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Chiquitta's Resume

The document provides a summary of a candidate for a customer service role. It includes their contact details, a professional summary highlighting their customer service and communication skills, work history in receptionist and customer service roles, skills including Microsoft Office, customer service and information management, and education including an SSC and HSSC.

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48 views3 pages

Chiquitta's Resume

The document provides a summary of a candidate for a customer service role. It includes their contact details, a professional summary highlighting their customer service and communication skills, work history in receptionist and customer service roles, skills including Microsoft Office, customer service and information management, and education including an SSC and HSSC.

Uploaded by

syedariastar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Chiquitta Fernandes

dsachiquitta@gmail.com Dubai, United Arab Emirates


0509487602

Professional A committed and flexible team member who consistently achieves key performance
objectives with excellent communication and problem-solving skills I'd like to introduce
Summary
myself as a friendly, motivated person, who has a passion to serve others and an ability to
pleasantly surprise my customers by doing something above and beyond their expectations.
My knowledge of Customer Service enables me to provide the highest level of support and
advice to customers. I can empathize, understand and be patient with customers, but at the
same time be firm and business like when required. As a superb communicator I have a
bubbly personality, polite telephone manner and professional tone of voice. In addition to
this I am also a quick thinker who is highly observant and who can remain composed when
juggling several enquiries at once. With my present employer I am charged with ensuring
that all customer queries, issues or complaints are resolved to the satisfaction of all. As you
can see from my enclosed resume I have a track record of resolving customer disputes,
tackling problems methodically and inputting information into computer database systems. I
welcome the opportunity to come in and talk with you about the benefits that I can bring to
your company. I am available on my mobile to further discuss my application and eagerly look
forward to hearing from you in due course.

Work History 05/2023 - Current


Receptionist/Admin Coordinator
Smith and Nephew, Dubai, United Arab Emirates
• Monitored and directed incoming mail and prepared outgoing mail.
• Organised travel, visa and accommodation arrangements within assigned budgets.
• kept a running balance of petty cash received at the beginning of each pay period, and
checked the receipts as employees returned them.
• Helped create and update Purchase Orders for all products and services.
• Reconcile, close and post payment on AX2012 for the end of the month account
• Greeted visitors with professionalism and enthusiasm to provide support and direct
guests to appropriate department.
• Created and maintained detailed records of office expenses to accurately predict future
budget requirements.
• Answered phone calls and responded to inquiries from customers, vendors and other
external contacts.
• Monitored and ordered office supplies to keep office stocked with resources necessary to
function smoothly.
• Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.

03/2018 - 01/2020
Receptionist
VTAC LED LIGHTING, Dubai , United Arab Emirates

• Greeted incoming customers in a professional manner and provided friendly,


knowledgeable assistance.
• Answered telephone calls per day, compiling detailed notes and promptly forwarding as
required.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Screened and verified visitor IDs, maintaining security of personnel and office
environment.
• Assisted managers in compiling and organising materials for meetings.
• Kept and maintained accurate filing system for preservation of office information.

11/2016 - 12/2017
Personal Assistant
Arcade Events And Exhibitions, Dubai
• Organized and maintained appointments, incoming emails, faxes and posts, often
corresponding on behalf of management.
• Screened phone calls, inquiries and requests, and handled them when appropriate.
• Oversaw office inventory activities, including ordering and requisitions, stocking and
shipment receiving.
• Communicated corporate objectives across all divisions through regular correspondence
and scheduled status updates.

02/2015 - 11/2016
Customer Service Receptionist
Rivoli Group LLC, Dubai , United Arab Emirates
• Dealing with customers in reference to their watches in the service center
• Creating work orders and estimations
• Attending to the customer's enquiries and providing a status update and resolutions
• Communicating with the customer through text messages, phone calls and emails
• Following upon pending requests
• Coordinating with retail stores in the UAE regarding deliveries and replacements

01/2011 - 01/2012
Customer Service Representative
Barclays Bank
• Executed financial transactions according to bank policies and procedures
• Responded to customer inquiries, providing information on bank accounts, policies,
products, and services
• Assessed needs of customers, suggesting products and services accordingly
• Reviewed and verified transactions to ensure proper processing according to established
quality standards
• Processed transactions, including money transfer, deposits and withdrawals and, data
entry to update client files.

Skills Technical Skills Customer service orientation


MS Office Information management
Call center telephony and technology Persuasive ability
Core Competencies Stress tolerance
Communication skills Flexibility
Education
H.S.S.C, Arts, University of Delhi , Mumbai
04/2009 SSC , Arts, University of Delhi , Mumbai, India

Languages English: Hindi:


Native Language
Advanced (C1)

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