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Webster Ruiter Resume Customer Success

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30 views2 pages

Webster Ruiter Resume Customer Success

Uploaded by

basicallylogs
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Webster Ruiter

(513)692-5457 • Webruiter@live.com • LinkedIn Profile

Objective
Customer Success professional with over 3 years of experience in client relationship management, account
retention, and strategic problem-solving. Proven expertise in managing client accounts, driving customer
satisfaction, and leading onboarding initiatives. Seeking to leverage CRM, leadership, cross-functional
collaboration, and process improvement skills to contribute to customer retention and business growth in a
Customer Success role.

Education
Master of Science, Industrial Organizational Psychology
Northern Kentucky University
Bachelor of Arts, Psychology
Siena Heights University

Areas of Expertise
Customer Relationship Management (CRM) • Client Onboarding & Engagement • Account Growth &
Renewals • Relationship Management • Customer Retention & Satisfaction • Cross-Functional Collaboration
• Process Improvement & Data Analytics

Core Competencies
• CRM Systems: Salesforce, HubSpot, Zoho
• Project Management: Asana, Trello
• Reporting & Analytics: Advanced Excel, Power BI

Relevant Experience
Human Resources Generalist
St. Elizabeth Healthcare
October 2023 – Present
• Managed and fostered relationships with 200+ internal clients, ensuring service alignment with their
needs, resulting in a 32% improvement in client satisfaction.
• Spearheaded the design of engagement monitoring systems to proactively identify client needs, reducing
customer turnover by 15% and decreasing vacancy rates by 30%.
• Collaborated with cross-functional teams (Finance, IT, Legal) to streamline client-facing processes,
reducing response times by 12% and increasing customer satisfaction by 23%.

Human Resources Business Partner – Interim


St. Elizabeth Healthcare
January 2024 – June 2024
• Led customer onboarding initiatives across departments, reducing time-to-value for clients by 20% and
resulting in a 25% boost in customer satisfaction.
• Implemented client-facing wellness programs that improved engagement by 25% and retention through
tailored solutions.
Partnered with cross-functional teams to optimize service delivery, leading to a 20% increase in
customer satisfaction and achieving a 92% client contract renewal rate.
Graduate Assistant Human Resources
Northern Kentucky University
July 2021 – May 2023
• Directed the onboarding process for new hires, improving client engagement and reducing onboarding
time by 20%, which enhanced new hire satisfaction by 21%.
• Handled client escalations, resolving conflicts to maintain a positive relationship with stakeholders and
ensuring client satisfaction.

Graduate Coordinator of Housing Operations


Northern Kentucky University
July 2021 – May 2023
• Developed and tracked key performance metrics related to client engagement and satisfaction, leading to
improvements in service delivery and client relationships.
• Managed housing placement and assignments for 1,000+ first-year residential students, ensuring
optimal service delivery and enhancing satisfaction rates.
• Directed complex projects by setting clear goals and ensuring timely, successful completion, contributing
to overall operational efficiency and customer satisfaction.

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