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Xe Pueblos Resume

This document is a resume for Xe Pueblos detailing work experience including positions at My Amazon Guy, Concentrix, E*Trade, Sitel, and ePerformax. It also lists education and software skills. Work experience highlights include process automation and optimization, sales and marketing lead generation, website optimization, and AI integration. Software skills include Google Workspace, Microsoft 365, Adobe, Zapier, and more.

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Xe Pueblos
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10 views2 pages

Xe Pueblos Resume

This document is a resume for Xe Pueblos detailing work experience including positions at My Amazon Guy, Concentrix, E*Trade, Sitel, and ePerformax. It also lists education and software skills. Work experience highlights include process automation and optimization, sales and marketing lead generation, website optimization, and AI integration. Software skills include Google Workspace, Microsoft 365, Adobe, Zapier, and more.

Uploaded by

Xe Pueblos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Xe Pueblos

+63 945 738 9251 | Quezon City, PH 1121 | xepueblos@gmail.com | www.linkedin.com/in/xepueblos/

WORK EXPERIENCE
My Amazon Guy; IT Specialist February 2023 - March 2024
⚫ Process Automation and Optimization: Through the power of iPaaS such as Zapier, I increased productivity by
automating the sales process. The automation now automatically sends contracts and onboarding emails, input
data into our CRM and Airtable database, and notifies their respective teams for the successful purchase and
onboarding.
⚫ Sales and Marketing Leads and Funnels: Created the sales funnel go.myguy.agency using ClickFunnels,
Zapier, and ActiveCampaign that generated thousands of dollars of sales per day. Successfully set up an ad
campaign using Google Ads to funnel sales into the already made ClickFunnels funnel.
⚫ Website and Search Engine Optimization: Optimized website load times by 48% and increase in organic
search by 30% by implementing standard website optimization techniques such as image optimization and
compression, website caching, eliminating UI redundancies, page indexing, establishing backlinks and
crosslinks, and metadata standardization.
⚫ AI Integration: Combined ChatGPT with Zapier’s workflow automation to create personalized responses,
improving client and employee experiences.
Concentrix; Apple Senior Advisor November 2019 - February 2023
⚫ Technical Escalations: Exceeded AHT by 54% at 12 mins. per case while the goal is 22 mins. with case
resolution and satisfaction of 96%. Take in calls from frontline agents and help facilitate the initial troubleshooting
of new issues and offering solutions to known or already escalated issues.
⚫ Accounts Escalations: Handled account related escalations from frontline agents. Handled and resolved
account and billing issues including refunds and compensation.
⚫ Loss Prevention: Enabled the continued retention of customers with effective solutions and compromises.
E*Trade; Associate Finance Service Representative June 2018 - August 2018
⚫ Stockbroker: Assisted in the purchase and sales of stocks as per request of clientele.
⚫ Portfolio Management: Completion of orders and instructions from clientele with 100% accuracy and
exceptional results.
Sitel; HP Consultant January 2014 - May 2016
⚫ Technical Support: Dealt with 100 calls per day from a variety of clientele with an AHT higher than 62.5%
average of the production line.
⚫ Academy Trainer: Facilitated the training of perspective employees from a training environment through a
production line with 100% completion rate for new recruitment onboarding.
ePerformax; Customer Support Representative August 2013 - January 2014
⚫ Customer Service: Successful de-escalation of irate callers and promoted the retention of existing clientele by
facilitating the different compensations available.
⚫ Accounts Management: Facilitated the creation and deactivation of customer accounts.

EDUCATION
⚫ STI College (GPA: 1.23) March 2016 - March 2019
Bachelor of Science in Information Technology
SOFTWARE EXPERIENCE
⚫ GSuite | Google Workspace | Microsoft 365 | Adobe Photoshop | Adobe Premier Pro | Zapier | Hubspot | Asana |
Shopify | Document360 | Wordpress | Apollo | Zendesk | Youtube | Slack | Google Analytics | Google Ads |
Elementor | Google AdSense | Visual Studio Code | Notepad++ | Apollo | APIFy | Namecheap |ClickFunnels |
LearnWorlds | MySQL | FileZilla | JustCall | Javascript | PHP | DeepFaceLab

PROFESSIONAL SKILL
⚫ Workspace Management | Integration & Automation | Data-driven Decision Making and Solutions | Process
Streamlining | Database Management | Workflow Design | Data Accuracy | Problem Solving | Marketing
Campaign & Sales Integration, Flow & Execution | Technology Integration | Market Trend Analysis | Training &
Mentorship | AI Training | SEO

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