Niveditha ShivaPrasad

Email: rituc@streamitechnologies.com| Mobile: +1 2673284048

Professional Summary:

• Around 7+years of IT industry experience in Salesforce.com as Developer

 Experienced in SalesForce.com, Apex Classes, Apex triggers, Visual force pages, Custom
components, Custom Settings, Force.com API.
 Hands-on experience in developing and deploying custom integration Salesforce.com CRM
solutions.
 Hands on experience and functional knowledge on Salesforce Lightning with
Salesforce1Mobileapp and Lightning App Builder.
 Design of Visual Force Pages, Snapshots, Dashboards and generation of emails according to
application requirements.
 Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk APIs in
Salesforce.
 Strong knowledge database and data manipulation skills using SQL. Worked on SQL Server and
Salesforce database structure.
 Experience in Validation Rules, Actions, Workflow Alerts, Approval Processes and Approval
Workflow.
 Implemented LWC components for LWR sites in Experience cloud.
 Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
Language.
 Knowledge about Copado streamlines the development and release processes by automating tasks
like continuous integration, continuous delivery (CI/CD), and deployment. It helps teams deliver new
features and updates faster.
 Perform a key role in SFRA implementation by providing valuable input.
 Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex
Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component &
Controllers) and Test Method.
 Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud,
Marketing Cloud, Communities and Force.com Sites
 Strong working knowledge on developing client-specific solutions on force.com platform using Apex
classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
 Manage and maintain data integrity within ServiceMax.
 Hand-on experience SFDC Integration using REST based Service and Apex Programming
 Having Hands-on experience in Lightning and sound knowledge in Lightning web components
 Experience working with MuleSoft middleware to integrate SF with other enterprise applications.
 Experience using Tableau to build business dashboards and reports.
 Experience in working across various SFDC implementations covering Marketing Cloud, Sales Cloud,
Service Cloud and Chatter applications.
 Integrating ServiceMax with other systems, such as CRM or ERP systems, to ensure seamless data
flow.
 Implemented SOAP based integration for checking partner codes using external sites.
 Experience with hands-on development of Salesforce Lightning Components using Aura Framework
and Lightning Web Components (LWC).
 Experience with developing custom Lightning Web Components (Aura and LWC), using reactive
properties to read/change data in JavaScript file, and communicating between parent-to-child
components.
 Good Knowledge of Apttus, Big machines CPQ and built AppExchange applications with AngularJS
and Bootstrap. Involved in hands-on technical development on the Vlocity solution platform.
 Performed data validation and used data utilities including Data Loader and Mass Delete.
 Experience in building re-usable Lightning web components (LWC) and using Lightning Framework.
 Experience in integrating salesforce using REST API and RESTful webservices.
 Experience working with Visual Studio, Force.com IDE in design and development of Custom
Application for Complex Business Processes in both Sales and Service Cloud Modules.
 Expertise in Salesforce Application Design and Data Model as per the Business Requirements.
 Strong experience in building Custom Applications that includes administration, configuration,
implementing and support experience with Salesforce.com platform.
 In-depth understanding of CRM business process that includes Forecasting, Campaign Management,
Lead Management, Order Management, Account Management, Case Management and Merging
Management.
 Strong communication and interpersonal skills backed by sound analytical, technical and leadership
skills.
 Works well within a team environment and as an individual contributor with the ability to manage
multiple priorities under aggressive deadlines.

Technical Skills:

SDLC Methodologies Agile/Scrum, Waterfall

Salesforcce.com Apex Language, Apex Trigger, Apex Class, Apex REST, SOQL, SOSL, Visual
Development Force (Page, Component & Controllers), HTML.
Salesforce Reports & Dashboards, Validation Rules, Users, Roles and Profiles
Administration Deployments (Change sets), Workflow Rules, Approval Process, Sandbox
Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps,
Custom Labels, Sharing Settings, Communication Templates.
Lightning Salesforce Lightning Design System and Lightning Components
(LWC, Aura,), JavaScript Controllers, Server-side Controllers.
Languages Apex, Java, HTML
Middleware MuleSoft
Tools/ Utilities Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data
Loader, Force.com Excel Connector, Force.com Platform, Jira, confluence.
Reporting Tableau
Database Force.com DB, Microsoft SQL Server,PL/SQL
Packages MS Office, Adobe Photoshop, MS Excel
Operating Systems Windows, MAC OS X.

Education:
Bachelor of Engineering (Computer Science), Visvesvaraya Technological University.

Certifications:
Certified Salesforce Platform Developer 1 – [Credential ID-3986077]

Work Experience:

Client: Ascendion, NJ
Duration: Jan 2021 – Present
Role: Salesforce Developer
Project description: Implement sales cloud to support 800+ global sales team members selling staffing,
digital solutions, and services for Ascendion business across multiple geographies. Generating leads and
converting to customized campaigns and events, keeping track of the meetings associated with accounts
and opportunities. I have been involved right from the start of this project which includes gathering
requirements, providing solution design, development, testing, deployment and post-production support.
Responsibilities:
• Interacted with various business user groups for gathering the requirements for Salesforce
implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by
customizing various standard objects of Salesforce.com and other platform-based technologies like
Visualforce, force.com API, and web services.
• used Copado to diagnose and resolve issues in the Salesforce development and release process.
• Implemented (SFCC) platform technology and API to manipulate data, integrate with external
services, creating jobs and developing in Commerce Cloud Storefront Reference Architecture (SFRA)
and working with JavaScript, HTML, CSS on the front end.
• Knowledge about using Copado organizations to create and manage multiple Salesforce
environments for development, testing, and production, helping to isolate changes and prevent
conflicts.
• Configure and implement ServiceMax to meet the specific needs of the organization.
• Integrate ServiceMax with other systems and applications to ensure seamless data flow.
• Worked with Vlocity omni script and its input and action components, designing and deployment.
• Extensive review and gap analysis of various prototypes developed for critical modules- Transfers,
Payments, Accounts, Supports Settings, Login and Self Enrolment and validation of the same in
different browsers Safari, Chrome, Fire Fox and IE-8 as per the specifications defined in the
Functional and Technical Artifacts.
• Extensive (SFCC) experience including the implementation and configuration using controllers and
pipelines, custom objects, standard objects, jobs, services, products, cartridge integrations, Content
slots, Content Assets, ISML templates, promotions, campaigns, coupons, (SFCC) OOB features such as
OCAPI rest API’s for GET and POST data from/to the system.
• Extensively Used Vlocity Cards, OmniScripts, Vlocity Integration Procedures, Vlcoity Dataraptos,
Calculation Matrix and Calculation procedures have been built to fulfill the custom UI business
needs.
• Good working knowledge of the Storefront Reference Architecture (SFRA).
• Experienced in creating jira stories, Epics, Create and maintain Dashboards. Extensively working on
jira to track all the QA related activities.
• One of the core members of the sales force practices with Taistech.
• As an SFCC Ecommerce Solution Architect, I am responsible for the Design and Delivery of multiple
sites that Fox Head (Foxracing.com), Cavender & Dickies.com).
• Experience in Builder, Communities, Portals, Visual force Components, and Force.com Language in
Salesforce Created modern Enterprise Lightning Apps combining Lightning Design System,
Lightning App Builder, and Lightning Web Component (LWC) features Implemented and customized
Vlocity applications and integrating it with other background application using REST Integrated the
application with an order management system using Lightning Aura component programming
model for the sales representatives to book in their orders.
• Created job processing data in commerce cloud storefront reference architecture (SFRA), ISML
templates, and JS, HTML, and CSSS on the storefront.
• Performed Cross browser testing using tools such as Firebug HTTP Fox.
• Integrated the API and Web Services for extracting the data from external systems to display in the
pages of Salesforce.com using the REST services.
• Experience with logging, tracking and documenting defects in the Jira.
• Orchestrated integrations with SAP via platform events, utilizing MuleSoft as an intermediary.
• Worked on development of SFDC B-2-B solutions using Service Cloud Infrastructure.
• I was involved in end-to-end testing in Fox racing.
• Integrated the REST API based Web Services and Informatica for extracting the data from external
systems.
• Collaboration / Workflow (SharePoint, Lotus Quicker / Quick place, Jira, Confluence, Bugzilla,
Central Desktop)
• Configured JIRA/Confluence projects and JIRA/Confluence Add-Ons using the JIRA/Confluence
Administration tools.
• Calling Apex method in LWC, lightning spinner and Modal / popup in LWC
• Code Review for the Apex Classes and Triggers/VF page / Lightning Component Development
(LWC).
• Worked on LWC in whole this community project.
• Developed SP deactivation model using LWC.
• Agile Development / Portfolio Management. Used agile / scrum practices to manage multiple
projects / programs via Salesforce, Jira and Confluence. Developed process improvements.
• Developed multiple number of Lightning web components (LWC) regarding service case console
page.
• Worked on integration using middleware MuleSoft. Configure in Salesforce.com CRM to facilitate
Apttus implementation. Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus
customization)
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to
improve application.
• Monitored and resolved deployment issues and conflicts using Copado's conflict resolution
capabilities.
• Created Logical designs and Server build sheets depicting future state architecture for Genesys IVR
for Omni Channel Enablement, Salesforce Sales, and Service Cloud (CPQ), SAP BPC, Hyperion, Card
Nav, Docker and MuleSoft project for provisioning monetized APIs in the public cloud via vendor
subscription.
• Enhanced service cloud support with Email to Case, call center, Web to Case to enter generated
cases to Case Object.
• Set up Marketing Campaigns, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response
rules.
• Worked extensively in Demandware, MuleSoft, and Dell Boomi and on various SFDC standard
objects Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Communities,
Reports, and Dashboards.
• Worked on deployments to Production environment using Copado and designed CI/CD pipeline.
• Build LWC Components for subtabs on Live chat transcripts and messaging sessions in Service
console in Service cloud.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and
Lightning Components to enable anyone to create modern enterprise apps build quickly and easily
on Salesforce1 Platform.
• Worked on lightning migration process, used latest Apex features like Switch statements, to refactor
the Aura enabled Apex code.
• Extensively used JavaScript in lightning component controllers to manipulate the data and make it
visible in Customer UI.
• Created custom reports, exposed as web service to enable MuleSoft to pull data.
• Proficient in using Jenkins for continuous integration and deployment (CI/CD) of Salesforce
applications.
• Configured Service cloud to prevent irrelevant and sensitive data from being displayed.
• Provided development, implementation, and updating focusing on and Service cloud.
• Worked on various Salesforce.com standard objects like Accounts, Contacts,
Leads, Opportunities, Reports and Dashboards.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations
and Salesforce Service cloud integration with CI/CD Automation
• Extensively created Apex classes, Apex Triggers, Test classes using core Object oriented concepts
• Implemented and customized the following objects: Contacts, Accounts, Leads Opportunities,
Campaigns, Documents, Reports Products, Cases, and Solutions.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the
objects and tabs, Components and Visual Force Pages.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and
Dashboards.
• Migrated accounts, contacts, and conversation data from legacy my CMS application to SF.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages.
• Created various and Report Folders to assist managers to better utilize Salesforce as a sales tool and
configured various Reports and for different user profiles.
• Used MuleSoft to integrate talent sourcing, finance, and contact generation applications.
• Created SF APIs to extract data into data warehouse and used Tableau for building dashboards and
reports.
• Supported the data migration activities for data migration from various business centers and
business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help
salesforce.com support.

Environment: Apex class, Apex triggers, Visual force, workflow, service cloud, LWC, Validation rules,
Visual flows, Approval process, Process Builder, VS Code, MuleSoft, Jira, confluence ,Tableau

Client: Five Guys, Lorton VA

Duration: May 2018- Dec 2020
Role: Salesforce Developer/Admin
Project description: Five Guys is an American fast-food chain. Worked on Customer relationship
management (CRM) by implementing Salesforce. Implemented a unique order taking system that reduced
order processing time by 50%. The project enables Five Guys to manage customer information effectively,
including contact details, order history and preferences. I have been involved in gathering information
and providing solutions through Marketing, Service and Sales Cloud.
Responsibilities:
• Performed the role of Salesforce Developer.
• Used custom tabs to monitor the use of company applications by customers and licensed users.
• Created custom field and field dependencies on standard objects like Marketing, Lead, Accounts
and Contacts.
• Integrated the Web Services for extracting the data from external systems to display in the pages
of Salesforce.com.
• Developed quite a few systems while integrating SFCC to 3rd party vendor services for address
validation, fraud detection, email marketing, rating & reviews, google feeds etc. using REST and
SOAP APIs.
• Made new feature enhancements on Service Cloud, and Sales Cloud using Lightning, Cloud Craze
and Vlocity. Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion
mappings, assignment rules, auto-response rules, etc.
• Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various
Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed
triggers which added automatic templates to fire to the respective users.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles, and audit trail setup to ensure that protected data is only with
authorized users.
• Worked on both A2A and B2B integrations with third party systems like MuleSoft, Web Methods,
ALM, Oracle etc.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data
Loader.
• Worked on Oracle Big Machines, APTTUS CPQ, and APTTUS CLM Designed and Develop customer
solutions in Vlocity, Visualforce, Apex, CSS, JavaScript, and other technologies Moved all servers
from an in-house server to cloud-based AWS with Salesforce orgs.
• Implemented LWC component for comparing previous and current data changes and quick actions
to make the request approve or reject.
• Developed and deployed workflow rules, approval processes, email templates, and
assignment rules.
• Integrated the API and Web Services for extracting the data from external systems to display in
the pages of Salesforce.com using the REST services.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom
App, Field-level Security, Permission Sets for client services and marketing.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Worked under the scrum process (i.e., Jira) tool to develop the technical tasks of the project.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish
different business needs not supported by the Declarative Framework.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level
permissions to provide shared access among different users.
• Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested
implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and
Data consolidation.
Environment: SFDC platform, Apex Language, SOQL/SOSL, PL/SQL, Reports, MuleSoft, Custom Objects,
Force.com, Agile, jira,Scrum, MS-Excel and PowerPoint, AJAX, CSS, jQuery

Client: Merck Pharmaceuticals Branchburg, NJ

Duration: Mar 2016- Apr 2018
Project: B2B Ecommerce
Role: Java Developer
Description: Merck is a multinational pharmaceutical company. Worked on developing a new enterprise
B2B ecommerce strategy website. This targeted wholesale and retail accounts for product business, Sales
and commercial services. I was involved in design, development and support of the application using agile
methodologies (SCRUM).
Responsibilities:
● Developed user interfaces using HTML, JSP, CSS, JavaScript.
● Developed application using Spring Framework with respect to Model-View-Controller (MVC)
architecture.
● Possessed a comprehensive understanding of various aspects of technology projects, including
business requirements and technical.
● Implemented SFCC platform technology and API to manipulate data integrating with external
services.
● architecture, design specifications, development, and deployment and utilized multiple
databases, such as PostgreSQL, MySQL,
● D132, Oracle 13c, Microsoft SQL Server, NoSQL DB (including Raven DB, Mongo DB, Cassandra,
Couch DB, Redis, Dynamo DB), and
● adept at authoring PL/SQL for JDBC, ODBC, and WebLogic server.
● Implemented SFCC platform technology and API to manipulate data, integrating with external
services, creating jobs for processing data as well as developing in commerce cloud Storefront
Reference Architecture (SFRA), isml templates and working with JavaScript, HTML and CSS on
the front end.
● Worked on Apex Classes, Triggers, Visualforce pages and controllers.
● Worked on Salesforce Community cloud-like how to engage with employees, customers, and
partners and implemented and configure the SFCC using controllers and pipelines.
● Implemented Spring IOC for interconnection between modules in the application.
● Responsible for developing Cascading Style Sheets (CSS) for the user interface.
● Developed SQL queries and the DAO’s in order to access the data from the database.
● Used the MySQL database to query the data from the tables.
● Involved in preparation of test cases and used test driven development models using Junit.
● Used Maven for building applications.
● Used Log4j to log error messages.
Environment: Java 1.5, JSP 2.0, Servlets 2.5, JDBC 2.0, SQL, Apache Tomcat, MySQL, Eclipse, JavaScript,
HTML, Spring.