Contents

UNIT 1 WELCOME p.7 Videos: 1.1 What’s your name?   1.4 Welcoming a visitor

1.1 Nice to meet you 1.2 Can you fill this 1.3 My company 1.4 Work skills: 1.5 Business workshop:
in, please? Welcoming a visitor Your first day

Video: What’s your Vocabulary: Personal details Listening and reading: Video: Welcoming Speaking: Meeting human
name? Buildings, departments and a visitor resources and other team
Pronunciation: The
facilities members
Vocabulary: Countries and alphabet (p.96) Speaking: Workplace visits
nationalities Communicative grammar: Writing: Completing your
Reading and listening:
Describing your company employee profile
Communicative grammar: Filling in forms
Introductions Pronunciation: Plural -s
Grammar: L my, your, his,
(p.96)
Task: Meeting others and her, its, our, their
making introductions Writing: A description of
Speaking: Completing a new
a company or workplace
employee registration form

Review p.87

UNIT 2 WORK p.17 Videos: 2.1 I work in Sales   2.4 Small talk at work

2.1 What do you do? 2.2 What does the 2.3 A week in the life 2.4 Work skills: Small talk 2.5 Business workshop:
company do? At a conference

Video: I work in Sales Vocabulary: What Reading: Two different Video: Small talk at work Reading: A conference
companies do routines website
Vocabulary: The work we do Grammar: L Using ’s
Pronunciation: Numbers Communicative grammar: and s’ Listening: Small talk at
Communicative grammar:
(p.97) Talking about routines a conference
Talking about work Speaking: Making
Reading and listening: Pronunciation: Questions conversation Speaking: Networking
Task: Where I work and what
Company information (p.97)
I do
Grammar: L a/an Writing: A short blog post
for a company intranet
Writing: Describing a
company

Review p.88

UNIT 3 WHAT? WHEN? WHERE? p.27 Videos: 3.1 I can work flexible hours   3.4 A progress meeting

3.1 We’re very busy 3.2 Requests 3.3 I am writing 3.4 Work skills: We have 3.5 Business workshop:
in December to complain … a problem A problem with a client

Video: I can work flexible Vocabulary: Ordinal Reading: Complaints Video: A progress Reading: A customer
hours numbers and dates meeting complaint
Communicative grammar:
Vocabulary: Months and Pronunciation: Ordinal Talking about the past Speaking: A progress Speaking: A problem-solving
seasons numbers (p.98) meeting meeting; A phone call
Writing: An email to
Communicative grammar: Reading and listening: Can I describe a problem and
Talking about ability have some time off? request action
and possibility; at, in, on,
Grammar: L Can … ?/
from … to …
Could … ?
Pronunciation: can and
Speaking: Talking about
can’t (p.98)
taking time off
Task: Asking and talking
about your partner’s work

Review p.89

UNIT 4 PROBLEMS AND SOLUTIONS p.37 Videos: 4.1 Problems at work   4.4 There is a problem with …

4.1 What went wrong? 4.2 How can I help? 4.3 We are sorry that … 4.4 Work skills: 4.5 Business workshop:
Face-to-face complaints Can I help you?

Video: Problems at work Vocabulary: Solutions Reading: An email of Video: There is a problem Speaking: Making phone
complaint and a reply with … calls
Vocabulary: Past irregular Listening: On the phone
verbs Communicative grammar: Speaking: Responding to Reading: An email of
Grammar: L Making offers
Using negatives in the past; a complaint complaint
Communicative grammar: and promises with will
Asking questions about the
Talking about the past: Writing: Replying to
Speaking and writing: past
Past Simple a complaint
Making phone calls at work
Pronunciation: ‘th’ as /θ/
Pronunciation: The -ed
and /ð/ (p.99)
ending (p.99)
Writing: A reply email
Task: Talking about
problems in the past and
how you solved them

Review p.90
UNIT 5 OFFICE DAY TO DAY p.47 Videos: 5.1 What are they doing?   5.4 Can you help me?

5.1 What are you 5.2 Are you free at two? 5.3 Can we meet 5.4 Work skills: Can I ask 5.5 Business workshop:
working on? to discuss … ? a favour? The meeting is at 3 p.m.

Video: What are they Vocabulary: Word pairs Reading: Emails arranging, Video: Can you help me? Writing: An email to
doing? accepting or changing a arrange a meeting to discuss
Listening: Organising Speaking: Doing favours
meeting a problem
Vocabulary: Word pairs meetings
Communicative grammar: Speaking: Postponing
Communicative grammar: Speaking: Arranging and
Talking about future a meeting
Talking about things postponing meetings
arrangements
happening now
Pronunciation: /ɪ/ and
Pronunciation: /ŋ/ and
/iː/ (p.100)
the Present Continuous
(p.100) Writing: An email arranging
a meeting
Task: Writing about what
people are doing now

Review p.91

UNIT 6 AN OFFICE MOVE p.57 Videos: 6.1 An office move   6.4 A presentation about office equipment

6.1 It’s cheaper and better 6.2 Which is better? 6.3 Which is the best? 6.4 Work skills: As you can 6.5 Business workshop:
see on the slide, … The office move

Video: An office move Vocabulary: Orders Reading: An email about Video: A presentation Reading: An email from the
changing a mobile phone about office equipment boss
Vocabulary: Descriptions Speaking and reading:
contract
Supplier quotes Speaking: Talking about Writing and speaking:
Communicative grammar:
Communicative grammar: presentation slides Comparing two offices
Comparing two things Grammar: Lgood – better
Making proposals with if
– best/bad – worse – worst Speaking: Presenting your
Pronunciation: The
Pronunciation: /æ/ and choice
vowel /ə/ (p.101) Writing: Describing different
/ʌ/ (p.101)
options
Task: Choosing a warehouse
Writing: An email
comparing two offers

Review p.92

UNIT 7 PROCEDURES p.67 Videos: 7.1 Paying suppliers   7.4 A new workflow

7.1 What’s the procedure? 7.2 Workflow 7.3 A manual 7.4 Work skills: Changing 7.5 Business workshop:
a workflow How can we improve it?

Video: Paying suppliers Vocabulary: Descriptions Reading: A manual Video: A new workflow Reading: Identifying
problems in a workflow
Vocabulary: Describing Reading and listening: Communicative grammar: Speaking: Making and
a procedure A workflow problem Instructions responding to suggestions Speaking: Discussing
solutions; Responsibilities
Communicative grammar: Pronunciation: /aɪ/ and Pronunciation: /l/ and /r/
in a new workflow
Talking about obligation /eɪ/ (p.102) (p.102)
Task: Explaining a procedure Speaking: Improving Writing: Instructions for
a workflow creating an invoice

Review p.93

UNIT 8 MANAGING PROJECTS p.77 Videos: 8.1 Making cars at The Morgan Motor Company   8.4 Feedback in the office

8.1 How long does 8.2 Reducing costs 8.3 Planning projects 8.4 Work skills: Giving 8.5 Business workshop:
it take? feedback Updates and feedback

Video: Making cars at The Vocabulary: Saving money Reading: Scope statements Video: Feedback in Reading: A team update
Morgan Motor Company the office email
Reading: An online Communicative grammar:
Vocabulary: Production interview Revision of the future Speaking: Giving feedback Writing: Replying to an
update
Communicative grammar: Communicative grammar: Pronunciation: The
Revision of the present Revision of the past vowel /ɜː/ (p.103) Speaking: Giving feedback
Task: Explaining information Pronunciation: Writing: Scope statements
on a database Pronouncing the letter ‘o’
(p.103)
Writing: Actions and results

Review p.94

Pronunciation Irregular verb list Grammar Numbers Additional Videoscripts Audioscripts Vocabulary list
p.95 p.104 reference p.105 p. 112 material p.113 p.123 p.126 p. 130
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