PROFESSIONAL SUMMARY:

 Above 9 years of extensive experience as a Salesforce.com Developer and Administrator.

 Experience in SFDC Development in implementing Lightning Application, Apex classes, Triggers, Visual Force,
Force.com IDE, SOQL and SOSL.
 Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support,
Business Processes, and recommended solutions to improve their processes using SFDC.
 Experience in realizing the business requirements to design on salesforce.com platform by designing the required
entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity
Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business
Logic and also a good Experience on Salesforce Lightning, User story Analysis.
● Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility. Used different data
import tools Data Loader, Workbench, Import Wizard, SFDC Data Export, Mass Delete.
 Experience in implementation & Integration experience on Salesforce.com using Apex (Classes, Controllers
&Triggers), Apex Scheduler, Batch Apex, Apex Class &Apex Web Service, Visual force Pages, SOSL, SOQL, Custom
Tabs, Custom Objects, Data Modelling, Analytics and Dashboards and worked on Conga Composer, Bitrix.
 Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud, Health Cloud. Extensive
business knowledge on Campaign Management, Lead Management, Sales Processes, Product Management, Service
processes & Case Management
 Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
 Experience in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand to
synchronize data replication between Sales.com and web service endpoints.
 Experience in working with Eclipse IDE with Force.com Plug-in environment, IntelliJ Idea for writing Business logic in
Apex Programming Language, storing the repositories on Bit Bucket, Git hub and working on version control tools like
Devops tool Jenkins.
 Experience with Lightning Web Components (LWC) with modern lightweight frameworks built on the latest web
standards.
 Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing,
Development and Testing.
 Experience using Aura Framework for developing UI using Aura tags in Lightning Components.
 Experience in source version control system (GIT).
 Knowledge on Object Oriented languages (Java).
 Experience implementing Service Cloud which includes Omni-Channels, Routing Configurations, Entitlement
Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook.
 Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web
Services/XML, JavaScript, HTML, jQuery, JDBC and CSS. Used Standard API for standard objects or by creating
custom API by exposing Apex Classes as service.
 Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.
 Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to
projects and operations.
 Experience working with Salesforce Apttus CPQ.
 Excellent written and verbal communication skills to keep executive staff and team members apprised of goals,
project status, and resolving issues and conflicts.
 Proficient in Agile practices and Methodologies like Extreme Programming and SCRUM.
EDUCATION:
Bachelor’s in computer science JNTUH, 2016

CERTIFICATIONS:

 Certified Salesforce Administrator (ADM201)

 Salesforce Certified Platform Developer I (401)
  Salesforce Certified Service Cloud Consultant
 Salesforce Certified Platform App Builder

TECHNICAL SKILLS:

Salesforce Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages,
Technologies Visualforce Component and Controllers, Salesforce1, Salesforce Communities, Chatter, Aura, Lightning
Web Components (LWC)
Force.com Eclipse IDE, Apex Data Loader, Omni-Channel, Workbench, Force.com Apex Explorer,
Force.com Tools
Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit
Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards,
Integration Tools
Roles, Security, Field updates, reports
Languages Apex, C#, Java, Python, Lightning
Web
HTML, XHTML, CSS, XML, JSON, Java Script, PHP
Technologies
Platforms UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008
Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MS Office
IDE and Editors Eclipse, My Eclipse and Force.com Eclipse IDE
Database SQL Server and MYSQL

PROFESSIONAL EXPERIENCE:

Wawa, Malvern, PA August 2023 to Present

Role: Sr. Salesforce Developer

Responsibilities:
 Worked on their Financial Cloud project and assisting them in various aspects such as consulting, architecture and
design on their secure banking and Commercial banking applications using Salesforce Apex development.
 Followed agile methodology.
 Work with management, strategic planning & analysis staff and end-users to create and manage complex apex classes,
data validation, and triggers and create custom functions.
 Participate in full application development lifecycle projects including design, development, unit test, functional testing,
deployment and ongoing support for Customer Relationship Management and other business applications running on
Force.com platform.
 Provide guidance and best practices around SFDC solutions by utilizing the concepts of latest Information Technology
such as Cloud based software development and offsite server utilization to help in developing future ready Salesforce
software applications.
 Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various
functional needs in the application.
 Experience using Lightning Web Components (LWC) for developing the UI framework using native HTML and
JavaScript
 Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow
rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views, Reports and Dashboards.
 Created Various Profiles and roles, modified various sharing settings for the security needs of the application.
 Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-
based sharing. Used Pick lists, Dependent Pick lists, Record Types to enforce data quality
 Performed the roles of Salesforce.com administrator in the organization.
 Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
 Designed, Implemented, and deployed the Service Cloud with various custom-built Page layouts, Custom tabs, Custom
Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
 Developed SOAP and REST Web services, which are based on XML and JSON, format also by creating parsers.
  Day-to-day administration and support of company CRM (Salesforce), including but not limited to user maintenance,
data access, automated processes, lead routing and distribution, page layouts, field creation/configuration, and general
troubleshooting and issue resolution by fixing bugs.
 Moved Code from Sandbox to Production using Change Sets.
 Worked with various teams for code promotion and acceptance as a DevOps Manager.
 Worked on tools like Workbench, Data loader, MuleSoft, Informatica & Cast Iron, Command Line Interface, ETL tools for
mass updates, import and export of data.
 Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base
and Entitlements. Worked on Service Cloud Console, Cases (Web to case, email to case), Customized Solutions, Case
Assignment, and CTI Interfaces.
 Customized the Omni-Channel widget using the necessary objects by making agents available to receive work based
upon skill level.
 Built CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone.
 Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
 Created Custom Objects and fields for an application called “Service Assist”, which is used on Service Console App in
Service Cloud.
 Worked on Java script to implement time tracking on each case and display it on the case object.
 Developed Apex Classes, Visualforce pages, Apex Custom and Extension controller classes, Apex Triggers, SOSL and
SOQL for various functional needs in the application. Written apex unit test classes for code coverage of apex classes
and triggers to promote code to production and implemented salesforce apex annotations like is Test, see All Data etc.
 Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
 Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child
records on the parent.
 Experience in developing salesforce Components, Controllers and Events.
 Customized existing Visualforce Pages. Good exposure in using custom settings and custom labels.
 Took part in a DevOps scrum team to support both packaged applications and hosted applications on platforms.
 Used ANT for building, and the application is deployed on WebSphere application server.
 Responsible for writing test class for classes related to the project, helped other teams in writing it and always
maintained overall 85% of code coverage and made a safe deployment for every bi-weekly release and major releases.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading (Jitterbit), Eclipse
IDE Plug-in,SOQL,SOSL,Force.com IDE.

UBS, Weehawken, NJ April 2022 to August 2023

Role: Salesforce Developer
Responsibilities:
 Interacted with various user groups for gathering the requirements for salesforce.com CRM implementation
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the
organization
 Followed agile methodology.
 Updated task status & work logs in JIRA.
 Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning
Component features.
 Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various
functional needs in the application. Created Custom objects, formula fields and design validation rules page layouts,
workflow rules
 Created multiple Lightning Web Components (LWC), added CSS and Design Parameters that makes the Lightning
component look and feel better.
 Experience modernizing Client’s app including adopting platform innovations like Lightning Web Components (LWC),
Custom Metadata.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions
in Lightning Applications.
  Worked on Lightning Process builder flows, Connect API, RESTful, Chatter, and quick Action.
 Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML
queries.
 Supported over 1000 internal Users on Sales, Service and Marketing Cloud.
 Strong familiarity in Understanding and writing user stories for the implementation of SOSL, SOQL
 Worked on tools like Workbench, Data loader, Informatica & Cast Iron, Command Line Interface, ETL tools for mass
updates, import and export of data.
 Designed generic data extractors to extract and transform the data to suit the Business Warehouse data model.
 Worked on Dropbox to store the data files easily and securely from Salesforce.
 Developed Cascading Style Sheets (CSS) for creating effects in the Visualforce pages.
 Participated in the bug review meetings, updated requirements document as per business user feedback and change
in functionality of the application.
 Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
 Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure
minimum code coverage for the application to be migrated to production
 Moved Code from Sandbox to Production using Devops tool Jenkins and Change Sets.
 Deployed Meta data components using Change Sets from Sandbox to production.
 Established deployment strategy using Copado (Devops Tool) for implementing Salesforce.com changes.
Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading ETL Tool(Jitterbit),
Eclipse IDE Plug-in, visual studio

Capital One – Richmond, VA May 2021 to March 2022

Role: Salesforce Developer
Responsibilities:
 Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning
Component features. Created multiple Lightning Components, added CSS and Design Parameters that makes the
Lightning component look and feel better.
 Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich, simplified user interface (UI)
and better interaction of pages.
 Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile
platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s
and displayed within the lightning component.
 Created the console on Service cloud and configured all web components on this Service console and created a new
Visual Force View of different cases at a time inform of tabs.
 Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow
rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views, Reports and Dashboards.
 Established reports and dashboards to outline Sales, Service, Marketing, and finical operations.
 Worked on Salesforce.com Chatter in connecting to the business process, taking actions within the community,
monitoring the feeds and answering the questions on any subject. Implemented AppExchange packages like seismic,
chatter compliance etc.
 Handled administration, maintenance, and support of Salesforce modules for 200 users.
 Worked on business objectives and available data sources, to incorporate new analytical and reporting tools.
 Designed and performed rollout from salesforce classic to lightning, developed lightning using Aura framework,
Lightning app builder.
 Minimized code in JavaScript (JS) Controllers by adding reusable functions in Helper Component.

Environment: Salesforce.com, Assignment rules, Record types, Apex Language, Custom objects and Fields, Visual Force
(Pages, web Components &Controllers), SOQL, SOSL, Jenkins, Sales cloud, Service cloud, Security Controls, Apex Controller,
Visual Pages, Escalation rules, Workflows, Rules, Data loader, Sandbox, Profile settings, WSDL, Conga Compressor, HTML,
HTML5, XML, CSS, Java Script, visual studio, Eclipse IDE Plug-in.

United Health Group, Horsham,PA July 2020 to April 2021

Role: Salesforce Developer/Administrator
Responsibilities:

 Involved in data migration from Excel to Salesforce using Apex Data Loader. Developed Custom Objects, Custom
reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead
generation statics. Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
 Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and
templates, and field updates.
 Implemented SFDC Sales Cloud, Service Cloud, Health Cloud, Web Services, Created Group, Deal Rooms provisioning
and marketing teams. Used Sales Cloud in Preparing and getting approval of design, functional and technical
specifications from business.
 Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Enhanced
Force.com sites with JavaScript (JS) classes to cookie the campaign details and affiliate details on the browser.
 Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the
needs of the organization.
 Performed Bulk Data Migration from Legacy Applications to Salesforce using Import Wizard, Excel Connector, Data
loader, Workbench, Backupify, Apex Data Loader utility and ETL tools.
 Assisted in the implementation of security practices by monitoring login and user activity, de-activating unused users,
and auditing field and profile access and security permissions on Service Cloud.
 Involved in Cloud Integration Templates built on “Informatic Cloud” for frequent customer integration patterns.
 Worked on informatica cloud jobs including Data sync and data replication.
 Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com,
checking for the correctness of the data.
 Designed various types Email templates in HTML and Visualforce for auto response to customers and also worked on
assignment rules, auto-response rules. Used web technologies like HTML, XML, CSS and JavaScript. Created custom VF
pages to leverage the functionality of displaying the information from different objects and also update them on the
same page.
 Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
 Used the sandbox for testing and deployed the code to the different instances after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, Service
cloud, AppExchange, Apex Data Loader, HTML, CSS, XML Java Script, Workflow & Approvals, Reports, Dashboards, Custom
Objects, Tabs, SOAP API, REST API, Restful Email Services, Sandbox, Force.com IDE tool.

Cisco, San jose CA January 2019 to June 2020

Role: Salesforce Developer
Responsibilities:
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the
organization
 Followed agile methodology (JIRA Agile).
 Perform detailed analysis of business and technical requirements and designed the solution by customizing various
standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce page, Force.com
API, and Web Services.
 Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit
pages.
 Worked on Validation Rules, Workflows and Approval Processes.
 Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various
functional needs in the application.
 Used SOQL & SOSL within Governor Limits for data manipulation needs of the application using Force.com
Explorer.
 Participated in the bug review meetings, updated requirements document as per business user feedback and change
in functionality of the application
  Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure
minimum code coverage for the application to be migrated to production

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading(Jitterbit), Eclipse
IDE Plug-in,SOQL,SOSL,Force.com IDE.

CSX, Tampa,FL September 2016 to December 2018

Role: Salesforce Developer
Responsibilities:
 Implemented business requirements on Salesforce.com platform with Eclipse using Force.com IDE plug-in
 Configured security, organizational hierarchy for Salesforce implementation and maintained integrity of the
application.
 Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
 Developed various Custom Objects, Tabs, Components and Visual force Pages.
 Maintained User roles, Security, Profiles, and Workflow rules wherever necessary.
 Developed Apex Classes, Controller classes, Apex Triggers, Lightning Components for various functional needs in the
application.
 Involved in Salesforce.com Application Setup activities by configuring Web to Lead and customized the apps to match
the functional needs of the organization.
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the
organization.
 Developed custom Apex classes for Visual force page custom controllers using Force.com IDE
 Created custom reports and enhanced salesforce.com environment as per user needs using Apex and Visual force
pages.
 Experience in implementing Outbound Messaging and HTTP Callouts in Salesforce
 Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to display sales performance and
lead generation statistics.
 Involved in migration of business data to Sales force based on External ID’s using the Apex Data Loader.
 Developed dynamic salesforce.com visual force pages using JavaScript (JS) Backend services/jQuery.
 Responsible for delivering high impact strategic deployment result for the client. Including sales transformation via
salesforce.com
 Established deployment strategy using Devops Tool Copado for implementing Salesforce.com changes.
 Evaluated Salesforce.com Support module for call-center / help desk application.
 Interacted with the Salesforce.com premium tech support team on need basis
 Trained users by explaining the functionality of deployed Salesforce application by walking them through various tabs
and pages of the application
 Created various Custom Reports and Report Folders for different user profiles based on the need in the organization.
 Followed SCRUM methodology for Software Development Lifecycle.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.