-hopper toner sensors abnormality. P. 6-105
vice call
CD61 Process related ser- Sub-hopper toner motor-Y abnormality. P. 6-105
CD62 vice call Sub-hopper toner motor-M abnormality. P. 6-105
CD63 Sub-hopper toner motor-C abnormality. P. 6-105
CD64 Sub-hopper toner motor-K abnormality. P. 6-105
CD71 Waste toner transport motor locking error: The P. 6-106
auger in the waste toner transport path does not
rotate.
CD80 TRU waste toner motor locking error: The auger P. 6-106
(TRU side) in the TRU waste toner transport path
does not rotate.
CD81 TRU waste toner transport motor locking error: The P. 6-107
auger (waste toner box side) in the TRU waste
toner transport path does not rotate.
CD82 TRU waste toner full-status error - P. 6-107
CDE0 Finisher related ser- Paddle motor abnormality: The paddle motor is not P. 6-88
vice call rotating or the paddle is not rotating normally. [MJ-
1103/1104]
CE00 Communication error between finisher and punch P. 6-89
unit: Communication error between finisher control-
ler PC board and punch controller PC board
[MJ-1103/1104 (when MJ-6102 is installed)]
CE10 Image control related Image quality sensor abnormality (OFF level): The P. 6-96
service call output value of this sensor is out of a specified
range when sensor light source is OFF.
CE20 Image quality sensor abnormality (no pattern level): P. 6-97
The output value of this sensor is out of a specified
range when the image quality control test pattern is
not formed.
CE40 Image quality control test pattern abnormality: The P. 6-99
test pattern is not formed normally.
CE41 Image quality TRC control test pattern abnormality: P. 6-100
The image quality TRC control test pattern is not
printed normally.
CE42 Image quality TRC control test pattern abnormality P. 6-100
(EFI printer board): Image quality TRC control test
pattern is not printed normally.
CE50 Temperature/humidity sensor abnormality: The out- P. 6-100
put value of this sensor is out of a specified range.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 16
 Error code Classification Contents Troubleshooting
CE60 Copy process related Drum thermistor-Y abnormality: The output value of P. 6-100
service call the drum thermistor-Y is out of a specified range.
CE71 Drum phase adjustment abnormality: Drum phase P. 6-101
sensors (Color drum phase sensor and K drum
phase sensor) are not turned ON after the drum
motor was rotated for a specified period of time.
CE90 Drum thermistor-K abnormality: The output value of P. 6-100
the drum thermistor-K is out of a specified range.
CEC0 2nd transfer roller position detection abnormality: P. 6-108
The 2nd transfer roller does not contact/release
normally.
CF10 Finisher related ser- Communication module SRAM reading failure. P. 6-89
vice call
CF90 Laser optical unit Laser optical unit shutter abnormality. P. 6-77
related service call
CFA0 Paper transport ser- Media sensor output abnormality before paper P. 6-78 6
vice call reaching: The sensor output value before paper is
reached to the media sensor is not normal.
CFA1 Media sensor output abnormality during paper P. 6-78
passing: The sensor output value while paper is
being passed is not normal.
F070 Communication Communication error between System-CPU and P. 6-71
related service call Engine-CPU
F090 Circuit related service SRAM abnormality on the SYS board P. 6-75
call
F100 Other service call HDD format error: HDD cannot be initialized nor- P. 6-109
mally.
F101 HDD unmounted: Connection of HDD cannot be P. 6-109
detected.
F102 HDD start error: HDD cannot become ‘Ready’ state. P. 6-109
F103 HDD transfer time-out: Reading/writing cannot be P. 6-109
performed in the specified period of time.
F104 HDD data error: Abnormality is detected in the data P. 6-109
of HDD.
F105 HDD other error P. 6-109
F106 Point and Print partition damage P. 6-109
F107 /BOX partition damage P. 6-109
F108 /SHA partition damage P. 6-109
F110 Communication Communication error between System-CPU and P. 6-71
related service call Scanner-CPU
F111 Scanner response abnormality P. 6-71
F120 Other service call Database abnormality: Database is not operating P. 6-109
normally.
F130 Invalid MAC address P. 6-109
F200 Data Overwrite option (GP-1070) disabled P. 6-110
F350 Circuit related service SLG board abnormality P. 6-75
F400 call SYS board cooling fan abnormality P. 6-75

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 17
6.1.3 Error in Internet FAX / Scanning Function
1. Internet FAX related error
Error code Classification Troubleshooting
1C10 System access abnormality P. 6-110
1C11 Insufficient memory P. 6-110
1C12 Message reception error P. 6-110
1C13 Message transmission error P. 6-110
1C14 Invalid parameter P. 6-110
1C15 Exceeding file capacity P. 6-110
1C20 System management module access abnormality P. 6-110
1C21 Job control module access abnormality P. 6-110
1C22 Job control module access abnormality P. 6-110
1C30 Directory creation failure P. 6-111
1C31 File creation failure P. 6-111
1C32 File deletion failure P. 6-110
1C33 File access failure P. 6-111
1C40 Image conversion abnormality P. 6-111
1C60 HDD full failure during processing P. 6-111
1C61 Address Book reading failure P. 6-111
1C62 Memory acquiring failure P. 6-111
1C63 Terminal IP address unset P. 6-111
1C64 Terminal mail address unset P. 6-111
1C65 SMTP address unset P. 6-111
1C66 Server time time-out error P. 6-111
1C67 NIC time time-out error P. 6-111
1C68 NIC access error P. 6-111
1C69 SMTP server connection error P. 6-111
1C6A HOST NAME error P. 6-111
1C6B Terminal mail address error P. 6-112
1C6C Destination mail address error P. 6-112
1C6D System error P. 6-111
1C70 SMTP client OFF P. 6-112
1C71 SMTP authentication error P. 6-112
1C72 POP before SMTP error P. 6-112
1C80 Internet FAX transmission failure when processing E-mail job received P. 6-112
1C81 Onramp Gateway transmission failure P. 6-112
1C82 Internet FAX transmission failure when processing FAX job received P. 6-112
1CC0 Job canceling -
1CC1 Power failure P. 6-112

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 18
2. RFC related error
Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
2500 Syntax error, command unrecog- HOST NAME error (RFC: 500) P. 6-113
nized Destination mail address error
(RFC: 500)
Terminal mail address error
(RFC: 500)
2501 Syntax error in parameters or argu- HOST NAME error (RFC: 501) P. 6-113
ments Destination mail address error
(RFC: 501)
Terminal mail address error
(RFC: 501)
2503 Bad sequence of commands Destination mail address error P. 6-113
(RFC: 503)
2504 Command parameter not imple- HOST NAME error P. 6-113
mented (RFC: 504)
6
2550 Mailbox unavailable Destination mail address error P. 6-113
(RFC: 550)
2551 User not local Destination mail address error P. 6-113
(RFC: 551)
2552 Insufficient system storage Terminal/Destination mail address P. 6-113
error
(RFC: 552)
2553 Mailbox name not allowed Destination mail address error P. 6-113
(RFC: 553)

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 19
3. Electronic Filing related error
Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
2B10 There was no applicable job. No applicable job error in job control P. 6-114
module
2B11 Job status failed. JOB status abnormality P. 6-114
2B20 Failed to access file. File library function error P. 6-114
2B30 Insufficient disk space. Insufficient disk space in /BOX parti- P. 6-114
tion
2B31 Failed to access Electronic Filing. Status of specified Electronic Filing P. 6-114
or folder is undefined or being cre-
ated/deleted
2B32 Failed to print Electronic Filing docu- Electronic Filing printing failure: P. 6-114
ment. Specified document can not be
printed because of client’s access
(being edited, etc.).
2B50 Failed to process image. Image library error P. 6-114
2B51 Failed to process print image. List library error P. 6-114
2B71 Document(s) expire(s) in a few days Documents expiring in a few days -
exist
2B80 Hard Disk space for Electronic Filing Hard disk space in /BOX partition is -
nearly full. nearly full (90%).
2B90 Insufficient Memory. Insufficient memory capacity P. 6-114
2BA0 Invalid Box password specified. Invalid Box password P. 6-114
2BA1 Incorrect paper size/ color mode A Paper size or a color mode not P. 6-114
supported in the Electronic Filing
function is being selected.
2BB0 Job canceled Job canceling -
2BB1 Power failure occurred Power failure P. 6-115
2BC0 System fatal error. Fatal failure occurred P. 6-114
2BC1 Failed to acquire resource. System management module P. 6-114
resource acquiring failure
2BD0 Power failure occurred during e-Fil- Power failure occurred during restor- P. 6-115
ing restoring. ing of Electronic Filing
2BE0 Failed to get machine parameter. Machine parameter reading failure P. 6-115
2BF0 Maximum number of page range is Exceeding maximum number of P. 6-115
reached. pages
2BF1 Maximum number of document Exceeding maximum number of doc- P. 6-115
range is reached. uments
2BF2 Maximum number of folder range is Exceeding maximum number of fold- P. 6-115
reached. ers

4. Remote scanning related error

Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
2A20 Failed to acquire resource System management module P. 6-116
resource acquiring failure
2A40 System fatal error System error P. 6-116
2A50 Job canceling Job canceling -
2A51 Power failure Power failure P. 6-116

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 20
5. E-mail related error
Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
2C10 Illegal Job status System access abnormality P. 6-117
2C11 Not enough memory Insufficient memory P. 6-117
2C12 Illegal Job status Message reception error P. 6-117
2C13 Illegal Job status Message transmission error P. 6-117
2C14 Invalid parameter specified Invalid parameter P. 6-117
2C15 Message size exceeded limit or max- Exceeding file capacity P. 6-117
imum size
2C20 Illegal Job status System management module access P. 6-117
abnormality
2C21 Illegal Job status Job control module access abnor- P. 6-117
mality
2C22 Illegal Job status Job control module access abnor- P. 6-117
mality 6
2C30 Failed to create directory Directory creation failure P. 6-117
2C31 Failed to create file File creation failure P. 6-117
2C32 Failed to delete file File deletion failure P. 6-117
2C33 Failed to create file File access failure P. 6-117
2C40 Failed to convert image file format Image conversion abnormality P. 6-117
2C43 Encryption error. Failed to create file Encryption error P. 6-117
2C44 Creating the image file was not per- Encryption PDF enforced mode error P. 6-117
mitted.
2C60 Failed to process your Job. Insuffi- HDD full failure during processing P. 6-117
cient disk space.
2C61 Failed to read AddressBook Address Book reading failure P. 6-118
2C62 Not enough memory Memory acquiring failure P. 6-117
2C63 Invalid Domain Address Terminal IP address unset P. 6-118
2C64 Invalid Domain Address Terminal mail address unset P. 6-118
2C65 Failed to connect to SMTP server SMTP address unset P. 6-118
2C66 Failed to connect to SMTP server Server time time-out error P. 6-118
2C67 Failed to send E-Mail message NIC time time-out error P. 6-118
2C68 Failed to send E-Mail message NIC access error P. 6-118
2C69 Failed to connect to SMTP server SMTP server connection error P. 6-118
2C6A Failed to send E-Mail message HOST NAME error (No RFC error) P. 6-118
2C6B Invalid address specified in From: Terminal mail address error P. 6-118
field
2C6C Invalid address specified in To: field Destination mail address error (No P. 6-118
RFC error)
2C6D NIC system error System error P. 6-118
2C70 SMTP service is not available SMTP client OFF P. 6-118
2C71 Failed SMTP Authentication SMTP authentication error P. 6-118
2C72 POP Before SMTP Authentication POP before SMTP error P. 6-119
Failed
2C80 Failed to process received E-mail job E-mail transmission failure when pro- P. 6-119
cessing E-mail job received
2C81 Failed to process received Fax job Process failure of FAX job received P. 6-119
2CC0 Job canceled Job canceling -
2CC1 Power failure occurred Power failure P. 6-119

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 21
6. File sharing related error
Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
2D10 Illegal Job status System access abnormality P. 6-120
2D11 Not enough memory Insufficient memory P. 6-120
2D12 Illegal Job status Message reception error P. 6-120
2D13 Illegal Job status Message transmission error P. 6-120
2D14 Invalid parameter specified Invalid parameter P. 6-120
2D15 Document size exceeded limit or Exceeding the maximum size for file P. 6-120
maximum size. sharing
2D20 Illegal Job status System management module access P. 6-120
abnormality
2D21 Illegal Job status Job control module access abnor- P. 6-120
mality
2D22 Illegal Job status Job control module access abnor- P. 6-120
mality
2D30 Failed to create directory Directory creation failure P. 6-120
2D31 Failed to create file File creation failure P. 6-120
2D32 Failed to delete file File deletion failure P. 6-120
2D33 Failed to create file File access failure P. 6-120
2D40 Failed to convert image file format Image conversion abnormality P. 6-120
2D43 Encryption error. Failed to create file Encryption error P. 6-120
2D44 Creating the image file was not per- Encryption PDF enforced mode error P. 6-120
mitted.
2D60 Failed to copy file File library access abnormality P. 6-120
2D61 Invalid parameter specified Invalid parameter P. 6-120
2D62 Failed to connect to network destina- File server connection error P. 6-121
tion. Check destination path
2D63 Specified network path is invalid. Invalid network path P. 6-121
Check destination path
2D64 Logon to file server failed. Check Login failure P. 6-121
username and password
2D65 There are too many documents in the Exceeding documents in folder: P. 6-121
folder. Failed in creating new docu- Creating new document is failed.
ment.
2D66 Failed To Process your Job. Insuffi- Storage capacity full failure during P. 6-121
cient Storage space. processing
2D67 FTP service is not available FTP service not available P. 6-121
2D68 File Sharing service is not available File sharing service not available P. 6-121
2DA0 Expired scan documents deleted Periodical deletion of scanned docu- -
from share folder. ments completed properly.
2DA1 Expired Sent Fax documents deleted Periodical deletion of transmitted -
from shared folder. FAX documents completed properly.
2DA2 Expired Received Fax documents Periodical deletion of received FAX -
deleted from shared folder. documents completed properly.
2DA3 Scanned documents in shared folder Manual deletion of scanned docu- -
deleted upon user’s request. ments completed properly.
2DA4 Sent Fax Documents in shared folder Manual deletion of transmitted FAX -
deleted upon user’s request. documents completed properly.
2DA5 Received Fax Documents in shared Manual deletion of received FAX -
folder deleted upon user’s request. documents completed properly.
2DA6 Failed to delete file. File deletion failure P. 6-120
2DA7 Failed to acquire resource. Resource acquiring failure P. 6-120
2DC0 Job canceled Job canceling -
2DC1 Power failure occurred Power failure P. 6-121

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 22
7. E-mail reception related error
Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
3A10 MIME Error has been detected in the E-mail MIME error P. 6-122
received mail.
3A11 MIME Error has been detected in the P. 6-122
received mail. This mail has been
transferred to the administrator.
3A12 MIME Error has been detected in the P. 6-122
received mail. This mail could not be
transferred to the administrator.
3A20 Analyze Error has been detected in E-mail analysis error P. 6-122
the received mail.
3A21 Analyze Error has been detected in P. 6-122
the received mail. This mail has been
transferred to the administrator.
3A22 Analyze Error has been detected in P. 6-122
the received mail. This mail could not 6
be transferred to the administrator.
3A30 Whole partial mails were not reached Partial mail time-out error P. 6-122
by timeout.
3A40 Partial Mail Error has been detected Partial mail related error P. 6-122
in the received mail.
3A50 HDD Full Error has been occurred in Insufficient HDD capacity error P. 6-122
this mail.
3A51 HDD Full Error has been occurred in P. 6-122
this mail. This mail has been trans-
ferred to the administrator.
3A52 HDD Full Error has been occurred in P. 6-122
this mail. This mail could not be
transferred to the administrator.
3A60 HDD Full Warning has been occurred Warning of insufficient HDD capacity P. 6-122
in this mail.
3A61 HDD Full Warning has been occurred P. 6-122
in this mail. This mail could not be
transferred to the administrator.
3A62 HDD Full Warning has been occurred P. 6-122
in this mail. This mail could not be
transferred to the administrator.
3A70 Receiving partial mail was aborted Warning of partial mail interruption P. 6-122
since the partial mail setting has
been changed to Disable.
3A80 Partial mail was received during the Partial mail reception setting OFF P. 6-122
partial mail setting is disabled.
3A81 Partial mail was received during the P. 6-122
partial mail setting is disabled. This
mail has been transferred to the
administrator.
3A82 Partial mail was received during the P. 6-122
partial mail setting is disabled. This
mail could not be transferred to the
administrator.
3B10 Format Error has been detected in E-mail format error P. 6-122
the received mail.
3B11 Format Error has been detected in P. 6-122
the received mail. This mail has been
transferred to the administrator.
3B12 Format Error has been detected in P. 6-122
the received mail. This mail could not
be transferred to the administrator.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 23
 Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
3B20 Content-Type Error has been Content-Type error P. 6-122
detected in the received mail.
3B21 Content-Type Error has been P. 6-122
detected in the received mail. This
mail has been transferred to the
administrator.
3B22 Content-Type Error has been P. 6-122
detected in the received mail. This
mail could not be transferred to the
administrator.
3B30 Charset Error has been detected in Charset error P. 6-122
the received mail.
3B31 Charset Error has been detected in P. 6-122
the received mail. This mail has been
transferred to the administrator.
3B32 Charset Error has been detected in P. 6-122
the received mail. This mail could not
be transferred to the administrator.
3B40 Decode Error has been detected in E-mail decode error P. 6-122
the received mail.
3B41 Decode Error has been detected in P. 6-122
the received mail. This mail has been
transferred to the administrator.
3B42 Decode Error has been detected in P. 6-122
the received mail. This mail could not
be transferred to the administrator.
3C10 Tiff Analyze Error has been detected TIFF analysis error P. 6-122
in the received mail.
3C11 Tiff Analyze Error has been detected P. 6-122
in the received mail. This mail has
been transferred to the administrator.
3C12 Tiff Analyze Error has been detected P. 6-122
in the received mail. This mail could
not be transferred to the administra-
tor.
3C13 Tiff Analyze Error has been detected P. 6-122
in the received mail.
3C20 Tiff Compression Error has been TIFF compression error P. 6-123
detected in the received mail.
3C21 Tiff Compression Error has been P. 6-123
detected in the received mail. This
mail has been transferred to the
administrator.
3C22 Tiff Compression Error has been P. 6-123
detected in the received mail. This
mail could not be transferred to the
administrator.
3C30 Tiff Resolution Error has been TIFF resolution error P. 6-123
detected in the received mail.
3C31 Tiff Resolution Error has been P. 6-123
detected in the received mail. This
mail has been transferred to the
administrator.
3C32 Tiff Resolution Error has been P. 6-123
detected in the received mail. This
mail could not be transferred to the
administrator.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 24
 Message displayed in
Error code Contents Troubleshooting
the TopAccess screen
3C40 Tiff Paper Size Error has been TIFF paper size error P. 6-123
detected in the received mail.
3C41 Tiff Paper Size Error has been P. 6-123
detected in the received mail. This
mail has been transferred to the
administrator.
3C42 Tiff Paper Size Error has been P. 6-123
detected in the received mail. This
mail could not be transferred to the
administrator.
3C50 Offramp Destination Error has been Offramp destination error P. 6-123
detected in the received mail.
3C51 Offramp Destination Error has been P. 6-123
detected in the received mail. This
mail has been transferred to the
administrator. 6
3C52 Offramp Destination Error has been P. 6-123
detected in the received mail. This
mail could not be transferred to the
administrator.
3C60 Offramp Security Error has been Offramp security error P. 6-123
detected in the received mail.
3C61 Offramp Security Error has been P. 6-123
detected in the received mail. This
mail has been transferred to the
administrator.
3C62 Offramp Security Error has been P. 6-123
detected in the received mail. This
mail could not be transferred to the
administrator.
3C70 Power Failure has been occurred in Power failure error P. 6-123
Email receiving.
3D10 SMTP Destination Error has been Destination address error P. 6-123
detected in the received mail. This
mail was deleted.
3D20 Offramp Destination limitation Error Offramp destination limitation error P. 6-123
has been detected in the received
mail.
3D30 Fax Board Error has been occurred FAX board error P. 6-123
in the received mail.
3E10 POP3 Connection Error has been POP3 server connection error P. 6-123
occurred in the received mail.
3E20 POP3 Connection Timeout Error has POP3 server connection time-out P. 6-123
been occurred in the received mail. error
3E30 POP3 Login Error has been occurred POP3 login error P. 6-123
in the received mail.
3E40 POP3 Login Error occurred in the POP3 login method error P. 6-123
received mail.
3F00 File I/O Error has been occurred in File I/O error P. 6-124
3F10 this mail. The mail could not be P. 6-124
3F20 received until File I/O is recovered. P. 6-124
3F30 P. 6-124
3F40 P. 6-124

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 25
6.1.4 Printer function error
Following codes are displayed at the end of the user name on the print job log screen.
Error code Contents Troubleshooting
4031 HDD full during print - Large quantity image data by private print or invalid P. 6-124
network print are saved in HDD.
4032 Private-print-only error: Jobs other than Private print jobs cannot be per- P. 6-124
formed.
4033 Printing data storing limitation error: Printing with its data being stored to the P. 6-124
HDD temporarily (Proof print, Private print, Scheduled print, etc.) cannot be
performed.
4034 e-Filing storing limitation error: Printing with its data being stored to the HDD P. 6-124
(print and e-Filing, print to e-Filing, etc.) cannot be performed.
4035 Local file storing limitation error: Network FAX or Internet FAX cannot be sent P. 6-124
when "Local" is selected for the destination of the file to save.
4036 User authentication error: The user who intended to print a document is not P. 6-124
registered as a user.
4037 Hardcopy security printing error: hardcopy security printing job is performed P. 6-124
when the function is restricted.
4040 Not being authorized to perform JOB P. 6-124
4050 Problem in LDAP server connection or LDAP server authorization settings P. 6-124
4300 USB direct printing: Job execution error due to functional restrictions - Print- P. 6-124
ing with he USB direct printing function restricted
4301 USB direct printing: File conversion error - Printing a file whose format is not P. 6-124
supported, or an invalid file
4310 Double-sign encoding error: A double-sign encoding error occurred because P. 6-124
the PDF file is encrypted in a forbidden language or in a language not sup-
ported.
4311 Printing not permitted: Printing is not permitted or only printing in a low reso- P. 6-124
lution level is permitted due to the encryption language of the encrypted PDF
file.
* Permitted only when a user password is entered.
4312 Password mismatching: The entered password is neither matched with a P. 6-125
user password nor an owner password.
A221 Print job cancellation - Print job (copy, list print, network print) is deleted from P. 6-125
the print job screen.
A222 Print job power failure - The power of the equipment is turned OFF during P. 6-125
print job (copy, list print, network print).
A290 Limit over error (Black): The numbers of output pages have exceeded those P. 6-125
specified with both of the department code and the user code at the same
time.
A291 Limit over error (Black): The number of output pages has exceeded the one P. 6-125
specified with the user code.
A292 Limit over error (Black): The number of output pages has exceeded the one P. 6-125
specified with the department code.
A2A0 Limit over error (Color): The number of prints has exceeded the one speci- P. 6-125
fied for the department code and user code, or users (guests) are not autho-
rized to perform color printing.
A2A1 Limit over error (Color): The number of prints has exceeded the one speci- P. 6-125
fied for the user code, or users (guests) are not authorized to perform color
printing.
A2A2 Limit over error (Color): The number of output pages has exceeded the one P. 6-125
specified with the department code.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 26
<<Error history>>
In the setting mode (08-253), the latest twenty groups of error data will be displayed.
Display example
EA10 99999999 06 04 14 17 57 32 064 064 23621000000
Error code Total counter YY MM DD HH MM SS MMM NNN ABCDEFHIJLO
4 digits 8 digits 12 digits (Year is indicated 3 digits 3 digits 11 digits
with its last two digits.)
A Paper source
0: Not selected 1: Bypass feed 2: LCF 3: 1st drawer 4: 2nd drawer 5: 3rd drawer
6: 4th drawer 7: Unused 8: Unused
B Paper size code
0: A5/ST 1: A5-R 2: ST-R 3: LT, 4: A4 5: B5-R 6: LT-R 7: A4-R 8: OTHER/UNIV 9: B5,
A: FOLIO/COMP B: LG C: B4 D: LD E: A3 F: 13"LG G: Unused H: A6-R I: Post card J: 8.5"SQ
K: A3-wide L: LD-wide M: 8K N: 16K-R O: 16K P,Q,R,S,T: Unused U: SRA3(320x450)
V: SRA3(320x460) Z: Not selected
C Sort mode/staple mode 6
0: Non-sort/Non-staple 1: Group 2: Sort 7: Front staple
8: Double staple 9: Rear staple A: Saddle stitch
D ADF mode
0: Unused 1: AUTO FEED (SADF) 2: STACK FEED
E APS/AMS mode
0: Not selected 1: APS 2: AMS
F Duplex mode
0: Not selected 1: Book 2: Double-sided/Single-sided 4: Double-sided/Duplex copying
8: Single-sided/Duplex copying
G Unused
H Image shift
0: Unused 1: Book 2: Left 3: Right 4: Top 5: Bottom 6: Book+Top 7: Book+Bottom 8: Left+Top
9: Left+Bottom A: Right+Top B: Right+Bottom
I Editing
0: Unused 1: Masking 2: Trimming 3: Mirror image 4: Unused 5: NEG/POS
J Edge erase/Dual-page
0: Unused 1: Edge erase 2: Dual-page 3: Edge erase & Dual-page
K Unused
L Function
0: Unused 1: Copying 2: FAX/Internet FAX transmission 3: FAX/Internet FAX/E-mail reception printing
4: Unused 5: Printing/List print 6: Scan/E-mail transmission
MMM Primary scanning reproduction ratio (Display in hexadecimal)
(Mx256)+(Mx16)+M
NNN Secondary scanning reproduction ratio (Display in hexadecimal)
(Nx256)+(Nx16)+N
O Color mode
0: Auto color 1: Full color 2: Black 3: Unused 4: Twin color copy 5: Gray scale
6: Unused 7: Image smoothing

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 27
6.2 Diagnosis and Prescription for Each Error Code

6.2.1 Paper transport jam (paper exit section)

[E010] Jam not reaching the exit sensor
1. Check if there is any paper on the transport path or in the fuser unit. Remove it if there is.
* If the error still occurs, check the following.
2. Is the exit sensor working? (Perform the input check: 03-[FAX]ON/[1]/[B]).
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN333 on the LGC board is disconnected from the exit sensor or the har-
nesses are open circuited. Correct if any.
4. Replace the exit sensor.
5. Replace the LGC board.
6. Check if there is any abnormality on the paper transport path in the fuser unit. Correct it if there
is.

[E020] Stop jam at the exit sensor

1. Open the jam access cover and check if there is any paper on the transport path. Remove it if
there is.
* If the error still occurs, check the following.
2. Is the exit sensor working? (Perform the input check: 03-[FAX]ON/[1]/[B]).
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN333 on the LGC board is disconnected from the exit sensor or the har-
nesses are open circuited. Correct if any.
4. Replace the exit sensor.
5. Replace the LGC board.
6. Check the exit roller. Replace it if it is worn out.

6.2.2 Paper misfeeding

[E110] ADU misfeeding (paper not reaching the registration sensor)
1. Open the jam access cover and check if there is any paper in front of the registration sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the registration sensor working? (Perform the input check:03-[FAX]OFF/[7]/[F])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN337 on the LGC board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
4. Replace the registration sensor.
5. Replace the LGC board.
6. Is the ADU clutch working? (Perform the output check: 03-222)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN338 on the LGC board is disconnected from the ADU clutch or the har-
nesses are open circuited. Correct if any.
8. Replace the ADU clutch.
9. Replace the LGC board.
10.Check the rollers in the ADU. Replace them if they are worn out.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 28
[E120] Bypass misfeeding (paper not reaching the bypass feed sensor)
1. Are the bypass motor, bypass pick-up solenoid and bypass feed sensor working? (Perform the
output check: 03-126, 03-254 and the input check: 03-[FAX]ON/[4]/[D])
* If it is working properly, proceed to 6. If not, check 2 to 5 below.
2. Check if the connector CN469, CN497, CN498 on the ADU board is disconnected from the
bypass motor or the bypass feed sensor, or the harnesses are open circuited. Correct if any.
3. Replace the bypass motor.
4. Replace the bypass pick-up solenoid.
5. Replace the bypass feed sensor.
6. Replace the LGC board.
7. Check the rollers in the ADU. Replace them if they are worn out.

[E130] 1st drawer misfeeding (paper not reaching the 1st drawer feed sensor)
1. Open the jam access cover and check if there is any paper in front of the 1st drawer feed sensor.
Remove it if there is. 6
* If the error still occurs, check the following.
2. Is the 1st drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[1]/[G])
* If it is working properly, proceed to 9. If not, check 3 to 8 below.
3. Check if the connector CN513 on the PFC board is disconnected from the 1st drawer feed sen-
sor or the harnesses are open circuited. Correct if any.
4. Replace the 1st drawer feed sensor.
5. Replace the PFC board.
6. Is the feed motor working? (Perform the output check: 03-120)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN512 on the PFC board is disconnected from the feed motor or the har-
nesses are open circuited. Correct if any.
8. Replace the feed motor.
9. Replace the PFC board.
10.Check the 1st drawer feed roller, separation roller and pickup roller. Replace them if they are
worn out.

[E140] 2nd drawer misfeeding (paper not reaching the 2nd drawer feed sensor)
1. Open the paper feed cover and check if there is any paper in front of the 2nd drawer feed sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the 2nd drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[1]/[F])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN512 on the PFC board is disconnected from the 2nd drawer feed sen-
sor or the harnesses are open circuited. Correct if any.
4. Replace the 2nd drawer feed sensor.
5. Replace the PFC board.
6. Is the feed motor working? (Perform the output check: 03-121)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN512 on the PFC board is disconnected from the feed motor or the har-
nesses are open circuited. Correct if any.
8. Replace the feed motor.
9. Replace the PFC board.
10.Check the 2nd drawer feed roller, separation roller and pickup roller. Replace them if they are
worn out.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 29
[E150] 3rd drawer misfeeding (paper not reaching the 3rd drawer feed sensor)
1. Open the paper feed cover and check if there is any paper in front of the 3rd drawer feed sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the 3rd drawer feed sensor working? (Perform the input check: 03-[FAX]OFF/[2]/[D])
* If it is working properly, proceed to 7. If not, check 3 to 6 below.
3. Check if the connector CN505 on the PFC board is disconnected from the 3rd drawer feed sen-
sor or the harnesses is open circuited. Check if the connector CN505 on the PFC board is dis-
connected. Correct if any.
4. Replace the 3rd drawer feed sensor.
5. Replace the PFC board.
6. Is the feed/transfer motor working? (Perform the output check: 03-226)
* If it is working properly, proceed to 12. If not, check 8 to 11 below.
7. Check if the connectors CN502 on the LGC board is disconnected from the feed/transfer motor
or the harnesses are open circuited. Check if the connector CN502 on the PFC board is discon-
nected. Correct if any.
8. Replace the feed/transfer motor.
9. Replace the PFC board.
10.Check the 3rd drawer feed roller, separation roller and pickup roller. Replace them if they are
worn out.

[E160] 4th drawer misfeeding (paper not reaching the 4th drawer feed sensor)
1. Open paper feed cover and check if there is any paper in front of the 4th drawer feed sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the 4th drawer feed sensor working? (Perform the input check: 03-[FAX]OFF/[8]/[D])
* If it is working properly, proceed to 7. If not, check 3 to 6 below.
3. Check if the connectors CN502 on the PFC board is disconnected from the 4th drawer feed sen-
sor or the harnesses are open circuited. Check if the connector CN502 on the PFC board is dis-
connected. Correct if any.
4. Replace the 4th drawer feed sensor.
5. Replace the PFC board.
6. Is the 4th drawer feed clutch working? (Perform the output check: 03-122)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connectors CN507 on the PFC board is disconnected from the 4th drawer feed
clutch or the harnesses are open circuited. Check if the connectors CN502 on the PFP board is
disconnected. Correct if any.
8. Replace the 4th drawer feed clutch.
9. Replace the PFC board.
10.Check the 4th drawer feed roller, separation roller and pickup roller. Replace them if they are
worn out.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 30
[E190] LCF misfeeding (paper not reaching the LCF feed sensor)
1. Open the LCF side cover and check if there is any paper in front of the LCF feed sensor. Remove
it if there is.
* If the error still occurs, check the following.
2. Is the LCF feed sensor working? (Perform the input check: 03-[FAX]OFF/[0]/[G])
* If it is working properly, proceed to 7. If not, check 3 to 6 below.
3. Check if the connectors CN349 on the LGC board is disconnected from the LCF feed sensor or
the harnesses are open circuited. Check if the connectors CN1 and CN6 on the LCF board are
disconnected. Correct if any.
4. Replace the LCF feed sensor.
5. Replace the LGC board.
6. Is the LCF feed clutch working? (Perform the output check: 03-209)
* If it is working properly, proceed to 12. If not, check 8 to 11 below.
7. Check if the connectors CN349 on the LGC board is disconnected from the LCF feed clutch or
the harnesses are open circuited. Check if the connectors CN1 and CN5 on the LCF board are
disconnected. Correct if any. 6
8. Replace the LCF feed clutch.
9. Replace the LGC board.
10.Check the LCF feed roller, separation roller and pickup roller. Replace them if they are worn out.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 31
6.2.3 Paper transport jam
[E200] 1st drawer transport jam (not reaching the registration sensor)
[E210] 2nd drawer transport jam (not reaching the registration sensor)
[E270] Bypass transport jam (not reaching the registration sensor)
[E300] 3rd drawer transport jam (not reaching the registration sensor)
[E330] 4th drawer transport jam (not reaching the registration sensor)
[E3C0] LCF transport jam (not reaching the registration sensor)
1. Open the jam access cover and check if there is any paper in front of the 1st drawer feed sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the 1st drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[1]/[G])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN516 on the PFC board is disconnected from the 1st drawer feed sen-
sor or the harnesses are open circuited. Correct if any.
4. Replace the 1st drawer feed sensor.
5. Replace the PFC board.
6. Is the transport motor-1 working? (Perform the output check: 03-124 or 524)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN512 on the PFC board is disconnected from the transport motor-1 or
the harnesses are open circuited. Correct if any.
8. Replace the transport motor-1.
9. Replace the PFC board.
10.Check the condition of the feed roller, separation roller and pickup roller of each paper source,
and replace them if they are worn out.
11. Check the transport roller. Replace it if it is worn out.

[E220] 2nd drawer transport jam (not reaching the 1st drawer feed sensor)
[E310] 3rd drawer transport jam (not reaching the 1st drawer feed sensor)
[E340] 4th drawer transport jam (not reaching the 1st drawer feed sensor)
[E3D0] LCF transport jam (not reaching the 1st drawer feed sensor)
1. Open the jam access cover and check if there is any paper in front of the 1st drawer feed sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the 1st drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[1]/[G])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN512 on the PFC board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
4. Replace the 1st drawer feed sensor.
5. Replace the PFC board.
6. Is the transport motor-2 working? (Perform the output check: 03-229, 231)
* If it is working properly, proceed to 11. If not, check 7 to 10 below.
7. Check if the connector CN512 on the PFC board is disconnected from the transport motor-2 or
the harnesses are open circuited. Correct if any.
8. Replace the transport motor-2.
9. Replace the PFC board.
10.Check the condition of the feed roller, separation roller and pickup roller of each paper source,
and replace them if they are worn out.
11. Check the transport roller. Replace it if it is worn out.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 32
[E320] 3rd drawer transport jam (not reaching the 2nd drawer feed sensor)
[E350] 4th drawer transport jam (not reaching the 2nd drawer feed sensor)
[E3E0] LCF transport jam (not reaching the 2nd drawer feed sensor)
1. Open the side cover and check if there is any paper in front of the 2nd drawer feed sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the 2nd drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[1]/[F])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN348 on the LGC board is disconnected from the 2nd drawer feed sen-
sor or the harnesses are open circuited. Correct if any.
4. Replace the 2nd drawer feed sensor.
5. Replace the LGC board.
6. Are the lower transport clutches working? (Perform the output check: 03-230, 233)
* If they are working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN348 on the LGC board is disconnected from the lower transport
clutches (high/low) or the harnesses are open circuited. Correct if any. 6
8. Replace the lower transport clutches (high/low speed).
9. Replace the LGC board.
10.Is the PFP transport clutch working? (Perform the output check: 03-225)
* If they are working properly, proceed to 16. If not, check 11 to15 below.
11. Check if the connectors CN349 on the LGC board is disconnected from the PFP transport clutch
or the harnesses are open circuited. Check if the connectors CN241 and CN244 on the PFP
board are disconnected. Correct if any.
12.Replace the PFP transport clutch.
13.Replace the LGC board.
14.Check the condition of the feed roller, separation roller and pickup roller of each paper source,
and replace them if they are worn out.
15.Check the transport roller. Replace it if it is worn out.

[E360] 4th drawer transport jam (not reaching the 3rd drawer feed sensor)
1. Open the PFP paper feed cover and check if there is any paper in front of the 3rd drawer feed
sensor. Remove it if there is.
* If the error still occurs, check the following.
2. Is the 3rd feed sensor working? (Perform the input check: 03-[FAX]OFF/[2]/[D])
* If it is working properly, proceed to 7. If not, check 3 to 6 below.
3. Check if the connectors CN349 on the LGC board is disconnected from the 3rd drawer feed sen-
sor or the harnesses are open circuited. Check if the connectors CN 241 and CN243 on the PFP
board are disconnected. Correct if any.
4. Replace the 3rd drawer feed sensor.
5. Replace the LGC board.
6. Is the PFP transport clutch working? (Perform the output check: 03-225)
* If it is working properly, proceed to 12. If not, check 8 to 11 below.
7. Check if the connectors CN349 on the LGC board is disconnected from the PFP transport clutch
or the harnesses are open circuited. Check if the connectors CN 241 and CN244 on the PFP
board are disconnected. Correct if any.
8. Replace the PFP transport clutch.
9. Replace the LGC board.
10.Check the condition of the feed roller, separation roller and pickup roller of each paper source,
and replace them if they are worn out.
11. Check the PFP transport roller. Replace it if it is worn out.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 33
[E510] ADU transport stop jam
1. Open the ADU and check if there is any paper in front of the ADU entrance sensor.
* If the error still occurs, check the following.
2. Is the ADU entrance sensor working? (Perform the input check: 03-[FAX]ON/[4]/[B])
* If it is working properly, proceed to 7. If not, check 3 to 6 below.
3. Check if the connectors CN511 on the PFC board is disconnected from the ADU entrance sensor
or the harnesses are open circuited. Check if the connectors CN491 and CN492 on the ADU
board are disconnected. Correct if any.
4. Replace the ADU entrance sensor.
5. Replace the ADU board.
6. Replace the PFC board.
7. Is the reverse motor working? (Perform the output check: 03-132/134)
* If it is working properly, proceed to 11. If not, check 8 to 10 below.
8. Check if the connector CN515 on the PFC board is disconnected from the reverse motor or the
harnesses are open circuited. Correct if any.
9. Replace the reverse motor.
10.Replace the PFC board.
11. Is the ADU motor working? (Perform the output check: 03-144)
* If it is working properly, proceed to 16. If not, check 12 to 15 below.
12.Check if the connectors CN511 on the PFC board is disconnected from the ADU motor or the
harnesses are open circuited. Check if the connectors CN495 and CN491 on the ADU board are
disconnected. Correct if any.
13.Replace the ADU motor.
14.Replace the ADU board.
15.Replace the PFC board.
16.Check the rollers in the ADU, the exit roller and the pressure spring of the equipment. Replace
them if they are worn out.

[E2B0] Stop jam at the registration sensor (1st drawer)

[E2B1] Stop jam at the registration sensor (2nd drawer)
[E2B2] Stop jam at the registration sensor (3rd drawer)
[E2B3] Stop jam at the registration sensor (4th drawer)
[E2B4] Stop jam at the registration sensor (Bypass tray drawer)
[E2B5] Stop jam at the registration sensor (LCF)
[E2B6] Stop jam at the registration sensor (ADU)
[E2B7] Stop jam at the registration sensor (Option LCF)
1. Open the paper feed cover and check if there is any paper in front of the registration sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the registration sensor working? (Perform the input check: 03-[All OFF]/[4]/[B])
* If it is working properly, proceed to 5. If not, check 3 to 4 below.
3. Check if the connector CN516 on the PFC board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
4. Replace the registration sensor.
5. Is the registration motor rotating? (Perform the input check. 03-128/528)
6. Check if the connector CN512 on the PFC board is disconnected from the registration motor or
the harnesses are open circuited. Correct if any.
7. Replace the registration motor.
8. Replace the PFC board.
9. Check the rollers. Replace them if they are worn out.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 34
[EB50] Paper remaining on the transport path due to multiple feeding
When the paper is fed from any of the 1st drawer, bypass feed unit or ADU:
(When the paper is fed from the 1st drawer:)
1. Open the paper feed cover and check if there is any paper in front of the registration sensor
(when the paper is fed from the 1st drawer).
2. Is the 1st drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[1]/[G])
* If it is working properly, proceed to 11. If not, check 3 to 10 below.
3. Check if the connector CN348 on the LGC board is disconnected from the 1st drawer feed sen-
sor or the harnesses are open circuited. Correct if any.
4. Replace the 1st drawer feed sensor.
5. Replace the LGC board.
(When the paper is fed from the bypass feed unit:)
1. Is the bypass feed sensor working? (Perform the input check: 03-[FAX]ON/[4]/[D])
2. Check if the connector CN347 on the LGC board is disconnected from the bypass feed sensor or
the harnesses are open circuited. Correct if any.
3. Replace the bypass feed sensor. 6
4. Replace the LGC board.
(When the paper is fed from the ADU:)
1. Is the ADU exit sensor working? (Perform the input check: 03-[FAX]ON/[4]/[A])
2. Check if the connector CN338 on the LGC board is disconnected from the ADU exit sensor or
the harnesses are open circuited. Check if the connectors CN211 and CN213 on the ADU board
are disconnected. Correct if any.
3. Replace the ADU exit sensor.
4. Replace the ADU board.
5. Replace the LGC board.
6. Is the registration sensor working? (Perform the input check: 03-[FAX]OFF/[7]/[F])
7. Check if the connector CN337 on the LGC board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
8. Replace the registration sensor
9. Replace the LGC board.
10.Check the rollers. Replace them if they are worn out.
When the paper is fed from any of the 2nd drawer, PFP or LCF:
1. Open the paper feed cover and check if there is any paper in front of the 1st drawer feed sensor.
Remove it if there is.
2. Are the 1st/2nd drawer feed sensors working? (Perform the input check: 03-[FAX]ON/[1]/[G], /[1]/
[F])
* If it is working properly, proceed to 11. If not, check 3 to 10 below.
3. Check if the connector CN348 on the LGC board is disconnected from the 1st and 2nd drawer
feed sensors or the harnesses are open circuited. Correct if any.
4. Replace the 1st/2nd drawer feed sensors.
5. Replace the LGC board.
6. Check the rollers. Replace them if they are worn out.

[EB60] Paper remaining on the transport path due to multiple feeding

1. Open the paper feed cover and check if there is any paper in front of the registration sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the registration sensor working? (Perform the input check: 03-[All OFF]/[4]/[B])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN516 on the PFC board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
4. Replace the registration sensor.
5. Replace the PFC board.
6. Check the rollers. Replace them if they are worn out.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 35
6.2.4 Other paper jam
[E011] Paper jam caused by clinging to the transfer belt (Paper not reached the paper clinging
detection sensor)
1. Check if there is any paper clinging to the transfer belt or entering under the receiving tray.
Remove it if there is.
2. Use the paper within the specification if the thin paper being used is out of specification.
3. Is the registration motor rotating? (Perform the input check. 03-128/528)
4. Check if the connector CN512 on the PFC board is disconnected from the registration motor or
the harnesses are open circuited. Correct if any.
5. Replace the registration motor.
6. Replace the PFC board.
7. Check the state of the registration roller and replace it if it is deteriorated.
8. Is the paper clinging detection sensor working? (Perform the input check: 03-[FAX]OFF/[7]/[E])
9. Check if the connector CN307 on the LGC board is disconnected from the paper clinging detec-
tion sensor or the harnesses are open circuited. Correct if any.
10.Replace the paper clinging detection sensor.
11. Is the transfer belt rotating normally? (Perform the output check: 03-116)
12.Is the transfer belt cleaning blade peeled?
13.Is the auger of the transfer belt cleaner unit locked?
14.Is the connector of the transfer belt motor disconnected?
15.Is the transfer belt motor broken?
16.Check if the tooth surface of the transfer belt drive gear is damaged.
17.Replace the PFC board.
18.Use the paper within the specification if the special paper whose reflection rate is lower than the
specification is used.

[E030] Power-ON jam

1. Open the cover of the unit/area whose picture is flashing on the control panel and remove if there
is any paper on the transport path. (Refer to the table below.)
2. Is the sensor in the jamming area working? (Perform the input check: Refer to the following
table.)
3. heck if the connector on the PFC board is disconnected from the corresponding sensor in the
jamming area or the harnesses are open circuited. Correct if any.
4. Replace the sensor.
5. Replace the PFC board.

Relation between the jamming area and the corresponding sensors/covers.

(If a jam is occurring in the ADU or LCF check the board in each unit.)
Jamming area Cover Sensor Test Mode/Input check
Registration area paper feed cover Registration sensor 03-[FAX]OFF/[7]/[F]
Paper clinging detection sensor 03-[FAX]OFF/[7]/[E]
1st drawer feed sensor 03-[FAX]ON/[1]/[G]
Exit area Fuser cover Exit sensor 03-[FAX]ON/[1]/[B]
ADU ADU ADU entrance sensor 03-[FAX]ON/[4]/[B]
ADU exit sensor 03-[FAX]ON/[4]/[A]
Feeding area paper feed cover 2nd drawer feed sensor 03-[FAX]ON/[1]/[F]
(equipment) 3rd drawer feed sensor 03-[FAX]OFF/[2]/[D]
4th drawer feed sensor 03-[FAX]OFF/[8]/[D]
Bypass unit Bypass unit Bypass feed sensor 03-[FAX]ON/[4]/[D]
LCF LCF side cover LCF feed sensor 03-[FAX]OFF/[0]/[G]
Bridge unit Bridge unit Bridge unit transport sensor-1 03-[FAX]OFF/[5]/[F]
(Entrance sensor)
Bridge unit transport sensor-2 03-[FAX]OFF/[5]/[D]
(Exit sensor)

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ERROR CODE and TROUBLESHOOTING
6 - 36
[E061]Incorrect paper size setting for 1st drawer
[E062]Incorrect paper size setting for 2nd drawer
[E063]Incorrect paper size setting for 3rd drawer
[E064]Incorrect paper size setting for 4th drawer
[E065]Incorrect paper size setting for bypass tray
If any paper remains in the equipment or drawer, remove it. Match the paper size of the drawer set-
ting and the one in the drawer.
* Paper size detection is performed at the first sheet of paper when the drawer is opened or
closed, or when the power of the equipment is turned ON.

[E071]Incorrect paper size setting for 1st drawer

[E072]Incorrect paper size setting for 2nd drawer
[E073]Incorrect paper size setting for 3rd drawer
[E074]Incorrect paper size setting for 4th drawer
[E075]Incorrect paper size setting for bypass tray 6
[E076]Incorrect paper size setting for bypass tray
Remove any paper which has jammed due to media type mis-setting and then confirm and set the
following:
* When this jam occurred during fax data printing, the user must place paper of the same media
type as that of the set paper. If the user does not have this media type, the media type setting
must be changed by means of the following codes.
08-9300: 1st drawer media type setting (*1)
08-9301: 2nd drawer media type setting (*1)
08-9302: 3rd drawer media type setting (*1)
08-9303: 4th drawer media type setting (*1)
08-9304: Tandem LCF media type setting (*1)
08-9347: Option LCF media type setting (*1)
(*1) 0: Plain paper, 1: Thick paper 1, 2: Thick paper 2, 3: Thick paper 3, 8: Recycled paper, 9: Plain
paper 1, 10: Plain paper 2
Cases media type setting change (08 code) is required
• When a drawer is set for fax data printing but the user does not have the media type set for the fax
drawer
• When no drawer is set for fax data printing but the user does not have any media type set for each
drawer
If the media type is correctly set but this error occurs frequently, this media type may be the one which
cannot be distinguished easily. In this case change the code below to disable the media type setting
checking function.
08-4598 0: Enabled 1: Disabled

[E090]Image data delay jam

1. Remove the paper remained in front of the registration sensor.
2. Check if the error is cleared by turning the power OFF and then back ON.
3. Check if the connectors connecting the SYS board, IMG board and LGC board are disconnected.
4. Check if the connectors connecting the IMG board and SLG board are disconnected.
5. Check if the connectors of the HDD are disconnected.
6. Replace the HDD, SYS board, IMG board and LGC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 37
[E091]Motor on time-out jam
1. Check if there is any paper in the equipment. Remove it if there is.
2. Check if the error is cleared by turning the power OFF and then back ON.
3. Check if the connectors connecting the SYS board, IMG board and LGC board are disconnected.
4. Check if the connectors connecting the IMG board and SLG board are disconnected.
5. Check if the connectors of the HDD are disconnected.
6. Replace the HDD, SYS board, IMG board and LGC board.

[E0A0]Image transport ready time-out jam

1. Remove the paper remained in front of the registration sensor.
2. Check if the error is cleared by turning the power OFF and then back ON.
3. Check if the connectors on the LGC board are disconnected.
4. Replace the LGC board.

[E550] Paper remaining on the transport path

1. Open the cover of the unit/area whose picture is flashing on the control panel and remove if there
is any paper on the transport path.
2. Is the sensor in the jamming area working? (Perform the input check: Refer to the following table)
3. Check if the connector on the LGC board is disconnected from the corresponding sensor in the
jamming area or the harnesses are open circuited. Correct if any.
4. Replace the sensor.
5. Replace the LGC board.

Relation between the jamming area and the corresponding sensors/covers

(If a jam is occurring in the ADU, LCF or PFP, check the board in each unit.)
Jamming area Cover Sensor Test Mode/Input check
Registration area paper feed cover Registration sensor 03-[FAX]OFF/[7]/[F]
1st drawer feed sensor 03-[FAX]ON/[1]/[G]
Exit area Fuser cover Exit sensor 03-[FAX]ON/[1]/[B]
ADU ADU ADU entrance sensor 03-[FAX]ON/[4]/[B]
ADU exit sensor 03-[FAX]ON/[4]/[A]
Bypass unit Bypass unit Bypass feed sensor 03-[FAX]ON/[4]/[D]
Feeding area Paper feed cover 2nd drawer feed sensor 03-[FAX]ON/[1]/[F]
(equipment) 3rd drawer feed sensor 03-[FAX]OFF/[2]/[D]
4th drawer feed sensor 03-[FAX]OFF/[8]/[D]
LCF LCF side cover LCF feed sensor 03-[FAX]OFF/[0]/[G]
Bridge unit Bridge unit Bridge unit transport sensor-1 03-[FAX]OFF/[5]/[F]
(Entrance sensor)
Bridge unit transport sensor-2 03-[FAX]OFF/[5]/[D]
(Exit sensor)
Finisher Finisher door Sensors in the finisher -

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ERROR CODE and TROUBLESHOOTING
6 - 38
6.2.5 Cover open jam
[E400] paper feed cover open
1. Close the paper feed cover if it is opened. Remove if there is any paper before closing it.
2. Is the voltage of 24V being supplied from the power supply unit? (Perform the input check: 03-
[FAX] ON/[2]/[B])
3. Check if the connector CN345 on the LGC board is disconnected from the connector CN403 on
the switching regulator or the harnesses are open circuited. Correct if any.
4. Check if the fuse (F201, F202, F203, and F204) on the switching regulator has blown.
5. Replace the LGC board.
6. Replace the switching regulator.
7. Is the transfer cover switch working properly? (Perform the input check: 03-[FAX] ON/[3]/[D])
8. Check if the connector CN338 on the LGC board is disconnected from the transfer cover switch
or the harnesses are open circuited. Correct if any.

[E430] ADU open jam 6

1. Close the ADU if it is opened. Remove if there is any paper before closing it.
2. Is the ADU opening/closing switch working? (Perform the input check: 03-[FAX]ON/[2]/[C])
3. Check if the connector CN338 on the LGC board is disconnected from the ADU opening/closing
switch or the harnesses are open circuited. Check if the connectors CN211 and CN217 on the
ADU board are disconnected. Correct if any.
4. Replace the ADU opening/closing switch.
5. Replace the ADU board.
6. Replace the LGC board.

[E440] Paper feed cover open jam

1. Close the paper feed cover if it is opened. Remove if there is any paper before closing it.
2. Is the side door switch working? (Perform the input check: 03-[FAX]ON/[0]/[B])
3. Check if the connector CN348 on the LGC board is disconnected from the paper feed cover
switch or the harnesses are open circuited. Correct if any.
4. Replace the side door switch.
5. Replace the LGC board.

[E450] LCF side cover open jam

1. Close the LCF side cover if it is opened. Remove if there is any paper before closing it.
2. Is the LCF side cover opening/closing switch working? (Perform the input check: 03-[FAX]OFF/
[0]/[D])
3. Check if the connector CN349 on the LGC board is disconnected from the LCF side cover open-
ing/closing switch or the harnesses are open circuited. Check if the connectors CN1 and CN6 on
the LCF board are disconnected. Correct if any.
4. Replace the LCF side cover opening/closing switch.
5. Replace the LCF board.
6. Replace the LGC board.

[E480] Bridge unit open jam

1. Close the bridge unit if it is opened. Remove if there is any paper before closing it.
2. Is the bridge unit cover opening/closing detection switch working? (Perform the input check: 03-
[FAX]OFF/[5]/[E])
3. Check if the connector CN334 on the LGC board is disconnected from the bridge unit cover
opening/closing detection switch or the harnesses are open circuited. Correct if any.
4. Replace the bridge unit cover opening/closing detection switch.
5. Replace the LGC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 39
[E4A0] Waste toner cover open jam (printing)
1. Close the waste toner cover if it is opened. Remove if there is any paper before closing it.
2. Is the waste toner detection sensor working? (Perform the input check: 03-[FAXON]/[1]/[C])
3. Check if the connector CN331 on the LGC board is disconnected from the waste toner detection
sensor or the harnesses are open circuited. Correct if any.
4. Replace the waste toner detection sensor.
5. Replace the LGC board.

[E4B0] Bridge unit open jam (printing)

1. Close the bridge unit if it is opened. Remove if there is any paper before closing it.
2. Is the bridge unit connecting detection switch working? (Perform the input check: 03-[COPYON]/
[7]/[B])
3. Check if the connector CN308 on the LGC board is disconnected from the bridge unit connecting
detection switch or the harnesses are open circuited. Correct if any.
4. Replace the bridge unit connecting detection switch.
5. Replace the LGC board.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 40
6.2.6 RADF jam
[E712] Jam not reaching the original registration sensor
1. Clean the pickup roller, feed roller and separation roller if they are stained.
2. Flatten the original if it is folded or excessively curled and place it again.
3. Is the original registration sensor working? (Perform the input check: 03-[FAX]ON/[7]/[H])
* If it is working properly, proceed to 7. If not, check 3 to 6.
4. Check if the connector CN74 on the RADF board is disconnected from the original registration
sensor or the harnesses are open circuited. Correct if any.
5. Replace the original registration sensor.
6. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
7. Replace the pickup roller, feed roller and separation roller if they are worn out.

[E714] Feed signal reception jam

1. Is the empty sensor working? (Perform the input check: 03-[FAX]ON/[7]/[B]) 6
2. Check if the lever of empty sensor is working normally.
3. Check if the connector CN75 on the RADF board is disconnected from the empty sensor or the
harnesses are open circuited. Correct if any.
4. Replace the empty sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).

[E721] Jam not reaching the original reading start sensor

[E725] Stop jam at the reading start sensor
[E774] Reading start sensor paper remaining jam
1. Clean the registration roller and the read roller if they are stained.
2. Is the reading start sensor working? (Perform the input check: 03-[FAX]ON/[7]/[G])
* If it is working properly, proceed to 8. If not, check 3 to 7 below.
3. Check if the connector CN75 on the RADF board is disconnected from the reading start sensor
or the harnesses are open circuited. Correct if any.
4. Perform the automatic adjustment of the original reading start sensor (05-356).
5. Perform the manual adjustment of the original reading start sensor.
6. Replace the original reading sensor, and then perform the automatic adjustment of the original
reading start sensor (05-356).
7. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
8. Replace the registration roller and the read roller if they are worn out.

[E722] Jam not reaching the original exit sensor

1. Clean the read roller if it is stained.
2. Is the original exit sensor working? (Perform the input check: 03-[FAX]ON/[7]/[E])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN75 on the RADF board is disconnected from the original exit/reverse
sensor or the harnesses are open circuited. Correct if any.
4. Replace the original exit sensor
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the read roller if it is worn out.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 41
[E724] Stop jam at the registration sensor
1. Clean the registration roller if it is stained.
2. Is the registration sensor working? (Perform the input check: 03-[FAX]ON/[7]/[H])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN74 on the RADF board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
4. Replace the registration sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the registration roller if it is worn out.

[E726] Transport/exit signal reception jam during ADF standby status

1. Check if there is any paper in the RADF. Remove it if there is.
2. Check if there is any paper in the equipment. Remove it if there is.
3. If a jam still occurs, turn the power OFF and then back ON to check if the equipment operates
normally.

[E727] Jam not reaching the reading end sensor

1. Clean the read rear aligning roller if it is stained.
2. Is the reading end sensor working? (Perform the input check: 03-[FAX]ON/[5]/[D])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN75 on the RADF board is disconnected from the read end sensor or
the harnesses are open-circuited. Correct if this is the case.
4. Replace the original reading end sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the reading end roller, if it is worn out.

[E729] Reading rear sensor paper remaining jam

1. Clean the reading rear roller if it is stained.
2. Is the original reading end sensor working? (Perform input check: 03: [FAX]/ON/[5]/[D])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN75 on the RADF board is disconnected from the original registration
sensor or the harnesses are open-circuited. Correct if this is the case.
4. Replace the original reading end sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the aligning roller, if it is worn out.

[E731] Stop jam at the original exit sensor

1. Clean the exit roller if it is stained.
2. Is the original exit sensor working? (Perform the input check: 03-[FAX]ON/[7]/[E])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN4 on the RADF board is disconnected from the original exit sensor or
the harnesses are open circuited. Correct if any.
4. Replace the original exit sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the exit roller if it is worn out.

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ERROR CODE and TROUBLESHOOTING
6 - 42
[E744] Stop jam at the exit/reverse sensor
1. Clean the exit/reverse roller if it is stained.
2. Is the original exit/reverse sensor working? (Perform input check: 03: [FAX]/ON/[5]/[B])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN75 on the RADF board is disconnected from the original exit/reverse
sensor or the harnesses are open-circuited. Correct if this is the case.
4. Replace the original exit/reverse sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the exit/reverse intermediate roller, if it is worn out.

[E745] Jam not reaching the exit reverse sensor

1. Clean the exit intermediate roller if it is stained.
2. Is the original exit/reverse sensor working? (Perform input check: 03: [FAX]/ON/[5]/[B])
* If it is working properly, proceed to 6. If not, check 3 to 5 below. 6
3. Check if the connector CN75 on the RADF board is disconnected from the original exit/reverse
sensor or the harnesses are open-circuited. Correct if this is the case.
4. Replace the original reverse sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Replace the exit intermediate transport roller, if it is worn out.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 43
[E746] Exit/reverse sensor paper remaining jam
[E762] Registration sensor paper remaining jam
[E770] Original width detection sensor-1 paper remaining jam
[E771] Original width detection sensor-2 paper remaining jam
[E772] Original width detection sensor-3 paper remaining jam
[E773] Intermediate transport sensor paper remaining jam
[E775] Reading rear sensor paper remaining jam
[E777] Exit sensor paper remaining jam
1. Check if there is any paper on each sensor. Remove it if there is.
2. Is each sensor working?
(Perform input check: 03)
[E746]: [FAX]/ON/[5]/[B], [E762]: [FAX]/ON/[7]/[H],
[E770]: [FAX]/ON/[8]/[F], [E771]: [FAX]/ON/[8]/[G],
[E772]: [FAX]/ON/[8]/[H], [E773]: [FAX]/ON/[7]/[F],
[E775]: [FAX]/ON/[5]/[D], [E777]: [FAX]/ON/[7]/[E]
3. Check if the connector CN74 or CN75 on the RADF board is disconnected from the original reg-
istration sensor or the harnesses are open-circuited. Correct if this is the case.
4. Replace each sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).

[E860] Original jam access cover open

1. Close the Original jam access cover if it is opened. Remove if there is any original before closing
it.
2. Is the Original jam access cover opening/closing sensor working? (Perform the input check: 03-
[FAX]ON/[7]/[C])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN8 on the RADF board is disconnected from the Original jam access
cover opening/closing sensor or the harnesses are open circuited. Correct if any.
4. Replace the Original jam access cover opening/closing sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).

[E870] RADF open jam

1. Close the RADF if it is opened. Remove if there is any original before closing it.
2. Is the RADF opening/closing sensor working? (Perform the input check: 03-[FAX]ON/[7]/[D])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN75 on the RADF board is disconnected from the RADF opening/clos-
ing sensor or the harnesses are open circuited. Correct if any.
4. Replace the RADF opening/closing sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
6. Is the RADF opening/closing sensor adjusted within the specified range?

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ERROR CODE and TROUBLESHOOTING
6 - 44
[E871] Cover open jam in the read ready status
1. Close the Original jam access cover or the front cover if they are opened in the read ready sta-
tus.
2. Is the Original jam access cover sensor working? (Perform the input check: 03-[FAX]ON/[7]/[C])
3. Check if the connector CN75 on the RADF board is disconnected from the Original jam access
cover sensor or the harnesses are open circuited. Correct if any.
4. Replace the Original jam access cover sensor.
5. Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).

[E890] ADF time out jam

1. Check if there is any paper in the RADF. Remove it if there is.
2. Check if there is any paper in the equipment. Remove it if there is.
3. If a jam still occurs, turn the power OFF and then back ON to check if the equipment operates
normally. 6

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 45
6.2.7 Jam in bridge unit
[E910] Paper not reaching the bridge unit transport sensor-1
[E920] Paper stopping at the bridge unit transport sensor-1
1. Check if there is any paper in the bridge unit and remove it if there is.
2. Is the bridge unit transport sensor-1 working? (Perform the input check:03-[FAX]OFF/[5]/[F])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN334 on the LGC board is disconnected from the bridge unit transport
sensor-1 (entrance sensor) or the harnesses are open circuited. Check if the connector J510 of
the bridge unit is disconnected. Correct if any.
4. Replace the bridge unit transport sensor-1.
5. Replace the LGC board.
6. Is the bridge unit gate solenoid working? (Perform the output check: 03-232)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN334 on the LGC board is disconnected from the bridge unit gate sole-
noid or the harnesses are open circuited. Check if the connector J510 of the bridge unit is dis-
connected. Correct if any.
8. Replace the bridge unit gate solenoid.
9. Replace the LGC board.
10.Does the transport roller of the bridge unit work when the fuser motor is rotated? (Perform the
output check: 03-113/163)
* If it is working properly, proceed to 12. If not, check 11 below.
11. Check the drive system of the equipment and bridge unit.
12.Check if the rollers in the exit roller, the pressure spring and the bridge unit are worn out.

[E930] Paper not reaching the bridge unit transport sensor-2

[E940] Paper stopping at the bridge unit transport sensor-2
1. Check if there is any paper in the bridge unit and remove it if there is.
2. Is the bridge unit transport sensor-2 working? (Perform the input check:03-[FAX]OFF/[5]/[D])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN334 on the LGC board is disconnected from the bridge unit transport
sensor-2 (exit sensor) or the harnesses are open circuited. Check if the connector J510 of the
bridge unit is disconnected. Correct if any.
4. Replace the bridge unit transport sensor-2.
5. Replace the LGC board.
6. Does the transport roller of the bridge unit work when the fuser motor is rotated? (Perform the
output check: 03-113/163)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check the drive system of the equipment and bridge unit.
8. Check if the rollers in the exit roller, the pressure spring and the bridge unit are worn out.
9. Replace the LGC board.
10.Does the transport roller of the bridge unit work when the fuser motor is rotated? (Perform the
output check: 03-113/163)
* If it is working properly, proceed to 12. If not, check 11 below.
11. Check the drive system of the equipment and bridge unit.
12.Check if the rollers in the exit roller, the pressure spring and the bridge unit are worn out.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 46
6.2.8 Paper jam in finisher section
[EA10] Paper transport delay jam
1. Check if there is any paper in the finisher or on the transport path of the equipment and remove it
if there is.
2. Is there a disconnection of the connector, incorrect installation or breakage of the entrance sen-
sor (S1)?
3. Is the gap between the flapper and entrance roller shaft other than 0.60 - 0.20mm when the gate
solenoid (SOL2) is pulled?.
4. Is the harness between the entrance motor (M1) and the finisher control PC board (CN7) discon-
nected or open circuited?
5. Is the harness between the gate solenoid (SOL2) and the finisher control PC board (CN22) dis-
connected or open circuited?
6. Replace the finisher controller PC board.

6
[EA20] Paper transport jam in Finisher (entrance sensor)
Is there any paper remaining on the transport path in the finisher or equipment?
È ÆYES Remove the paper.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the entrance sen-
sor (S1)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the entrance sensor (S1) and the CN26 of the finisher control PC board
(FIN) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the finisher control PC board (FIN).

[EA21] Paper size error jam

MJ-1103/1104
1. Check if there is any paper in the finisher or on the transport path of the equipment and remove it
if there is.
2. Is the paper size used shorter than the size specified in the specifications?
3. Check if the connectors CN7 and CN22 on the finisher controller PC board are disconnected
from the inlet sensor (S1) and the transport sensor (S2), or the harnesses are open circuited.
Correct if any.
4. Replace the sensor.
5. Replace the finisher controller PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 47
[EA31] Transport path paper remaining jam
1. Check if there is any paper in the finisher or on the transport path of the equipment and remove it
if there is.
2. Check if the connector CN22 on the finisher controller PC board is disconnected from the trans-
port sensor (S2) or the harnesses are open circuited. Correct if any.
3. Check if the connectors CN7 and CN22 on the finisher controller PC board are disconnected
from the inlet sensor (S1) and the transport sensor (S2), or the harnesses are open circuited.
Correct if any.
4. Replace the sensor.
5. Replace the finisher controller PC board.

[EA32] Exit paper remaining jam

1. Check if there is any paper in the finisher or on the transport path of the equipment and remove it
if there is.
2. Check and correct the mechanism.
3. Check if the connector CN11 on the finisher controller PC board is disconnected from the finish-
ing tray paper detection sensor (S12) or the harnesses are open circuited. Correct if any.
4. Replace the sensor.
5. Replace the finisher controller PC board.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 48
[EA40] Door open jam
1. Close the front cover or the stationary tray cover if they are opened.
2. Replace the handle cover installed inside of the front cover if it is broken.
3. Reinstall the stationary tray opening/closing switch if it is incorrectly installed.
4. Check if the connector CN16 on the finisher controller PC board is disconnected from the front
cover switch (SW1) and the stationary tray opening/closing switch (SW2) or the harnesses are
open circuited. Correct if any.
5. Replace the sensors.
6. Replace the finisher controller PC board.

[EA50] Stapling jam

1. Check if there is any paper in the finisher or on the transport path of the equipment or on the fin-
ishing tray. Remove it if there is.
2. Is the jam cleared by taking off the staple cartridge from the finisher and removing the staple
sheet slid from the staple case? 6
3. heck if the actuator of the stapler interference sensor (S11) moves smoothly.
4. Check if the connector CN2 on the finisher controller PC board is disconnected from the stapler
or the harnesses are open circuited. Correct if any.
5. Check the harnesses in the stapler are disconnected or open circuited. Correct if any.
6. Replace the finisher controller PC board.

[EA60] Early arrival jam

1. Check if there is any paper in the finisher or on the transport path of the equipment or on the fin-
ishing tray. Remove it if there is.
2. Check if there is any disconnection, incorrect installation or breakage on the entrance sensor
(S1). Correct if any.
3. Check if the connector CN7 on the finisher controller PC board is disconnected from the
entrance sensor (S1) and the harnesses are disconnected or open circuited. Correct if any.
4. Replace the entrance sensor.
5. Replace the finisher controller PC board.

[EA70] Stack exit belt home position error

1. Check if the connector CN11 on the finisher controller PC board is disconnected from the stack
belt exit home position sensor (S9) and the harnesses are open circuited. Correct if any.
2. Is the harness between the stack transport motor (M5) and the finisher control PC board (CN10)
disconnected or open circuited?
3. Replace the sensor.
4. Replace the finisher controller PC board.
5. Is the upper surface detection sensor normal? (See CB31.)

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 49
6.2.9 Paper jam in saddle stitcher section
[EA90] Door open jam
MJ-1103/1104
1. Check if there is any paper in the finisher, saddle stitcher or on the transport path of the equip-
ment. Remove it if there is.
2. Check if the saddle stitcher door is closed.
3. Check if the connectors J10 and J11 on the saddle stitcher controller PC board are disconnected
from any of the cover opening switches (the delivery cover sensor [P13] and the inlet cover sen-
sor [P19]) or the harnesses are open circuited. Correct if any.
4. Check if the cover opening switches noted above are working properly.
5. Replace the sensor.
6. Replace the finisher controller PC board.

[EAA0] Power-ON jam

MJ-1103/1104
1. Check if there is any paper on the transport path of the saddle stitcher or the finisher. Remove it
if there is.
2. Is any of the connectors J9, J10 and J13 on the saddle stitcher controller PC board discon-
nected?
3. Check if the connectors on the saddle stitcher controller PC board are disconnected from the No.
1 paper sensor (PI18), No. 2 paper sensor (PI19), No. 3 paper sensor (PI20), vertical path paper
sensor (PI17) and delivery sensor (PI11), or the harnesses are open circuited. Correct if any.
4. Is each of the sensors (No.1 paper sensor, No.2 paper sensor, No.3 paper sensor, the vertical
path paper sensor, and the delivery sensor) working properly? (Check the movement of the actu-
ator.)
5. Replace the sensor.
6. Replace the saddle stitcher controller PC board.

[EAB0] Paper transport stop jam

MJ-1103/1104
1. Check if there is any paper in the finisher, saddle stitcher or the on the transport path of the
equipment. Remove it if there is.
2. Is the connector J708 on finisher controller PC board disconnected?
3. Is the harness between the finisher controller PC board and inlet sensor [PI33] open circuited?
4. Is either of the connectors J9 or J10 on the saddle stitcher controller PC board disconnected?
5. Is the harness between the saddle stitcher controller PC board and each sensor (No.1 paper
sensor [PI18], No.2 paper sensor [PI19], No.3 paper sensor [PI20] and the delivery sensor
[PI11]) open circuited?
6. Is each of the sensors (the inlet sensor, No.1 paper sensor, No.2 paper sensor, No.3 paper sen-
sor and the delivery sensor) working properly? (Check the movement of the actuator.)
7. Replace the sensor.
8. Replace the saddle stitcher controller PC board.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 50
6.2.10 Paper jam in puncher unit
[E9F0] Punching jam
1. Check if there is any paper in the finisher, saddle stitcher or the on the transport path of the
equipment. Remove it if there is.
2. Rotate the punch motor (M3) and fix its mechanism if it does not rotate smoothly.
3. Check if the harnesses and the punch HP sensor (S4) are connected properly. Correct if any.
4. Check if the wiring of the hole punch controller PC board (HP board) and the punch motor (M3) is
proper. Correct if any.
5. Replace the punch motor (M3).
6. Replace the hole punch control PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 51
6.2.11 Other paper jam
[EAD0] Print end command time-out jam
1. Is the drum motor rotating normally?
2. Replace the SYS board.
3. Replace the LGC board.

[EAE0] Receiving time-out jam

1. Is the finisher working?
2. Check if the voltage (24V) is being supplied to the finisher.
3. Check the connection of the LGC board and IPC board.
4. Check if the harness connecting the IPC board and finisher I/F connector of the equipment side
is open circuited.
5. Check if the harness connecting the I/F connector of the finisher side and finisher controller PC
board is open circuited.
6. Replace the finisher controller PC board.

[EB30] Ready time-out jam

1. Check if there is any paper in the equipment. Remove it if there is.
2. Check if the connector on the equipment is disconnected from the finisher or the harnesses are
open circuited. Correct if any.
3. Replace the IPC board.
4. Replace the LGC board.
5. Replace the finisher controller PC board.

[ED10] Skew adjustment motor (M1) home position detection abnormality

MJ-1103/1104
1. Check if there is any paper in the finisher or the on the transport path of the equipment. Remove
it if there is.
2. Rotate skew adjustment motor and fix its mechanism if it does not rotate smoothly.
3. Check if the connectors on the hole punch controller PC board (HP board) are disconnected from
the skew HP sensor (S2) and the skew adjustment motor, or the harnesses are open circuited.
Correct if any.
4. Replace the skew adjustment motor.
5. Replace the hole punch control PC board.

[ED11] Sideways adjustment motor (M2) home position detection error

MJ-1103/1104
1. Check if there is any paper on the transport path and remove it if there is.
2. Rotate sideways adjustment motor and fix its mechanism if it does not rotate smoothly.
3. Check if the connectors on the hole punch controller PC board (HP board) are disconnected from
the sideways deviation HP sensor (S3)and the sideways adjustment motor, or the harnesses are
open circuited. Correct if any.
4. Replace the sideways adjustment motor.
5. Replace the hole punch control PC board.

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ERROR CODE and TROUBLESHOOTING
6 - 52
[ED12] Shutter home position error
MJ-1103/1104
1. Open and close the shutter. If there is any mechanical problem, fix its mechanism.
2. Check if the connectors on the finisher controller PC board are disconnected from the shutter
opening/closing sensor (S4) and the shutter clutch (CLT1), or the harnesses are open circuited.
Correct if any.
3. Replace the shutter clutch (CLT1).
4. Replace the shutter opening/closing sensor (S4).
5. Replace the finisher controller PC board.

[ED13] Front alignment plate home position error

MJ-1103/1104
1. Move the front alignment plate. If there is any mechanical problem, fix its mechanism.
2. Check if the connectors on the finisher controller PC board are disconnected from the front align-
ment plate home position sensor (S7) and the front alignment motor (M9), or the harnesses are 6
open circuited. Correct if any.
3. Replace the front alignment motor (M9).
4. Replace the front alignment plate home position sensor (S7).
5. Replace the finisher controller PC board.

[ED14] Rear alignment plate home position error

MJ-1103/1104
1. Move the rear alignment plate. If there is any mechanical problem, fix its mechanism.
2. Check if the connectors on the finisher controller PC board are disconnected from the rear align-
ment plate home position sensor (S8) and the rear alignment motor (M10), or the harnesses are
open circuited. Correct if any.
3. Replace the rear alignment motor (M10).
4. Replace the rear alignment plate home position sensor (S8).
5. Replace the finisher controller PC board.

[ED15] Paddle home position error

MJ-1103/1104
1. Rotate the paddle. If there is any mechanical problem, fix its mechanism.
2. Check if the connectors on the finisher controller PC board are disconnected from the paddle
home position sensor (S3) and the paddle motor (M8), or the harnesses are open circuited. Cor-
rect if any.
3. Replace the paddle motor (M8).
4. Replace the paddle home position sensor (S3).
5. Replace the finisher controller PC board.

[ED16] Buffer tray home position error

MJ-1103/1104
1. Open and close the buffer tray guide. If there is any mechanical problem, fix its mechanism.
2. Check if the connectors on the finisher controller PC board are disconnected from the buffer tray
home position sensor (S5) and the buffer tray guide motor (M3), or the harnesses are open cir-
cuited. Correct if any.
3. Replace the buffer tray guide motor (M3).
4. Replace the buffer tray home position sensor (S5).
5. Replace the finisher controller PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 53
[EF13] Saddle unit paper holding home position detection error
Is there any mechanical problem when the paper holding cam is rotated?
È ÆYES Fix the mechanism.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the paper holding
home position sensor (S38)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the paper holding home position sensor (S38), paper holding clutch
(CLT4) or saddle transport motor (M16) and the CN8 of the saddle control PC board (SDL) dis-
connected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

[EF14] Saddle exit jam

Is there any paper remaining in the paper transport path of the equipment or the saddle stitch
section of the Finisher?
È ÆYES Remove the paper.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the exit sensor
(S31)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the exit sensor (S31) and the CN19 of the saddle control PC board
(SDL) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

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ERROR CODE and TROUBLESHOOTING
6 - 54
 [EF15] Saddle Stitch Finisher side alignment home position detection error
Is there any mechanical problem when the jog is moved?
È ÆYES Fix the mechanism.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the side alignment
home position sensor (S36)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the side alignment home position sensor (S36) and the CN5 of the sad- 6
dle control PC board (SDL) disconnected or open circuited?
Is the harness between the side alignment motor (M15) and the CN5 of the saddle control PC
board (SDL) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

[EF16] Saddle Stitch Finisher stacker motor (M14) home position detection error
Is there any mechanical problem when the stacker carrier is moved?
È ÆYES Fix the mechanism.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the stacker home
position sensor (S33)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the stacker home position sensor (S33) and the CN4 of the saddle con-
trol PC board (SDL) disconnected or open circuited?
Is the harness between the stacker motor (M14) and the CN4 of the saddle control PC board
(SDL) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 55
[EF17] Saddle Stitch Finisher folding blade home position detection error
Is there any mechanical problem when the folding blade cam is rotated?
È ÆYES Fix the mechanism.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the folding blade
home position sensor (S35)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the folding blade home position sensor (S35) and the CN15 of the sad-
dle control PC board (SDL) disconnected or open circuited?
Is there a disconnection of the connector, incorrect installation or breakage of the folding blade
clutch (CLT3)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

[EF18] Saddle Stitch Finisher additional folding roller home position detection error
Is there any mechanical problem when the additional folding carrier is moved?
È ÆYES Fix the mechanism.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the additional fold-
ing home position sensor (S39)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the additional folding home position sensor (S39) or the additional fold-
ing motor encoder sensor (S42) and the CN19 of the saddle control PC board (SDL) discon-
nected or open circuited?
Is the harness between the additional folding motor (M20) and the CN18 of the saddle control
PC board (SDL) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

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ERROR CODE and TROUBLESHOOTING
6 - 56
 [EF19] Saddle Stitch Finisher paper folding jam
Is there any paper remaining in the paper transport path in the equipment or the saddle stitch
section of the Finisher?
È ÆYES Remove the paper.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the exit transport
sensor (S41)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
6
Is the harness between the exit transport sensor (S41) and the CN19 of the saddle control PC
board (SDL) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

[EF20] Saddle stacker jam

Is there any paper remaining in the paper transport path in the equipment or the saddle stitch
section of the Finisher?
È ÆYES Remove the paper.

NO
Is there a disconnection of the connector, incorrect installation or breakage of the stacker paper
detection sensor (S30)?
l ÆYES • Reconnect the connector securely if there is any disconnection.
l • Reinstall the sensor correctly if there is any incorrect installation.
È • Replace the sensor if there is any breakage.
NO
Is the harness between the stacker paper detection sensor (S30) and the CN14 of the saddle
control PC board (SDL) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
Replace the saddle control PC board (SDL).

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 57
[EF21] Paper leading edge skew detection abnormality
Is there any paper remaining on the paper transport path? Is it staying at the position shown
below?

Skew sensor
(S7-1, S7-2)

Paper Paper

Paper position
sensor (S6-1, S6-2)

Skew sensor
(S7-1, S7-2)

È ÆYES Figure out the cause of the paper stopping (e.g. folding) and correct it.
Then remove the paper.
NO
Are the skew sensor (S7-1 and S7-2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Replace the hole punch control PC board (HP).

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 58
 [EF22] Paper leading edge detection abnormality
Is there any paper remaining on the paper transport path? Is it staying at the position shown
below?

Skew sensor
(S7-1, S7-2)

Paper

Paper position sensor

(S6-1, S6-2)

Skew sensor 6
(S7-1, S7-2)

È ÆYES Figure out the cause of the paper stopping (e.g. folding) and correct it.
Then remove the paper.
NO
Are the paper position sensor (S6-1 and S6-2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Replace the hole punch control PC board (HP).

[EF23] Paper alignment abnormality

Is there any paper remaining on the transport path?
È ÆYES 1. Open the front cover.
2. Remove the paper, not leaving any chips.
NO
Rotate the sideways adjustment motor (M2). Does it rotate smoothly?
È ÆNO Fix the mechanism.
YES
Are the sideways deviation home position sensor (S3) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Is the wiring between the hole punch control PC board (HP) and punch sideways adjust-
ment motor (M2) correct?
È ÆNO Correct the wiring.
YES
Are the paper position sensor (S6-1 and S6-2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Replace the hole punch control PC board (HP).

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 59
[EF24] Paper trailing edge skew detection abnormality
Is there any paper remaining on the paper transport path? Is it staying at the position shown
below?

Skew sensor
(S7-1, S7-2)

Paper Paper

Paper position
sensor (S6-1, S6-2)

Skew sensor
(S7-1, S7-2)

È ÆYES Figure out the cause of the paper stopping (e.g. folding) and correct it.
Then remove the paper.
NO
Are the skew sensor (S7-1 and S7-2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Replace the hole punch control PC board (HP).

[EF25] Paper trailing edge detection abnormality

Is there any paper remaining on the paper transport path? Is it staying at the position shown
below?

Skew sensor
(S7-1, S7-2)

Paper

Paper position sensor

(S6-1, S6-2)

Skew sensor
(S7-1, S7-2)

È ÆYES Figure out the cause of the paper stopping (e.g. folding) and correct it.
Then remove the paper.
NO
Are the paper position sensor (S6-1 and S6-2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Replace the hole punch control PC board (HP).

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 60
 [EF27] Paper position detection error 1
[EF28] Paper position detection error 2
Is there any paper remaining on the transport path?
È ÆYES Remove the paper, not leaving any chips.
NO
Are the skew sensor (S7-1 and S7-2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Replace the hole punch control PC board (HP).

6.2.12 Paper feeding system related service call 6

[C130] 1st drawer tray abnormality

[C140] 2nd drawer tray abnormality
Does the tray go up? (Perform the output check: 03-246, 247)
| NO Æ 1. Check if the connector of the tray-up motor is disconnected.
| 2. Check if the connector CN508 on the PFC board is disconnected.
| 3. Check if the connector pins are disconnected or the harnesses are open
| circuited.
| 4. Check if the conductor pattern on the PFC board is short circuited or open
|
circuited.
|
5. Replace the tray-up motor.
|
È 6. Replace the PFC board.
YES
Is the tray-up sensor working? (Perform the input check: 03-[Copy ON]/[9]/[H], /[9]/[G])
| NO Æ 1. Check if the connector of the sensor is disconnected.
| 2. Check if the connector CN513 on the PFC board is disconnected.
| 3. Check if the slit reaches the sensor.
| 4. Check if the connector pins are disconnected or the harnesses are open
| circuited.
| 5. Check if the conductor pattern on the PFC board is short circuited or open
|
circuited.
|
| 6. Replace the tray-up sensor.
| 7. Replace the PFC board.
È
YES
1. Check if the conductor pattern on the PFC board is short circuited or open circuited.
2. Replace the PFC board.

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ERROR CODE and TROUBLESHOOTING
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[C150] 3rd drawer tray abnormality
[C160] 4th drawer tray abnormality
Does the tray go up? (Perform the output check: 03-248, 249)
| NO Æ 1. Check if the connector of the tray-up motor is disconnected.
| 2. Check if the connector CN504 on the PFC board is disconnected.
| 3. Check if the connector pins are disconnected or the harnesses are open
| circuited.
| 4. Check if the conductor patterns on the PFC board is short circuited or open
| circuited.
|
5. Replace the tray-up motor.
|
È 6. Replace the PFC board.
YES
Is the tray-up sensor working? (Perform the input check: 03-[CopyON]/[9]/[F], /[9]/[E])
| NO Æ 1. Check if the connector of the sensor is disconnected.
| 2. Check if any of the connectors CN505 and CN506 on the PFC board is dis-
| connected.
| 3. Check if the slit reaches the sensor.
| 4. Check if the connector pins are disconnected or the harnesses are open
| circuited.
|
5. Check if the conductor patterns on the PFC board is short circuited or open
|
| circuited.
| 6. Replace the tray-up sensor.
| 7. Replace the PFC board.
|
|
È
YES
1. Check if the conductor pattern on the PFC board is short circuited or open circuited.
2. Replace the PFC board.

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ERROR CODE and TROUBLESHOOTING
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[C180] LCF tray-up motor abnormality
Does the tray move? (Perform the output check: 03-257)
| NO Æ 1. Check if the connector of the LCF tray-up motor is disconnected.
| 2. Check if the connector CN507 on the PFC board is disconnected.
| 3. Check if the connector pins are disconnected or the harnesses are open
| circuited.
| 4. Check if the conductor patterns on the PFC board is short circuited or open
| circuited.
|
5. Replace the LCF tray-up motor.
|
È 6. Replace the PFC board.
YES
Are the LCF tray-up sensor and LCF tray bottom sensor working?
(Perform the input check: 03-[CopyON]/[9]/[F], [ScanON]/[2]/[E])
| NO Æ 1. Check if the connectors of the sensors are disconnected.
| 2. Check if the connector CN505 and CN507 on the PFC board is discon-
| nected.
6
| 3. Check if the slit reaches the sensors.
| 4. Check if the connector pins are disconnected or the harnesses are open
| circuited.
|
5. Check if the conductor patterns on the PFC board is short circuited or open
|
| circuited.
| 6. Replace the sensor.
È 7. Replace the PFC board.
YES
1. Check if the conductor pattern on the PFC board is short circuited or open circuited.
2. Replace the PFC board.

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ERROR CODE and TROUBLESHOOTING
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[C1A0] LCF end fence motor abnormality
Is the LCF end fence motor working? (Perform the output check: 03-256)
| NO Æ 1. Check if the connector of the LCF end fence motor is disconnected.
| 2. Check if the connector CN507 on the PFC board is disconnected.
| 3. Check if the connector pins are disconnected or the harnesses are open
| circuited.
| 4. Check if the conductor patterns on the PFC board is short circuited or open
| circuited.
|
5. Replace the LCF end fence motor.
|
È 6. Replace the PFC board.
YES
Are the LCF end fence home/stop position sensors working?
(Perform the input check: 03-[Copy ON]/[9]/[E], [Scan ON /[1]/[E])
| NO Æ 1. Check if the connectors of the sensors are disconnected.
| 2. Check if the connector CN507 on the LGC board is disconnected.
| 3. Check if the slit reaches the sensors.
| 4. Check if the connector pins are disconnected or the harnesses are open
| circuited.
| 5. Check if the conductor patterns on the PFC board is short circuited or open
|
circuited.
|
| 6. Replace the sensors.
È 7. Replace the PFC board.
YES
1. Check if the conductor pattern on the PFC board is short circuited or open circuited.
2. Replace the PFC board.

[C1C0] Option LCF tray-up motor abnormality

(1) Is the option LCF tray motor working?

(2) Is the option LCF tray up sensor working?
(3) Replace the tray motor.
(4) Replace the tray up sensor.
(5) Replace the option LCF board.

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ERROR CODE and TROUBLESHOOTING
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6.2.13 Scanning system related service call
[C260] Peak detection error
Does the exposure lamp light? (Perform the output check: 03-267)
| YES Æ 1. Check if the connectors on the CCD and SLG boards are disconnected.
| 2. Check if the shading correction plate is dirty.
| 3. Check if the conductor pattern on the CCD board is short circuited or open
| circuited.
| 4. Check if the conductor pattern on the SLG board is short circuited or open
|
circuited.
|
5. Replace the lens unit.
|
| 6. Replace the SLG board.
È
NO
1. Check if the connectors of the exposure lamp and inverter are disconnected.
2. Check the SLG board if the connector pin CN21 is disconnected or the harness is short cir- 6
cuited or open circuited.
3. Check if the conductor pattern on the SLG board is short circuited or open circuited.
4. Replace the SLG board.
5. Replace the inverter.
6. Replace the exposure lamp.

[C270] Carriage home position sensor not going OFF within a specified time/ Downloading firm-
ware with an incorrect model

Remove the original glass and move the carriages to the paper feeding side. Turn ON the power and
check the following items.
Are the carriages slightly moved to the feeding direction?/Are the carriages staying at a posi-
tion other than home position?
È YES Æ Check if the circuits of the SLG board are abnormal.
NO
1. Check if the connector pin is disconnected or the harness is short circuited or open cir-
cuited.
2. Check if the conductor pattern on the SLG board is short circuited or open circuited.
3. Replace the SLG board.
4. If the model of the firmware downloaded is incorrect, a C270 error (exposure lamp blinks
twice) occurs.
If the exposure lamp blinks twice, download the correct ROM.

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ERROR CODE and TROUBLESHOOTING
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[C280] Carriage home position sensor not going ON within a specified time

Remove the original glass and move the carriages to the paper feeding side. Turn ON the power and
check the following items.
Do the carriages make a big noise after they arrive at the home position?
| YES Æ The carriage home position sensor is not turned ON.
| 1. Check if the connector of the sensor is disconnected.
| 2. Check if the circuits of the SLG board are abnormal.
È
NO
The carriages are stopped at the home position and do not move.
1. Check if the connector pins are disconnected or the harnesses are short circuited or open
circuited.
2. Check if the conductor pattern on the SLG board is short circuited or open circuited.
3. Replace the SLG board.

6.2.14 Fuser unit related service call

Note:
Be sure to turn OFF the power and unplug the power cable beforehand when checking the power supply
unit and fuser unit.
The fuser unit itself or the part of the unit remains heated and the capacitors are still charged after a while
the power cable is unplugged. So make sure the unit is cooled down enough before checking.

[C411/C412] Thermistor/heater lamp abnormality at power-ON

1.Check the power voltage

(1) Check if the power voltage is normal.(Is the voltage during the operation ±10% of the rated volt-
age?)

2.Check the thermopiles

(1) Check if the fuser belt center and side thermopiles (front, rear) are installed properly.
(2) Check if the harnesses of the fuser belt center and side thermopiles (front, rear) are open cir-
cuited.

3. Check the power supply unit and fuser unit

(1) Is the fuser unit installed correctly?

(2) Check if the heater lamp is broken.
(3) Check if the connector of the heater lamp is disconnected.
(4) Check if the thermostat is blown.
(5) Check if the connectors of the power supply unit are disconnected (power supply unit AC output
connector CN409 and LGC I/F connector CN403).
(6) Check if the power supply unit is abnormal.
• Replace the power supply unit.

4. Check the LGC board

(1) Check if the connectors CN333 and CN345 are disconnected.

(2) Check if the conductor pattern on the LGC board is short circuited or open circuited.
(3) Replace the LGC board.

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ERROR CODE and TROUBLESHOOTING
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5. Clear the status counter
After repairing the matter which caused the error [C411/C412], perform the following:

(1) Turn ON the power while [0] and [8] are pressed simultaneously.
(2) Key in "400", then press [START].
(3) Change the current status counter value "1" or "2" to "0", then press [ENTER] or [INTERRUPT]
(to cancel [C411/C412]).
(4) Turn the power OFF and then back ON. Make sure that the equipment enters the normal ready
state.

[C443/C445/C446/C447/C449] Heater lamp abnormality after abnormality judgment

1,2,3,4. Check the thermopiles, Heater and LGC board
Check the above components following the procedures 1, 2,3 and 4 for [C411/C412].

5. Clear the status counter

Change the current status counter value (08-400) "3", "5", "6", "9", "19", "21", "22", "23", "24", "25", "27" 6
or "29" to "0" for [C44X], taking the same procedure as that for [C41X].
• The status counter value is as follows in the following cases.
- The error occurred during warming-up: "3", "5" or "6"
- The error occurred after the equipment has become ready: "7"
- The temperature detected by the fuser belt center thermopile is 230°C or higher, the tempera-
ture detected by the side thermopile is 230°C or higher or the temperature detected by the
edge thermopile is 230°C or higher: "9", "19", "21", "22", "23", "25", "27" or "29".
- The error occurred during printing: "24" or "25"
- The error occurred during energy saving: "27"
- A paper jam occurred: "29"

[C448] Heater lamp lights continuously for a certain period of time when the pressure roller tem-
perature during ready status is higher than the specified
1. Check the power supply and fuser unit

(1) Check if the fuser unit is installed properly.

(2) Check if foreign matter or paper in the fuser unit is plugging up the monitoring opening of the
fuser belt thermopile.
(3) Check if the opening of the fuser belt thermopile of the equipment is plugged up.
(4) Check if the connectors of the power supply are disconnected (power supply unit AC output con-
nector CN409 and LGC Interface connector CN403).
(5) Check if the power supply unit is abnormal.
*Replace the power supply unit.

2. Check the LGC board

(1) Check if the connector CN333 is disconnected.

(2) Check if the conductor pattern on the LGC board is short circuited or open circuited.
(3) Replace the LGC board.

3. Clear the status counter

After repairing the matter which caused the error [C448], perform the following:

(1) Turn the power ON while [0] and [8] are pressed simultaneously.
(2) Key in "400", then press the [START] button.
(3) Change the displayed current status counter value "32" to "0", then press [ENTER] or [INTER-
RUPT] (to cancel C448).
(4) Turn the power OFF and then back ON. Make sure that the equipment enters the normal status.

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ERROR CODE and TROUBLESHOOTING
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[C465/C466/C467/C468] Pressure roller thermistor abnormality after entering ready status
1. Check the pressure roller thermistor

(1) Check if the connector is disconnected.

(2) Check if the pressure roller center thermistor is installed properly.
(3) Check if the pressure roller rear thermistor is in contact with the surface of the pressure roller
properly.
(4) Check if the harnesses of the pressure roller center and rear thermistors are open circuited.

2. Check the power supply unit and fuser unit

(1) Check if the fuser unit is installed properly.

(2) Check if the heater lamp is open circuited. (Check if the heater lamp has electric continuity.)
(3) Check if the connector of the heater lamp is disconnected.
(4) Check if the thermistor is open circuited.
(5) Check if the connectors of the power supply (power supply AC output connector CN409, LGCI/F
connector CN403) are disconnected.
(6) Check if the power supply unit is broken.
*Replace the power supply unit if it is broken.

3. Check the LGC board

(1) Check if the connector CN333/CN345 is disconnected.

(2) Check if the conductor pattern on the board is short circuited or open circuited.
(3) Replace the LGC board.

4. Clear the status counter

Change the current status counter value (08-400) "5", "6", "8", "18", "20", "26", “28”, “33” or "34" to "0"
* The status counter value is set as follows in the following cases.
• The error occurred during warming-up: "5" or "6"
• The error occurred after the equipment has become ready: "33"
• Regardless of the equipment’s status (i.e. during warming-up or in ready status), when the tempera-
ture detected by the pressure roller thermistor is 210°C or higher: "8", "18", "20", "26" or "28".
• The error occurred during printing: "34"

[C4B0] IGBT overheating abnormality

1. Check the LGC board

(1) Check if the conductor pattern on the board is short circuited or open circuited.
(2) Check if SRAM is mounted.
(3) Replace the LGC board.

2. Clear the status counter

Change the values "30" or above, or "4" of the status counter (08-400) to "0".

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ERROR CODE and TROUBLESHOOTING
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[C4D0] Fuser belt thermopile abnormality
1. Check the thermopile

(1) Check if the connector of the thermopile is disconnected.

(2) Check if the harnesses of the fuser belt center thermopile and the fuser belt side thermopile are
open circuited.
(3) Replace the thermopile.

2. Check the LGC board

(1) Check if the connector CN333 is disconnected.

(2) Check if the conductor pattern on the LGC board is open circuited or short circuited.
(3) Replace the LGC board.

3. Cancel the service call

After repairing the matter which caused the error [C4D0], turn the power OFF and then back ON to can- 6
cel the service call. However, the counter value will be stored until it is written over by the value of the
other service call.

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ERROR CODE and TROUBLESHOOTING
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6.2.15 Communication related service call

[C550] RADF I/F error

(1) Check if the harness connecting the RADF board and SLG board is disconnected or open cir-
cuited.
(2) Check if the conductor pattern on the RADF board is short circuited or open circuited.
(3) Check if the conductor pattern on the SLG board is short circuited or open circuited.
(4) Replace the RADF board, and then perform the automatic adjustment for the original reading
start sensor (05-356).
(5) Replace the SLG board.

[C560] Communication error between Engine-CPU and PFC board

(1) Check if the LGC board and PFC board are connected properly.
(2) Check if the conductor pattern on the PFC board is short circuited or open circuited.
(3) Check if the conductor pattern on the LGC board is short circuited or open circuited.
(4) Replace the PFC board.
(5) Replace the LGC board.

[C570] Communication error between Engine-CPU and IPC board

(1) Check if the LGC board and IPC board are connected properly.
(2) Check if the conductor pattern on the IPC board is short circuited or open circuited.
(3) Check if the conductor pattern on the LGC board is short circuited or open circuited.
(4) Replace the IPC board.
(5) Replace the LGC board.

[C580] Communication error between PFC board and finisher

(1) Check if the specified finisher is attached.

(2) Check if the harness connecting the PFC board and the finisher controller PC board is discon-
nected or open circuited.
(3) Check if the conductor pattern on the PFC board is short circuited or open circuited.
(4) Check if the conductor pattern on the finisher controller PC board is short circuited or open cir-
cuited.
(5) Replace the PFC board.
(6) Replace the finisher controller PC board.

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ERROR CODE and TROUBLESHOOTING
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[F070] Communication error between System-CPU and Engine-CPU

(1) Check the version of the system ROM on the SYS board.
(2) Check the version of the engine ROM on the LGC board.
(3) Check if the connector CN423 and CN424 on the IMG board and the connector CN319 and
CN320 on the LGC board are completely inserted.
(4) Check if the connector CN422 on the IMG board and the connector CN135 on the SYS board are
completely inserted.
(5) Check if the connector pin between the IMG board (connector CN422) and the SYS board (con-
nector CN135) is disconnected.
(6) Check if the conductor patterns on the IMG board, LGC board and SYS board are short circuited
or open circuited.
(7) Replace the LGC board if no problem is found in steps from (1) to (7) above.
(8) If the problem is not corrected with the replacement of the LGC board, reinstall the removed LGC
board and replace the SYS board.
(9) If the problem is still not corrected with the replacement of the SYS board, reinstall the removed 6
SYS board and replace the IMG board.

[F110] Communication error between System-CPU and Scanner-CPU

[F111] Scanner response abnormality

(1) Check if the harness connecting the IMG board and SLG board is disconnected or open cir-
cuited.
(2) Check the version of the system ROM on the SYS board.
(3) Check the version of the scanner ROM version on the SLG board.
(4) Replace the SYS board.
(5) Replace the SLG board.

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ERROR CODE and TROUBLESHOOTING
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6.2.16 RADF related service call

[C730] EEPROM abnormality

1. Check the IC-1, -2 and around on the RADF board to see if there is any burnout or short-circuit-
ing.
2. Replace the Replace the RADF board, and then perform the automatic adjustment for the origi-
nal reading start sensor (05-356).

[C880] ADF feed motor abnormality

1. Check if the connector CN76 on the RADF board is disconnected from the ADF feed motor or the
harnesses are open-circuited. Correct if this is the case.
2. Replace the ADF feed motor.

[C890] ADF read motor abnormality

1. Check if the connector CN76 on the RADF board is disconnected from the ADF read motor or
the harnesses are open-circuited. Correct if this is the case.
2. Replace the ADF read motor.

[C8A0] ADF reverse motor abnormality

1. Check if the connector CN77 on the RADF board is disconnected from the ADF reverse motor or
the harnesses are open-circuited. Correct if this is the case.
2. Replace the ADF reverse motor.

[C8B0] ADF exit motor abnormality

1. Check if the connector CN78 on the RADF board is disconnected from the ADF exit motor or the
harnesses are open-circuited. Correct if this is the case.
2. Replace the ADF exit motor.

[C8E0] ADF communication protocol abnormality

1. Turn the power OFF and then back ON to check if the equipment operates normally.

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ERROR CODE and TROUBLESHOOTING
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6.2.17 Circuit related service call

[C5A0] SRAM board not connected (LGC board)

[C5A1] SRAM board data abnormality (LGC board)

(1) Check if the SRAM board has been installed properly.

(2) Check if the conductor patterns on the SRAM board is short circuited or open circuited.
(3) Check if the battery on the SRAM board has not run out.
(4) Replace the SRAM board.
(5) Replace the LGC board.

[C900] Connection error between the SYS board and the LGC board

(1) Check if the connector CN423, CN424 on the IMG board and the connector CN319, CN320 on 6
the LGC board are completely inserted.
(2) Check if the connector pin between the IMG board (connector CN423, CN424) and the LGC
board (connector CN319, CN320) is disconnected.
(3) Check if the connector CN422 on the IMG board and the connector CN135 on the SYS board are
completely inserted.
(4) Check if the connector pin between the IMG board (connector CN422) and the SYS board (con-
nector CN135) is disconnected.
(5) Check if the conductor patterns on the IMG board, LGC board and SYS board are short circuited
or open circuited.
(6) Replace the LGC board if no problem is found in steps from (1) to (5) above.
(7) If the problem is not corrected with the replacement of the LGC board, reinstall the removed LGC
board and replace the IMG board.
(8) If the problem is still not corrected with the replacement of the IMG board, reinstall the removed
IMG board and replace the SYS board.

[C940] Engine-CPU abnormality

Does service call still occur even after turning OFF the main switch then back ON?
È NO Æ Leave it for a while and see how.
YES
1. Check if the conductor pattern between the Engine-CPU and FROM, SRAM is short
circuited or open circuited.
2. Replace the LGC board if it frequently occurs.

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ERROR CODE and TROUBLESHOOTING
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[C962] LGC board ID abnormality

(1) Check if the connector CN304 on the LGC board is completely inserted or not disconnected.
(2) Check if the connectors CN423 and CN424 on the IMG board and the connectors CN319 and
CN320 on the LGC board are completely inserted.
(3) Check if the connector pin between the IMG board (connector CN423, CN424) and the LGC
board (connector CN319, CN320) is disconnected.
(4) Check if the connector CN426 on the IMG board is completely inserted or not disconnected.
(5) Check if the conductor patterns on the IMG board and the LGC board are short circuited or open
circuited.
(6) Replace the LGC board if no problem is found in steps from (1) to (5) above.
(7) If the problem is not corrected with the replacement of the LGC board, reinstall the removed LGC
board and replace the IMG board.
(8) If the problem is still not corrected with the replacement of the IMG board, reinstall it and ask a
specialist to repair it. (Abnormal ID)

[C9E0] Connection error between the SLG board and the SYS board

(1) Check if the connector CN12 on the SLG board is completely inserted or not disconnected.
(2) Check if the connector CN421 on the IMG board is completely inserted or not disconnected.
(3) Check if the connector pin between the SLG board (connector CN12) and the IMG board (con-
nector CN421) is disconnected, or the harness connecting these boards is short circuited or
open circuited.
(4) Check if the connector CN422 on the IMG board and the connector CN135 on the SYS board are
completely inserted.
(5) Check if the connector pin between the IMG board (connector CN422) and the SYS board (con-
nector CN135) is disconnected.
(6) Check if the conductor patterns on the SLG board, IMG board and SYS board are short circuited
or open circuited.
(7) Replace the SLG board if no problem is found in steps from (1) to (6) above.
(8) If the problem is not corrected with the replacement of the SLG board, reinstall the removed SLG
board and replace the IMG board.
(9) If the problem is still not corrected with the replacement of the IMG board, reinstall the removed
IMG board and replace the SYS board.

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ERROR CODE and TROUBLESHOOTING
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[F090] SRAM abnormality on the SYS board

(1) Turn the power OFF and start up the Setting Mode (08).
(2) When "SRAM ERROR DOES IT INITIALIZE" is displayed on the LCD, check the destination and
then press the [START] button. If the destination is not correct, key in the correct one and then
press the [START] button.
(3) After the confirmation message is displayed on the LCD, press the [INTERRUPT] button (to ini-
tialize the SRAM).
(4) Perform the panel calibration (08-692).
(5) Enter the serial number (08-995). Be sure that the serial number is the same as that on the iden-
tification label attached on the rear cover of the equipment.
(6) Initialize the NIC information (08-693).
(7) Turn the power OFF and then start up with the Adjustment mode (05).
(8) Perform "Data transfer of characteristic value of scanner" (05-364).
(9) Perform "Automatic gamma adjustment" <PRC> (05-1642) (using [4] [FAX] test pattern).
(10) Perform "Automatic gamma adjustment" <PRT (600dpi)> (05-1008) (using [70] [FAX] test pat- 6
tern).
(11) Perform "Automatic gamma adjustment" <PRT (1200dpi)> (05-1009) (using [230] [FAX] test pat-
tern).
(12) Turn the power OFF and then back ON. If the error is not recovered, replace the SRAM on the
SYS board.

[F350] SLG board abnormality

(1) Check if the conductor pattern on the SLG board is short circuited or open circuited.
(2) If there is no problem found in the check (1) above, check the combination of the firmware ver-
sion of the system ROM, engine ROM and scanner ROM. Reinstall the scanner ROM firmware.
(3) If an error occurs after step (2) above has been performed, replace the SLG board.

[F400] SYS board cooling fan abnormality

(1) Check if the fan is rotating properly.

(2) If not, check if any foreign object is adhered.
(3) Is the connector CN126 of the SYS board connected securely?
(4) Replace the SYS board cooling fan.
(5) Replace the SYS board.

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ERROR CODE and TROUBLESHOOTING
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6.2.18 Laser optical unit related service call
[CA10] Polygonal motor abnormality
Is the polygonal motor rotating? (Perform the output check: 03-103)
| NO Æ 1. Check if the relay connector CN207 (28-pin connector) is almost discon-
| nected.
| 2. Check if the connector (CN329) on the LGC board is disconnected.
| 3. Check if the connector pins are disconnected or the harnesses are open-
| circuited.
|
4. Check if the conductor pattern on the LGC board is short-circuited or open-
|
circuited.
|
| 5. Replace the LGC board.
È 6. Replace the laser optical unit.
YES
Is the printed image distorted or does an abnormal noise occur?
| YES Æ 1. Check if the laser unit cooling fan (front) and the laser unit cooling fan (rear)
| have stopped.
| (Perform the output check: 03-437 for front side, 03-439 for rear side)
| 2. Check if the suction areas of the laser unit cooling fan (front) and the laser
| unit cooling fan (rear) are plugged up.
| 3. Check if the relay connector CN207 (28-pin connector) is almost discon-
| nected.
|
4. Check if the connector (CN329) on the LGC board is almost disconnected.
|
| 5. Check if the harnesses are almost open circuited or the connector pins are
| almost disconnected.
| 6. Check if the conductor pattern on the LGC board is short circuited or open
| circuited.
| 7. Replace the laser optical unit.
È 8. Replace the LGC board.
NO
Does an image control related/process related service call or an image failure occur?
| NO Æ 1. Check if the laser unit cooling fan (front) and the laser unit cooling fan (rear)
| have stopped.
| (Perform the output check: 03-437 for the front side, 03-439 for the rear
| side)
| 2. Check if the suction areas of the laser unit cooling fan (front) and the laser
| unit cooling fan (rear) are clogged up.
|
3. Check if the relay connector CN207 (28-pin connector) is almost discon-
|
| nected.
| 4. Check if the connector (CN329) on the LGC board is almost disconnected.
| 5. Check if the harnesses are open-circuited or the connector pins are almost
| disconnected.
| 6. Check if the conductor pattern on the LGC board is short-circuited or open-
| circuited.
| 7. Replace the laser optical unit.
| 8. Replace the LGC board.
È
YES
Perform the troubleshooting procedures for when an image control related/process related
service call or an image failure occurs.
Replace the laser optical unit.
Replace the LGC board.

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ERROR CODE and TROUBLESHOOTING
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[CA20] H-Sync detection error
Is the relay connector (CN212) disconnected or almost disconnected? (Are they locked with
the latches?)
Is the harness between the LGC board (CN356) and the SNS board open circuited, broken or
disconnected?
Is the cable between the LGC board (CN356) and the LDR board open circuited or broken?
Are the connectors (CN321 and CN326) on the LGC board disconnected?
| YES Æ 1. Reconnect the harness and the cable.
È
NO
Has the contact terminal of the cable between the LGC board (CN326) and the LDR board
come off?
| YES Æ 1. Replace the laser optical unit. between the power supply unit and the LGC
| board.
È
NO 6
1. Check if the conductor pattern on the LGC board is open-circuited or short-circuited.
2. Check if the equipment is grounded.
3. Replace the laser optical unit.
4. Replace the LGC board.

[CF90] Laser optical unit shutter abnormality

1. Take off the left center cover so that the connector relay plate and the shutter motor can be seen.
2. Is the shutter motor working? (Perform the output check: 03-201).
* If it is working properly, proceed to 10. If not, check 3 to 9 below.
3. Check if the shutter motor connector CN214 (2-pin connector) is disconnected.
4. Check if the connector CN218 (8-pin connector) on the connector relay plate is disconnected.
5. Check if the connector CN327 on the LGC board is disconnected.
6. Check if the connector pins are disconnected or the harnesses are open circuited.
7. Check if the conductor pattern on the LGC board is short circuited or open circuited.
8. Replace the shutter motor.
9. Replace the LGC board.
10.Is the shutter motor working and the shutter plate moving? (Perform the output check: 03-201)
* If it is working properly, proceed to 14. If not, check 11 to 13 below.
11. Check if the shutter motor and the shutter crank are assembled correctly, or not damaged.
12. Check if the shutter plate is assembled correctly.
13.Check if the shutter plate contacts with any parts inside the machine.
14.Is the shutter motor working, and the shutter plate reciprocates one cycle to stop at its original
position.
* If it is working properly, proceed to 25. If not, check 15 to 24 below.
15.Perform the input check for the shutter detection sensor (Perform the input check: 03-[All OFF]/
[7]/[D] and /[E]).
16.Manually move the shutter to see that it is "opened" when the crank is in the front, and it is
"closed" when the crank is in the back. Therefore, check if the sensor detects as described in the
table below.
States End detection HP detection
Abnormal H H
Open H L
Close L H
Midstream L L
17.Check if the detection sensor is coming off of or lift off from the plate base.
18.Check if the connector of the shutter status detection sensor (CN216, CN217) are disconnected.
19.Check if the detection sensor cut-out part of the shutter plate is deformed.

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ERROR CODE and TROUBLESHOOTING
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 20.Check if the connector (CN327) on the LGC board disconnected.
21.Check if the connector pins are disconnected or the harnesses are open-circuited.
22.Check if the conductor pattern on the LGC board is open-circuited or short-circuited.
23.Replace the shutter status detection sensor.
24.Replace the LGC board.
25.Take off the LSU and check if there is no foreign matter between the shutter plate and the LSU
cover.
26.Check if the conductor pattern on the LGC board is open-circuited or short-circuited.
27.Check the LGC board.

[CA47] SNS board abnormality

(1) Is the relay connector CN212 (4-pin connector) disconnected or almost disconnected? (Are they
locked with the latches?)
(2) Is the harness between the LGC board (CN327) and the SNS board open circuited, broken or
disconnected?
(3) Check if the conductor pattern on the LGC board is short circuited or open circuited.
(4) Replace the LGC board.
(5) Replace the laser optical unit.

[CFA0] Media sensor output abnormality before paper reaching

[CFA1] Media sensor output abnormality during paper passing

(1) If these codes are recorded in the error history, the media sensor may have a malfunction. In this
case check the following:
(2) Is the connector of the media sensor disconnected or is any harness open circuited?
(3) Are the arm of the media sensor and the bearing rollers operating properly?
(4) Is the media sensor adjusted correctly?
P.3-90 "3.9.1 Adjustment of the media sensor position"
(5) If any abnormality was found in step 3 above or no abnormality was found in steps 2 and 4,
replace the media sensor.
* Note that printing is available even if the media sensor is in a faulty condition. The functions that the
media sensor usually performs are then carried out as follows:
If the media type of paper is set as plain paper, a media type (plain paper 1 or 2) set in advance in
the code below will be used.
08-4599
0: Plain paper 1 1: Plain paper 2 (Factory default - JPD: 0, overseas: 1)
Media type setting checking function will be disabled.
Even if the media sensor is in a faulty condition, any message notifying this will not be appear.
Check the condition with the error history.

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ERROR CODE and TROUBLESHOOTING
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6.2.19 Finisher related service call
[CB00] Finisher not connected
MJ-1103/1104
1. Check if the MJ-1103/1104 is set as the specified finisher on the equipment.
2. Check if the harness connecting the converter PC board and the finisher controller PC
board is disconnected or open circuited.
3. Check if the conductor pattern on the converter PC board is open circuited or short cir-
cuited.
4. Check if the conductor pattern on the finisher controller PC board is open circuited or short
circuited.
5. Replace the converter PC board.
6. Replace the finisher control PC board.

[CB01] Finisher communication error 6

MJ-1103/1104
1. Check if the MJ-1103/1104 is set as the specified finisher on the equipment.
2. Check if the harness connecting the converter PC board and the finisher controller PC
board is disconnected or open circuited.
3. Check if the conductor pattern on the converter PC board is open circuited or short cir-
cuited.
4. Check if the conductor pattern on the finisher controller PC board is open circuited or short
circuited.
5. Replace the converter PC board.
6. Replace the finisher control PC board.

[CB10] Entrance motor abnormality

MJ-1103/1104
Is there any mechanical problem when the entrance roller is rotated?
È ÆYES Fix the mechanism.
NO
Is the harness between the entrance motor (M1) and the finisher control PC board (CN7) dis-
connected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the entrance motor (M1).
2. Replace the finisher control PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
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[CB11] Buffer tray guide motor abnormality
* You receive a [CB11] error when the [ED16] error occurs three times in succession.
MJ-1103/1104
Is there any mechanical problem when the buffer tray guide is opened/closed while the buffer
roller is lifted up?
È ÆYES Fix the mechanism.
NO
Is the harness between the buffer tray guide motor (M3) and the finisher control PC board
(CN18) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the buffer tray guide motor (M3).
2. Replace the finisher control PC board.

[CB12] Buffer roller drive motor abnormality

MJ-1103/1104
Is there any mechanical problem when the buffer roller is rotated?
È ÆYES Fix the drive mechanism.
NO
Is the harness between the buffer roller drive motor (M6) and the finisher control PC board
(CN18) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the buffer roller drive motor (M6).
2. Replace the finisher control PC board.

[CB30] Movable tray shift motor abnormality

MJ-1103/1104
Is there any mechanical problem when the movable tray is moved?
È ÆYES Fix the mechanism.
NO
Is the harness between the movable tray shift motor (M7) and the finisher control PC board
(CN8) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
Is there a disconnection of the connector, incorrect installation or breakage of the movable tray
position A, B, and C sensors (S13, S14, and S15)?
l ÆYES • Replace the harness.
È • Reinstall the sensor correctly.
• Replace the sensor.
NO
1. Replace the movable tray shift motor (M7).
2. Replace the finisher control PC board.

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ERROR CODE and TROUBLESHOOTING
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[CB31] Movable tray paper-full detection error
MJ-1103/1104
Is there any mechanical problem when the actuator of the movable tray paper-full detection
sensor (S17) is moved?
È ÆYES Fix the mechanism.
NO
Is there a disconnection of the connector, incorrect installation or breakage of the movable tray
paper-full detection sensor (S17)?
l ÆYES • Connect the connector securely.
l • Reinstall the sensor correctly.
È • Replace the sensor.
NO
Is the harness between the movable tray paper-full detection sensor (S17) and the finisher
control PC board (CN13) disconnected or open circuited?
l ÆYES • Reconnect the connector securely. 6
È • Replace the harness.
NO
Replace the finisher control PC board.

[CB40] Front alignment motor abnormality

* You receive a [CB40] error when the [ED13] error occurs three times in succession.
MJ-1103/1104
Is there any mechanical problem when the front alignment plate is moved?
È ÆYES Fix the mechanism.
NO
Is the harness between the front alignment motor (M9) and the finisher control PC board
(CN10) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
Replace the front alignment motor (M9).

[CB50] Stapler home position error

* You receive a [CB50] error when the [EA50] error occurs three times in succession.
MJ-1103/1104
Is the harness between the stapler and the finisher control PC board (CN2) disconnected or
open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
Are the harnesses in the stapler disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
Replace the finisher control PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
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[CB51] Stapler shift home position error
MJ-1103/1104
Is there any mechanical problem when the stapler is moved?
È ÆYES Fix the mechanism.
NO
Is there a disconnection of the connector, incorrect installation or breakage of the stapler unit
home position sensor (S10)?
l ÆYES • Connect the connector securely.
l • Reinstall the sensor correctly.
È • Replace the sensor.
NO
Is the harness between the stapler unit home position sensor (S10) and the finisher control PC
board (CN1) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
Is the harness between the stapler unit shift motor (M4) and the finisher control PC board
(CN5) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
Replace the finisher control PC board.

[CB60] Stapler unit shift motor (M9) abnormality

Is there any mechanical problem when the stapler is moved?
È ÆYES Fix the mechanism.

NO
Is the harness between the stapler unit shift motor (M9) and the CN10 of the finisher control PC
board (FIN) disconnected or open circuited?
l ÆYES • Reconnect the connector securely if there is any disconnection.
È • Replace the harness if open circuited.
NO
1. Replace the stapler unit shift motor (M9).
2. Replace the finisher control PC board (FIN).

[CB80] RAM abnormality

MJ-1103/1104
Is the error recovered when the power of the equipment is turned OFF and then back ON?
È ÆYES End.
NO
Replace the finisher control PC board.

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ERROR CODE and TROUBLESHOOTING
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[CB81] Flash ROM abnormality
MJ-1103/1104
Is the error recovered when the power of the equipment is turned OFF and then back ON?
È ÆYES End.
NO
1. Check if the conductor pattern on the finisher controller PC board is open circuited or short
circuited.
2. Replace the finisher control PC board.

[CBA0] Stitch motor (front) abnormality

[CBB0] Stitch motor (rear) abnormality
MJ-1103/1104
Are the front and rear stitchers and their stands installed properly?
6
È NO Æ Install them properly.
YES
Are the stitcher home position switches (SW7/SW5) and stitcher motors (M7/M6) on the front
and rear stitchers working normally?
È NO Æ Replace the front or rear stitcher.
YES
Replace the saddle stitcher controller PC board.

[CBC0] Alignment motor abnormality

MJ-1103/1104
Is the alignment plate home position sensor (PI5) working normally?
È NO Æ Replace the sensor.
YES
Is the alignment plate drive mechanism normal?
È NO Æ Fix the mechanism.
YES
1. Replace the alignment motor (M5).
2. Replace the saddle stitcher controller PC board.

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ERROR CODE and TROUBLESHOOTING
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[CBE0] Paper folding motor abnormality
MJ-1103/1104
Are the paper folding motor clock sensor (PI4) and paper folding home position sensor (PI21)
working normally?
È NO Æ Replace the sensors.
YES
Is the paper folding roller drive mechanism normal?
È NO Æ Fix the mechanism.
YES
1. Replacing the paper folding motor (M2).
2. Replace the saddle stitcher controller PC board.

[CC20] Communication error between finisher and saddle stitcher

MJ-1103/1104
Is the problem solved by turning OFF and ON the power switch of the equipment?
È YESÆ End.
NO
Is the wiring between the finisher controller PC board and the saddle stitcher controller PC
board connected?
È NO Æ Connect the wiring.
YES
1. Replace the finisher controller PC board.
2. Replace the saddle stitcher controller PC board.

[CC30] Stack transport motor abnormality

* You receive a [CC30] error when the [EA70] error occurs three times in succession.
MJ-1103/1104
Is there any mechanical problem when the stack transport belt is moved?
È ÆYES Fix the mechanism.
NO
Is the harness between the stack transport motor (M5) and the finisher control PC board
(CN10) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the stack transport motor (M5).
2. Replace the finisher control PC board.

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ERROR CODE and TROUBLESHOOTING
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[CC31] Transport motor abnormality
* You receive a [CC31] error when the [ED12] error occurs three times in succession.
MJ-1103/1104
Is there any mechanical problem when the stack transport roller -1 and -2 are rotated?
È ÆYES Fix the mechanism.
NO
Is the harness between the transport motor (M2) and the finisher control PC board (CN5) dis-
connected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the transport motor (M2).
2. Replace the finisher control PC board.

6
[CC41] Paper holder cam home position abnormality
MJ-1103/1104
Is there any mechanical problem when the paper holder cam is rotated?
È ÆYES Fix the mechanism.
NO
Is the harness between the paper holder home position sensor (S6) and the finisher control PC
board (CN17) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the paper holder home position sensor (S6).
2. Replace the finisher control PC board.

[CC51] Sideways adjustment motor (M2) abnormality

* The [CC51] error will be displays when the [ED11] error occurs three times in succession or
during the initial operation.
MJ-1103/1104 (When MJ-6102 is installed)
Is there any paper remaining on the transport path?
È ÆYES Remove the paper.
NO
Rotate the sideways adjustment motor (M2). Does it rotate smoothly?
È ÆNO Fix the mechanism.
YES
Are the sideways deviation home position sensor (S3) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Is the wiring between the hole punch control PC board (HP) and sideways adjustment motor
(M2) correct?
È ÆNO Correct the wiring.
YES
1. Replace the punch sideways adjustment motor (M2).
2. Replace the hole punch control PC board (HP).

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ERROR CODE and TROUBLESHOOTING
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[CC52] Skew adjustment motor (M1) abnormality
* The [CC52] error will be displays when the [ED10] error occurs three times in succession or
during the initial operation.
MJ-1103/1104 (When MJ-6102 is installed)
Is there any paper remaining on the transport path?
È ÆYES Remove the paper.
NO
Rotate the skew adjustment motor (M1). Does it rotate smoothly?
È ÆNO Fix the mechanism.
YES
Are the skew home position sensor (S2) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES
Is the wiring between the hole punch control PC board (HP) and skew adjustment motor (M1)
correct?
È ÆNO Correct the wiring.
YES
1. Replace the skew adjustment motor (M1).
2. Replace the hole punch control PC board (HP).

[CC60] Punch motor abnormality

MJ-1103/1104 (when MJ-6102 is installed)
Are the punch home position sensor (PI63) and punch motor clock sensor (PI62) working nor-
mally?
È NO Æ Replace the sensors.
YES
Is the wiring between the sensors and finisher controller PC board correct?
È NO Æ Correct the wiring.
YES
Is the punching mechanism normal?
È NO Æ Fix the mechanism.
YES
1. Replace the punch motor (M61).
2. Replace the punch controller PC board.
3. Replace the finisher controller PC board.

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ERROR CODE and TROUBLESHOOTING
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[CC61] Punch motor (M3) home position detection error
* The [CC61] error will be displays when the [E9F0] error occurs three times in succession or
during the initial operation.
MJ-1103/1104 (When MJ-6102 is installed)
Is there any paper remaining on the transport path?
È ÆYES Remove the paper.
NO
Rotate the punch motor (M3). Does it rotate smoothly?
È ÆNO Fix the mechanism.
YES
Are the punch home position sensor (S4) and its wiring correct?
È ÆNO Replace the sensor. Correct the wiring.
YES 6
Is the wiring between the hole punch control PC board (HP) and punch motor (M3) correct?
È ÆNO Correct the wiring.
YES
1. Replace the punch motor (M3).
2. Replace the hole punch control PC board (HP).

[CC71] Punch ROM checksum error

MJ-1103/1104 (When MJ-6102 is installed)
Is the conductor pattern on the hole punch control PC board (HP) open circuited or short cir-
cuited?
È ÆYES Replace the hole punch control PC board (HP).
NO
Replace the finisher control PC board.

[CC72] Punch RAM read/write error

MJ-1103/1104 (When MJ-6102 is installed)
Is the conductor pattern on the hole punch control PC board (HP) open circuited or short cir-
cuited?
È ÆYES Replace the hole punch control PC board (HP).
NO
Replace the finisher control PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
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[CC80] Rear alignment motor abnormality
* You receive a [CC80] error when the [ED14] error occurs three times in succession.
MJ-1103/1104
Is there any mechanical problem when the rear alignment plate is moved?
È ÆYES Fix the mechanism.
NO
Is the harness between the rear alignment motor (M10) and the finisher control PC board
(CN10) disconnected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the rear alignment motor (M10).
2. Replace the finisher control PC board.

[CDE0] Paddle motor abnormality

* You receive a [CDE0] error when the [ED15] error occurs three times in succession or during
the initial operation.
MJ-1103/1104
Is there any mechanical problem with the paddle is rotated?
È ÆYES Fix the mechanism.
NO
Is the harness between the paddle motor (M8) and the finisher control PC board (CN6) discon-
nected or open circuited?
l ÆYES • Reconnect the connector securely.
È • Replace the harness.
NO
1. Replace the paddle motor (M8).
2. Replace the finisher control PC board.

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ERROR CODE and TROUBLESHOOTING
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[CE00] Punch communication error
MJ-1103/1104 (When MJ-6102 is installed)
Is the harness between the hole punch control PC board (HP) and the finisher control PC
board disconnected or open circuited?
È ÆYES Replace the harness. Correct the wiring.
NO
Is the conductor pattern on the hole punch control PC board (HP) open circuited or short cir-
cuited?
È ÆYES Replace the hole punch control PC board (HP).
NO
Replace the finisher control PC board.

[CF10] Communication module SRAM reading failure 6

MJ-1103/1104
1. Is the error recovered when the power of the equipment is turned OFF and then back ON?
2. Check if the MJ-1103/1104 is set as the specified finisher on the equipment.
3. Check if the harness connecting the converter PC board and the finisher controller PC
board is disconnected or open circuited.
4. Check if the conductor pattern on the converter PC board is open circuited or short cir-
cuited.
5. Check if the conductor pattern on the finisher controller PC board is open circuited or short
circuited.
6. Replace the converter PC board.
7. Replace the finisher control PC board.
MJ-1103/1104 (When MJ-6102 is installed)
1. Is the error recovered when the power of the equipment is turned OFF and then back ON?
2. Check if the MJ-1103/1104 is set as the specified finisher on the equipment.
3. Check if the harness connecting the converter PC board and the finisher controller PC
board is disconnected or open circuited.
4. Check if the harness connecting the hole punch control PC board and the finisher control
PC board is disconnected or open circuited.
5. Check if the conductor pattern on the converter PC board is open circuited or short cir-
cuited.
6. Check if the conductor pattern on the finisher controller PC board is open circuited or short
circuited.
7. Check if the conductor pattern on the hole punch control PC board is open circuited or
short circuited.
8. Replace the converter PC board.
9. Replace the finisher control PC board.
10.Replace the hole punch control PC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
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6.2.20 Image control related service call

(1) Based on the procedure of [CE10], [CE20] and [CE40] described below, check the status and
take appropriate actions. And then perform the forced performing of image quality control initial-
ization to the following procedure.
1. While pressing [0] and [5] simultaneously, turn ON the power.
2. Key in [396], and then press the [START] button. Confirm that the image quality control
has finished normally.

(2) After confirming the items in (1), clear the abnormal detection counter of image quality control.
1. While pressing [0] and [8] simultaneously, turn ON the power.
2. Key in [573], and then press the [START] button.
3. Rewrite the displayed status counter from "1" - "16" to "0", and then press the [ENTER]
or [INTERRUPT] button.
4. Key in [574], and then press the [START] button.
5. Rewrite the displayed status counter from "1" - "16" to "0", and then press the [ENTER]
or [INTERRUPT] button.
6. Key in [575], and then press the [START] button.
7. Rewrite the displayed status counter from "1" - "16" to "0", and then press the [ENTER]
or [INTERRUPT] button.
8. Key in [576], and then press the [START] button.
9. Rewrite the displayed status counter from "1" - "16" to "0", and then press the [ENTER]
or [INTERRUPT] button.
10. Turn the power OFF and then back ON. Make sure that the equipment enters the normal
ready state.

[CA00] Image position alignment abnormality

< Invalidating image position alignment control >

(1) Turn the power ON while [0] and [8] are pressed simultaneously.
(2) Key in "4546", then press the [START] button. (08-4546: Position adjustment control / Mode set-
ting)
(3) Set the value to "0" (not performed automatically).
(4) Turn the power OFF.

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ERROR CODE and TROUBLESHOOTING
6 - 90
< Checking the abnormal status on image position alignment >

(5) Turn the power ON while [0] and [5] are pressed simultaneously.
(6) Key in "4720", then press the [START] button.
(7) Press the [START] button again, then check the displayed value. (05-4720-0: Displaying the
cause of image position alignment detection error front and rear sides.)

When the error [CA00] occurs, the value between 1 and 255 is displayed. (0: Detection nor-
mality on the front and rear sides)
(The statues of total 8 sections (4 colors on the front and rear sides) are displayed.)
1 : Y on the rear side detection abnormality (*1)
2 : Y on the front side detection abnormality (*1)
3 : Y on the front and rear sides detection abnormality
4 : M on the rear side detection abnormality (*1)
8 : M on the front side detection abnormality (*1)
12 : M on the front and rear sides detection abnormality 6
16 : C on the rear side detection abnormality (*1)
32 : C on the front side detection abnormality (*1)
48 : C on the front and rear sides detection abnormality )
64 : K on the rear side detection abnormality (*1)
85 : All colors on the rear side detection abnormality -> (I)
128: K on the front side detection abnormality (*1)
170: All colors on the front side detection abnormality -> (I)
192: K on the front and rear sides detection abnormality
255: All colors on the front and rear sides detection abnormality -> (I)
Other than the above: Multiple colors detection abnormality

(*2) The adjustment value is the sum of (*1), which, as in the example below, specifies the
cause of the detection abnormality.
(E.g. 1) 05-4720-0 --- in case of 72
72 = 64 + 8
-> K on the rear side / M on the front side detection abnormality
(E.g. 2) 05-4720-0 --- in case of 146
146 = 128 + 18 = 128 + 16 + 2
-> K on the front side / C on the rear side / Y on the front side detection abnormality

(8) Press the [START] button.

(9) After [1] is pressed, then press the [START] button.

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ERROR CODE and TROUBLESHOOTING
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 (10) Check the displayed value. (05-4720-1: Displaying the cause of image position alignment detec-
tion error center side.)

When the error [CA00] occurs, the value between 1 and 85 is displayed. (0: Detection normal-
ity on the center side)
(The statues of total 4 sections (4 colors on the front and rear sides) are displayed.)
1 : Y on the center side detection abnormality (*3)
4 : M on the center side detection abnormality (*3)
16 : C on the center side detection abnormality (*3)
64 : K on the center side detection abnormality (*3)
85 : All colors on the center side detection abnormality -> (I)
Other than the above: Multiple colors detection abnormality

(*4) The adjustment value is the sum of (*3), which, as in the example below, specifies the
cause of the detection abnormality.
(E.g. 1) 05-4720-0 --- in case of 65
65 = 64 + 1
-> K on the rear side / Y on the front side detection abnormality
(11) If the adjustment value fits (I) in step 7 or 10, proceed to step (12). In other cases, proceed to
step (30).

< Checking the status of the image position aligning sensor >
Check if the light emitting area of the image position aligning sensor emits LEDs and if the reflected
lights on the transfer belt surface are detected by the light receiving area of the image position aligning
sensor.

(12) Turn the power ON while [0] and [3] are pressed simultaneously.
(13) Press the [START] button.
(14) Check how items [G] and [H] are displayed while [8] is pressed.
(15) Check how items [G] is displayed while [9] is pressed.
(16) Press the [CLEAR] button.
(17) Key in "118", then press the [START] button. (03-118: Sensor shutter is opened)
(18) Key in "117", then press the [START] button. (03-117: Image position aligning sensor / LED ON)
(19) Press the [START] button.
(20) Check how items [G] and [H] are displayed while [8] is pressed.
(21) Compare them with the statues of [G] and [H] displayed in step 10.
Both [G] and [H] are changed - The image position aligning sensors on both
sides are operating normally.
[G] remains same - The image position aligning sensor on the rear
side is not operating normally.
[H] remains same - The image position aligning sensor on the front
side is not operating normally.
Both [G] and [H] remain same - The image position aligning sensors on both
sides are not operating normally.

(22) Check how item [G] is displayed while [9] is pressed.

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ERROR CODE and TROUBLESHOOTING
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 (23) Compare it with the statue of [G] displayed in step 15.
[G] is changed - The image position aligning sensor on the cen-
ter side is not operating normally.
[H] remains same - The image position aligning sensor on the cen-
ter side is not operating normally.
(24) Press the [CLEAR] button.
(25) Key in "167", then press the [START] button. (03-167: Image position aligning sensor / LED OFF)
(26) Key in "168", then press the [START] button. (03-168: Sensor shutter closed)
(27) Turn the power OFF.
(28) If the image position aligning sensors on all sides are operating normally, proceed to step (30). In
other cases, proceed to step (29).
(29) Check the following items if the image position aligning sensors are not operating normally:

Is the connector CN337 on the LGC board disconnected?

Is the connector of the image position aligning sensor disconnected?
Is the harness between the LGC board and the image position aligning sensor broken? 6
Is the light emitting or receiving area of the image position aligning sensor stained with toner?
Are the sensor shutter and the image quality sensor opening or closing normally? Or are they
damaged?
Is the light emitting area of the image position aligning sensor emitting LEDs?
| < Checking procedure for the sensor shutter opening/closing status >
| 1. Take off the transfer belt unit so that the sensor unit can be seen.
| 2. Turn the power ON while [0] and [3] are pressed simultaneously.
| 3. The shutter should be opened when "118" is keyed in. It should be
| closed when "168" is keyed in.
|
|
< Checking procedure for the LED emission of the image position aligning
|
| sensor >
| 1. Key in "118" to open the sensor shutter.
| 2. The light emitting area of the sensor should emit LEDs when "117" is
| keyed in.
|
|
| AbnormalÆ 1. Reconnect the connector.
| 2. Replace the harness.
| 3. Clean the light emitting and receiving areas of the image position
| aligning sensor.
| 4. If the sensor shutter is damaged, replace it.
|
If the sensor shutter solenoid is not operating normally, replace the
|
solenoid.
|
| È
È Proceed to step (12).
Normal (Proceed to step (30).)

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ERROR CODE and TROUBLESHOOTING
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< Checking with test pattern >

(30) Turn the power ON while [0] and [4] are pressed simultaneously.
(31) Key in "220", then press the [START] button.
(32) Select "C", "M", "Y" or "K", then press the [START] button.
(33) Press the [CLEAR] button after one sheet of test pattern has been exited.
(34) Check if the printed image of the test pattern in each color contains difference in density on its
front, center and rear sides, or if there is any image trouble in a whole image.

Is the test pattern printed in blank?

| Check if the laser shutter is operating normally.
| < Checking procedure for the laser shutter opening/closing status >
| 1. Take off the developer unit so that the laser shutter can be seen.
| * Clean around the laser shutter if the toner or developer material is
| spilled over.
|
2. Turn the power ON while [0] and [3] are pressed simultaneously.
|
3. Key in "201". (03-201: Laser shutter opening/closing status)
|
| 4. Press the [START] button and check if the shutter is opened and then
| closed (reciprocating 1cycle).
|
| AbnormalÆ If the laser shutter is not opening or closing normally, check the shutter
| and correct it if necessary.
| |
| È
| Proceed to step (30).
È
Normal
Is the image of the test pattern printed normally without any difference in density on its front,
center and rear sides?
| NOÆ 1. Check the contacting status of the transfer belt and the photoconduc-
| tive drum.
| 2. Check the amount of the developer material. (Check if the developer
| material is supplied on the developer sleeve.)
|
È |
YES È
Is the image printed normally without yellow, magenta, cyan or black streaks in the secondary
scanning direction?
| NOÆ Check if the main charger wire corresponding to the color of the streaks is
| stained.
È |
YES È
Is the image printed normally without white streaks in the secondary scanning direction?
| NOÆ Check if the slit glass of the laser optical unit is stained.
È |
YES È

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ERROR CODE and TROUBLESHOOTING
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 Is a certain color in the printed image turned to black solid?
| AbnormalÆ • Abnormality in the main high-voltage transformer corresponding to the
| color or abnormality in the laser optical unit.
| • Replace one of 4 main high-voltage transformers which possibly con-
| tains abnormality, and also the one possibly normal. Then print the
| same test pattern.
| • If the color which turned into black solid changes along with the
|
replacement of the main high-voltage transformer, this main high-volt-
|
| age transformer is defined as abnormal.
| • If the color which turned into black solid does not change, check if the
| harness between the LGC board and the main high-voltage trans-
| former is broken or if the power is sufficiently supplied to the main
| charger (breaking of the high-voltage harness or connection defect). If
| no problem is found, check the laser optical unit.
È |
Normal È 6
If the density level is low on all of the sides, is the image printed normally in cases other than
noted above?
| NOÆ Check the following items:
| 1. Check if the photoconductive drum and the transfer belt are rotating. If
| not, correct their mechanism.
| 2. Check if there are abnormal stain, large breaking or scratches on the
| transfer belt surface.
|
3. Check if the connector of the transfer transformer is disconnected.
|
4. Check if the high-voltage harnesses of the main high-voltage trans-
|
| former and the transfer transformer are disconnected.
| 5. Check if the harness between the LGC board and the transfer trans-
| former is broken.
| 6. Check if the high-voltage joints of the transfer belt unit are securely
| contacted or if they are not stained.
| 7. Check if the high-voltage harness is broken.
| 8. Check if the connector of the main high-voltage transformer is discon-
| nected.
| 9. Check if the harness between the LGC board and the main high-volt-
|
age transformer is broken.
|
10.Replace the transfer transformer.
|
| 11. Replace the main high-voltage transformer.
| |
È È
YES Proceed to step (30).
(Proceed to step (35).)

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ERROR CODE and TROUBLESHOOTING
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< Checking with the enforced image position adjustment >

(35) Turn the power ON while [0] and [5] are pressed simultaneously.
(36) Key in "4719", then press the [START] button. (05-4719: Enforced position adjustment)
Does the error [CA00] occur during the position adjustment control?
| YESÆ Proceed to step (5).
È
NO (Proceed to step (30).)

< Validating the image position alignment control >

Check the operation and correct if necessary. Then be sure to perform the following:

(37) Turn the power ON while [0] and [8] are pressed simultaneously.
(38) Key in "4546", then press the [START] button. (08-4546: Position adjustment control / Mode
setting)
(39) Set the value to "5" (performed automatically).
(40) Turn the power OFF.

<Checking the image position aligning sensor>

(41) Clean the image position aligning sensor (S20/S21/S22).

<Checking the power supply>

(42) Check if any of the springs for supplying power to the transfer belt unit is deformed. Replace the
spring if it is deformed.

[CE10] Image quality sensor abnormality (OFF level)

Is the connector of the image quality sensor, or the connector CN307 on the LGC board dis-
connected?
Is the harness between the LGC board and the image quality sensor, or the harness between
the LGC board and the switching power supply open circuited?
È YESÆ Connect the connector securely. Replace the harness.
NO
Is the output voltage from the 12V-power supply normal?
È NO Æ Check the power supply system and replace the switching power supply.
YES
1. Replace the image quality sensor.
2. Replace the LGC board.

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ERROR CODE and TROUBLESHOOTING
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[CE20] Image quality sensor abnormality
Is the transfer belt or the transfer belt unit securely installed?
Are there any abnormal stains (cleaning defects), large scratches or breaking on the transfer
belt surface?
Are the drum and the transfer belt rotating?
| NOÆ <Checking procedure>
| 1. Check if the transfer belt unit is securely installed. Correct it if not.
| 2. Check if any toner image remains on the transfer belt surface.
| If any, check the installation status of the TBU cleaner unit. If there is any
| abnormality, correct it, and clean the transfer belt.
|
3. Check if the drum and the transfer belt are properly operated.
|
(ON: 03-101 / OFF: 03-151)
|
| If they are not rotating normally, check if their drive gears are damaged or if
| they contact the equipment. Correct it if needed.
| È
È Proceed to step (6). (to step (1) for the second time) 6
YES
Is the sensor shutter of the image quality sensor opening or closing normally? Or is it dam-
aged?
Is the sensor surface of the image quality sensor stained with toner? If so, has it been
cleaned?
| NO Æ <Checking procedure>
| 1. Take off the transfer belt unit so that you can see the sensor unit.
| 2. Check if the sensor shutter is opening or closing normally.
| (Opening: 03-118 / Closing: 03-168)
| If the sensor shutter is not opening or closing, check if it is damaged or
| there is any abnormality in the sensor shutter solenoid.
| Check the connector and the harness between the sensor shutter solenoid
|
and the LGC board. (LGC CN307-A7pin, A8pin)
|
| 3. Slide the sensor shutter so that the sensor surface can be seen.
| 4. Clean the sensor surface with a cotton swab or a soft cloth.
| 5. Clean the area around the sensor (e.g.: sensor shutter) if it is stained, so
| that the sensor surface does not become dirty.
| È
È Proceed to step (6). (to step (1) for the second time)
YES
Is the connector of the image quality sensor securely connected?
Is the connector CN307 on the LGC board securely connected?
Is the harness between the LGC board and the image quality sensor disconnected?
| NO Æ <Checking procedure>
| • Reconnect the connector.
| • Replace the harness.
| È
È Proceed to step (6). (to step (1) for the second time)
YES

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ERROR CODE and TROUBLESHOOTING
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 Is +12V power supply voltage normally supplied to the image quality sensor?
Is +12V voltage normally output by the CN301-9pin on the LGC board?
| NO Æ <Checking procedure>
| 1. Check if +12V voltage is output by the switching power supply (PS-ACC
| CN404-7pin).
| 2. Check if +12V voltage is output by the CN301-9pin on the LGC board.
|
Check if the supply harness between the switching power supply and the
|
| LGC board is open circuited, damaged or disconnected.
| È
È Proceed to step (6). (to step (1) for the second time)
YES
(1) Set the values of "Image quality closed-loop control / Contrast voltage (08-556)" and "Drum
surface potential sensor control setting (08-2561)" to "0" (Invalid).
È
(2) Perform "Enforced performing of image quality open-loop control (05-394)".
È
(3) Output the image quality control test pattern (04-270) more than one time and the list print
([9][START]) in the adjustment mode (05), and then check if the image is normal.
| Normal Abnormal
| Abnormal image:
| Blank print, Solid print, White banding, Color banding, White spots, Poor
| transfer, Uneven image density, Faded image (low density), Uneven light
| distribution, Blotched image.
| * Blank print: including when one of the YMCK colors is not printed.
|
È
|
| Correct the abnormal image.
| È
È Proceed to step (5).
(4) Replace the image quality sensor or the LGC board.
È
(5) Set the values of "Image quality closed-loop control / Contrast voltage (08-556)" and "Drum
surface potential sensor control setting (08-2561)" to "1" (Valid).
È
(6) Perform "Automatic initialization of image quality control (05-396)" and make sure it is com-
pleted normally. (Error [CE10], [CE20] and [CE40] do not appear.) Then perform "Automatic
gamma adjustment".
| When an error occurs:
È
Check and correct it accordingly.
(7) Reset all of the values in the codes "Abnormality detection count (Y/M/C/K) Display/0 clearing
(08-573 to 08-576)".

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ERROR CODE and TROUBLESHOOTING
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[CE40] Image quality control test pattern abnormality

(1) Use "Image quality control abnormal detection counter Y to K display/0 clearing (08-573 to 576)"
to check the abnormal occurring condition for each color.

(2) Check “Output value display of image quality sensor / High-density pattern (05-390-0 to 3)” to
check if the high-density pattern abnormality occurs for each color and identify the color which
pattern is abnormal. If the value is 628 or above, it is defined as high-density pattern abnormality.
| Under 628 (Y, M, C and K) | 628 or above (Y, M, C and K)
| È
| High-density pattern abnormality
| • Check if the laser shutter is working properly.
|
<Procedure>
|
1. Take off the process unit so that the laser shutter
|
| can be easily seen.
| * Clean around the laser shutter if the developer has 6
| been spilled over.
| 2. While pressing the digital keys [0] and [3] simulta-
| neously, turn the power ON.
| 3. Key in “201”.
| 4. Press the [START] button and check if the shutter
| is opened and then closed (reciprocating 1cycle).
| • Check if the developer unit has been installed properly.
|
1. Visually check the installation status of the developer
|
| unit, and correct it if there is any abnormality.
| |
| È
| To (8)
| (If you have already performed this checking cycle once,
È proceed to step (3).)
(3) Set the values of “Image quality closed-loop control / Contrast voltage (08-556)” and “Drum sur-
face potential sensor control setting (08-2561)” to “0” (Invalid).

(4) Perform “Enforced performing of image quality open-loop control (05-394)”.

(5) Output the image quality control test pattern (04-270) more than one time and the list print
([9][START]) in the adjustment mode (05), and check the patch of the color identified in step (1)
to see if the image is abnormal.
| Normal Abnormal
| Abnormal image:
| Blank print, Solid print, White banding, Color banding, White spots,
| Poor transfer, Uneven image density, Faded image (low density),
| Uneven light distribution, Blotched image.
| * Blank print: including when one of the YMCK colors is not printed.
|
È
|
| Correct the abnormal image.
| È
È Proceed to step (7).
(6) Replace the image quality sensor or LGC board.

(7) Set the values of “Image quality closed-loop control / Contrast voltage (08-556)” and “Image
quality closed-loop control / Laser power (08-557)” to “1” (Valid).

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ERROR CODE and TROUBLESHOOTING
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 (8) Perform "Automatic initialization of image quality control (05-396)" and make sure it is completed
normally. (Error [CE40] does not appear.) Then perform "Automatic gamma adjustment".
| | When an error occurs:
| È
È Check and correct it accordingly.
(9) Clear all "Image quality control abnormal detection counter Y to K display/0 clearing (08-573 to
576)".

(10) Check if any of the springs for supplying power to the transfer belt unit is deformed. Replace the
spring if it is deformed.

[CE41] Image quality TRC control test pattern abnormality

(1) Check if the harness or connector between CN423 of the IMG board and CN319 of the LGC
board is disconnected or open circuited. Correct if any.
(2) Check if the harness or connector between CN424 of the IMG board and CN320 of the LGC
board is disconnected or open-circuited. Correct if any.
(3) Replace the IMG board.

[CE42] Image quality TRC control test pattern abnormality (EFI printer board)

(1) Check if the connector between CN135 of the SYS board and CN422 of the IMG board is con-
nected securely.
(2) Check if the harness or connector between CN116 and CN132 of the SYS board and the HDD is
disconnected or open circuited. Correct if it is.
(3) Format the HDD. (Key in "2" in the code 08-690.)
(4) Replace the HDD.
(5) Replace the SYS board.

[CE50] Temperature/humidity sensor abnormality

Is the connector CN310 on the LGC board or the connector of the temperature/humidity sen-
sor disconnected?
Is the harness between the LGC board and the temperature/humidity sensor disconnected?
È YESÆ Connect the connector securely. Replace the harness.
NO
1. Replace the temperature/humidity sensor.
2. Replace the LGC board.

[CE60] Drum thermistor Y abnormal

[CE90] Drum thermistor K abnormal
Is the harness between the LGC board and the drawer connector for developer unit discon-
nected?
Is the harness inside of the developer unit and the harness of the drum thermistor Y or K dis-
connected?
Is the connector CN341 on the LGC board, or the connector of the drum thermistor Y or K dis-
connected?
È YESÆ Reconnect the connector. Replace the harness.
NO
1. Replace the drum thermistor Y or K.
2. Replace the LGC board.

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ERROR CODE and TROUBLESHOOTING
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[CE71] Drum phase adjustment abnormality

(1) Is the drum shaft rotating normally? (Perform the output check: 03-110 and 03-111)
(2) Check if the harness or connector of the color drum phase sensor or the K drum phase senor is
disconnected or open-circuited.
(3) Is the drum loaded abnormally?
(4) Is the drum motor (K)/(YMC) broken?
(5) Check if the harness or connector of the drum motor (K)/(YMC) is disconnected or open-cir-
cuited.
(6) Check if the tooth surface of the transfer belt drive gear is damaged.

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ERROR CODE and TROUBLESHOOTING
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6.2.21 Copy process related service call

[C021] Developer unit motor-YMC locking error

(1) Pull out the EPU tray and perform the output check (03-113) to check if the 3 outputs of the YMC-
developer roller and 3 outputs of the drum cleaner auger are rotating normally.
When it is not rotating
(2) Check if the connector of the YMC-developer unit motor is connected securely.
(3) Check if the harness or connector of the drum motor (K)/(YMC) is disconnected or open-cir-
cuited.
(4) Check if the YMC-developer unit motor is abnormal.
(5) Check if the column of the drive gears has any abnormality such as damage.
When it is rotating
(6) Check if waste toner is clogged on the waste toner transport path of the YMC-drum cleaner.
(7) Check if the developer material is excessively supplied to each YMC-developer unit.
(8) Check if the drive gear array of each YMC-developer unit has any abnormality such as breakage.

[C022] Developer unit mixer motor-YMC locking error

(1) Pull out the EPU tray and perform the output check (03-115) to check if the 3 outputs of the YMC-
developer unit mixer are rotating normally.
When it is not rotating
(2) Is the connector of the YMC-developer unit mixer motor connected securely?
(3) Check if the harness or connector of the YMC-drum motor is disconnected or open-circuited.
(4) Check if the YMC-developer unit mixer motor is abnormal.
(5) Check if the drive gear array has any abnormality such as breakage.
When it is rotating
(6) Check if developer material is excessively supplied to each YMC-developer unit.
(7) Check if the drive gear array of each YMC-developer unit has any abnormality such as breakage.

[C023] Developer unit motor-K locking error

(1) Pull out the EPU tray and perform the output check (03-113) to check if the 3 outputs of the K-
developer roller and 3 outputs of the drum cleaner auger are rotating normally.
When it is not rotating
(2) Is the connector of the K-developer unit motor connected securely?
(3) Check if the connector of the K-developer motor is disconnected or the harnesses are open cir-
cuited.
(4) Check if the K-developer unit motor is abnormal.
(5) Check if the drive gear array has any abnormality such as breakage.
When it is rotating
(6) Check if waste toner is clogged on the waste toner transport path of the K-drum cleaner.
(7) Check if the developer material is excessively supplied to the K-developer unit.
(8) Check if the drive gear array of the K-developer unit has any abnormality such as breakage.

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ERROR CODE and TROUBLESHOOTING
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[C024] Developer unit mixer motor-K locking error

(1) Pull out the EPU tray and perform the output check (03-114) to check if the 3 outputs of the K-
developer unit mixer are rotating normally.
When it is not rotating
(2) Is the connector of the K-developer unit mixer motor connected securely?
(3) Check if the connector of the K-developer mixer motor is disconnected or the harnesses are
open circuited.
(4) Check if the K-developer unit mixer motor is abnormal.
(5) Check if the drive gear array has any abnormality such as breakage.
When it is rotating
(6) Check if the developer material is excessively supplied to the K-developer unit.
(7) Check if the drive gear array of the K-developer unit has any abnormality such as breakage.

[C360] Needle electrode cleaner operation abnormality 6

(1) Perform the code 08-4606- 0 to -3 (-0: K, -1: Y, -2: M, -3: C) to check which station the error is
found.
(2) Check if the needle electrode cleaner detection sensors (S30 - S33) are coming off of the plate of
the EPU tray.
(3) Are the needle electrode cleaner detection sensors (S30 - S33) working normally?
(Input check: K: 03-[Fax ON]/[0]/[E], C: 03-[Fax ON]/[0]/[H], M: 03-[Fax ON]/[9]/[C], Y: 03-[Fax
ON]/[9]/[F])
* If it is working properly, proceed to 11. If not, check 4 to 10 below.
(4) Check if connectors of needle electrode cleaner detection sensors (S30 - S33) disconnected.
(5) Check if the connectors for the needle electrode cleaner detection sensors (S30 - S33) on the
EPU board (CN553 to CN556) are disconnected.
(6) Check if the connector pins are disconnected or the harnesses are open circuited.
(7) Check if the conductor pattern on the EPU board is open circuited or short circuited.
(8) Replace the needle electrode cleaner detection sensors (S30 - S33).
(9) Replace the EPU board
(10) Is the needle electrode cleaner drive motors (M23 - M26) working normally?
(Input check: K: 03-207, C: 03-206, M: 03-205, Y: 03-204)
* If it is working properly, proceed to 21. If not, check 12 to 20 below.
(11) Check if the needle electrode cleaner drive section rotates smoothly, and if it does not, clean or
replace it.
(12) Check if the connectors of the needle electrode cleaner drive motors (M23 - M26) and relay har-
nesses are disconnected.
(13) Check if the relay harness and the harness relay connector on the EPU board side are discon-
nected
(14) Check if the connectors on the EPU board (CN553 - CN556) are disconnected.
(15) Check if the connector pins are disconnected or the harnesses are open circuited.
(16) Check if the conductor pattern on the EPU board is open circuited or short circuited.
(17) Replace the Replace the needle electrode cleaner drive motors (M23 - M26).
(18) Replace the EPU board
(19) Check if the harness between the EPU board (CN550) and the LGC board (CN310) is open cir-
cuited.
(20) Replace the LGC board.
(21) Correct the needle electrode cleaner drive section (timing belt or gears).

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ERROR CODE and TROUBLESHOOTING
6 - 103
[C370] Transfer belt motor abnormality

(1) Check if the connector of the transfer belt unit is not disconnected.
(2) Is the transport belt unit working normally?
(3) Check if the connector of the transfer belt motor is not disconnected.
(4) Check if the connector CN311 on the LGC board is disconnected.
(5) Check if the fuse on the switching power supply has blown.
(6) Check if the transfer belt release detection sensor is working properly.
(7) Replace the transfer belt motor.
(8) Replace the LGC board.

[C380] Auto-toner sensor (K) abnormality (upper limit)

[C381] Auto-toner sensor (K) abnormality (lower limit)
[C382] Auto-toner sensor (K) connection error
[C390] Auto-toner sensor (C) abnormality (upper limit)
[C391] Auto-toner sensor (C) abnormality (lower limit)
[C392] Auto-toner sensor (C) connection error
[C3A0] Auto-toner sensor (M) abnormality (upper limit)
[C3A1] Auto-toner sensor (M) abnormality (lower limit)
[C3A2] Auto-toner sensor (M) connection error
[C3B0] Auto-toner sensor (Y) abnormality (upper limit)
[C3B1] Auto-toner sensor (Y) abnormality (lower limit)
[C3B2] Auto-toner sensor (Y) connection error

(1) Check if the process unit (EPU tray) is securely installed.

(2) Check if the harnesses between the connectors (CN550, CN551, CN555) on the EPU board, the
drawer connectors for the LGC board of the EPU tray, and the connector of the LGC board are
disconnected or open-circuited.
(3) Check if the harnesses between the connectors (CN553, CN554, CN555, and CN556) and the
auto toner sensor are disconnected or open-circuited.
(4) Replace the auto-toner sensor.
(5) Replace the EPU board.
(6) Replace the LGC board.

[C3C0] Process unit (EPU tray) connection error

(1) Check if the process unit (EPU tray) is securely installed.

(2) Check if the connector (CN551) on the EPU board, the drawer connectors for the EPU tray and
the LGC board, and the harness between the connectors CN308 and CN310 are disconnected
or open-circuited.
(3) Check if the harnesses between the connectors (CN553, CN554, CN555, and CN556) and the
auto toner sensor are disconnected or open-circuited.
(4) Replace the EPU board.
(5) Replace the LGC board.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 104
[C970] High-voltage transformer abnormality

(1) Is the main charger installed securely?

(2) Check if the spring of high-voltage supply contact point is deformed.
(3) Check if the needle electrode is broken or the main charger grid is deformed.
(4) Check if any foreign matter is on the needle electrode or main charger grid.
(5) Check if any foreign matter is adhering on the high-voltage terminal of the EPU tray.
(6) Check if there is a sign of discharge on the joint of the high-voltage terminal of the EPU tray and
the main charger. Correct if there is.

[CD60] Sub-hopper toner sensor-Y, -M, -C, -K abnormality

(1) Check if the sub-hopper tone sensor is working normally.

K: 03-[FAX]ON/[0]/[C], C: 03-[FAX]ON/[0]/[F], M: 03-[FAX]ON/[9]/[A], Y: 03-[FAX]ON/[9]/[D]
(2) If it is not working normally, check if the harness of the sub-hopper toner sensor is disconnected. 6
(3) Check if the connectors (CN558, CN551) on the EPU board are securely connected.
(4) Check if the conductor pattern on the EPU board or the harness is open circuited or short cir-
cuited.
(5) Replace the sub-hopper toner sensor.
(6) Replace the EPU board.
(7) Replace the LGC board.

[CD61] Sub-hopper toner supply motors-Y abnormality

[CD62] Sub-hopper toner supply motors-M abnormality
[CD63] Sub-hopper toner supply motors-C abnormality
[CD64] Sub-hopper toner supply motors-K abnormality

(1) Check if the sub-hopper toner motor is rotating. (Input check: 03-[FAX]OFF/[4]/[D/E/F/G])
(2) Is the sub-hopper toner supply motor locked? (Is there any foreign matter or toner-clump in the
sub-hopper?
(3) Check if the connector of the sub-hopper toner motor is disconnected.
(4) Check if the connectors on the EPU board (CN553, 554, 555, and 556) are disconnected, or the
harness is open circuited or short circuited.
(5) Replace the sub-hopper toner motor.
(6) Replace the EPU board.
(7) Replace the LGC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 105
[CD71] Waste toner transport motor locking error

(1) Pull out the process unit, rotate the gear counterclockwise and check if the load is extremely
heavy.
(2) Is the load still extremely heavy after the gear is rotated for a while to discharge the toner from
the waste toner transport path?
(3) Is the load still extremely heavy after the actuator is removed, the auger is pulled out and clean
them?

3 2

(4) Check if there is any abnormality of the mechanism in the waste toner transport path.
(5) Does the waste toner transport motor (M31) rotate? (Output check: 03-234)
(6) Are the connector of the waste toner transport motor and the relay connector disconnected?
(7) Is the driving gear of the waste toner transport motor damaged or abnormal?
(8) Is the connector (CN331) on the LGC board disconnected?
(9) Check if the connector pins are disconnected or the harnesses are open-circuited.
(10) Check if the conductor pattern on the LGC board is short circuited or open circuited.
(11) Replace the waste toner transport motor.
(12) Replace the LGC board.
(13) Are the auger lock detection sensor (S42) working? (Input check: 03-[FAX]ON/[0]/[B])
(14) Check if each Normal/Highlighted display is reflected correctly to judge the malfunction.
(15) Is the connector of the auger lock sensor disconnected?
(16) Is the connector (CN557) on the EPU board disconnected?
(17) Check if the connector pins are disconnected, the EPU drawer connector pins are disconnected
or bent or the harnesses are open-circuited.
(18) Check if the conductor pattern on the EPU board is short circuited or open circuited.
(19) Replace the auger lock detection sensor.
(20) Replace the EPU board.
(21) Check if there is any abnormality of the mechanism such as the sensor's actuator.

[CD80] TRU waste toner motor locking error

(1) Check if the TRU waste toner motor rotates.

(2) Check if toner is clogged at the entrance of the TRU waste toner transport path.
(3) Check if any of the motor and the driving gears is improperly installed or deformed.
(4) Check if the connector pins are disconnected or the wires of harnesses are open circuited.
(5) Replace the TRU waste toner motor.
(6) Replace the ADU board.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 106
[CD81] TRU waste toner transport motor locking error

(1) Take off the TRU waste toner box, and then rotate the gear by hand to discharge the waste toner
on the transport path.
(2) If the gear still does not rotate smoothly, apply grease to it.
(3) Check if the TRU waste toner transport motor rotates.
(4) Check if toner is clogged on the TRU waste toner transport path.
(5) Check if any of the motor and the driving gears is improperly installed or deformed.
(6) Check if the connector pins are disconnected or the wires of harnesses are open circuited.
(7) Replace the TRU waste toner transport motor.
(8) Replace the ADU board.

[CD82] TRU waste toner full-status error

(1) Check if the TRU waste toner box is full of used toner. 6
(2) Replace it, if it is full. Check the following steps, if not.
(3) Check if the TRU waste toner amount detection sensor is working normally. (Input check: 03-
[FAX]OFF/[5]/[E])
(4) Check if the connector and the relay connector of the TRU waste toner amount detection sensor
disconnected.
(5) Are the connectors (CN491 and CN493) on the ADU board disconnected?
(6) Check if the conductor pattern on the ADU board or the harness is open circuited or short cir-
cuited.
(7) Replace the TRU waste toner amount detection sensor.
(8) Replace the ADU board.
(9) Replace the PFC board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
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[CEC0] 2nd transfer roller position detection abnormality
Is the 2nd transfer roller contacted and released properly? (Perform the output check: 03-119/
519)
| NO Æ 1. Check if the connector of the 2nd transfer motor is disconnected.
| 2. Check if the connector CN314 on the LGC board is disconnected.
| 3. Check if the connector pins are disconnected or the wires of harnesses are
| open circuited.
| 4. Check if the conductor pattern on the LGC board is short circuited or open
| circuited.
|
5. Replace the 2nd transfer motor.
|
| 6. Replace the LGC board.
|
È
YES
Is the 2nd transfer roller position detection sensor(S50) working properly?
(Perform the input check:03-[All OFF]/[9]/[H])
| NO Æ 1. Check if the connector or joint connectors of the 2nd transfer roller position
| detection sensor are disconnected.
| 2. Check if the connector CN307 on the LGC board is disconnected.
| 3. Check if the connector pins are disconnected or the wires of harnesses are
| open circuited.
| 4. Check if the conductor pattern on the LGC board is short circuited or open
|
circuited.
|
| 5. Replace the 2nd transfer roller position detection sensor.
| 6. Replace the LGC board.
È
YES
1. Check if there is any abnormality with the mechanical section (sensor's actuator, etc.).
2. Check if the conductor pattern on the LGC board is short circuited or open circuited.
3. Replace the LGC board.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE and TROUBLESHOOTING
6 - 108
6.2.22 Other service call

[F100] HDD format error

(1) Check if the HDD is mounted.

(2) Check if the specified HDD is mounted.
(3) Check if the connector pins of the HDD are bent.
(4) Check if the connectors CN116, CN132 on the SYS board is disconnected.
(5) Replace the harness.
(6) Format the HDD. (Key in "2" at 08-690.)
(7) Replace the HDD.
(8) Replace the SYS board.

[F101] HDD unmounted

[F102] HDD start error
[F103] HDD transfer time-out 6
[F104] HDD data error
[F105] HDD other error

(1) Check if the connectors of the HDD are disconnected.

(2) Check if the connector pins are disconnected or the wires of harnesses are open circuited.
(3) Perform the bad sector check (08-694). If the check result is OK, recover the data in the HDD. If
the check result is failed, replace the HDD.
(4) Replace the SYS board.

[F106] Point and Print partition damage

(1) Turn the power OFF and start up the Setting Mode (08).
(2) Key in “662” and press the [START] button. (Partition clearing is performed.)
(3) Restart the equipment.
(4) Access TopAccess. Click the [Administration] tab, and then click the Maintenance Menu to open.
Then install the “Point and Print” driver.

[F107] / BOX partition damage

Initialize the Electronic Filing using the Setting Mode (08-666).

[F108] /SHA partition damage

Initialize the shared folder using the Setting Mode (08-667).

[F120] Database abnormality

(1) Check that no jobs remain and rebuild the databases. (Perform 08-684.)
(2) If the error is not recovered, initialize the HDD. (Key in “2” at 08-690.)
Notes:
• If you rebuild the databases with a job remaining, delete it after finishing.
• When "Rebuilding all databases (08-684)" is performed, all data in the Address Book and
Mailbox are deleted. If you back up the data in advance, they will be recovered by restoring
them after rebuilding the database.

[F130] Invalid MAC address

Replace the SYS board.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 109
[F200] Data overwrite option (GP-1070) disabled
Perform firmware installation (all firmware: OS, HDD, SYS, PFC Firmware, Engine Main Firmware, and
Scanner Firmware) with the USB media.
* When the function of the Data Overwrite option (GP-1070) is deleted from the equipment, the ser-
vice call "F200" occurs.

6.2.23 Error in Internet FAX / Scanning Function

Notes:
1. When initializing the Electronic Filing (Setting Mode (08-666)), all data in the Electronic Filing
are erased. Back up the data in the Electronic Filing by using the Electronic Filing Function of
TopAccess before the initialization.
2. When initializing the shared folder (Setting Mode (08-667)), all data in the shared folder are
erased. Back up the data in the shared folder by using Explorer before the initialization.
3. When formatting the HDD (Setting Mode (08-690)), all data in the shared folder, Electronic Fil-
ing, Address Book, template, etc. are erased. Back up these data before the initialization.
Note that some of data cannot be backed up.
P.7-23 "7.2.3 Precautions and procedures when replacing the HDD"

[ 1 ] Internet FAX related error

[1C10] System access abnormality
[1C32] File deletion failure
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, first, check if there are no jobs existing and then perform the HDD formatting
(08-690).

[1C11] Insufficient memory

When there are running jobs, perform the job in error again after the completion of the running jobs.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[1C12] Message reception error

[1C13] Message transmission error
Turn the power OFF and then back ON. Perform the job in error again.

[1C14] Invalid parameter

When a template is used, form the template again.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[1C15] Exceeding file capacity

Reset and extend the "Maximum send to E-mail/iFAX size" or reduce the number of pages and per-
form the job again.

[1C20] System management module access abnormality

[1C21] Job control module access abnormality
[1C22] Job control module access abnormality
Turn the power OFF and then back ON. Perform the job in error again.
Check if there are no other running jobs and perform the HDD formatting (08-690).
If the recovery is still not completed, replace the SYS board.

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ERROR CODE and TROUBLESHOOTING
6 - 110
[1C30] Directory creation failure
[1C31] File creation failure
[1C33] File access failure
Check if the access privilege to the storage directory is writable.
Check if the server or local disk has a sufficient space in disk capacity.

[1C40] Image conversion abnormality

Turn the power OFF and then back ON. Perform the job in error again.
Replace the main memory and perform the job again.

[1C60] HDD full failure during processing

Reduce the number of pages of the job in error and perform the job again.
Check if the server or local disk has a sufficient space in disk capacity.

[1C61] Address Book reading failure

Turn the power OFF and then back ON. Perform the job in error again.
6
Reset the data in the Address Book and perform the job again.

[1C62] Memory acquiring failure

Check if there is any job being performed and perform the job in error again.
Turn the power OFF and then back ON. Perform the job in error again.
Replace the main memory and perform the job again.

[1C63] Terminal IP address unset

Reset the Terminal IP address.
Turn the power OFF and then back ON. Perform the job in error again.

[1C64] Terminal mail address unset

Reset the Terminal mail address.
Turn the power OFF and then back ON. Perform the job in error again.

[1C65] SMTP address unset

Reset the SMTP address and perform the job.
Turn the power OFF and then back ON. Perform the job in error again.

[1C66] Server time-out error

Check if the SMTP server is operating properly.

[1C67] NIC time-out error

[1C68] NIC access error
[1C6D] System error
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, replace the SYS board.

[1C69] SMTP server connection error

Reset the login name or password of SMTP server and perform the job again.
Check if the SMTP server is operating properly.

[1C6A] HOST NAME error

Check if there is an illegal character in the device name.
Delete the illegal character and reset the appropriate device name.

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ERROR CODE and TROUBLESHOOTING
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[1C6B] Terminal mail address error
Check the SMTP Authentication method.
Check if there is an illegal character in the Terminal mail address.
Set the correct SMTP Authentication method or delete the illegal character and reset the appropri-
ate Terminal mail address, then perform the job again.

[1C6C] Destination mail address error

Check if there is an illegal character in the Destination mail address.
Delete the illegal character and reset the appropriate Destination mail address, then perform the job
again.

[1C70] SMTP client OFF

Set the SMTP valid and perform the job again.

[1C71] SMTP authentication ERROR

Check that SMTP authentication method, login name and password are correct, then perform
authentication again.

[1C72] POP Before SMTP ERROR

Check that both the POP Before SMTP setting and POP3 setting are correct, then perform authenti-
cation again.

[1C80] Internet FAX transmission failure when processing E-mail job received
Reset the "Received InternetFax Forward".

[1C81] Onramp Gateway transmission failure

Reset the mail box.

[1C82] Internet FAX transmission failure when processing FAX job received
Reset the "Received Fax Forward".

[1CC1] Power failure

Check if the power cable is connected properly and it is inserted securely.
Check if the power voltage is unstable.

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ERROR CODE and TROUBLESHOOTING
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[ 2 ] RFC related error
[2500] HOST NAME error (RFC: 500) / Destination mail address error (RFC: 500) / Terminal mail
address error (RFC: 500)
[2501] HOST NAME error (RFC: 501) / Destination mail address error (RFC: 501) / Terminal mail
address error (RFC: 501)
Check if the Terminal mail address and Destination mail address are correct.
Check if the mail server is operating properly.
Turn the power OFF and then back ON. Perform the job in error again.

[2503] Destination mail address error (RFC: 503)

[2504] HOST NAME error (RFC: 504)
[2551] Destination mail address error (RFC: 551)
Check if the mail server is operating properly.
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, replace the SYS board.
6
[2550] Destination mail address error (RFC: 550)
Check the state of the mail box in the mail server.

[2552] Terminal/Destination mail address error (RFC: 552)

Confirm the size on the mail server.
Transmit again in text mode or with lower resolution or divide the document and transmit again.
If the error still occurs, turn the power OFF and then back ON. Perform the job in error again.

[2553] Destination mail address error (RFC: 553)

Check if there is an illegal character in the mail box in the mail server.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
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[ 3 ] Electronic Filing related error
[2B10] No applicable job error in Job control module
[2B11] JOB status abnormality
[2B20] File library function error
[2B30] Insufficient disk space in BOX partition
[2BC0] Fatal failure occurred
[2BC1] System management module resource acquiring failure
Erase some data in the Electronic Filing and perform the job in error again (in case of [2B30]).
Ask the administrator if e-Filing has been disabled. (In case of [2CC1])
Turn the power OFF and then back ON. Perform the job in error again.
Check if there are no other running jobs and perform the HDD formatting (08-690).
If the recovery is still not completed, replace the SYS board.

[2B50] Image library error

[2B90] Insufficient memory capacity
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, replace the main memory.
Perform the job in error again.
Check if there are no other running jobs and initialize the Electronic Filing using the Setting Mode
(08-666).

[2B31] Status of specified Electronic Filing or folder is undefined or being created/deleted

Check if the specified Electronic Filing or folder exists. (If no, this error would not occur.)
Delete the specified Electronic Filing or folder.
Perform the job in error again.
If the specified Electronic Filing or folder can not be deleted, initialize the Electronic Filing using the
Setting Mode (08-666).

[2B32] Electronic Filing printing failure: Specified document can not be printed because of cli-
ent's access (being edited, etc.)
Check if the specified document exists. (If no, this error would not occur.)
Delete the specified document.
Perform the job in error again.
If the specified document can not be deleted, initialize the Electronic Filing using the Setting Mode
(08-666).

[2B51] List library error

Check if the Function List can be printed out.
If it can be printed out, perform the job in error again.
If it can not be printed out, replace the main memory.
If the recovery is still not completed, perform the HDD formatting (08-690).

[2BA0] Invalid Box password

Check if the password is correct.
Reset the password.
When this error occurs when printing the data in the Electronic Filing, perform the printing with the
administrator's password.
If the recovery is still not completed or in case of invalid password for the operation other than print-
ing (opening the file, etc.), initialize the Electronic Filing using the Setting Mode (08-666).

[2BA1] A paper size or a color mode not supported in the Electronic Filing function is being
selected.
Check the paper size or color mode.

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ERROR CODE and TROUBLESHOOTING
6 - 114
[2BB1] Power failure
[2BD0] Power failure occurred during restoring of Electronic Filing
Check if the power cable is connected properly and it is inserted securely.
Check if the power voltage is unstable.

[2BE0] Machine parameter reading error

Turn the power OFF and then back ON. Perform the job in error again.

[2BF0] Exceeding maximum number of pages

Reduce the number of inserting pages and perform the job again.

[2BF1] Exceeding maximum number of documents

Backup the documents in the box or folder to PC or delete them.

[2BF2] Exceeding maximum number of folders

6
Backup the folders in the box or folder to PC or delete them.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

ERROR CODE and TROUBLESHOOTING
6 - 115
[ 4 ] Remote scanning related error
[2A20] System management module resource acquiring failure
Retry the job in error.
If the error still occurs, turn the power OFF and then back ON, then retry the job in error.

[2A40] System error

Turn the power OFF and then back ON, then retry the job in error.

[2A51] Power failure

Check if the power cable is properly connected.
Check if the power supply voltage is inconstant.

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[ 5 ] E-mail related error
[2C10] System access abnormality
[2C32] File deletion failure
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, first, check if there are no jobs existing and then perform the HDD formatting
(08-690).

[2C11] Insufficient memory

When there are running jobs, perform the job in error again after the completion of the running jobs.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2C12] Message reception error

[2C13] Message transmission error
Turn the power OFF and then back ON. Perform the job in error again.
6
[2C14] Invalid parameter
When a template is used, form the template again.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2C15] Exceeding file capacity

Reset and extend the "Maximum send to E-mail/iFAX size" or reduce the number of pages and per-
form the job again.

[2C20] System management module access abnormality

[2C21] Job control module access abnormality
[2C22] Job control module access abnormality
Turn the power OFF and then back ON. Perform the job in error again.
Check if there are no other running jobs and perform the HDD formatting (08-690).
If the recovery is still not completed, replace the SYS board.

[2C30] Directory creation failure

[2C31] File creation failure
[2C33] File access failure
Check if the access privilege to the storage directory is writable.
Check if the server or local disk has a sufficient space in disk capacity.

[2C40] Image conversion abnormality

[2C62] Memory acquiring failure
Turn the power OFF and then back ON. Perform the job in error again.
Replace the main memory and perform the job again.

[2C43] Encryption error

Turn the power OFF and then back ON. Perform the job in error again.

[2C44] Encryption PDF enforced mode error

Reset the encryption and perform the job in error again.
If an image file not encrypted is created, consult your administrators.

[2C60] HDD full failure during processing

Reduce the number of pages of the job in error and perform the job again.
Check if the server or local disk has a sufficient space in disk capacity.

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ERROR CODE and TROUBLESHOOTING
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[2C61] Address Book reading failure
Turn the power OFF and then back ON. Perform the job in error again.
Reset the data in the Address Book and perform the job again.

[2C63] Terminal IP address unset

Reset the Terminal IP address.
Turn the power OFF and then back ON. Perform the job in error again.

[2C64] Terminal mail address unset

Reset the Terminal mail address.
Turn the power OFF and then back ON. Perform the job in error again.

[2C65] SMTP address unset

Reset the SMTP address and perform the job.
Turn the power OFF and then back ON. Perform the job in error again.

[2C66] Server time-out error

Check if the SMTP server is operating properly.

[2C67] NIC time-out error

[2C68] NIC access error
[2C6D] NIC system error
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, replace the SYS board.

[2C69] SMTP server connection error

Reset the login name and password of SMTP server and perform the job again.
Check if the SMTP server is operating properly.

[2C6A] HOST NAME error (No RFC error)

Check if there is an illegal character in the device name.
Delete the illegal character and reset the appropriate device name.

[2C6B] Terminal mail address error

Check the SMTP Authentication method.
Check if there is an illegal character in the Terminal mail address.
Set the correct SMTP Authentication method or delete the illegal character and reset the appropri-
ate Terminal mail address, then perform the job again.

[2C6C] Destination mail address error (No RFC error)

Check if there is an illegal character in the Destination mail address.
Delete the illegal character and reset the appropriate Destination mail address, then perform the job
again.

[2C70] SMTP client OFF

Set the SMTP valid and perform the job again.

[2C71] SMTP authentication ERROR

Check that SMTP authentication method, login name and password are correct, then perform
authentication again.

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[2C72] POP Before SMTP ERROR
Check that both the POP Before SMTP setting and POP3 setting are correct, then perform authenti-
cation again.

[2C80] E-mail transmission failure when processing E-mail job received

Reset the "Received InternetFax Forward".
[2C81] Process failure of FAX job received
Reset the setting of the mail box or "Received InternetFax Forward".

[2CC1] Power failure

Check if the power cable is connected properly and it is inserted securely.
Check if the power voltage is unstable.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

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[ 6 ] File sharing related error
[2D10] System access abnormality
[2D32] File deletion failure
[2DA6] File deletion failure
[2DA7] Resource acquiring failure
Delete some files in the shared folder by using Explorer because of automatic/manual file deletion
failure (in case of [2DA6])
Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, first, check if there are no jobs existing and then perform the HDD formatting
(08-690).

[2D11] Insufficient memory

When there are running jobs, perform the job in error again after the completion of the running jobs.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2D12] Message reception error

[2D13] Message transmission error
Turn the power OFF and then back ON. Perform the job in error again.

[2D14] [2D61] Invalid parameter

When a template is used, form the template again.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2D15] Exceeding the maximum size for file sharing

Divide the file in error into several files and retry. Or retry the job in a single-page format.

[2D20] System management module access abnormality

[2D21] Job control module access abnormality
[2D22] Job control module access abnormality
[2D60] File library access abnormality
Turn the power OFF and then back ON. Perform the job in error again.
Check if there are no other running jobs and perform the HDD formatting (08-690).
If the recovery is still not completed, replace the SYS board.

[2D30] Directory creation failure

[2D31] File creation failure
[2D33] File access failure
Check if the access privilege to the storage directory is writable.
Check if the server disc, local disk or USB storage device has a sufficient space in capacity.

[2D40] Image conversion abnormality

Turn the power OFF and then back ON. Perform the job in error again.
Replace the main memory and perform the job again.
If the error still occurs, first, check if there are no jobs existing and then initialize the shared folder
using the Setting Mode (08-667).

[2D43] Encryption error

Turn the power OFF and then back ON. Perform the job in error again.

[2D44] Encryption PDF enforced mode error

Reset the encryption and perform the job in error again.
If an image file not encrypted is created, consult your administrators.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

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[2D62] File server connection error
Check the IP address or path of the server.
Check if the server is operating properly.

[2D63] Invalid network path

Check the network path.
If the path is correct, turn the power OFF and then back ON, and perform the job again.

[2D64] Login failure

Reset the login name and password. Perform the job.
Check if the account of the server is properly set up.

[2D65] Exceeding documents in folder: Creating new document is failed

Delete some documents in the folder.
6
[2D66] Storage capacity full failure during processing
Reduce the number of pages of the job in error or set the resolution mode low, and perform the job
again.
Check if the server disc, local disk or USB storage device has a sufficient space in capacity.

[2D67] FTP service not available

Check if the setting of FTP service is valid.

[2D68] File sharing service not available

Check if the setting of SMB is valid.

[2DC1] Power failure

Check if the power cable is connected properly and it is inserted securely.
Check if the power voltage is unstable.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

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[ 7 ] E-mail reception related error
[3A10] [3A11] [3A12] E-mail MIME error
The format of the mail is not corresponding to MIME 1.0.
Request the sender to retransmit the mail in the format corresponding to MIME 1.0.

[3A20] [3A21] [3A22] E-mail analysis error

[3B10] [3B11] [3B12] E-mail format error
[3B40] [3B41] [3B42] E-mail decode error
These errors occur when the mail data is damaged from the transmission to the reception of the
mail.
Request the sender to retransmit the mail.

[3A30] Partial mail time-out error

The partial mail is not received in a specified period of time.
Request the sender to retransmit the partial mail, or set the time-out period of the partial mail longer.

[3A40] Partial mail related error

The format of the partial mail is not corresponding to this equipment.
Request the sender to remake and retransmit the partial mail in RFC2046 format.

[3A50] [3A51] [3A52] Insufficient HDD capacity error

[3A60] [3A61] [3A62] Warning of insufficient HDD capacity
These errors occur when the HDD capacity is not sufficient for a temporary concentration of the
jobs, etc.
Request the sender to retransmit after a certain period of time, or divide the mail into more than one.
Insufficient HDD capacity error also occurs when printing is disabled for no printing paper.
In this case, supply the printing paper.

[3A70] Warning of partial mail interruption

This error occurs when the partial mail reception setting becomes OFF during the partial mail recep-
tion.
Reset the partial mail reception setting ON and then request the sender to retransmit the mail.

[3A80] [3A81] [3A82] Partial mail reception setting OFF

Reset the partial mail reception setting ON and then request the sender to retransmit the mail.

[3B20] [3B21] [3B22] Content-Type error

The format of the attached file is not supported by this equipment (TIFF-FX).
Request the sender to retransmit the file in TIFF-FX.

[3B30] [3B31] [3B32] Charset error

These errors occur when the standard of the Charset is other than ISO-8559-1 or ISO-8559-2.
Request the sender to reformat the Charset into either of the standards described above and then
retransmit the mail.

[3C10] [3C11] [3C12] [3C13] TIFF analysis error

These errors occur when the mail data is damaged from the transmission to the reception of the
mail, or when the format of the attached file is not supported by this equipment (TIFF-FX).
Request the sender to retransmit the mail.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

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[3C20] [3C21] [3C22] TIFF compression error
The compression method of the TIFF file is not acceptable for this equipment. (Acceptable: MH/MR/
MMR/JBIG)
Request the sender to retransmit the file in the acceptable compression method.

[3C30] [3C31] [3C32] TIFF resolution error

The resolution of the TIFF file is not acceptable for this equipment. (Acceptable: 200 x 100, 200 x
200, 200 x 400, 400 x 400, 300 x 300 or equivalent)
Request the sender to retransmit the file in the acceptable resolution.

[3C40] [3C41] [3C42] TIFF paper size error

The paper size of the TIFF file is not acceptable for this equipment. (Acceptable: A4, B4, A3, B5, LT,
LG, LD or ST)
Request the sender to retransmit the file in the acceptable paper size.

[3C50] [3C51] [3C52] Offramp destination error 6

These errors occur when the FAX number of the offramp destination is incorrect.
Request the sender to correct the FAX number of offramp destination and then retransmit the mail.

[3C60] [3C61] [3C62] Offramp security error

These errors occur when the FAX number of the offramp destination is not on the Address Book.
Check if the FAX number of the offramp destination is correctly entered or the number has not been
changed.

[3C70] Power failure error

Check if the mail is recovered after turning ON the power again.
Request the sender to retransmit the mail if it is not recovered.

[3D10] Destination address error

Check if the setting of the server or DNS is correct. Correct if any of the setting is incorrect.
When the content of the setting is correct, confirm the sender if the destination is correct.

[3D20] Offramp destination limitation error

Inform the sender that the transfer of the FAX data over 40 is not supported.

[3D30] FAX board error

This error occurs when the FAX board is not installed or the FAX board has an abnormality.
Check if the FAX board is correctly connected.

[3E10] POP3 server connection error

Check if the IP address or domain name of the POP3 server set for this equipment is correct, or
check if POP3 server to be connected is operating properly.

[3E20] POP3 server connection time-out error

Check if POP3 server to be connected is operating properly.
Check if the LAN cable is correctly connected.

[3E30] POP3 login error

Check if the POP3 server login name and password set for this equipment are correct.

[3E40] POP3 Login Type ERROR

Check that the login type (Auto, POP3 or APOP) to the POP3 server is correct.

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

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[3F00] [3F10] [3F20] [3F30] [3F40] File I/O error
These errors occur when the mail data is not transferred properly to the HDD.
Request the sender to retransmit the mail.
Replace the HDD if the error still occurs after retransmission.

6.2.24 Printer function error

[4031] HDD full failure during printing
Reduce the number of pages of the job in error and perform the job again.
Check if the server or local disk has a sufficient space in disk capacity.

[4032] Private-print-only error

Select "Private", and then perform the printing again.

[4033] Printing data storing limitation error

Select "Normal Print", and then perform the printing again.

[4034] e-Filing storing limitation error

Select "Normal Print", and then perform the printing again.

[4035] Local file storing limitation error

Select "Remote" (SMB/FTP) for the destination of the file to save.

[4036] User authentication error

Perform the authentication or register as a user, and then perform the printing again.

[4037] Hardcopy security printing error

Hardcopy security printing cannot be performed because the function is restricted in the self-diagno-
sis mode.

[4040] Not being authorized to perform JOB

Confirm the administrator for the JOB authorization.

[4050] Problem in LDAP server connection or LDAP server authorization settings

Confirm the administrator for the LDAP server connection or LDAP server authorization settings.

[4300] Job execution error due to functional restrictions

USB direct printing cannot be performed because the function is restricted by the self-diagnosis.
Check the self-diagnosis setting.

[4301] File conversion error

The format of this file (other than PDF and JPEG) is not supported in USB direct printing, or the file
is invalid. Check the file.

[4310] Double-sign encoding error

Printing using this function cannot be performed due to a decoding process error which occurs
because the PDF file is encrypted incorrectly or encrypted in a language not supported.

[4311] Printing not permitted

This file cannot be printed using this function due to the encrypted PDF file not permitting printing or
permitting it only with a low resolution.

e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved

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[4312] Password mismatching
The entered password is neither matched with a user password nor an owner password. Check the
password again.

[A221] Print job cancellation

This message appears when deleting the job on the screen.

[A222] Print job power failure

When there are running jobs, perform the job in error again after the completion of the running jobs.
If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[A290] Limit over error (black)

[A291] Limit over error (black)
[A292] Limit over error (black)
Clear the limit counter (black).
6
[A2A0] Limit over error (color)
[A2A1] Limit over error (color)
Clear the limit counter (color), or authorize users so that they can perform color printing.

[A2A2] Limit over error (color)

Clear the limit counter (color).

© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C

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e-STUDIO5520C/6520C/6530C © 2008 TOSHIBA TEC CORPORATION All rights reserved
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