K. Charlene Morton charlenelmorton@yahoo.

com • (743) 999-0220

Executive Assistant www.linkedin.com/in/charlene-morton-397b4a99/ • King, NC

Highly accomplished and dedicated Executive Assistant with over a decade of expertise in supporting top-tier executives and
enhancing organizational effectiveness. Thrive in dynamic, high-pressure environments, seamlessly coordinating schedules,
managing complex travel arrangements, and optimizing executive workflow. Known for meticulous attention to detail, advanced
problem-solving skills, and a steadfast commitment to maintaining confidentiality and accuracy in document management. Adapt
with ease to changing technologies, having successfully transitioned to remote work while maintaining high productivity. Champion
in developing office systems that improve efficiency and clarity in internal communications, contributing to the overall success of the
organizations served.

Areas of Expertise
● Administrative Support ● Office Administration ● Expense Reporting
● Complex Travel Arrangements ● Schedule Coordination ● Document Management
● Complex Problem-Solving ● Efficiency Optimization ● Budget Management

Professional Experience
Cook Medical, Inc 2022 — 2023
Executive Assistant

Served as the primary liaison for the Executive Vice President, anticipating needs and coordinating daily schedules. Organized and
prepared materials for meetings, ensuring all participants have the necessary information in advance. Maintained and managed
Quality Management System (QMS) documentation with a focus on accuracy and confidentiality. Exercised judgment and discretion
in compiling sensitive information and responding to inquiries. Oversaw the administration of departmental budgets and the
preparation of detailed expense reports. Streamlined travel arrangements to optimize executives' schedules and maximize efficiency.
● Supported two C-level executives and twenty-four managers, demonstrating the ability to multitask in a fast-paced
environment.
● Enhanced efficiency of meeting coordination by developing a system for material preparation, resulting in a smoother workflow.
● Improved the management of QMS documents by maintaining, maneuvering, and updating an organized database system,
ensuring easy access and compliance.
● Streamlined the expense reporting process, reducing turnaround time by 30%.
● Optimized executive travel schedules, leading to a 20% reduction in travel-related expenditures without compromising meeting
objectives.

NC Department of Commerce – Division of Workforce Solutions 2017 — 2022

Provided administrative support to Regional Operations Directors, anticipating their needs and acting as a primary point of contact.
Conducted research on labor market trends and workforce regulations to inform strategic decisions. Utilized E-procurement systems
for efficient purchasing management, ensuring compliance with organizational policies. Coordinated complex travel arrangements
and related documentation, maintaining meticulous records for accountability. Organized meetings and appointments, effectively
managing multiple calendars to optimize executive schedules. Developed and designed forms and documents with advanced word
processing and layout software, enhancing office communication and presentation.

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 ● Successfully transitioned to a fully remote work environment, maintaining high productivity and attention to detail.
● Recognized by supervisors for superior proofreading skills, contributing to the accuracy of critical documents.
● Streamlined expense report and budget authorization processes, reducing turnaround time and increasing financial
transparency.
● Implemented organizational systems for document management, improving retrieval efficiency by 30%.
● Designed a new template for internal reporting that was adopted department-wide for its clarity and user-friendliness.

Winford Brown-Ramseur & Associates 2013 — 2016

Managed front office operations and ensured a welcoming environment for all clients. Coordinated the scheduling of client
appointments, verified daily schedules, and conducted reminder calls to maintain efficient office workflow. Oversaw the accurate
input and maintenance of sensitive client data in the Electronic Health Records System (EHRS), guaranteeing confidentiality and
compliance. Handled essential credentialing documents for the agency, contributing to the upkeep of professional standards.
Facilitated effective communication by organizing and documenting key points during agency and team meetings.
● Successfully set up the entire office infrastructure for a startup, transforming a space into a fully functional, bustling work
environment.
● Established and maintained systematic procedures for the Electronic Health Records System, enhancing data accuracy and
accessibility.
● Developed and implemented a streamlined appointment scheduling system, significantly reducing missed appointments and
optimizing daily operations.
● Played a key role in managing agency credentialing, ensuring all professionals met requirements and standards.
● Contributed to team efficiency by meticulously recording and distributing meeting minutes, aiding in the decision-making
process.

NC Department of Public Safety 2009 — 2012

Managed customer service operations for the Central Engineering Department, serving as the primary point of contact for internal
and external stakeholders. Coordinated accounts payable processes, including managing credit card transactions and direct billing
with vendors, ensuring accuracy and compliance with financial policies. Assisted in the development of the annual budget,
contributing to fiscal planning and resource allocation. Streamlined administrative procedures to enhance departmental efficiency
and support executive decision-making.
● Facilitated a seamless transition to a new financial software system, improving tracking of expenditures and vendor payments.
● Developed a comprehensive vendor communication strategy, reducing invoice processing time by 30%.
● Played a key role in the preparation of the annual budget, recognized for meticulous attention to detail and strategic financial
insights.

Education
Wake Technical Community College, Raleigh, NC

Forsyth Technical Community College, Winston-Salem, NC

North Forsyth High School, Winston-Salem, NC

Technical Proficiencies
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DocuSign, NC E-procurement System, Social Media Platforms (Facebook, Pinterest, etc.), Microsoft Office Suite (Word, Excel, Access,
Publisher, PowerPoint, Outlook), Adobe Acrobat Professional, NCAS (North Carolina Accounting System), QuickBooks, Alpha Flex CM
(Electronic Health Records), Adobe Sign, Ariba/SAP, Concur

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