Bernice Mata

Ventura, CA 93004
bernicedelarosa@yahoo.com
+1 805 290 2302

• Leadership/project management/operations expertise

• Extensive HR performance management, employee development, aquisition and retention
• Accomplished, independent and forward-thinking Leader
• C-Level executive support, complex calendar management, budget management
• Supervisory skills and high-touch customer service
• Confident, effective communication skills
• Organizational, analytical and critical thinking skills
• Collaborative, effective and diligent to professional development
• Committed to advance excellence in diversity, inclusion and equity

Work Experience

Executive Assistant II to Vice President of Marketing

Cox Communications Inc.-Goleta, CA
January 2024 to Present

• Manage complex calendar and scheduling for the Vice-President, coordinating meetings, appointments,
and travel arrangements
• Prepare and edit correspondence, reports, presentations, and other documents on behalf of the
President
• Screen phone calls and emails for the President, prioritizing messages and responding to inquiries in
a timely manner
• Maintain strict confidentiality of sensitive information handled by the Vice-President's office
• Coordinate logistics for executive-level meetings and events, including venue selection, catering
arrangements, and audiovisual setup
• Manage expense reporting process for the President's office, ensuring accuracy and compliance with
company policies
• Develop strong relationships with key stakeholders both internally and externally to facilitate effective
communication on behalf of the Vice-President
• Provide administrative support to senior executives within the organization as needed
• Anticipate needs of the Vice-President proactively to ensure smooth operations of daily activities
• Create efficient systems for document management, filing, record-keeping, and archiving in accordance
with organizational standards
• Collaborate with cross-functional teams to execute special projects assigned by the President or senior
leadership team
• Coordinate travel arrangements including flights, accommodations, transportation logistics for
domestic/international trips taken by the Vice-President or accompanying staff members
• Plan itineraries ensuring all necessary details were arranged such as meeting locations/times/dates/
attendees
• Liaise between external vendors/service providers (hotels/car rental agencies) negotiating contracts/
rates/billing terms
• Schedule meetings with internal/external stakeholders using Outlook or other scheduling tools
• Prepare meeting materials including agendas, presentations, reports etc. ensuring timely distribution
to attendees
• Take minutes during meetings capturing key discussion points/action items for follow-up purposes
• Manage confidential documents/materials related to executive-level discussions/projects/initiatives
• Maintain a high level of professionalism and discretion when handling sensitive information

Office Manager/Administrative Assistant III

Ventura Unified School District-Ventura, CA
August 2013 to July 2024

• Managed daily office operations, including scheduling appointments, coordinating meetings, and
handling correspondence
• Leadership/project management/operations expertise
• Extensive HR performance management, employee development, aquisition and retention
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and
coordinating candidate assessments
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to
workflow
• Prepared reports on office expenses, budget variances, and operational performance for senior
management review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth
functioning of office equipment
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without
compromising quality or service levels
• Developed standardized procedures for administrative tasks such as travel arrangements, expense
reporting, and meeting coordination
• Provided training to new employees on company policies/procedures as well as proper use of office
equipment/software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/
subcontractors in a professional manner
• Led a team of administrative staff members in achieving departmental goals through effective
delegation of tasks
• Developed and implemented employee recognition programs to boost morale and increase employee
engagement
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures

Executive Assistant to CEO

Ocean Breeze Ag Management-Oxnard, CA
February 2012 to March 2013

• Managed complex calendar and scheduling for CEO, coordinating meetings, appointments, and travel
arrangements
• Screened and prioritized incoming emails, calls, and correspondence for CEO, ensuring timely response
and follow-up
• Prepared executive-level presentations, reports, and documents with high attention to detail and
accuracy
• Maintained strict confidentiality of sensitive information while handling all administrative tasks for the
CEO's office
• Developed strong relationships with key stakeholders including clients, investors, board members, and
senior executives
• Managed expense reporting system for CEO's department by accurately tracking expenditures and
reconciling accounts on a regular basis
• Organized company-wide events/employee recognition programs to foster team spirit and boost morale
• Coordinated travel arrangements including flights, accommodations, ground transportation for
domestic/international business trips for the CEO
• Acted as a liaison between the CEO's office & other departments/external stakeholders, ensuring
effective communication & coordination
• Prepared and proofread correspondence, reports, presentations, and other documents for accuracy
and professionalism
• Supported the CEO in managing relationships with key clients through regular communication and
follow-up on action items
• Provided administrative support during board meetings including preparing meeting agendas, taking
minutes, and distributing materials

Client Relations Manager

ALL Student Loan Corporation-Los Angeles, CA
July 2007 to December 2012

• Developed and implemented strategic sales plans to penetrate new colleges and universities
• Negotiated key contracts with major clients
• Implemented CRM system to track customer interactions and improve sales forecasting accuracy
• Developed and maintained strong relationships with key clients
• Implemented effective prospecting strategies to increase new customer acquisition
• Provided exceptional customer service by promptly addressing inquiries and resolving issues
• Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts on a
regular basis
• Participated actively in industry conferences and trade shows to expand network and generate new
business opportunities
• Managed full-cycle sales process from lead generation to contract negotiation and closing deals
• Built strong rapport with clients through regular communication channels including phone calls, emails,
meetings etc
• Demonstrated expertise on product features/advantages/benefits during client interactions
• Collaborated with internal teams to resolve any customer issues or concerns in a timely manner
• Consistently achieved monthly sales quotas by effectively managing leads, conducting product
demonstrations, and closing deals

Education

Bachelor of Arts in Sociology

Cal State University Northridge

Skills
• Leadership with strong organizational and operational management experience
• Strong presentation skills
• Financial acumen
• Calendar Management
• Budgeting
• Strategic Planning
• Office Management
• Event Planning
• Public Relations
• Interpretation
• Translation
• Proofreading
• Account management
• Sales
• Bilingual
• Payroll
• Team management
• Office management
• QuickBooks
• Communication skills
• Customer service
• Hospitality
• English
• Human resources
• Leadership
• Supervising experience
• Conflict management
• Relationship management
• Financial management
• Employment & labor law
• Recruiting
• Project management
• Vendor Management
• Management
• Medical office experience

Languages

• Spanish - Fluent

Certifications and Licenses

Certified Notary Public

Assessments

Scheduling — Proficient
November 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient

Management & leadership skills: Planning & execution — Proficient

September 2023
Planning and managing resources to accomplish organizational goals
Full results: Proficient

Administrative assistant/receptionist — Proficient

September 2023
Using basic scheduling and organizational skills in an office setting
Full results: Proficient

Attention to detail — Proficient

September 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient

Call center customer service — Proficient

May 2024
Demonstrating customer service skills in a call center setting
Full results: Proficient

Legal skills — Proficient

September 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in
a legal setting
Full results: Proficient

Work style: Reliability — Proficient

September 2023
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient

Medical receptionist skills — Proficient

November 2023
Managing physician schedules and maintaining accurate patient records
Full results: Proficient

Time management skills — Proficient

June 2024
Managing one's own time to complete tasks quickly and efficiently
Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

June 2024
Knowledge of various Microsoft Excel features, functions, and formulas
Full results: Proficient
Office manager — Proficient
June 2024
Scheduling and budgeting
Full results: Proficient

Principles of accounting — Proficient

June 2024
Preparing financial records according to federal policies
Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient

Working with MS Word documents — Proficient

June 2024
Knowledge of various Microsoft Word features, functions, and techniques
Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.