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Telephone Reservation - Script

Reservation

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Rossini Estrella
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55 views2 pages

Telephone Reservation - Script

Reservation

Uploaded by

Rossini Estrella
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ACTIVITY # 4

GROUP ACTIVITY: DELIVER THE RIGHT PROCEDURES FOR TAKING TABLE


RESERVATIONS..

Verbal mode - Telephone Reservation

SCRIPT
Taking Table Reservation (Telephone Conversation)

Attendant: (Answer the telephone in two to three rings) Good Afternoon! Thank you for calling
Travelers table Restaurant, this is _____ speaking, how may I help you ma'am/sir?

Guest: Hello! I would like to book a table reservation.

Attendant: I am glad to assist you with your reservation. May I have your name, please?

Guest: yes, my name is______

Attendant: when would you like to book your reservation table ma’am/ sir and what exact
timer?

Guest: Tomorrow, Oct 9 2024 at exactly 12 pm in the afternoon.

Attendant: Thank you. Let me check availability for that time.

(Check the booking system for availability.)

Guest: okay

Attendant: the time of your reservation is available ma’am, may I ask for a table for how many
people, please?

Guest: A table for five.

Attendant: Okay ma’am, do you have any seating preferences? For example, indoor or outdoor
seating, window seating, etc.

Guest: I’d prefer window seating.

Attendant: Thank you. May I also have a contact number, in case we need to reach you about
the reservation?

Guest: My contact number is 111- 222- 000


Attendant: Let me confirm your reservation. You have a table for five persons on October 9,
2024 at 12 pm in the afternoon, under the name of (Customer Name), with window seating. Is
that correct?

Guest: yes, that's correct.

Attendant: okay, ma’am do you have any special requests for your reservation?

Guest: None

Attendant: Thank you for your reservation, (Customer Name). We look forward to seeing you
on October 9, 20204 at 12 pm. If you need to make any changes or have any questions, please
feel free to call us back.

Guest: Thank you for assisting me.

Attendant: your welcome ma’am, have a nice day!

—--Ending the call, by the customer first—-

Note:
- the attendant must answer the phone within 3 rings
- Smile when they are talking to people even in phone calls
- Speak clearly
- Give a suitable greeting
- Active listening and taking notes
- Remain cheerful
- Close conversation politely
- Let's caller hang up first

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