STUDENT

ASSESSMENT
TASKS

BSBSTR401
PROMOTE INNOVATION IN TEAM

ENVIRONMENTS
First published 2021

Version 1.0

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Business Works is a series of training and assessment resources developed for qualifications within the Business
Services Training Package.
 Contents

Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 8
Assessment Task 2: Project Portfolio 9
Assessment Task 2: Checklist 14
Final results record 17
 Introduction

The assessment tasks for BSBSTR401 Promote innovation in team environments are outlined in
the assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBSTR401 Promote innovation in team environments describes the performance outcomes, skills
and knowledge required to identify and implement ways of promoting innovation within team
environments in the workplace.
For you to be assessed as competent, you must successfully complete two assessment tasks:

• Assessment Task 1: Knowledge questions – You must answer all questions correctly.

• Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 4

 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed

• the maximum time allowed for completing this assessment task

• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 5

 Questions
Provide answers to all of the questions below:

1. Explain what is meant by the term “innovation”.

2. Provide examples of three different types of innovation.

3. Outline two benefits of innovation in the workplace.

4. Modern lifestyles and the focus on work/life balance along with the global pandemic of COVID-
19 has seen several changes to the modern workplace. Complete the table by providing two
examples for each.

Working hours

Working spaces

Agile working

5. Describe two characteristics of a work team that may contribute to the team becoming
innovative.

6. Describe two environmental factors external to the organisation that may contribute to a work
team remaining innovative.

7. Describe two aspects of group dynamics that may hinder a work team remaining innovative.

8. Outline two reasons why having people from different cultures or job roles or with different skill
sets in a work team may contribute to the team becoming innovative.

9. Explain why it is important to allocate sufficient time for team activities to encourage
innovation.
BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 6

 10. Explain why role modelling behaviour may impact innovation in a team.

11. Explain why recognising and rewarding innovative ideas may encourage team innovation.

12. Explain the possible effect poor communication may have on team innovation.

13. Explain how providing constructive feedback to team members can affect team innovation.

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 7

 Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 8

 Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

• a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

• your learning resources and other information for reference

• Project Portfolio template

• Simulation Pack (if you need a case study).

Ensure that you:

• review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed

• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 9

 Activities
Complete the following activities:

1. Carefully read the following:

This project is about promoting innovation in a team environment. You need to

demonstrate that you can assist a team to create an innovative team environment
on at least two occasions. By following the instructions below, you will be working
with your team on more than two occasions thus fulfilling this requirement.
You can do this using the case study provided and working with other students in
your classroom or online group, or if you are in the workplace you can base this
assessment on your current workplace team. Speak to your assessor to get
approval if you want to base this on a workplace team.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way!

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio.

2. Identify and plan for innovation

If you are using a real business, you will use your current team members to base
this project on. If using the case study in a classroom or online situation, choose a
group of at least three students who will act as your work team throughout the
project. Open the Simulation pack, read through the case study and select which
student will take on which roles within the team.
Work through Section 1 of your Project Portfolio. As part of this step, you will need
to:

• Outline the team and what the objectives of the team are

• Outline ways to find out the what the team needs to be innovative, subject to
legislation, policies and procedures

• Outline current ways of working and reasons why this may or may not be
working

• Identify opportunities for innovation and plan for better ways of working. Note:
If you are using the case study you may make use of the Resource Use Report
Template provided for you. Conduct an inspection of the RTO’s premises and
complete the information on the template. If competing this in the workplace
then you can provide supporting evidence such as an audit, email or other

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 10

 documentation to demonstrate you have identified and planned for more
innovative ways of working.

When you have completed Section 1 of your portfolio, submit to your assessor for
review and feedback before moving onto the next activity step.

3. Team collaboration and delegating responsibility

In a group round-table style discussion within your team, use your Project Portfolio
to outline the tasks that would support innovation in your work area.
As a team:

• identify the team’s strengths and abilities

• brainstorm some ground rules for the team

• discuss your motivations and what you think the rewards should be for
successfully implementing the innovative ideas that the team came up with.
Your assessor will be looking to see that you can:

• model open and respectful communications

• demonstrate and role model behaviour that supports innovation within the
team

• share information, knowledge and experiences

• contribute to the make-up and rules of the team

• demonstrate effective communication skills including:

o Speaking clearly and concisely
o Using non-verbal communication to assist with understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm understanding
o build rapport with your team through use of effective communication
skills.

This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.

After the meeting, in the role of team leader, compose an email where you
delegate responsibilities to your team members based on the opportunities for
innovation that were identified by the team in the meeting. Attach this to Section 2
of your Project Portfolio.

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 11

 4. Scheduling activities and testing ideas

After the round table discussion, have another team meeting to discuss the
responsibilities of each team member, making sure it is suited to team strengths
and abilities and that consensus is reached.

• As a team, estimate and schedule the time needed for each team member to
complete their assigned tasks relating to the innovation, during a typical work
week. Each student should create their own schedule that reflects a typical
week at work.

• Decide how much time should be allocated to thinking, challenging and

collaboration as a team. Students should add this to their personal schedule.
Have a breakout session with one other member of the team (10 minutes per
person). At the end of the session, swap roles and repeat the tasks below:

• challenge at least one of your team member’s ideas

• come up with a plan to test your ideas before they are implemented
At the end of the breakout sessions, come together as a team and discuss and
explore all of your innovation ideas to come up with your own final list of ideas that
can be implemented.

Complete Section 2 of your Project Portfolio.

Submit your Portfolio to your assessor.

This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.

5. Setting criteria to evaluate innovation

Based on your planning and the discussions with your team members, it’s now up
to you and your team to implement your ideas. This could include the development
of something for the business that helps to achieve a team or organisational goal or
implementing ideas based on the case study.
Use Section 3 of your Project Portfolio to develop criteria to evaluate innovation
based on the information you learned during the round table discussion and
meeting. You will develop a set of tasks to be implemented and the criteria for
evaluating whether it was implemented successfully. You will complete this activity
on your own and not in discussion with your team members.

6. Seek feedback and present a response

In a group with your selected team, you will seek feedback from stakeholders and
respond to it. If you are using the case study, your assessor will assume the role of

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 12

 the stakeholder. If you are basing the project on your workplace, the stakeholder
might be a supervisor or member of a management team.

• Reflect on the implemented innovation ideas

• Ask for feedback from relevant stakeholders and take notes. Transfer this
information to Section 3 of your Project Portfolio.

• Obtain feedback from your team members

Take time to reflect on the feedback you were given. You will now prepare a short
presentation using your choice of software or application e.g., PowerPoint,
Keynote, etc. Your presentation should contain the following:

• Share examples of successful innovation within your own workplace

• your response to stakeholder feedback

• your response to team member feedback

• the challenges of being innovative

Your assessor will be looking to see that you can:

• reflect on activities, feedback and challenges to identity improvement options

• model open and respectful communications

• demonstrate effective communication skills including:

o Speaking clearly and concisely
o Using non-verbal communication to assist with understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm understanding
o Building rapport with your team through use of effective communication
skills.

7. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to include all relevant attachments in each
section of your portfolio.
Submit to your assessor for marking.

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 13

 Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Assist a team on at least two occasions

to create an innovative environment?

Identify opportunities to maximise

innovation by:

• Identifying what the team objectives

are

• Determining the roles and

responsibilities of team members

• Determining their own responsibility

as team leader

• Evaluating what the team requires

to be more innovative, subject to
workplace policies and procedures

• Identifying current ways of working

• Identifying opportunities for

innovation

• Identify ways of working better?

Assisting a team to support innovation in

a work area?

Encourage others to contribute to

innovation?

Contributing to the make-up and rules of

the team?

Planning and scheduling activities?

Modelling open and respectful

communications?

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 14

 Organise and agree on effective ways of
working by:

• Delegating responsibilities across

the team, and encouraging
innovation

• Agreeing on and sharing

responsibilities making the best use
of team strengths and abilities

• Scheduling activities that allow time

for thinking, challenging and
collaboration

• Establishing reward and stimulation

as an integral part of the team’s
way of working?

During the round-table discussions,

breakout session and meeting
demonstrate effective communication
skills including:

• Speaking clearly and concisely

• Using non-verbal communication to

assist with understanding

• Asking questions to identify

required information

• Responding to questions as
required

• Using active listening techniques to

confirm understanding

• build rapport with your team through

use of effective communication
skills?

Support and guide colleagues to

promote innovation by:

• Demonstrating behaviour that

supports innovation within team

• Create an environment for staff to

proactively share information,
knowledge and experiences with
other team members

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 15

 • Dedicate time with team members
to challenge and test ideas

• Discuss and explore innovation

ideas with other team members?

Identify criteria to review successful

innovation in the workplace?

Evaluate innovation ideas and promoted

innovation by:

• Sharing innovation successes and

examples of successful innovation
within own workplace

• Reflecting on implemented
innovation ideas

• Seek and respond to feedback from

relevant stakeholders to generate
discussion and identify
improvements in promoting
innovation

• Discuss with relevant stakeholders

the challenges of being innovative

• Document feedback received for

improvements in promoting
innovation for future activities?

Reflecting on activities, feedback and

challenges to identity improvement
options?

Implement and communicate

improvements?

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 16

 Final results record

Student name:

Assessor name:

Date

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: _______________________________________ Date: ________________

 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor signature: _____________________________________ Date: _______________

BSBSTR401 Promote innovation in team environments |Assessment Pack | V2.0 | Oct 2021

Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J

| Next Review: Oct 2022 | 17