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(HRA) Quality Objective 2016

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Mengistu Nega
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19 views2 pages

(HRA) Quality Objective 2016

Uploaded by

Mengistu Nega
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 2

Company Name: Document No.

METAHARA SUGAR FACTORY QO/MSF/GM/001


መተሐራ ስኳር ፋብሪካ
Document Title: Page No:
Issue No:
QUALITY OBJECTIVE 6 Page 1 of 2

ISSUE HISTORY
Issue Description of Change Originator Effective Date
Revised according to the new strategy of sugar
5 corporation and ISO 9001:2015 QMS requirement Management 07/05/2018
Team
Revised according to the new strategy of sugar
6 corporation and ISO 9001:2015 QMS requirement Management 05/01/2021
Team

REFERENCE DOCUMENTS
Document Number Document Title
ISO 9001:2015 Clause 6.2 Quality Objective and planning

CONTENTS
FOR DCC USE ONLY PAGE
0A ISSUE HISTORY 1
0B REFERENCE DOCUMENT 1
0C CONTENTS 1
1. PURPOSE 1
2. SCOPE 1
3. CRITERION 2
4. DIFFUSION 2

1. PURPOSE
 To ensure that quality objectives are understood at relevant level of the organization with
the aim that performances of various functions and levels in the organization can be
measured, monitored and controlled.

2. SCOPE
 Applicable for all involved in achieving the agreed objectives of Metahara Sugar Factory.

3. CRITERION

PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
Company Name: Document No.:

METAHARA SUGAR FACTORY QO/MSF/GM/001


መተሐራ ስኳር ፋብሪካ
Document Title: Page No:
Issue No:
QUALITY OBJECTIVE 6 Page 2 of 2

 Improve customer satisfaction by delivering high-quality customer services that meet or


exceed customer expectations.
 Fill open positions through recruitment, promotion and transfer according to Manning's
approach;
 Provide timely and fair resolution of complaints;
 Monitoring the implementation of corrective actions in accordance with disciplinary
guidelines and providing timely recommendations;
 Upholding employee benefits in accordance with policy and minimizing grievances;
 Accomplish without highlighting the issue of workers retiring due to age and various
reasons;
 Prepare and provide various evidences requested from clients in a timely and quality
manner;
 Meeting the needs of temporary workers in each department in time and quality;
 Work to bring labor migration down/turn over to 1.5% from current levels;
 Conducting exit interviews to identify problems and provide suggestions for
improvement;
 Prepare and issue a quality ID card to employees and employees' families;
 Monitoring that the distribution of letters follows the procedures and rules of the
organization and has complete content;
 Monitor and analyze customer feedback to identify areas for improvement and enhance
customer satisfaction.
 Implement corrective actions based on customer feedback to address any quality
concerns promptly.
 Improving work efficiency and quality by doing attentively as per the given standard and
by reducing repetitive works and defects throughout the team; hence assuring customer
satisfaction.

4. DIFFUSION
 D/G/Managers
 All Departments, Teams & Services

Approval: Signature:
Name: Abdulaziz Yesuf 07/05/2018

PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE

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