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Dispatch Script

Script for conversation with customer

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kntcfjzzr5
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3K views4 pages

Dispatch Script

Script for conversation with customer

Uploaded by

kntcfjzzr5
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sales Script Dispatching

Agent : Hello Sir,

This is Tyler from Drive and deliver services. How are you?

We are load provider for truck and trailers

May I know do you have

Dry van
Reefer
Step deck
Flatbed
Power only
Box Truck
Hot Shots

Alright you have power only


Let me ask you are you willing to work all over USA

Carrier Service : No I am working only in North East


Note for the Agent : Actually for the Power only you can move at-
least 2
Costs Like Midwest or the South East

Agent : For the power only we will provide you trailer which will be
free of rental charges

We can get you business upto $7300 in a week with solo driver
which will be an average of 2.10 per mile

First we provide you business after 7 days we will charge our


service fee
Carrier Service : How much you charge ?

Agent : We charge on 2 scales


If you want to work on percentage we charge 6 % per each load or
we have a flat-rate which will be 300 for the whole week,

On both scales we can provide you 24/7 dispatch services we will


take care of your tono charges, detention miles, dead head miles
& empty miles we will setup your paper work your email & faxes.

Carrier Service : Which documents you need from my side ?

Agent : We need your MC Authority Letter, W9 Form, Certificate


of Insurance (COI), Notice of Assignment (NOI) & Voided Cheque
(Carrier Name, Routing number, Checking Account Number &
Bank Name)

Agent : May I have your Email so I can send you all information
over the Email and you can send me your documents on the reply
of same Email

Carrier Service : Alright I will send you documents today

Agent : Thank you so much for your time


Have a good day!
Bye Bye

Note: For the dry Van , Reefer, Flatbed, Step deck we charge 5 % on each
load or we have a flat rate which is $250 for the whole week
Dispatch Script Dispatching

Dispatcher: His this is David from __________ Carrier


Service, How Are You doing today. Sir I'm Looking For This
Load Picking Up From Chicago IL To Dallas TX For Today
May I Know The Details Please

Broker: Broker will tell you the pickup and delivery date and
timings and commodity (product ) and weight , If not then :-

Dispatcher: what is the commodity and weight ?

Broker : its general freight 35k Lbs

Dispatcher: Ok So How much are you paying for this one?

Broker : $2500

Dispatcher: Can you make it $3300 On this one? (Tell the


broker at least $400-500 more than the posted rate)
Because My Driver Needs $3300 If you can do This Then
I'll Book It Right Away and if you can come close to this
amount I'll try to convince my driver. If broker agrees then
dispatcher needs to book the load to do the further process
and if the broker does not agree then --------Note: Put the
broker on hold and call the driver to negotiate the rate and
tell the broker that after negotiating with the driver I can
bring it down $2900 as full & final rate.
Note: Once the deal is finalized for the specific week then
complete the paper work including carrier packet if the
carrier is not setup with the concerned Broker's company,
receiving and signing the rate confirmation etc.

Then dispatcher will call the driver :

Dispatcher to Driver: Good morning Sir, How Are You


Doing Today? I Have A Load Option For You for Picking Up
today From Chicago IL between 8am and 12pm delivering
to Dallas TX tomorrow at 11am.

After getting all the paperwork done with the broker and
receiving the rate confirmation and signing it, dispatcher will
have to send the rate confirmation to the carrier through
email.

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