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Needs Assessment 1

A needs assessment is a three-phase process to identify organizational training needs or performance deficiencies. It involves collecting information through various analyses, analyzing and interpreting the data collaboratively with stakeholders, and developing a training plan to address the identified issues. Common analyses include needs versus wants, feasibility, target population, performance, and contextual analyses to answer why training is needed, who it involves, how deficiencies can be addressed, what the performance standards are, and when training should take place. The goal is to understand the business need for training and ensure the solution will be more effective than the existing problems.

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DEEPAK GROVER
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167 views2 pages

Needs Assessment 1

A needs assessment is a three-phase process to identify organizational training needs or performance deficiencies. It involves collecting information through various analyses, analyzing and interpreting the data collaboratively with stakeholders, and developing a training plan to address the identified issues. Common analyses include needs versus wants, feasibility, target population, performance, and contextual analyses to answer why training is needed, who it involves, how deficiencies can be addressed, what the performance standards are, and when training should take place. The goal is to understand the business need for training and ensure the solution will be more effective than the existing problems.

Uploaded by

DEEPAK GROVER
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Needs Assessment

A needs assessment is the process of collecting information about an expressed or implied organizational need that could be met by conducting training. The need can be a desire to improve current performance or to correct a deficiency. A deficiency is a performance that does not meet the current standard. It means that there is a prescribed or best way of doing a task and that variance from it is creating a problem. The needs assessment process helps the trainer and the person requesting training to specify the training need or performance deficiency. Assessments can be formal (using survey and interview techniques) or informal (asking some questions of those involved). Different types of assessments are called needs analysis, such as performance analysis, job/task analysis, target population analysis, and so forth. Needs assessment often involves the use of more than one type of analysis.

Why Conduct a Needs Assessment


The purpose of a needs assessment is to answer some familiar questions: why, who, how, what, and when. Following the definitions of each type of needs assessment is the common needs analysis term. 1. Why conduct the training: to tie the performance deficiency to a business need and be sure the benefits of conducting the training are greater than the problems being caused by the performance deficiency. Conduct two types of analysis to answer this question: (1) needs versus wants analysis and (2) feasibility analysis. 2. Who is involved in the training: involve appropriate parties to solve the deficiency. Conduct a target population analysis to learn as much as possible about those involved in the deficiency and how to customize a training program to capture their interest. 3. How can the performance deficiency be fixed: training can fix the performance deficiency or suggest other remediation if training is not appropriate. Conduct a performance analysis to identify what skill deficiency is to be fixed by a training remedy. 4. What is the best way to perform: there is a better or preferred way to do a task to get the best results. Are job performance standards set by the organization, such as standard operating procedures (SOPs)? Are there governmental regulations to consider when completing the task in a required manner. 5. When will training take place: the best timing to deliver training because attendance at training can be impacted by business cycles, holidays, and so forth. Conduct a contextual analysis to answer logistics questions.

How Are Training Needs Assessments Done


A training needs assessment is a three-phase process. Decide how to complete each type of analysis using these three phases. 1. Gather information: Any analysis involves gathering information to help make appropriate decisions. Gathering information can be the process of collecting existing information or developing new information. The process can be formal or informal. .

2. Analyze information: After gathering information, analyze it, interpret it, and draw conclusions from the information. It is rarely appropriate or helpful if the trainer who gathers needs analysis information independently analyzes and interprets information and suggests conclusions. This phase of the needs assessment is most effective as a collaborative process that includes all stakeholders. 3. Create a training plan: After analyzing and interpreting information and offering conclusions, the information becomes the basis for a training plan which proposes how to resolve the performance deficiency.

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