702 - Managing Team Performance to Support Strategy

(Qualifi Level 7 Diploma in Strategic Management and Leadership)

Qualification No. (RQF): 601/5335/0 Unit

Title of the Final Assignment

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702 Managing Team Performance to Support Strategy - Title of the Final Assignment 1
Acknowledgement

I certify that this final assignment is my own work, based on my personal study and/or
research, and that I have acknowledged all materials and sources used in the preparation of
this final assignment whether we be books, articles, reports, lecture notes, any other kind of
document, electronic or personal communication.

I also certify that this final assignment has not previously been submitted for assessment in
any other course or at any other time in this Course, unless by negotiation, and that I have
not copied in part or whole or otherwise plagiarised the work of other students and/or
persons. I was greatly assisted by the given template and hence, in the successful completion
of this assignment. I have read the policy on plagiarism and understand its implications.

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 2
Executive Summary

This paper of the AVMBbooks Incorporated is designed to increase the firm‘s prominence,
strategic positioning, reinforce the firm‘s reputation and …………………. Accomplishments
and feats achievement in these efforts will build interest, enthusiasm and confidence within
the firm as well as ensure that it achieves its objectives of serving ………………….. This
strategic study frameworks a wide-ranging series and tactics that will help ………………….

To appreciate the various tools and measurement schemes for team management and team
performance, various models were considered including the McClelland‘s theory of
motivation, Herzberg‘s two-factor theory and ………………….. The strategic objectives of
AVMBbooks Inc have placed the firm in the position of developing teams that will
effectively work at developing strengths and make …………………..

In order to accomplish this valuable and daring goal of the firm, the paper details the
objectives, strategies and tactics for developing a more productive team for AVMBbooks
Inc., multiple audiences such as ………………….. This paper holds a comprehensive
snapshot for all stakeholders to see the direction of the firm‘s team performance strategy and
how well we can build a …………………..

The firm recognises the importance of an effective and strategic team to promote the firm, its
brand and its resources, to the community at large. Therefore, some recommendations for the
team performance include engagement rather that …………………..

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 3
 Table of Contents

Acknowledgment ……………………………………………………………… 3
Executive Summary ……………………………………………………………… 4
Introduction ……………………………………………………………… 6
TASK 1 ……………………………………………………………… 8
TASK 2 ……………………………………………………………… 12
TASK 3 ……………………………………………………………… 16
TASK 4 ……………………………………………………………… 18
Conclusion ……………………………………………………………… 19
References ……………………………………………………………… 20
List of Figures and Tables …………………………………………………………… 22

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 4
Introduction

0.1 Background
Human development has always been a necessity of life due to its direct effect on every
system in this world. Men, serving as stewards of this earth, play very vital roles in how life
goes and how time is used to make life better and meaningful. The availability of different
systems reveals ………………….. Understanding the challenges facing people is one step
forward in the development of the right strategic decisions. Many err and develop into being
nuisances instead of being the blessing for which they were made, whilst others thrive well as
well. This phenomenon is due to their actions and inactions which are greatly influenced by
………………….. The Books were carefully authored to address the key issues identified
from careful analysis. The analysis revealed policy options that could be formulated to
address these issues for the sustainability of AVMBbooks Inc through effective team
management to meet …………………. It provides all stakeholders of the firm the pedestal
to appreciate and well understand the issues involved as well as the outcomes of
…………………. .

0.2 Aims and Objectives

This paper seeks to identify the overall market play of AVMBbooks Inc and to establish a
more secure roadmap for the ………………….. Below are the implicit aims and objectives:
1. To highlight the purpose and …………………..
2. To appreciate the strategic objectives and …………………..
3. To assess qualitatively the influence of …………………..
4. To appreciate the various tools and motivation for a …………………..

0.3 Scope
This paper seeks to cover a comprehensive analysis of our team and their performance in the
market, the organisational direction, the tools for effective team building and controls and
………………….. The report will also consider the strategies from its foundational team
building phase to ………………….. These include:
a. Team ………………….
b. Team building, ………………….
c. Motivation and ………………….
d. Strategic ………………….

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 5
TASK 1
1.0 Team performance and strategic objectives
The focus of strategic management has always moved in the direction of sustainability,
capacity building and ………………….. This looks at the skills, commitments and
motivation of all stakeholders, especially, employees or workers, since they form the pivot or
the crust of organisational progress and eventually an ………………….. AVMBbooks Inc. is
one firm that thrives on solid pillars, which includes team work (leveraging on the
management principle of ‗Esprit de Corps‘ – team spirit) (Atabey, 2020). For an extensive
study on how far the firm has come, some questions pop up in the mind of the manager and
strategic planner: “How important is team formation? How does team performance affect
strategic objectives? How do we leverage on team efforts to produce effectiveness and
efficiency in the overall organisation? If team performance is really important, what are
some tools and motivation to boost team performance towards the strategic direction of the
firm?”. The paper in view considered …………………..

1.1 Assessing the link between Team Performance and the Strategic Objectives of
AVMBbooks Incorporated
Over the past few years of this business, team performance has contributed significantly to
the progress of …………………..
This study delves deeper into this by viewing the various drivers of meeting organisational
objectives and how to align the drivers of high performing teams to harness well with these
strategic objectives. To appreciate this subject area, some organisational theorists and
scholars, David Nadler and Michael Tushman developed a powerful model in the early 1980s
to …………………. (Filipovic, Vasic, Tica, Ve and Sinikovic, 2020). Their model known as
the congruence model seeks to highlight the principle of a working system, where an
organisation can only succeed when …………………..

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 6
Figure 1: The Nadler-Tushman Congruence model (Filipovic, Vasic, Tica, Ve and Sinikovic,
2020)
It has been observed that, AVMBbooks Inc does not compromise on the quality of talents and
skills, the work to be done, their beautiful culture and a working organisational structure. The
training and retraining of their staff, consistent refreshments and …………………..

1.2 Tools and techniques for setting Team Performance Targets

Tools and techniques Merits Demerits
Balance Score Card 1. Enhances communication 1. Can be very complicated
…………………. 2. ………………….
2. Organises business strategy 3. Must be strictly tailored only
3. …………………. to the organisation.
4. Monitors and connects the 4. …………………..
individual team workers to the 5. Leadership must be on it to
…………………. be successful

Key Performance 1. Favourable to measure 1. They need much time to

Indicators (KPIs) and outcomes and …………………. implement
metrics 2. Easily empowers the 2. ………………….
employees to be innovative and 3. Can be very rigid
…………………..
3. Helps the firm to easily
recognise and ………………….
Performance 1. Favourable for assessing 1. Time ………………….
Appraisals strengths and ………………….. 2. Defective rating or personal
2. Good for prompt interventions bias
3. Good for boosting their 3. ………………….

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 7
 morale and …………………. 4. Lack of participation from
4. Helps to improve ………………….
relationships among
………………….
5. Beneficial for identifying
exceptional talents within the
…………………..
All round Feedback 1. It gives employees the 1. It can become focused on
(360 degree) opportunity they crave to give …………………..
and receive feedback. 2. Too much managerial
2. It allows people to know how oversight can deter truthful
………………….. feedback
3. It‘s easier to spot development 3. …………………..
opportunities in teams or 4. Without a party buy-in, it
departments. could be irrelevant.
4. It gives a fuller picture of an
…………………..
Table 1: Tools and Techniques for Team Performance

1.3 Assessment of their value in the ongoing measuring and monitoring of team
performance during the year
AVMBbooks Inc. has developed a set of metrics and KPIs on periodic targets for production,
sales and ………………….. During the past year, the firm has had a significant growth in
sales volumes and ………………….. With an average sale of 300 books a day and a 20-
loyalist record over the past six months, the firm has seen a rise in income from conventional
sales. The sales and marketing team employed the use of their newly launched website,
www.avmbbooks.com, which brought in …………………..
The balance scorecard has revealed a need for mass production of books to have all materials
in stock for sales (Agarwal, 2020). It was noted that, due to the lack of prompt
communication between the inventory team and management, there has been the surfacing of
………………….. It is recommended that, the firm engages the use of the personal
development plans, 360-degree feedback and the appraisal forms for all the teams so as to
…………………..

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 8
Currently, the business environment is filled with more sophisticated customers, whose desire
is for a soothing delight for any service or product they consume or encounter. It has been
observed that, the deployment of teams to specific areas for mass and intensive sales,
especially in densely populated and busy areas have proven …………………..

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 9
TASK 2

2.0 Team Targets

2.1 How team performance targets are arrived at
Measuring the performance of a team is very essential to the growth and maturity of any
business enterprise. Though many small businesses in Ghana decide to run normally without
…………………. A good measurement system helps a business to easily identify the key
areas to give the right attention to. This is the area where the Key Performance Indicators
(KPIs) ………………….. If AVMBbooks Inc should fail in its quality of customer service,
then the complaints received, the queries noted, among others must be …………………..

What are the key business drivers of AVMBbooks Inc? How do we best measure them? The
performance measurement of this firm will be more effective if ………………….. The use of
financial ratios like the quick ratio, liquidity ratio, etc are useful tools. The use of informal
meetings and appraisals aid in the provision of ………………….

2.2 Theories on motivation

Who would not want to work harder after being motivated? That is a selfish and insensitive
person to work with. Such people must not be part of any working team of the firm.
AVMBbooks Inc has had unreliable workers over the years whose motives were just to
…………………. What has literature said about motivation? How does the implementation
of these techniques influence team performance towards the ………………….
………………….
There are many postulated theories of models. This chart summarises the models into two
main motivation theories.

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 10
 Figure 2: Motivation Theories (Hattie, Hodis and Kang, 2020)
This paper will briefly describe these three: McClelland‘s achievement motivation,
Herzberg‘s two-factor theory and Locke‘s goal setting theory. NB: There is no single
motivation theory or model that explains …………………. (Hattie, Hodis and Kang, 2020).
McClelland‘s theory of motivation is a build up on Maslow‘s theory of needs. This theory
posits that, humans acquire or …………………. (Mungi, 2020). This model highlights how
each team member of AVMBbooks have three basic motivators: achievement, affiliation and
power. To access these, the onus lies on each team member to work hard to
…………………..
Furthermore, the Herzberg-Two factor theory of motivation also says that, there are some
factors (motivating) that cause job satisfaction, and motivation and ………………….
(Yousaf, 2020). Hygiene factors such as good remuneration, great working conditions and
environment, security etc. are capable of affecting the overall team performance. Motivating
factors, which looks mainly at the individual team player‘s need for personal growth and
…………………..
Finally, Locke‘s Goal setting theory emphasizes on setting specific, challenging performance
goals and …………………. (Locke and Latham, 2020). Once the goals are achieved, there is
motivation for each team member to perform better, especially because …………………..

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 11
The acceptance of the goal is very important as well, therefore involvement in the goal setting
is ………………….. For instance, the sales team were tasked to sell 1,500 Books within 6
months. However, their sales manager pushed the team to finish it in 3 months! This became
a huge motivation for the whole team to …………………..

2.3 The contribution, effects and impact that delegation, mentoring and coaching
have, positively and negatively in contributing to the meeting of the organisation’s
strategic objectives
Delegation, mentoring and coaching of teams are a trinity that guarantee significant results
and are usually employed by serious managements for the desired outcomes. Delegation
helps to save time, builds new skills and ………………….. Delegation can be effective only
if the delegation is coupled with mentoring and coaching. In the case where tasks are
delegated to inexperienced hands, …………………. (Hughes, Kinder and Cooper, 2019).
The managers of AVMBbooks employ this a lot. There have been some negative sides to
this. For instance, delegating the delivery of a book to a junior sales officer to do on behalf of
the company to a High Commissioner of a country in Ghana. This should have been done by
a senior officer. The junior officer was timid and cold, and a result …………………..
Daily and minor duties could be easily delegated to the employees, however, for tasks that
demand a higher skill-set, it is imperative to employ the use of higher team members and
skills. At the end of the day, strategic objectives are met due to …………………..

2.4 Appraising the working team performance plan

The AVMBbooks team has various team performance plans per the times and seasons. For
each department, the specific targets are set and tas………………….. On a wider scale,
below is a diagrammatic representation of the various plans to meet the overall team plan:

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 12
 Possible Errors
- One-sided sales with low
Omission Bias
follow-ups
- Failure to appreciate trainees
- Low feed for loyal customers
- Inconsistent push of initiatives

Strategic Objectives
- Training Exceptional Team
- Profitability
- Making Interpretations;
Dissolving Doubts

Areas of Good Practice Possible Misalignment

- Professionalism - Keeping zero-account sales
- Integrity and accountability executives
- Love and unity
- Value for quality and impact

Figure 3: Performance Appraisal of AVMBbooks Team

From practical assessment, this study discovered that, the team of AVMBbooks does not joke
with their basic core values and ………………….. Each team and department in the firm
seeks to work towards the ………………….. Despite the challenges faced by the teams,
individuals of the various teams do not condone misapplication of training lessons and
………………….. Some gaps in their operations remain the inconsistent push of very
creative initiatives brought up by management. Sometimes, the employees are engaged in the
harvesting of ideas and …………………. (Boone, Andries and Clarysse, 2020).

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 13
TASK 3
3.0 Team Performance Monitoring Tools
3.1 Tools and methodologies to assess the process for monitoring team performance
Monitoring is essential because it enables the team to be sure that is achieving its goals. It
also shows that the team is performing to the …………………. (Lippe and Lippenyi, 2020).
The top management of the firm will also want to be kept informed about the team‘s
performance. However, monitoring can also have a negative impact on the team. Monitoring
can appear to be ‗checking up‘ on people. It can imply …………………..
Some basic tools for monitoring the team‘s performance are the Key Performance Indicators
(KPIs) and Case Studies. The former identifies what is really important for the team and
pushes the team to ………………….. The use of KPIs reflects on the most important aspects
of quality and efficient use of resources. Practically, having an automated recording of
workflow using a …………………. (Lippe and Lippenyi, 2020; Kobushko, Starinskyi and
Zavalna, 2020).

3.2 Team performance against agreed objectives of the plan

Considering the main strategic objectives of AVMBbooks Inc as revealed in Figure 3, the
following have been highlighted:
a. Training of Exceptional Teams
b. Profitability
c. Making Interpretations; Dissolving Doubts
In the area of compliance, AVMBbooks Inc personnel heed to the professional code of ethics
as entrenched in their ………………….. Legally, the adherence to protocols as per the
environment is not overlooked. However, delays in the dissemination of updated protocols at
certain times usually affect the results of some teams, and hence, must be ………………….

To meet the main driving objective of making interpretations and dissolving doubts, the team
is tasked with this principal objective of not just making sales, but ………………….. The
focus on relationship building between customers and the firm should be a continuous effort
and ………………….. The leaky bucket theory of relationship marketing and the adoption of
the blue ocean strategy in marketing and sales of the materials should be ………………….

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 14
The health and welfare of the team is another implicit objective that should not be
overlooked. The training of all personnel and consistent refresher courses must be taken to
ensure …………………..

3.3 The impact of the team performance in contributing to meeting strategy

Undeniably, the team performance of AVMBbooks has a significantly direct impact in
contributing to meeting the strategic objectives of the overall firm. Operating in a varied,
functional and complex institutional market as this needs that faithful compliance of
principles and …………………..
Compliance is not just an internal risk, but has a direct effect on the overall market
environment of the firm (Franke and Foerstl, 2020). A reduced team performance means
impossible fulfilment of strategic targets. Generally, in business, ―the consequences of non-
compliance are not limited to statutory or legal penalties – the indirect costs to a company are
often more ………………….

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 15
TASK 4
4.0 Team Progression
4.1 Influencing methodologies
What influences teams to be committed to an organisational strategy are usually implicit and
based on personal interests. Each team is made up individual uniqueness that are harnessed
together to meet ………………….. The commitment of team members cumulatively results
in the overall output of the firm. Commitment is loyalty and dedication of value, attention,
time and resources to a given course. ―Influencing is the ability to change someone‘s
behaviour, attitude, or perspective. Every member of an organization will, sooner or later,
have to influence others to get them to …………………..
Literature has posited over time the force of engagement in decision making as a solid
influencer to attaining strategic objectives (Barr and Scholl, 2020). AVMBbooks Inc has over
the years of their active operation developed many talents and committed force to accomplish
its purpose and …………………..
Studies have exposed the varying views of control in the workplace and commitment in the
workplace (Hu, Stein and Mao, 2020). Control has been seen to be a force that leads to early
but unsustainable progress, whereas commitment serves as the force of sustenance for
…………………..

4.2 The impact of individual dynamics, interests and organisational politics in

securing the commitment of individuals to strategy
As explained above, the commitment of individual team members cannot be overemphasised
as integral to the attainment of organisational goals and …………………..
Individual dynamics and interests greatly vary from the overall group dynamics, but there is a
direct relationship between these. The uniqueness of individual ideas and assertions
consolidate to form a more robust system for the team to run on. This is definitely a solid
ground for commitment to …………………..
―The importance of organisational politics lies in its potential consequences and effect on
work outcomes such as job satisfaction, employee motivation, organisational commitment,
job performance, and organisational citizenship‖ (Donald, Bertha and Lucia, 2016; Danish,
Humayon, Aslam, Usman and Tariq, 2014; Vigoda and Drory, 2006). The politics of the
organisation has a direct impact in …………………..

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 16
Conclusion and Recommendation

This study delved deeper into the viewing of various drivers of meeting organisational
objectives and how to align the drivers of ………………….. Team performance has over the
years being the centre of business progress. Strategy looks at direction, and the movement to
this destination is one great concern that businesses should not joke with. ―If you want to go
fast, go alone; but if you want to go far, you go in a team‖. Team work makes a theme work
indeed.

Who would not want to work harder after being motivated? That is a selfish and insensitive
person to work with. Such people must not be part of any working team of the firm.
AVMBbooks Inc has had unreliable workers over the years whose motives were
…………………...

Team performance is fuelled by strategic objectives that are intertwined by good leadership
and intentional efforts by individuals of the team in the …………………... AVMBbooks has
over the years nurtured teams and build talents in the vision of making interpretations,
dissolving doubts. Deliberate efforts of team members in the area of contributions, innovative
ideas, technology advancement, among others are …………………...

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 17
References

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system: an application of balance scorecard using QFD. Journal of Advances in
Management Research.
Atabey, D. (2020). An Alternative Application for Team Spirit: Reggio Emilia. Southeast
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Barr, P., Elwyn, G., and Scholl, I. (2020). Achieving Patient Engagement Through Shared
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Research, and Clinical Practice, 531-550.
Boone, S., Andries, P., and Clarysse, B. (2020). Does team entrepreneurial passion matter for
relationship conflict and team performance? On the importance of fit between passion
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Hughes, R., Kinder, A., and Cooper, C. L. (2019). Effective Delegation. In The Wellbeing
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702 Managing Team Performance to Support Strategy - Title of the Final Assignment 19
List of Tables and Figures

Figure 1: The Nadler-Tushman Congruence model …………………………………… 9

Table 1: Tools and Techniques for Team Performance ………………………………… 10

Figure 2: Motivation Theories (Hattie, Hodis and Kang, 2020) …………………………. 13

Figure 3: Performance Appraisal of AVMBbooks Team ……………………………… 15

702 Managing Team Performance to Support Strategy - Title of the Final Assignment 20