Abhishek Singh

Sr. Program Manager II Prince2 Practitioner II Six Sigma Black Belt II PMI-ACP
+919869346822 abhishek.s1383@gmail.com https://www.linkedin.com/in/abhis1383/
Mumbai (Open to Relocate)
Summary
Sr. Program Manager with 15+ years of experience, leading cross-functional teams in driving customer excellence and digital
transformation. Managed programs with a $3-$7M budget and 50+ team members. Proficient in SDLC methodologies. Strong
customer relations and decision-making skills. Delivered multiple SaaS, Product development & Enhancement, implementation
(Professional Services), service delivery, transition, and application maintenance projects. XLRI Alumni.
Skills
Core Competencies
Program & Project Management | Delivery Management | Change Management | Digital Transformation | Agile Methodologies |
Process Re-engineering & Optimization | Business Process Management (BPM) | Transition | Business & Functional Strategy |
Risk Management | Estimation & Budget Management | SDLC | Problem Solving | Stakeholder Management | Reporting |
People & Talent Management | IT Governance
Domain
Insurance (P&C, Property, Mobile Home, Health Care) | BFSI (Cash & Card Solutions) | E-Commerce | E-Learning | Map & Navigation |
Credit Rating
Tools Used
JIra | Redmine | Salesforce | Sharepoint | Jenkins | MS Project | MS-Office
Work Experience
Sr. Program Manager/Project Manager II Aug 2021 - Till Now
UST Pune
Headed solutions, due diligence, and vendor negotiations to secure a $1M client deal and build a Strategic alliance with a
competitor, leading to ongoing revenue of $250K per quarter for two years post-MVP implementation.
Administered global teams, driving a 30% attrition rate reduction & 17-point ESAT score increase in 6 months through
mentoring, process optimization, and tailored rewards programs. Awarded "Best Manager" by Organization.
Supervised product scoping, Negotiated and Governed a revised deal size of $850K, optimizing the timeline to 4 months,
optimizing delivery efficiency and reducing lead times, enhancing client satisfaction and profitability.
Formulated and Implemented a comprehensive Transition Program Plan and approach, reducing expenses by 8% and
expediting team stabilization, yielding significant budget savings and streamlining operations.
Established governance model, and project plan, and collaborated with cross-functional team to streamline knowledge
transition, Process set-up & SLA mechanism.
Incorporated a CMS for knowledge retention and management, reducing onboarding time by 23% and decreasing
dependency.
Investigated, identified, and assessed the impact of client-specific access, mitigating potential compliance and regulatory
penalties related to client-specific PHI data.
Evaluated and executed alternate process solutions, utilizing Automation & DBA teams to meet SLAs, driving a 10%
improvement in operational efficiency, while ensuring full regulatory compliance in Data Governance.
Transformed onshore-offshore model with RACI, optimized governance, & process re-engineering, yielding 67% cost reduction
& increased efficiency.
Formed of 5-member Innovation Lab, Collaborated with product architect and, steering team to deliver 5 high-impact Proof of
Concepts.
Deployed 2 critical product enhancements, optimizing the order-to-pay process, enhancing user experience, and boosting
customer satisfaction. Regularly received CSAT scores of more than 4.5 out of 5.
Led professional services stream for 10+ major client implementations for IT Projects, ensuring on-time, on-budget delivery.
Partnered with executive Leadership to design & schedule custom weekly & monthly reports and projections. Automated the
Lead to Sales to realization report for return on investment (ROI) timeline & realization.
Project Manager Oct 2018- Aug 2021
Cogitate Technology Solutions Mumbai
 Headed simultaneous software product development and maintenance projects in the P&C insurance sector, ensuring timely
and high-quality deliverables.
Directed cross-functional teams of 40+ consultants, developers, Quality Engineers, Tech Lead, and Tech Architects,
implementing Agile methodologies, resulting in a streamlined process.
Managed SDLC processes, integrating Redmine for effective team collaboration, and reducing project bottlenecks.
Defined project objectives, timelines, and milestones, establishing a project roadmap to guide teams and stakeholders through
the project lifecycle.
Handled end-to-end project lifecycle, ensuring adherence to timelines and budget constraints, and maintaining control while
enabling & empowering resources to ensure on-time delivery.
Led a tech architect collaboration, upgrading & migrating client products to a modernized platform, achieving less than 1% data
error rate, improving scalability, and reducing maintenance/support efforts by 50% with an ROI of 2 years.
Piloted the redesign and standardization of a quarterly release plan, decreasing operational costs by 20%. Exceeded client
satisfaction targets by 25% and employee satisfaction targets by 20%.
Reduced the cycle time, and cost of delivery leading to shortening the realization of project revenue to 3 months by
channelizing, optimizing, and streamlining the delivery via business analysts to reduce frequent requirements & design changes.
Consolidated & expedited the migration program with refocused efforts from across the team including alignment and buy-in from
executive Leadership as sponsor for the project to deliver the project in a record time of 3 months.
Project Manager Jun 2017 - Oct 2018
Ixia Solutions LLP Mumbai
Coordinated, Oversaw, and facilitated with Recruited subject matter experts, and instructional designers across the globe.
Achieved the business goal and objective of meeting client needs and requirements in developing and implementing learning
management systems for Robotics, Applied Sciences, and Financial Literacy courses.
Spearheaded a diverse team of 40 members across India and the USA, including assistant managers, instructional designers,
writers, SMEs, graphic designers, and multimedia programmers.
Coordinated cross-project interdependencies, improving stakeholder communication, managing risks and issues, and
effectively monitoring KPIs for projects, leading to 10% on-time delivery improvement.
Project Leader Dec 2015- Jun 2017
Here Solutions Pvt. Ltd Mumbai
Implemented lean methodologies practices to streamline operations by aligning the team & processes as per new tools
developed, increasing productivity by 40% & reducing time to market time by 35%. Awarded Trailblazer award for the year.
Leveraged Tableau to deploy live dashboards, boosting real-time performance visibility & user engagement by 30%.
Achieved results 25% above the target, garnering multiple awards and recognitions for the team's successful goal and
objective completion.
Evaluated a 20-member team's professional development via SWOT analysis, enhancing their skills for organizational success.
Ascertained individual short-term and long-term goals are aligned with project and organizational goals, fostering team growth.
Drove outstanding performance, resulting in 40% of team members being promoted in the appraisal cycle.
Created and executed comprehensive reporting parameters & KPIs, streamlining data-driven decision-making.
Transformed reactive management into proactive measures, enhancing operational efficiency & effectiveness.
Assistant Manager Dec 2013- Dec 2015
Tata Consultancy Services Mumbai
Converted client requirements in product-specific customization leading to product implementation catering to Cash and Card
Solutions for 10+ clients simultaneously, partnering, negotiating, and prioritizing the delivery timeline.
Established and deployed an automated encryption and decryption system, ensuring data security and achieving 100%
compliance in safeguarding sensitive financial data.
Streamlined test data management, aligning 100% of test data with data structure and requirements, eliminating client-
specific sensitive data exposure.
Ensured high customer satisfaction scores by structured reporting on implementation, on-time delivery, managing
expectations, and adhering to Citi's legal/regulatory obligations while working with local, regional, and global product teams.
Consultant (Transition Manager) Nov 2010- Dec 2013
Capgemini India Pvt. Ltd. Mumbai
Managed solution analysis, deploying the CODEC Tool to revise efforts and cost, culminating and deriving a revised timeline in a
data-driven business case.
Negotiated an 8-month timeline from an initial 3-month SOW with the client as a contractual agreement, fostering informed
Leadership decisions and effective negotiations.
Consulted transition approach for Capgemini Mexico for AXA client to finalize, scope, plan, and approach for transition, working
hand in hand with Client and Capgemini Mexico Leadership to define a comprehensive SOW.
 Devised a Strategic staff transfer approach, successfully transitioning 600 FTE to a new captive set-up in CG India, paving the
way for future deals and seamless transitions.
Orchestrated RFP solution process, Leading to a 50% win rate, through rigorous due diligence, requirement gathering, KT
approach, tailored staffing, efficient process setup, and SLA compliance.
Directing, Collaborating & managing a cross-functional team to manage 10 Transition projects successfully by establishing
robust processes, governance model(project governance plan), RACI, Stakeholder Management & escalation procedures.
Technical Associate Nov 2007 - April 2009
Tech Mahindra Pune
Solved critical server configuration issues, boosting network performance by 60% via load optimization on essential servers.
Eliminated 9-month ticket backlog by resolving record-breaking high Service Requests, boosting customer satisfaction and
retention. Awarded “Performer for Quarter” 3 times out of 5.
Certification
Six Sigma Black Belt Certification Number: XLNCLSSBB2021260
Prince2 Practitioner Certification Number: 04008210-01-CWXJ
PMI-ACP Certification Number: EPMG-1011-090516
Lean Practitioner Reference ID: LP1156
ITIL V3 Certification Number: 02344365-01-Q1LJ
Education
Post Graduate Certification in Senior Leadership Nov 2022- Dec 2023 Jamshedpur
XLRI - Xavier Institute of Management
GPA 7.40/8.00
Corporate Governance, Corporate Strategy, Business & Functional Strategy, Digital Transformation, ESG, Corporate Culture,
Creativity and Innovation, Enterprise Risk Management, Creating High-performance Team
Master in Business Administration, Information Technology May 2009- April 2011 Pune
Symbiosis Institute of Computer Studies & Research
Information Technology, Business Administration, Business Intelligence, Data Warehousing, Quality Assurance, Statistics and
Analytics
Bachelor of Engineering, Electronics May 2002- April 2006 Sewagram
R.T.M Nagpur University