Assessment Details

Qualification Code/Title Click or tap here to enter text.

Assessment Type Time allowed
Due Date Location Term / Year

Unit of Competency
National Code/Title
Student Details
Student Name Prashan Shrestha Student ID IIE2110544
Student Declaration: I declare that the work submitted is my own, Signature: Prashan
and has not been copied or plagiarised from any person or source.
Date: 13/04/2022
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:

Assessor Declaration
*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required Yes No valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback.
Is This Theory Only Task Yes No
Signature:

Have student already completed practical/ Vocational Placement Date:

Component? Yes No

Instructions to the Candidates

 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor
immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing
has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number.
Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory.

Assessment Task 2: Project Portfolio

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Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities
and completing and submitting a project portfolio.
You will need access to:
 a suitable place to complete activities that replicates a business environment including a meeting space and
computer and internet access
 your learning resources and other information for reference
 Project Portfolio template.
Ensure that you:
 review the advice to students regarding responding to written tasks in the IT Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the IT Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to manage an ICT Project.

This project can be based on the case study business in the Simulation pack or you
may like to base this on your own business, or a business you are currently working
for or are familiar with. It is important that this business has a project outline and
objectives brief and equipment specifications. Speak to your assessor to get
approval if you want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.

2. Preparation

Make sure you are familiar with the business you are basing this assessment on
and have read through the necessary background information and policies and
procedures. For the case study business, this is all of the documents included in
the ICT simulation pack. If it’s your own business or a business where you are
working or are familiar with, it’s important at this step that you have your business
or case study approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2, 3, 4, and 5 of your Project Portfolio
which include detailed guidance relevant to all the assessment activities.

3. Project definition activities

You are now to complete Section 1 of your Project Portfolio by:

 Confirming and documenting the project governance policy and processes that
will guide the project.
 Confirming the business problem that necessitates the project, opportunities
and project objectives.
 Developing a project charter.
 Conducting a feasibility study
 Preparing a business case

Complete Section 1 of your Project Portfolio. You are then to submit this to
management (your assessor) via email. Your email must seek feedback on and
approval for your business case and project charter.
Submit your Portfolio to your assessor. Your assessor will provide you with

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 feedback and you must update your documents accordingly.

4. Project planning

You are now to complete Section 2 of your Project Portfolio by:

 Developing a project management plan using the template provided.

Complete Section 2 of your Project Portfolio. You are then to submit this to
management (your assessor) via email. Your email must seek feedback on and
approval for your project management plan.
Submit your Portfolio to your assessor. Your assessor will provide you with
feedback and you must update your documents accordingly.

5. Project management plan

In this activity you will present your Project Management Plan to your team and
discuss your ideas on project team values and standards of behaviour expected.
You are also to find out from your team as to their training and support needs using
the questions you prepared in the previous activity.
If you are completing this for the case study business, this will be a student group
of approximately 2 or 3 other students. Other students in your group will also
present their project management plan and ideas on project team values and
standards of behaviour which will allow you to collaborate as a team and gain
further insights. Each person will have a turn (approximately 15 minutes per
person) to present their work.
If you are completing this at work, the meeting will be with your project team.
Take notes so you can complete Section 3 Project Portfolio after the meeting.
Your assessor will be looking to see that you can:
 demonstrate effective communication skills including:
o Speaking clearly and concisely

o Clearly confirming information (i.e. project requirements)

o Using relevant language associated with project management

o Asking questions to identify the required information (training and support

needs)
o Using non-verbal communication to assist with understanding

o Encouraging discussion (regarding project team values and standard of

behaviour)
o Responding to questions as required

o Using active listening techniques to confirm understanding

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 This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
Following the meeting, submit our final Project Management Plan to your assessor.

6. Project execution activities

In this part of the assessment you are to manage project execution activities. This
will involve:
 Monitoring activities and deliverables and providing a project status report.

Work on Section 4 of your Project Portfolio.

7. Project execution and closure

In order to finalise the project you are to:

 Managing testing of the new systems put in place and handing them over.
 Prepare IT support and maintenance plans for the new system.
 Update disaster recovery documentation.
 Obtain sign off for the project.
 Save and back up all project documentation.

You are also to review the project that you conducted. As part of this you are also
to use formal and informal networks focussing on project management to inform
your review. The portfolio includes detailed questions on this.
Work on section 5 of your Project Portfolio.

8. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.

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Project Portfolio

Student name: Prashan Shrestha

Assessor: Kuldeep Pradhan

Date: 13/04/2022

Business this assessment is

based on:

Documentation reviewed as
preparation:

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Section 1: Project definition activities
Project governance Project governance is a system that helps to ensure that decisions about
policy and processes projects are made in an effective and efficient manner. It tells you which
activities are ongoing in the organization, and who is responsible. A
Outline the project
standardized approach in project management is to ensure consistency in
governance policy
the use of project management procedures and templates. The policies and
and processes that
procedures are designed to define project management requirements to
apply to this project. If
ensure that the scope of the project is clear to the stakeholders involved, the
you are basing this on
project risks and benefits are managed to the maximum. This procedure
the case study
policy applies to all implemented projects.
business you will find
this information in the Usually there are only three types of projects which is determined through
Project Management allocated budget of the project. Every type of project should consist of the
Policy and following team members.
Procedures. Describe
Small Project (under $10,000)
project governance
models for small,  Project Manager: Lead and manage the project
medium and large  Senior team manager: To approve project management scope plan
projects and give a and kept informed of progress.
summary of project
procedures to be  Project team member: Contribution to overall project objective
followed for all types
of projects.
Medium Project ($10,000 - $50,000)
If it is for your own
 Project Manager: Lead and manage the project
business, you will
need to access a  Senior Manager: To be regularly updated on progress
relevant policy and
 Senior management team: To approve project management scope
process and
plan and kept informed of progress.
summarise processes
here.  Project team member: Contribution to overall project objective

Large Project ($50,000 plus)

 Project Manager: Lead and manage the project
 Senior Manager: To be regularly updated on progress Project team
member (Senior Manager)
 Project Sponsor: Make key business decisions for the project and
approval of the draft budget.
 Business Analyst: To ensure the project delivers the business
requirements.
 Senior management team: To approve project management scope
plan and kept informed of progress.
 Project team member: Contribution to overall project objective

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 Project staff will vary depending on the type of project.

Confirm in writing the Native bush spice Austrillia is an Australian company, established in 2010,
business problem that manufactures a range of Organic Native Australian food. Their products are
relates to the usually targeted to the people of age group between 35-65, who really enjoy
proposed project. gourmet food. Even the people among them are very health conscious, care
about protecting the environment and have an average annual income of
Describe at least two
$80,000. food Their products are as listed below:
opportunities that the
problem presents for  Native herbs and spices
the business?
 Native herbal teas
Outline the key
 Native fruit jams and conserves.
objectives for the
project. Company Problems The problems that the company currently facing are:

If you are basing this  They are having low sales

on the case study  Their products are not known to many people
business you will find
this information in  Their website is outdated
Simulation Pack.  They have no overseas market
If it is for your own Company Objectives
business, base this
The company's objectives for the next three years are to:
on applicable
information.  increase sales by 3.5% for first year and by 5% the following two
years
 create brand awareness by using various means of advertisements
 develop a broader product range to provide more choice to the
customers
 expand into overseas markets with Hong Kong, Japan, and
Singapore as the primary focus
Company Opportunities
The opportunities created by the problems of this business are:
 Advertisements will get people's attention and encourage them to try
the products.
 The company will be able to provide more from their products and
explore more recipes.
 Having an overseas customers will increase the sales drastically.

Project Charter A project charter is a document that outlines the full scope of the project and
its objectives. The project charter for this project is mentioned as below:
Document a project
charter. Your project Reasons for the project
charter must address:
The main reason of this project is to develop a responsive and
 Reasons for the
Userfriendly website for Native Bush Spice Austrillia to expand their products

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 project
and sales within Australia as well as to the overseas.
 Benefits of the
Benefits of the project
project
The benefits of this project to Native Bush Spice Austrillia are as
 Objectives and below:
constraints
 They will able to sell their product online
 Key stakeholders
 More awareness of the product to the people through advertisements
involved (based
done in different online platforms.
on the project
governance  It generates a market in overseas.
structure)
 Customers will be able to view details of the product through the
 Risks (List at website.
least 4)
 There will be increase in company’s sales.
If you are basing this
Objective of the project
on the case study
The man objective of this project is as listed below:
business, use the
information in the  Create a fully developed, user friendly, responsive website
simulation pack to  To make more customers aware of this project
develop your
answers. If it is for  to expand their products and sales within Australia as well as to the
your own business, overseas.
document the  Giving training to administration staff to maintain the website in the
information relevant long-term.
to your project.
Constraints of the project
As every project always some constraints, this project also have the
following constraints:
 Budget: The budget for the completion of this project is limited to
$9500
 Timeframe: This project must be completed within 3 months' period.
The website should be fully operational and submitted to the
company.
Stakeholders involved
The key stakeholders involved in this project are as below:
 CEO
 Operations Manager
 Accounts Manager
 Marketing Manager
 Customer Service Officer
 Administration Officer
 Two administration staff
 Ten factory staff
 Project Manager
 Senior Team Manager
 Team members
Risk of the project

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 There are always some risks revolving the project. Some of them are
as follows:
 Insufficient working time
 Insufficient Budget to use best working tool
 Few and unskilled working workforce
 Less information regarding the project
 Natural Disturbance

Feasibility study Client's needs:

Assess whether the Native Bush Spice Austrillia wants to expand their products awareness and
project is feasible by sales within Australia as well as to the overseas with the help of a responsive
documenting a brief and Userfriendly website
preliminary analysis
Project requirements
based on:
 The website should fully develop and working in all platforms
 client’s needs
 The website should be very user friendly so that everyone can
 project
access the products
requirements
 The products should show the benefits and ingredients used to give
 the budget for the
Customers better choice
project.
 The products should be advertised in the internet and use SEO while
building it
Project’s Budget
The Native Bush Spice Australia have separated a budget of $9500 for the
compilation of this project.
This project is feasible as the projects can be carried out smoothly due to
talented team members lead by experienced manager. Also, the benefits of
this projects outshine the problems and risk of this project

Project business case Native Bush Spice Austrillia, a company from Australia is facing some trouble
expanding the market of their products. It has asked IT Biz solution to
Outline the business
develop an interactive, user-friendly, and responsive website to start online
case for the project
marketing and expanding their products all the way to Hong Kong, Japan and
based on your work
Singapore and other overseas countries.
so far. The business
case should include: The problems that the company currently facing are:
Summary of the  They are having low sales
business problem and
 Their products are not known to many people
opportunity.
 Their website is outdated
Summary of the
benefits and risks of  They have no overseas market
the project.

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 The opportunities created by the problems of this business are:
 Advertisements will get people's attention and encourage them to try
the products.
 The company will be able to provide more from their products and
explore more recipes.
 Having an overseas customers will increase the sales drastically.

There are always dome risks revolving the project. Some of them are as
follows:
 Insufficient working time
 Insufficient Budget to use best working tool
 Few and unskilled working workforce
 Less information regarding the project
 Natural Disturbance

The benefits of this project to Native Bush Spice Austrillia are as below:
 They will able to sell their product online
 More awareness of the product to the people through advertisements
done in different online platforms.
 It generates a market in overseas.
 Customers will be able to view details of the product through the
website.
 There will be increase in company’s sales.

Email Dear Project Manager.

Include an email here The initial phase of the project “Project definition activities” has been
summarising your completed. We have collected the main problems faced by the Native Bush
work on Portfolio – Spice Austrillia company. Their main objectives were noted as well. We
Section 1. Seek discussed and developed some opportunities and the benefits provided by
feedback on and this project. There were also some risks involved in this project but the
approval for your benefits outshine the risks and its problems. Also, this project can be
business case and concluded within given time and budget. So, this project is feasible. I have
project charter. attached the file below for your reference.
Your assessor will I am sending this email on your convenience to give approval to begin the
provide you with next step of our project. If you have any questions about this, please do not
feedback which you hesitate to contact me.

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must document below Thank you for providing your precious time.
and indicate how you
Regards,
have used the
feedback. Prashan Shrestha

Feedback
Document the
feedback you were
provided with and
include the updated
part of your document
or section of the
document.

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Section 2: Project management plan
Document your project plan here.

The man objective of this project is to:

Project requirements
and objectives (the  Create a fully developed, user friendly, responsive website
project scope)
 Make more customers aware of this project
Summary of project
 Expand their products and sales within Australia as well as to the
objectives and
overseas.
requirements as per
Section 1.  Giving training to administration staff to maintain the website in the
long-term.
Requirements of this project are:
 Native Bush Spice Australia: information regarding the products
produced, financial support and additional information the company
needs
 IT Biz Solution: a team of experienced manager and talented team
members, planning and implementation as well as division of work.

Project deliverables This project delivers a very interactive and user-friendly website that can be
accessed from all platforms and by all peoples. It supports online transaction
Outline the project
and have customer care number as well
deliverables.
Also providing training to administration staff to maintain the website in the
long-term and all the communication system will be connected to the website
as well.

Measurable outcomes This project delivers a range of measurable outcomes; some of which are:
Describe the project’s  fully working website that works in all platforms
measurable
 very user-friendly websites that can be accessed by range of people.
outcomes. Include at
least three.  Website will use SOE
 Good presentation of the products where it shows the benefits and
ingredients of product
 Products will be advertised in may internet sites.

Information gathering The following methods will be used to gather information for this project
Explain how  The basic information of the company with their primary objectives
information will be and problems will be collected from the manager of the Native Spice
gathered that will Bush Australia.
assist with informing
 The follow up interview will be conducted with the members of the
the project in order to

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ensure the best company to note their ideas and expectation
possible outcome for
 Detailed research will be conducted on the business market to know
the client.
the trend of the market
 A formal meeting will be conducted repeatedly to share the progress
and gather latest information.

This project have the following constraints:

Project constraints
 Budget: The budget for the completion of this project is limited to
Describe project
$9500
constraints. Include at
least two.  Timeframe: This project must be completed within 3 months' period.
The website should be fully operational and submitted to the
company.

Project risks The risks revolving this project are as follows:

Describe at least  Insufficient working time
three project risks.  Insufficient Budget to use best working tool
 Few and unskilled working workforce
 Less information regarding the project
 Natural Disturbance

Work breakdown The Work Breakdown Structure used for this project is as shown as below
structure
Develop and
document the
project’s Work
Breakdown Structure
showing the schedule
for the project.
Describe how your
work breakdown
structure takes
account of project
partitioning.

The steps involved during Work Breakdown Structure:

 Initiating the Project
 Organizing the meeting to collect the required information
 Conducting meeting with stake holders and clients

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  Collecting the ideas from client and developer
 Organizing members
 Creating a proposal
 Confirming the proposal with the management
 Distributing the roles to the crew member
 Designing the website
 Implement the required information
 Analyse the website
 Review the Website
 Testing the website
 Fixing the errors
 Deploying the website to the client
 Preparing the final project report
 Submitting the final project report
 Project Completion
 Maintaining, Updating, and developing Improvements.

As per the breakdown structure:

Planning Phase
 Ideas from clients and developers
 Confirmation of ideas
 Creating a Project

Requirement Analysis
 Identify requirements
 Analyse requirements
 Design a requirement Specification documents

Documentation
 Design a proposal project
 Present the proposal report
 Confirmation of the Proposal from clients

Design

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  Design the website
 Include the necessary information

Implementation
 Implement the required information
 Finalize the coding

Testing
 Test the system
 Fix the errors

Deployment
 Create a closing report
 Present the closing report
 Deploy the Website

Maintenance
 Updating the website
 Improving the website

Budget A budget of $9,500 is available for the project. So as per the budget
allocation, all the price of the required hardware's and software's are listed as
Document the budget
below:
for the project.

S.N Item Specification Quantity Price

Lenovo Think
1 Web Server 1 $3,390
System ST550
3204 8GB Tower
Server

TP-Link AX6000
2 Router 1 $399
Next-Gen Dual-
Band Wi-Fi Router
(AX6000)

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 Dell i7 full Desktop
3 Computer 1 $2350
set, 16GB RAM,
Windows 11

4 Software Office package 1 $120

5 Antivirus McAfee Antivirus 1 $49

plus

6 Email server Creating and $500

managing the
email server

1000 ft Cat-5e
7 Wiring and 1 $40
Style Grey
connection Ethernet ~ VIVO
(CABLE-V001)

Cybertech Cat6,
1 $20
Cat5e crimp
connectors pack of
200

8 Labour Logo Designer 1 $250

Front End 1 $450

Designer

Back End 1 $550

Designer

9 Training Training staff $1500

10 Maintenance Hardware and $800p/m

security
maintenance

11 Total $8918

Project team This project lies in the category of small project so the team members
required are as below:
Who will be the
members of the Small Project (under $10,000)
project team? List
Project Manager:
each team member
Lead and manage the project. He/she is the one who deals with and controls
and their roles and
the overall project. They are the one to have conversation with the client.
responsibilities.
Senior team manager:

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 To approve project management scope plan and keep track of progress. He
If you are basing this
overlooks over the progress of the plans and team members and guides
on the case study
them.
business, this will be
based on the project Project team member:
governance Contribution to overall project objective
structures for small,  Front End Web Designer: Responsible to design the user interface
medium or large part of the project
projects. You may  Back End Web Designer: Responsible for doing the coding to
allocate roles and establish connection between database, server, and Browser.
responsibilities as per  Tester: Responsible to test the system and review for errors
your work breakdown  Architect: Responsible for configuring hardware for the website
structure.
If it is for your own
business, you will
need to access this
information following
any relevant policy
and procedures.

For each team Questions to be asked:

member you select,
 How long will it take to complete my website?
you will need to
determine their  Will the website be secure?
training and support  What can we expect from my finished website?
needs as relevant to
their participation in  Will the client be able to change things on my website after its
the project. launch?

Document at least  What if the client is not happy with the design?
five questions that  Will the website be backed up regularly?
you can ask your
 How can we increase the outcome of our project?
team at the meeting
in the following
activity to find out
about their training
and support needs.
These can be general
or specific to the
project.

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Describe the values Values that the team needs to abide by during the project:
and standards of  Openness
behaviour that the
team needs to abide
 Volunteerism
by during the project.  Enthusiasm
Describe at least
three values and  Respect
three standards of  Integrity
behaviour.
 Teamwork
These will be
discussed at the  Passion
project team meeting
in the next activity
and you will need to Standards that the team needs to abide by during the project:
ensure these values  Treating others with dignity and respect
and standards are
 Support and enhance interdepartmental interfaces and teamwork
agreed with the team.
 Understand and consider the needs and effects of your work on
others
 Demonstrate the ability to solve problems and make timely decisions
 Actively seeking and receiving responses for improvement
 Constantly sharing knowledge and information

Project partitioning for this project I will be using Waterfall project management. Waterfall
Describe how project project management is a sequential, linear project management process.
partitioning will occur It consists of several separate stages. No stage is started until the
as per the system previous stage is completed, and the completion of each stage is final -
development life cycle waterfall management does not allow you to go back to the previous
that will be used and stage. The only way to revisit a phase is to start over at phase one. The
taking into account process is as follow:
risks.

Requirements Gathering and Documentation

At this point, you should be able to gather comprehensive
information about what is required for this project. You can collect

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 this information in a variety of ways, from interviews and
questionnaires to interactive brainstorming. By the end of this
phase, the project requirements should be clear and you should
have
System Design
Using established requirements, your team designs the system.
No coding will be done at this stage, but the team will establish
specifications, such as programming languages or hardware
requirements.

Implementation
In this phase the coding takes place. Developers use information
from the previous stage to create a functional product. They
usually implement the code in small pieces that are integrated at
the end of this phase or at the beginning of the next.

Testing
After all coding is complete, it is time to start product testing.
Testers methodically find and report any issues. In the
event of serious problems, your project may need to be
returned to Phase 1 for reassessment.

Deliver/Deploy
At this stage, the product is complete and your team submits the
deliverable for deployment or release.

Maintenance
The product has been delivered to the customer and is in use.
When issues arise, your team may need to create patches and
updates to address them. Likewise, key issues may require a
return to the first stage.

Email Dear Project Manager.

Include an email here The project management phase of this project has been completed. We have
summarising your collected required information to execute the project to the next step and all
work on Portfolio – the planning was prepared based on the information. All the device were
Section 2. Seek planned according to the budget.
feedback on and
I am sending this email on your convenience to give approval to begin the
approval for your
next step of our project. If you have any questions about this, please do not
Project Management
hesitate to contact me.
Plan.
Thank you for providing your precious time.
Your assessor will
provide you with Regards,
feedback which you Prashan Shrestha
must document below
and indicate how you
have used the
feedback.

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Feedback
Document the
feedback you were
provided with and
include the updated
part of your document
or section of the
document.

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Section 3: Project management plan meeting
Document the ideas Values that the team needs to abide by during the project:
your team came up  Openness
with on project team
values and standards
 Volunteerism
of behaviour.  Enthusiasm
Based on this  Respect
document the values
and standards that  Integrity
this project will be  Teamwork
based on.
 Passion

Standards that the team needs to abide by during the project:

 Treating others with dignity and respect
 Support and enhance interdepartmental interfaces and teamwork
 Understand and consider the needs and effects of your work on
others
 Demonstrate the ability to solve problems and make timely decisions
 Actively seeking and receiving responses for improvement
 Constantly sharing knowledge and information

Describe the training Questions to be asked during meeting:

and support needs
 How long will it take to complete my website?
your team indicated
they will need for the  Will the website be secure?
project.  What can we expect from my finished website?
 Will the client be able to change things on my website after its
launch?
 What if the client is not happy with the design?
 Will the website be backed up regularly?
 How can we increase the outcome of our project?

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Section 4: Project execution and monitoring
Current project status All the works are going according to the plan. Till far no issues have popped
up. The progress is as below:
You are to report on
the status of the  Progress of the project team’s activities to date
project including:
 Quality of project deliverables as measured against quality control
 Progress of the standards
project team’s
 Project risk and issues
activities to date
 Project scope changes
 Quality of project
deliverables as
measured against Progress of the project team’s activities to date:
quality control
standards The development of the website is going on smooth as planned. The
progress as follows:
 Project risk and
issues  Home page: Completed

 Project scope  About page: Completed

changes  Product page: Ongoing
If this is for the case : We are waiting for the staff to get approved on the
study business, images and price of the products to be uploaded in the
review the information website.
in the simulation
 Contact page: Completed
pack. If it is for your
own business, collect So, we have completed all the main page out of four and was approved on
the information those. We will resume our work after we get approved on the request.
according to your
workplace’s
procedures and Quality of project deliverables
document it here. The stander of the project was meet as per the organization's standards.

Project risk and issues

 Insufficient working time
 Insufficient Budget to use best working tool
 Few and unskilled working workforce
 Less information regarding the project
 Natural Disturbance
Issues
 It was hard to get some of the administrative members trained due to
their background. But they are learning slowly and is going well.

Project scope changes

There is not any additional information provided us till now, the primary

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 project plan has not changed.

To ensure you Dear manager

manage each
It is a pleasure to inform you that all the progress are going as planned. All
member of the project
the members are working hard and with heart. Please view the following
team you need to
documents and link to the website to give your approval.
send them the status
report. Develop an Thank you for providing your precious time.
email to send to the Regards,
project team with the
status report attached. Prashan Shrestha

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Section 5: Project testing and closure
System testing and Dear Team Member,
handover
I would like to congratulate you for completing the website. You all worked
You are to manage with Heart and Dedication to complete this project on time. I went through the
system testing and website and it is looking great. But before we deploy the website, I would like
handover activities. If to suggest you to do the following tests;
you are completing
Functional testing:
this for the case study
The system is tested against functional requirements and specifications.
organisation develop
an email for your  HTML and CSS syntax
team regarding the
 Internal links
testing that needs to
take place to ensure Interface Testing:
the system is working It tests those interactions between the web server and application server
and the handover interfaces are running smoothly.
activities that are to
occur. Base this on  Web server and application server interface.
the project status  Application server and Database server interface.
reports included in the
simulation pack. If
you are completing Compatibility Testing:
this for your own
business, you should For ensuring application is compatible with all browsers and devices
also include evidence  Browser compatibility: To make sure that website is functioning
of system testing and correctly across the different browsers.
handover activities
 Operating system compatibility: To make sure that website runs
such as emails to
smoothly on Windows, macOS, Linux, etc
your team/clients.
 Mobile compatibility: To make sure that website runs on different
devices and functions just as well on Android than it does on iOS

Performance Testing:
For ensuring the overall user interface and stability of the website.
 Response time
 Stability
 User Interface
 Resource uses

Security Testing:
Ensuring how website is protected against unauthorized access and harmful
actions through viruses or other malicious software.
 Authentication
 Authorization
 Confidentiality
 Availability

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  Integrity
 Non-repudiation

Thank you for your cooperation.

Regards,
Prashan Shrestha

IT support and IT Biz Solutions Maintenance and Service Level Agreement

maintenance plans
 Statement of Intent
Prepare an IT support The aim of this agreement is to provide a basis for close co-operation
and maintenance between NATIVE SPICE BUSH AUSTRALIA and IT Biz Solutions, for
plans for the new support services to be provided by IT Biz Solutions to NATIVE SPICE BUSH
system. AUSTRALIA, thereby ensuring a timely and efficient support service is
available to NATIVE SPICE BUSH AUSTRALIA end users. The objectives of
You should also
this agreement are detailed in Section
document the disaster
recovery plan for the This agreement is contingent upon each party knowing and fulfilling their
new ICT system. responsibilities and generating an environment conducive to the achievement
and maintenance of targeted service levels.
If this is for the case
study business,  Objectives of Service Level Agreements
review the information To create an environment which is conducive to a co-operative relationship
in the simulation pack between IT Biz Solutions and NATIVE SPICE BUSH AUSTRALIA to ensure
under IT Biz Solutions the effective support of end users to document the responsibilities of all
Services and support parties taking part in the Agreement To ensure that NATIVE SPICE BUSH
provided and AUSTRALIA achieves the provision of a high quality of service for end users
populate the SLA with the full support of IT Biz Solutions. To define the commencement of the
template provided. agreement, its initial term and the provision for reviews To define in detail the
Include the populated service to be delivered by IT Biz Solutions and the level of service which can
template here. be expected by NATIVE SPICE BUSH AUSTRALIA, thereby reducing the
risk of misunderstandings To provide a common understanding of service
If it is for your own
requirements/capabilities and of the principals involved in the measurement
business, collect the
of service levels To provide for all parties to the Service Level Agreement a
information according
single, easily referenced document which caters for all objectives as listed
to your workplace’s
above
procedures and
document it here.  Maintenance
Definitions "Maintenance Service Fee" shall mean a rate paid by the Client
for website maintenance and maintenance related support. This fee is paid
monthly/yearly. The fee depends on the selection of the maintenance level
upon application. “Website Maintenance” shall mean basic website changes
and additions and does not including Server-Side Scripting or Database
modifications. “Server-Side Script” shall mean a program that is processed
on the server, before the information ever reaches the user’s computer.
These programming languages include but are not limited to PHP, ASP and
ASP.NET. “Term" shall mean the initial (12) twelve-month term of Website
Maintenance after election by Client. "Renewal Term" shall mean any (12)

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 twelve-month term of Website Maintenance services elected by Client after
the Term.
 Services
The following is a list of the agreed services to be provided by IT Biz
Solutions to NATIVE SPICE BUSH AUSTRALIA and the agreed fees for
each:
 Website Maintenance Agreement Term
The term of this agreement is a (12) twelve-month term. The renewal
term will automatically start once the term has lapsed unless termination has
been received.
 Website Maintenance Agreement Termination
a. The term or renewal term can be terminated as per a 10-day
cooling off period after the commencement or renewal date of the
agreement. Notice of this termination must be made in writing.
b. If the Client terminates the agreement prematurely to its term,
then any unpaid Maintenance Service Fee’s will be invoiced based
on the longest serving level.
c. Amendments to Contract the Level of your Website Maintenance
Agreement can be modified by giving 30 days’ notice in writing.
 Client Responsibilities
 Obligations the Client agrees to provide IT Biz Solutions with
reasonable access to all necessary personnel to answer any
questions about any problems reported by the Client regarding the
Software. Client also agrees to promptly implement all updates
provided by either a 3rd party or IT Biz Solutions, if requested. When
requested and necessary, the Client shall provide IT Biz Solutions in
writing a reasonable description of the maintenance required along
with any additional information or software required to complete the
Website Maintenance.
 Primary Contacts the Client shall appoint one (1) individual within
Client's organisation to serve as primary contact between the Client
and IT Biz Solutions and to receive support through IT Biz Solutions’
telephone support centre. All the Client's support enquiries shall be
initiated through these contacts and logged internally.
 Level of Effort 99% of the time IT Biz Solutions will start working on
your Website Maintenance within three (3) working days of receiving
the request.
 Error Correction Upon identification of any Website Maintenance
error, the Client shall notify IT Biz Solutions of such error and shall
provide IT Biz Solutions with a problem report and enough
information to reproduce the error. IT Biz Solutions shall use its
reasonable efforts to respond to problem reports. IT Biz Solutions
shall begin to correct any reproducible Website Maintenance errors
in the Software attributable to OPTINFRA with the level of effort

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 commensurate with the error within two (2) business days based on
the severity of the errors. IT Biz Solutions shall not be responsible for
correcting any errors not attributable to IT Biz Solutions.
 Go Live Policy No software, error correction or modification will go
live on Fridays unless otherwise agreed upon. Support is limited over
the weekend and this policy is designed to reduce the risk of critical
errors over this period.
 Increasing charges The Company may increase the Annual Charge,
Normal & Abnormal Hourly Charges as set out in this Agreement by
giving 14 days’ prior written notice to take effect at the end of the
notice period. In such an event, the Client may terminate this
Agreement before the end of the said notice period by a written
notice to the Company.
 Representatives NATIVE SPICE BUSH AUSTRALIA and IT Biz
Solutions nominate the following representatives responsible for the
monitoring and maintenance of the service agreement: NATIVE
SPICE BUSH AUSTRALIA: IT Biz Solutions:
 IT Biz Solutions Contact Information Website Maintenance service is
available from Monday to Friday. Address: 159 Farr St, Rockdale,
NSW-2216, Australia Tel: +61 02 425217587 Email:
support@itbizsolutions.com.au Web: www.itbizsolutions.com.au
Acceptance of Agreement
I have read and agreed to the above IT Biz Solutions’ Terms and Conditions
and Website Maintenance Service Agreement. Client’s Signature:
_____________________________
Date: __________________
Signature of IT Biz Solutions’ Representative:
___________________________
Date: ______________________
The business proposal fees total more than $10,000 Closing the contract
depends on a discount being given

Email Dear manager

Include an email here It is an immense pleasure to inform you that the project has exit its final stage
to obtain final project and is now complete. Please view the following documents and link to the
sign off and to inform website to give your final approval.
of the project closure.
Thank you for providing your precious time.
Regards,
Prashan Shrestha

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Project review The project was completed successfully with all the hard work and dedication
of the team members and staffs.
Reflect on the project
that you have  What went well?
conducted by
 All the information and documentation were on time
answering the
following questions:  Planning and meeting showed some extra results

 What went well?  All the staffs and members worked with dedication

 What did not?  What did not?

 How would you  A bit difficulties while training the staffs

improve future  There was some trouble doing the testing of the website
projects you
undertake?  How would you improve future projects you undertake?

With regards to  Separate a bit more time while doing testing

improvement, identify  Provide more time to train the organization staffs.
a formal or informal
network focussing on
project management
that you are
interested in. What
information does this
network that will help
you with future
project.

Project documentation
Save all the files you
have created for this
project in a clearly
labelled folder and
take a Screenshot.

Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Manage project definition activities by:

 Confirming the project governance

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 policy and processes for the project
 Confirming the business problem
relevant to the project, opportunities
and project objectives
 Developing a project charter, that
includes a preliminary statement of
project scope
 Conducting a feasibility study
 Preparing a project business case
 Obtain sign-off on project charter

Develop a project management plan that

includes
 Project requirements, constraints
and risks
 How information will be gathered for
the project
 Project partitioning as per the
selected system development life
cycle
 A work breakdown, including project
schedule
 Project budget
 Project team and their roles and
responsibilities

Obtain sign-off for the project

management plan and all of its
components?

Communicate with the project team by

presenting the project management
plan?

At the presentation, determine training

and support needs of team members?

At the presentation, discuss and agree

upon project team values and
behavioural standards?

During the team meeting, demonstrate

effective communication skills including:
 Speaking clearly and concisely

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 Clearly confirming project
requirements
 Using relevant industry language
 Using non-verbal communication to
assist with understanding
 Asking questions to identify
required information

 Responding to questions as
required

 Encouraging discussion
 Using active listening techniques to
confirm understanding

Manage project execution activities by:

 Monitoring and reporting on project
team work activities
 Monitoring and reporting on the
quality of project deliverables as per
quality control standards
 Monitoring and reporting on project
scope changes, risks and issues.
 Controlling all project activities
through developing a project status
report with issues and actions
required.

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Finalising the project by:
 Identifying system testing and hand
over requirements and directing the
project team to complete these.
 Preparing IT support and
maintenance plans and documents

Closing the project by:

 Obtain final project sign-off for the
project
 Conducting a post project review
and reporting on outcomes.
 Reviewing and updating disaster
recovery plan documentation.
 Save and back up all project
documentation.

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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Final Results Record
Student name:

Assessor name:

Date

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: _________________________________________ Date: _________________

 I hereby certify that this student has been assessed by me and that the assessment has been carried out
according to the required assessment procedures.

Assessor signature: _______________________________________ Date: _________________

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