Course Code: PHA 006

(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Lesson Title: Provision of Pharmacy Information Materials:

Lesson Objectives: By the end of this module, you should be • Pen
able to • SAS
1. Discuss the steps of Medication Information Provision References:
Process • Pharmacy Informatics,
2. Discuss how to make and share information using an Anderson et. al (CRC
infographic Press, 2010)
• PPHA Advocacy: Pharmacy
Information Services
Manual, 2018

Productivity Tip:
Before you start, you can do a short prayer or meditation to give you a boost of energy and think
always what inspires you to continue studying. Also, to help retain and enhance on what you have
learned here, teach it to your classmates as well. Hope you are always happy and safe wherever you
are. Laban lang future Pharmacists!

A. LESSON PREVIEW/REVIEW
1) Introduction (2 mins)

Knowing the process in getting and sharing the information to patients can optimize the provision of
pharmacy information and ensure the quality of the provided information. .For this module, we will discuss on
steps on how to do medication information provision and to share pharmacy information to patients through
infographics.

2) Activity 1: What I Know Chart, part 1 (3 mins)

Instruction: On the table below, write on the first column on what you know about on this topic based
on the question next to it. No worries if you aren’t sure with your answer for this is only your guide on
what you and what to focus for this topic. Keep the third column blank as you will encounter them again
on the part 2.

What I Know Questions: What I Learned (Activity 4)

1. What is an infographic?

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

2. How will you deliver your

information very well using
infographics?

B.MAIN LESSON
1) Activity 2: Content Notes (30 mins)
Instructions: Highlight and take note the important concepts you will encounter in the module.

Steps in Medication Information Provision Process to Patients in Hospital

1. Receive the inquiry
➢ How an inquiry is received is fundamental to effective communication of information.
➢ The inquirer is entitled to have the pharmacy information specialist's full attention. Minimize noise
and any forms of distraction.
➢ The pharmacist should acknowledge the receipt of all inquiries accordingly.
➢ Practice "active listening" by making a conscious effort to hear not only the words that another
person is saying but to understand the complete message being sent.

5 key aspects to active listening

A. Pay close attention and give the inquirer your undivided attention
B. Demonstrate physically that you are listening using nonverbal and verbal signals
C. Check for understanding using reflecting and paraphrasing
D. Don't interrupt!
E. Respond appropriately. Be honest, open, respectful, and thorough

➢ Receiving an inquiry involves identifying the inquirer, identifying the inquiry, and determining
the purpose of the inquiry.

a) IDENTIFYING THE INQUIRER

First establish the identity of the inquirer to optimize the search process and the manner of
providing the needed pharmacy information. Identify the inquirer's name, professional
background, contact details, and level of health literacy.

b) IDENTIFYING THE INQUIRY

Some inquiries are presented in a manner where the direct question presented may not be
the actual information needed. It is thus imperative for the pharmacy information specialist to
define the true question using a variety of questioning techniques, such as open-ended,
closed, direct, indirect, or probing

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

c) DETERMINING THE PURPOSE OF THE INQUIRY

There must have a clear understanding of the purpose of the inquiry to provide an appropriate and
timely response that meets the inquirer's needs. Some questions that may help ascertain the
purpose of the inquiry include:
✓ What prompted the question?
✓ How urgent is the information needed?
✓ How will the information be used?

2. Accept the inquiry

➢ The pharmacy information specialist must be familiar with the available resources and expertise.
This will help in identifying the capability of the information provider to answer the inquiry or
whether the inquiry should be referred to other experts in the field.

➢ Classifying the nature of the inquiry as patient-specific or academic will help establish the urgency
of the inquiry and the additional background information needed to provide an appropriate
response.

➢ Determine the urgency of an inquiry to establish workload priority and to meet the needs and
expectations of the inquirer. It is important to ask the inquirer when he/she expects to acquire the
response as well as the preferred mode of communication for the response.
➢ Figure: Priority Assignment for Inquiries

Most Urgent Least Urgent

•Acute •Non acute •Special • Research • General

clinical clinical events, Interest
problem problem Lectures and
medicine and
therapeutic
committee
meetings

3. Retrieve and Evaluate information

➢ Perform a systematic search of appropriate tertiary, secondary, and primary sources, based on
the nature of inquiry and the level of health literacy of the inquirer.
✓ Simple questions like compatibility, route of administration, and dosing recommendations
may be answered by tertiary sources.

✓ Inquiries on new medicines, clinical trials, and recent medicines development require
accessing primary resources.

✓ Secondary information sources, such as MEDLINE and PUBMED, provide access to

primary literature in an efficient manner.

➢ Once adequate information has been collected it should be interpreted and critically evaluated.

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

4. Formulate and Disseminate a Response

➢ A response should be concise, relevant, and logical. All references should be cited. The following
should be considered in deciding the depth and detail of a response:
✓ Who is the inquirer? (e.g., patient, doctor, etc.)
✓ How will the information be used?
✓ What level of detail or complexity is required to support the response?

➢ The method on how to relay the response to the inquirer depends on preference of the inquirer,
nature of the inquiry, and complexity of response. Simple information may be conveyed over the
phone or in person, while written responses are preferred for complex or detailed replies.

5. Document the Inquiry

➢ Documentation of pharmacy information services highlights the value of pharmacy services,
demonstrates accountability. provides a basis for quality assessment and performance
improvement and details an appropriate systematic approach. It also serves as a legal record of
pharmacy information activities and is useful as a future reference.

6. Collect Feedback and Follow Up

➢ Follow up directly (verbally) or using a standard feedback form to ensure quality assurance and
determine the outcome and relevance of the provided information.

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Figure: Sample Drug

Inquiry Form

(Pharmacy
Information Services
Advocacy Group)

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

This document is the property of PHINMA EDUCATION Page |6

 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Infographic1
➢ According to the Oxford English Dictionary, it is “a visual representation of information or
data”.
➢ is a collection of imagery, charts, and minimal text that gives an easy-to-
understand overview of a topic.

As in the example below, infographics use

striking, engaging visuals to communicate
information quickly and clearly.

Why are infographics used?

Infographics are great for making complex

information easy to digest. They can be
helpful anytime you want to:

➢ Provide a quick overview of a topic

➢ Explain a complex process
➢ Display research findings or survey
data
➢ Summarize a long blog post or report
➢ Compare and contrast multiple options
➢ Raise awareness about an issue or
cause

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

No matter how excited you are to get started making your very first infographic, you shouldn’t jump into the
design process without a game plan. Here are the steps on how to make your first appealing infographic.

Step 1: Organize your information with an infographic outline

The process of creating an outline will help you organize your thoughts and ensure that your content will work
in an infographic. Create an infographic outline from existing content using these 4 steps:
1. Determine the key takeaways of your content
2. Determine the title, headers, sub headers and facts
3. Consider the length of paragraphs and points
4. Include notes for the designer

Step 2: Pick an infographic template

Once you’ve got an outline, you’re ready to pick an infographic template. There’s a lot to consider when picking
an infographic template, including the colors, fonts, length, size, and style of each template, and how well each
of those factors aligns with your content. But most importantly, you need to pick the right type of infographic
template for your content.

Lastly, when designing a healthcare infographic (related to Pharmacy), here are the 7 tips for designing a
good healthcare infograph2

✓ Be concise
✓ Be visually appealing
✓ Be of value and interest to your readers
✓ Be accurate
✓ Be creative
✓ Be transparent (always cite your data sources)
✓ Be mindful of copyright

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

2) Activity 3: Skill-building Activities (with answer key) (15 mins)

1. Instruction: Complete the drug inquiry form below with the necessary info needed based on this
case:

“Patient K. Atipunan, a civil engineer, inquired you through phone call about his medication today, Nov 30,
2020, at 5:30 p.m. He was asking if he can take melatonin and rosuvastatin together with his current medication
since he is worried that if he takes them together, it may damage his liver. As you continue talking with the
patient, you recorded his demographics details. He has no known food and drug allergy, and he has also a fatty
liver during his inquiry. As you ask his past and current medication, he remember that he also taken silymarin
for his liver in the past, and nowadays, carvedilol for his current hypertension. He asks if you can reply to his
inquiry before 9:30 PM today since he will start taking them later as per doctor’s instructions. Using the form
below, complete all necessary information in the blanks

Name of Inquirer Date and time of receipt

Occupation of the inquirer Civil Engineer 11/30/2020 5:30 PM
Method of Inquiry
Method of contacting inquirer Date and time of reply required
11/30/2020 9:30 PM
Name of person taking inquiry

Details of Inquiry Interpretation of Inquiry

Reason of Inquiry

Patient Demographics
Patient Name
Date of Birth 8/25/1985
Gender Male
Known allergies No known food and drug allergy

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Pregnancy Status (None if the none

patient is male)
Relevant medical history
Fatty liver and hypertension

Relevant laboratory results

N/A

Current and past medication

Response to Inquiry:

Reference (in APA style)

3) Activity 4: What I Know Chart, part 2 (3 mins)

To review what was learned from this session, please go back to Activity 1 and answer the “What I
Learned” column. Notice and reflect on any changes in your answers.

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

4) Activity 5: Check for Understanding (5 mins)

Now it’s time for you to figure this one out on your own! Take time to read, analyze, and
understand the following scenarios. For this instance, you will not have the chance to check if you have
the correct answers since there are no more keys to correction.

A. Multiple Choice: Choose the best and correct answer to every question. Write the CAPITAL
LETTER of your final answer before the number.
_____1. Least urgent Priority Assignment for Inquiries
A. Acute clinical problem C. Research
B. Non acute clinical problem D. General Interest

_____2. Receiving an inquiry involves the following, EXCEPT FOR

A. Identifying the inquiry C. Identifying the receiver of the inquiry
B. Determining the purpose of the inquiry D. Identifying the inquirer

_____3. Arrange the following from the most urgent inquiry into least urgent one:
I. Non acute clinical problems
II. Specific Events, Lectures, and Medicines and therapeutics committee meetings
III. General Interest
IV. Acute Clinical Problems
V. Research

A. III, V, I, IV, II C. IV, I, II, V, III

B. III, V, II, I, IV D. IV, I, III, V, II

_____4. The following are some questions that may help ascertain purpose of the inquiry, EXCEPT
FOR
A. What is the background of the inquirer? C. How will the information be used?
B. What prompted the question? D. How urgent is the information needed?

_____5. The following are the tips to make sure the inquiry will be received successfully, EXCEPT
FOR.
A. Minimize noise and any forms of distraction
B. The pharmacist should acknowledge the receipt of all inquiries accordingly.
C. Practice “Active listening”
D. The inquirer is entitled to have the half of the pharmacy information specialist's
attention.

_____6. This is a collection of imagery, charts, and minimal text that gives an easy-to-understand
overview of a topic.
A. Excel
B. PowerPoint
C. Pictogram
D. Infographic

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

C. LESSON WRAP-UP
1) Activity 6: Thinking about Learning (5 mins)
A. Work Tracker
You are done with this session! Let’s track your progress. Shade the session number you just
completed.

P1 P2
1 2 3 4 5 6 7 8 9 10

B. Think about your Learning

It’s time to reflect! What interests you about the lesson today? Explain why.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

FAQ/s
1. What are the most suggested topics used in healthcare infographics?
There are so many possibilities when it comes to creating a healthcare infographic. Below are some
suggestions to get you started.

1. Technological breakthrough
2. Latest research
3. Medical conditions
4. The human body
5. First aid advice
6. Drug information
7. Statistics
8. Diseases
9. Health care reform
10. Surgical procedures
11. Nutrition

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

KEY TO CORRECTIONS
For Activity 3
Answer can be varied, as long as the idea are the same as the answers found here.
Name of Inquirer K. Atipunan Date and time of receipt
Occupation of the inquirer Civil Engineer 11/30/2020 5:30 PM
Method of Inquiry Phone Call
Method of contacting inquirer Date and time of reply required
Phone Call 11/30/2020 9:30 PM
Name of person taking inquiry (Student’s name)

Details of Inquiry Interpretation of Inquiry

Asking if he can take together rosuvastatin and melatonin together The patient is worried about his
with his current medication new medication because it might
aggravate his current fatty liver
situation. His inquiry can be
considered as non acute clinical
problem.
Reason of Inquiry
Worried that it will damage his liver more if he take his new medication
together with his current one.

Patient Demographics
Patient Name K. Atipunan
Date of Birth 8/25/1985
Gender Male
Known allergies No known food and drug allergy
Pregnancy Status (None if the none
patient is male)
Relevant medical history
Fatty liver and hypertension

Relevant laboratory results

N/A

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 Course Code: PHA 006
(Pharmacy Informatics)
Student Activity Sheet Module #8

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Current and past medication

Past Medication: Silymarin

Current Medication: Carvedilol

Response to Inquiry:
The patient doesn’t need to worry as his medications have no serious interaction with each other that may
affect the liver. The patient must be counseled to take his medication on time and in interval based on the
doctor’s prescription.

Reference
Reference may vary, but as long as your answer is correct and reference is correct also, then I’ll
consider them correct.

Drugs.com Interaction Checker

https://www.drugs.com/interactions-check.php?drug_list=531-0,2031-0,1548-
0&types%5B%5D=major&types%5B%5D=minor&types%5B%5D=moderate&types%5B%5D=food&typ
es%5B%5D=therapeutic_duplication&professional=1

CITATIONS
1
https://venngage.com/blog/what-is-an-infographic/
2
https://www.healthworkscollective.com/how-create-healthcare-infographic/

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