Rahul Kole

+1 901-565-1272
mail.kolerahul@gmail.com
Product Manager
https://www.linkedin.com/in/rahul-kole-3a9120257/

Professional Summary
• Product Manager with 9+years of professional experience, specializing in the testing, development, and delivery of technology
products.
• Collaborate with cross-functional teams (design, engineering, marketing, etc.) to define and prioritize product features and
requirements.
• Expertise in Project Management, including managing large projects with cross functional teams.
• Utilized Agile project management techniques to launch 5 digital products in just 10 months, exceeding business targets by 18%.
• Lead the Digital Customer Account Management Agile team in product discovery, development of product goals and product
strategy.
• Lead the ERP upgrade effort and addressed issues such as capacity planning, Unix environment setup and copy of product line to
upgraded system.
• Researched and evaluated new machine learning technologies for a financial services client, resulting in the adoption of a new
algorithm that improved fraud detection rates by 20%.
• Expertise in using AI algorithms to analyze large sets of data, identify patterns, and make predictions.
• Develop and refine algorithms that drive the AI's decision-making processes.
• Develop and implement natural language processing (NLP) algorithms to extract meaningful insights from text data.
• Design and develop NLP-based applications to automate text-based tasks.
• Analyze and interpret text data to identify patterns and trends.
• Develop and implement machine learning models to solve complex problems.
• Managed all aspects of maintenance and support and ongoing implementation of ERP system.
• Eliciting business requirements and proficient in translating them into various Business requirement documents (BRD),
Functional requirement documents (FRD)
• Senior management leadership, interpersonal, written, and oral communication skills.
• Strong knowledge of Core Banking System, Retail and Commercial banking business, products, policies, and procedures. And
strong in Investment/Retail banking, financial statements, cash flow, financing structures, Capital Management, Asset Data, Fixed
Income, Portfolio Analysis, Stock Valuation, Capital Structures and Budgeting, Value Based management.
• Experience in understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process
Flow, Business Process Mapping, and Modeling.
• Solid experience in Finance Industry, Investment banking, Retail banking, Commercial banking, Credit Cards, Mobile Banking
and Mortgage Services.
• Design, develop, and deploy Java microservices for a suite of applications supporting insurance companies and enterprise
customers.
• Expertise in development, and deployment of Commercial Lending or Retail Lease Origination system (RLOS)
• Responsible for setting the vision for the Onboarding and delivering products for clients/
• Experience in implementation, configuration, design, analysis and understanding of SFDC CRM Application.
• Extensive experience in Finance industry, Credit Cards, Investment Banking (GL-General Ledger, Personal Accounts, Check
payment, ATM, Fraud - AML) and Mortgage industries.
• Extensive understanding of Pricing Programs, NPV calculations, Retail and Lease Contract Agreements, Dealer/Vendor
agreements, financial products in the lending and finance industry.
• Strong knowledge of Credit Ratings and score cards, Rate Cards maintenance.
• Strong Knowledge of UML, RUP, Waterfall, Agile Technologies, JIRA, SAFe and Rational Requisite Pro.
• Proficient in developing Use case scenarios to enable design and development of applications using tools like Rational Requisite
Pro, JIRA and VersionOne based on the SDLC methodology.
• Expertise in using Microsoft Visual Studio Team System for requirement management and work item tracking.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC)
processes, Object Oriented Analysis and Design (OOA/D).
• Responsible for the overall vision, roadmap, ROI, budget and competitive analysis for the product
• Extensive experience in Conducting Market Research, Feasibility Studies, and Risks Analysis
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit.
• and ROI analysis
• Azure DevOps boards for Agile/Scrum development. Creating the Epics, Features, and tasks etc.
• Extensive experience in the management of User Request Change and User Conflicts.
 Technical Skills:
o Project Methodologies o Rational Unified Process (RUP), Agile – Scrum, Waterfall
o Requirements Management Tools o JIRA, Confluence

o Databases o MS Access, SQL Server, MySQL,

o Business Modeling Tools o MS Visio, Smart Draw, Lucid Charts, Axure, Balsamiq
o Operating Systems o Windows XP/7, Windows 10, Mac, Android, iOS

o Reporting o Tool Tableau, MS Excel,

o Data cleansing TOOL o Google Refine

o Communication Tools o MS Outlook, MS teams, Cisco Jabber

• Areas of Expertise
o Waterfall and AGILE Software Development Lifecycle (SDLC) methodology
o Expertise in JIRA and Confluence Project Management tools
o Strong diagramming proficiency using MS Visio and Lucid Chart
o Communication platforms such as Zoom, Skype, WebEx, Slack, Microsoft Teams
o Microsoft Office (Word, Excel, Access, Teams, PowerPoint, Outlook, SharePoint, Visio)
o User Acceptance Testing (UAT)Unified Modeling Language (UML) and Business Process Modeling (BPM)

• Certifications & Trainings

o Certified Scrum Product Owner - CSPO
o Scrum Alliance (Jan2019 - Jan2021)
o Brainstorming trained by Synchrony Financial.
o Project Management trained by Synchrony Financial.
o Skills and Transformation trained by Synchrony Financial.
Professional Experience

Travel Port, Englewood, CO Dec 2022 –Tilldate

Product Manager/Business Analyst
Project description: This multifaceted project focuses on optimizing data utilization and enhancing system integration
across various domains within the organization. The key responsibilities span diverse areas, ranging from defining Key
Performance Indicators (KPIs) to leveraging advanced analytics tools and fostering collaboration among teams. The project
aims to improve decision-making processes, streamline operations, and ensure data accuracy and consistency.

Responsibilities:
• Lead Agile teams to complete projects with a 94% deadline completion rate.
• Facilitate communication between clients and developers to meet product requirements.
• Design and manage the product backlog and product roadmaps, improving efficiencies by 23%
• Collaborate with sales and marketing teams to create effective strategies for products.
• Analyze feedback to determine customer needs and develop solutions, leading to a $15,000 increase in revenue.
• Involved in defining the Key Performance Indicators (KPIs') and performed Scope Analysis, Impact assessment, root cause
analysis, Effort estimation, Cost-Benefit analysis, SWOT analysis, and Feasibility study.
• Developed complex data models in Power BI, optimizing data relationships and creating calculated measures to enhance data
analysis capabilities.
• Implemented and configured an ERP software package to support all aspects of supply chain management from order entry
through distribution.
• Initiated several important product improvements to Microsoft GP that resulted in Microsoft hot-fixes and improvements to
future releases of the Dynamics GP ERP package.
• Participated in digital marketing initiatives, achieving a consistent 20% increase in site traffic.
• Utilized Python to manipulate and preprocess data for analysis in Power BI. Also, employed DAX expressions to develop
insightful calculated measures and advanced calculations, enabling in-depth analysis and actionable insights.
• Integrated Power BI with external data sources, including Excel Spreadsheets and SQL Databases, using Python scripts to
provide comprehensive and unified reporting solutions.
• Develop machine learning models to solve complex problems.
 • Design and implement algorithms for data analysis and machine learning.
• Develop and maintain machine learning pipelines.
• Research and evaluate new machine learning algorithms and technologies.
• Ensured that projects within the portfolio were aligned with the company's strategic objectives and contributed to its long-term
growth and success.
• Created design systems and component libraries in Sketch to promote design consistency and efficiency across multiple
projects, enabling rapid design iterations and maintaining a unified brand experience, potentially incorporating Python
automation for design tasks.
• Lead in integrating Tableau with Hive with the help of ODBC drivers for the designing, development, and maintenance of critical
reporting solutions as per the needs of the business stakeholders, including the use of Python for data transformations.
• Assisted in planning and managing organizational changes related to workflow enhancements, ensuring smooth transitions and
user adoption.
• Design, develop, and maintain data warehouses and data marts.
• Develop and implement ETL processes to extract, transform, and load data from multiple sources.
• Experience in conducting workshops and interviews with stakeholders, including business users, subject matter experts, and
technical teams, to elicit requirements and define system specifications, with the potential use of Python for data gathering
and analysis.
• Proficiency in gathering business requirements, analyzing processes, and translating them into PEGA application features and
functionalities, with the option of using Python for data preprocessing and analysis.

ENVIRONMENT: Agile-scrum, MS Visio Lucid charts, Power BI, Figma, MS Office Suite, JIRA, Confluence, MS SQL Server, adhoc
analytics, HP ALM, Tableau, Cucumber , Hadoop HiveQL, Soap UI.

JM Family Enterprises, Deerfield Beach, FL May 2022 – Nov 2022

Product Manager
Project description:
• This project revolves around optimizing data integration, enhancing system performance, and facilitating efficient
communication within the organization. Responsibilities span a wide spectrum of tasks, including the design and
development of Integration APIs for swift data retrieval, configuration of big data frameworks like Apache Spark and Hadoop,
and utilizing AI-based solutions for supply chain optimization.

Responsibilities:

• Developed and executed a successful go-to-market strategy for a new product, resulting in a 40% increase in revenue.
• Collaborated with design and engineering teams to improve product usability and user experience, resulting in a 15% increase in
customer retention.
• Conducted competitor analysis and industry research to stay ahead of market trends and identify new opportunities for growth.
• Utilized AI-based solutions for supply chain optimization, including demand forecasting, inventory management, and logistics
planning.
• Evaluated project risks and dependencies within the portfolio, identifying potential bottlenecks, resource constraints, and
mitigation strategies.
• Maintained detailed documentation of workflow plans, process maps, and improvement strategies for reference and
compliance purposes.
• Azure provides various cost management tools and features to help businesses control and optimize their cloud spending.
• Continuously learning and staying up to date with the latest tools, technologies, and trends in Azure DevOps, including
practices relevant to Wall Street software development optimization for maximum efficiency and effectiveness.
• Continuously learning and staying up to date with the latest tools, technologies, and trends in UAT preparation and execution,
ensuring that UAT practices are optimized for maximum efficiency and effectiveness.
• Tyler provides various tools for data extraction, such as query builder and report writer. Knowing how to use these tools can
help you extract relevant data from the system for analysis.
• Tyler data can be complex and often requires cleaning before analysis. Knowing how to clean and preprocess data can help
you ensure accuracy.
• Hands-on statistical coding using R and advanced Excel.
• Continuously learning and staying up to date with the latest tools, technologies, and trends in regression testing, to ensure
that testing practices are optimized for maximum efficiency and effectiveness.
 • Oracle Enterprise Data Quality (EDQ): Oracle EDQ is a comprehensive data quality solution that allows data analysts to profile,
cleanse, and standardize data to ensure accuracy, completeness.
• Involved in collecting, processing, analyzing, and reporting social media data of specific research topics related to Wall Street
trends.
• Worked on Tracking Community Development from social media using R in the context of Wall Street analytics.
• Explored Social Media Analysis on Community Development Practices based on the results from R.
• Performed data mining, data cleaning, and explored data visualization techniques on a variety of data stored in spreadsheets
and text files using R and plotting the same using R packages.
• Collaborated with IT teams to implement integrations between Adobe solutions and OEM systems, ensuring data
synchronization, seamless customer experiences, and efficient data flow for sales and marketing activities in the Wall Street
context.
• Helped the Product owner in finalizing the Minimum viable product (MVP) and maintaining the Product Backlog and the
Sprint Backlog by assisting the Product owner in prioritization and estimation of Product Backlog Items in the context of Wall
Street software development.
• Assisted the Scrum Master to maintain the Sprint/ Release Burn-up and Burn-Down charts, Velocity Chart in JIRA.
• Managed sprints artifacts i.e. burndown charts, project velocity, sprint backlogs, and product backlogs using JIRA, managed
and shared these artifacts using Confluence tool.
• Performed data integration and data mapping management along with data cleansing while migrating data from legacy
systems to Guidewire Policy Center.
• Actively involved in product release and deployment phase to end-users after development and testing of the product and
assisted the team in preparing training material.
• Azure offers a wide range of data analytics services, such as Azure Data Lake and Azure Synapse Analytics, enabling BA
professionals to gather insights from large datasets.
• Understanding of Salesforce data model, data relationships, and data management best practices to ensure data integrity and
quality.
• Proficient in conducting user acceptance testing and supporting end users during Salesforce implementations, upgrades, and
enhancements.

• ENVIRONMENT: Agile-Scrum, Guide Wire Data Hub, MS Visio, SQL, MS Excel, MS PowerPoint, MS Office Suite, JIRA,
salesforce,JENKINS, MS-SharePoint, MS SQL Server,PEGA, Oracle, R-Studio, , Apache Spark, HDFS, Hive, Sqoop, Java, Excel.

Synchrony Financial, Stamford, CT May 2018 - January 2022

Product Owner/Product Manager
PROJECT 3
Responsibilities:
• Act as a liaison between the Business owners, stakeholders, and IT AGILE team on large and/or complex technical projects.
• Leading teams in implementing and lean project/product delivery.
• Responsible for facilitating Joint Application Design (JAD) and brainstorming sessions with the respective team members and Subject
Matter Experts (SMEs).
• Responsible for developing the business requirements in Workstation for call centers, collections, and back office, supporting future
functionality needs, platform integration, prioritization of projects.
• Handled and supported product expansion and growth of the Automation Anywhere/ RPA platform within Enterprise Operations.
• Established key performance indicators (KPIs) to measure workflow effectiveness and track progress towards optimization goals.
• Collaborated with stakeholders to allocate resources efficiently across multiple projects, balancing project priorities and optimizing
resource utilization.
• Focused on Continuous Integration, Continuous Deployment (CI/CD).
• Oversees the vision and entire lifecycle of a digital product, from inception to launch.
• Built, secured, and operated digital consumer products, Created, and re-engineered the internal triage process for Digital Portal
• Well-versed in coordinating software development life cycle (SDLC) projects with co-located, distributed, and offshore teams.
• Used Agile best practices like – timeboxing, user stories, daily stand-ups, frequent demos, test-driven development, retrospective &
continuous integration.
• Directly responsible for designing and implementing solutions for the servicing platform, developing business requirements/user
stories, user interface design, and overseeing end user testing.
• Manage risks, issues & changes throughout the project.
• Participate in cross-functional work sessions with both the business and IT customers to capture stakeholder needs and
requirements,
• Develop and create business requirements (BRD), functional requirements (FRD), and non-functional requirements documentation.
• Build and develop Requirements Traceability Matrix (RTM), Gap analysis issues, and other tracking tools.
• Advocated for continuous improvement by regularly assessing workflow performance and identifying opportunities for refinement.
 • Use MS Visio and Lucid Chart to develop process flows and diagrams to provide stakeholders with a visual representation of the
system functions.
• Developed and implemented prioritization frameworks such as the MoSCoW method, cost-benefit analysis, and the Eisenhower
Matrix to rank and prioritize projects within the portfolio.
• Provide client support and post-implementation monitoring after product release, especially when Calypso solutions are involved.
• Prepare project charter, tailor detailed project plans & schedules, review scope of work (SOW), and define tools & techniques that
help achieve the project objectives.
• Use JIRA to create user stories, acceptance criteria, assign tasks, and estimate story points for the team.
• Work with Product Owners to manage and prioritize the epics, user stories, and acceptance criteria in the backlog.
• Assist with Quality Assurance activities by conducting User Acceptance Testing (UAT), defect reporting, and ensuring proper
resolution of issues.
• Analyzed business needs and worked with technical and non-technical teams to overcome challenges, worked with business users,
stakeholders, and SMEs.
• Develop and maintain NLP models to improve accuracy and performance.
• Research and evaluate new NLP technologies and techniques.
• Collaborate with data scientists and engineers to develop NLP-based solutions.
• Develop and maintain NLP pipelines to process large volumes of text data.
• Build and deploy machine learning models in production.
• Monitor and optimize machine learning models.
• Collaborate with data scientists, engineers, and other stakeholders to develop machine learning solutions.
• Develop and maintain software libraries for machine learning.
• Managing appropriate levels of Business and IT involvement at all phases of User Acceptance / QA Testing.
• Timely, clear communication with Business and IT groups on testing progress and go-live readiness.
Synchrony Financial, Stamford, CT July 2016 – April
2018
Business Analyst
PROJECT 2
Responsibilities:
• Lead and managed full UAT cycle for the bank for multiple projects across different platforms including Business, Web, and Mobile
Testing Projects.
• Participated in project management, design, requirements definition, specification, budgeting, control, and structuring of Mortgage
processing system.
• Developed system concept, interviewed business SMEs to gather, analyzed and managed requirements.
• Utilized RUP methodology to create Process Flow, System Flow.
• Extensively involved in project documentation, including Software Requirement Specification SRS, Use Cases, User Interface
Specification, Report Specifications, Letter Specifications, etc.
• Worked on opportunities to adopt agile processes earlier than scheduled and Adhere to Agile Methodologies throughout the entire
software development process.
• Identified and assessed financial risks associated with CAPEX projects, developing risk mitigation strategies and contingency plans to
minimize potential financial setbacks.
• Azure provides extensive security and compliance features to protect data and meet regulatory requirements, which is crucial for
business analysts handling sensitive information.
• Worked on Agile SDLC methodology and assigned tasks among development team monitored and tracked progress of project.
• Researched and analyzed business needs and ways to improve property and casualty specifically policy contracts and processes
administration, with a focus on integration.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan
Monitoring Loan Origination to Loan Processing and Asset Management.
• Working with internal, external, and vendor development teams involving globally.
• Hands-on Experience on HP ALM/QC and Agile, with a focus on testing.
• Leading the online Banking testing platform for core Banking (online).
• Worked on Agile methodology and have worked closely with the PO and Scrum master on Agile projects.
• Develop and maintain data warehouse security policies and procedures.
• Develop and maintain data warehouse reporting and analytics tools.
• Develop and maintain data warehouse automation processes.
• Worked on complete end-to-end SDLC projects in Agile and Waterfall.
• Leading the UAT for business, web, and mobile-related projects.
• Developed expertise in digital banking platform involving over multiple Applications, with a focus on all applications.
Synchrony Financial, Hyderabad, India April 2015 – June 2016

Associate Analyst
PROJECT 1
Responsibilities:
 Application of Simulation to understand the current system and identify problematic areas.
 Used Simulation to verify the impact of Variability on the system and identified different levels of improvement.
 Planned activities for the Analyst group and provide estimates for Analyst activities.
 Worked in developing the wireframe and mock-ups for the prototype of the web-based portal application in MS Visio.
 Created Process blueprints for Cost and Time estimates for migrating existing Savion Business Process Applications to IBM BPM.
 Create mapping documents for ETL implementation; Create mapping documents from data source to Teradata target tables.
 Maintain regular interaction with the actors of the supported business line on the full scope of the relationships, including new and
existing work in Treasury operations.
 Worked with project stakeholders to create comprehensive business cases for CAPEX initiatives, outlining project objectives,
expected benefits, and financial justifications.
 Azure DevOps services help in automating the software development lifecycle, streamlining collaboration between developers and
BAs.
 Participated in SCRUMS and discussed the open issues and statuses related to Treasury operations.
 Has experience in Software Testing Life Cycle in domains like Debit Card Management system, Debit Card Reconciliation system, and
Treasury operations.
 Dealt with Processes, governance, policies, standards, and tools as part of MDM to consistently define and manage critical data of
the organization, including Treasury data.
 Azure offers cost management tools and features to help businesses control and optimize cloud spending.
 Excellent skill in creating Unified Modeling Language (UML) standard diagrams, including Use Cases, Activity Diagrams, Data flow
diagrams, and Sequence diagrams related to Treasury processes.
 Good experience in Capital Markets/Trading and Treasury Products: Equities, T-Bills/Bonds, Public and Corporate Debt, Fixed
Income, and Derivatives, with a focus on Treasury instruments.
 Identified and assessed new and existing risk and elevated any concerns to capital market senior Management to mitigate bank
exposure or potential loss within Treasury operations.
 Led process improvement projects within capital markets and ensured timely and accurate results of all projects, including Treasury
process enhancements and optimizations.

Education
• Bachelor of Technology from Jawaharlal Nehru Technological University Hyderabad, India (2015)