061005T4ICT

ICT TECHNICIAN LEVEL 6

IT/CU/ICT/BC/03/6/B
WORK ETHICS AND PRACTICES
OCTOBER 2024

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND

CERTIFICATION COUNCIL (TVET CDACC)

WRITTEN ASSESSMENT

TIME: 2 Hours

STUDENT’S NAME ............................……………ADM NO……………....

INSTRUCTIONS TO CANDIDATE

1. Answer ALL questions in this paper.

2. You are provided with a separate answer booklet.

3. Marks for each question are as indicated.

4. Do not write on the question paper.

This paper consists of 2 pages with 8 questions.

Candidates should check the question paper to ascertain that all pages are printed
as indicated and that no questions are missing.

Turn Over
1. Jane and Joseph are discussing the launch of a new product. Jane wants to ensure the
campaign includes diverse perspectives, while Joseph is focused on sticking to the
original plan. Provide examples in each case to differentiate between assertiveness and
aggressiveness. (4 marks)
2. Emma is a team leader at a tech company facing declining morale among her team due
to increased workload and tight deadlines. Highlight four ways in which self-awareness
would be beneficial for Emma’s personal growth. (4 marks)
3. Healthy lifestyle practices promote overall well-being and reduce the risk of chronic
diseases. Outline four healthy lifestyle practices and briefly describe how each
contributes to overall well-being. (8 marks)
4. Alex and Jamie frequently clash over differing approaches to handling customer
complaints. Their ongoing conflict affects team morale and service quality. Explain
four ways in which emotional intelligence could help resolve their conflicts. (8 marks)
5. Monitoring and evaluating targets involves assessing progress toward specific goals and
contributes to professional development. Outline four ways in which monitoring and
evaluating performance targets contribute to professional development.
(4 marks)
6. Time management techniques are crucial for planning, prioritizing, and executing tasks
effectively, ensuring that time is used efficiently. Outline four effective time
management techniques. (4 marks)
7. High self-esteem enables individuals to pursue goals, face challenges, and foster healthy
relationships. Discuss four factors that contribute to developing and maintaining high
self-esteem. (8 marks)
8. XYZ Limited is facing increasing pressure to meet tight deadlines for a major product
launch. Team members report feeling overwhelmed, leading to decreased productivity
and rising tension among colleagues. Explain five strategies that you can recommend to
Team members of XYZ to help address work-related stress. (10 marks)
1. Assertiveness vs. Aggressiveness (4 marks)

 Possible Answers (1 mark each):

o Define Assertiveness: Clearly state what assertiveness means.
o Example of Assertiveness: Provide a situation where Jane expresses her desire
for diverse perspectives respectfully.
o Define Aggressiveness: Clearly state what aggressiveness means.
o Example of Aggressiveness: Provide a situation where Joseph insists on the
original plan forcefully, disregarding others' opinions.
o Alternative Assertiveness Example: Jane asks for input from all team members
during a meeting.
o Alternative Aggressiveness Example: Joseph dismisses Jane’s ideas with
sarcasm, undermining her contributions.

2. Self-Awareness for Personal Growth (4 marks)

 Possible Answers (1 mark each):

o Identify Strengths and Weaknesses: Explain how recognizing these can aid
Emma’s development.
o Emotional Regulation: Discuss how self-awareness helps manage emotions
during stressful situations.
o Improved Communication: Describe how understanding oneself can enhance
interactions with the team.
o Decision-Making: Illustrate how self-awareness influences better choices in
leadership.
o Feedback Reception: Explain how being self-aware helps Emma accept and
learn from constructive criticism.
o Stress Recognition: Discuss how knowing her stress triggers allows her to
implement coping strategies.

3. Healthy Lifestyle Practices (8 marks)

 Possible Answers (2 marks each):

o Balanced Diet: Describe how it contributes to physical health and energy levels.
o Regular Exercise: Discuss benefits for mental health and reducing stress.
o Adequate Sleep: Explain its role in cognitive function and overall well-being.
o Stress Management Techniques: Describe methods (like mindfulness) and their
impact on emotional health.
o Hydration: Discuss how drinking enough water improves physical and mental
performance.
o Limit Alcohol and Smoking: Explain how reducing these substances lowers
health risks and enhances well-being.
4. Emotional Intelligence in Conflict Resolution (8 marks)

 Possible Answers (2 marks each):

o Empathy: Explain how understanding each other’s feelings can reduce tension.
o Active Listening: Discuss how this fosters a respectful dialogue.
o Self-Regulation: Describe how managing one’s emotions helps maintain
professionalism.
o Social Skills: Illustrate how effective communication can resolve
misunderstandings.
o Conflict Resolution Skills: Discuss how emotional intelligence allows Alex and
Jamie to negotiate and find common ground.
o Awareness of Nonverbal Cues: Explain how recognizing body language can
help de-escalate tensions.

5. Monitoring and Evaluating Performance (4 marks)

 Possible Answers (1 mark each):

o Goal Clarity: Discuss how clear goals guide professional growth.
o Feedback Mechanisms: Explain the importance of feedback for improvement.
o Self-Reflection: Describe how evaluating one’s performance encourages self-
assessment.
o Accountability: Discuss how monitoring fosters a sense of responsibility.
o Skill Development: Explain how identifying gaps in performance can lead to
targeted training opportunities.
o Career Progression: Discuss how regular evaluations can inform promotion and
advancement opportunities.

6. Time Management Techniques (4 marks)

 Possible Answers (1 mark each):

o Prioritization: Explain how prioritizing tasks helps manage workload.
o Setting Deadlines: Discuss the importance of creating timelines for tasks.
o Using Tools: Mention tools (like calendars or to-do lists) that aid in organization.
o Time Blocking: Describe how allocating specific time slots for tasks enhances
focus.
o Eliminating Distractions: Explain strategies for minimizing interruptions to
improve productivity.
o Reviewing and Adjusting Plans: Discuss the importance of regularly reviewing
schedules and making necessary adjustments.
7. Factors Contributing to High Self-Esteem (8 marks)

 Possible Answers (2 marks each):

o Positive Self-Talk: Explain how affirmations enhance self-perception.
o Achievement of Goals: Discuss how reaching personal goals builds confidence.
o Social Support: Describe the impact of supportive relationships on self-esteem.
o Resilience: Illustrate how bouncing back from failures contributes to a positive
self-image.
o Self-Care Practices: Discuss how engaging in self-care improves overall well-
being and self-regard.
o Setting Boundaries: Explain how knowing and asserting personal limits
enhances self-respect and self-worth.

8. Strategies to Address Work-Related Stress (10 marks)

 Possible Answers (2 marks each):

o Open Communication: Encourage discussing stressors with team members.
o Time Management: Recommend techniques for better workload management.
o Regular Breaks: Emphasize the importance of taking short breaks to recharge.
o Support Systems: Suggest forming support groups within the team.
o Stress Management Training: Recommend workshops or resources on stress
relief techniques.
o Setting Realistic Goals: Encourage setting achievable targets to avoid
overwhelm.
o Promoting a Positive Work Culture: Discuss the importance of fostering an
environment that values well-being.