Joseph Rowell Tuason

Address: Project 8, Quezon City Philippines 1106

Mobile: +63-9662661548
Email: jrowell.tuason@gmail.com

Skills:
MS Office, Excel, PowerPoint, Outlook, SharePoint, One Note, MS Teams, Power BI, ATS, Fieldglass, Bullhorn, Beeline,
CareerBuilder, Monster, Dice, Indeed, LinkedIn, JobStreet, SmartRecruiters, Paradox, Salesforce, Genesys, DocuSign,
ActiveOps, Ceridian DayForce, Workday, Customer Service, Training, Leadership, Coaching, Conflict Resolution,
Interviewing, Client Services, Client Relations, Process Improvement, Data Analysis, Root Cause Analysis, Talent
Acquisition, Change Management, Risk Management, Stakeholder Management, People Management, Account
Management, Project Management.

Professional Experience:
Peak Outsourcing May 2024 – Present
Talent Acquisition Director
 Develop and implement talent acquisition strategies aligned with the company's goals and objectives. Design
and execute recruitment marketing strategies to attract top talent. Forecast hiring needs based on business
growth and market trends.
 Lead, mentor, and manage the talent acquisition team (PH and Belize) with the TA Manager and Sourcing
Manager as direct reports to achieve recruitment goals. Provide ongoing training and development
opportunities for the recruitment team. Foster a collaborative and inclusive team environment.
 Streamline and optimize the recruitment process for efficiency and effectiveness. Implement best practices and
innovative recruitment techniques. Ensure a seamless and positive candidate experience throughout the hiring
process.
 Partner with hiring managers to understand their staffing needs and provide expert advice on talent acquisition.
Collaborate with HR and other departments to align recruitment strategies with overall HR initiatives.
 Build and maintain relationships with external recruitment agencies and vendors.
 Establish and track key performance indicators (KPIs) for the talent acquisition function. Analyze recruitment
data to identify trends, challenges, and opportunities for improvement.
 Prepare and present regular reports on recruitment metrics to senior leadership.
 Enhance the company’s employer brand to attract high-quality candidates. Utilize social media and other
platforms to promote the company’s culture and values. Organize and participate in job fairs, networking
events, and other recruitment activities.
 Manage the talent acquisition budget and allocate resources effectively. Evaluate and negotiate contracts with
external recruitment vendors. Ensure cost-effective recruitment practices.
 Ensure adherence to all legal and regulatory requirements in the recruitment process. Mitigate risks associated
with hiring and onboarding new employees. Maintain up-to-date knowledge of employment laws and
regulations.
 Implement and manage applicant tracking systems (ATS) and other recruitment technologies. Stay updated on
the latest recruitment tools and software to enhance the hiring process. Leverage data analytics to make
informed recruitment decisions.

Cielo Talent Inc. Apr 2020 – Dec 2023

Cielo Talent Inc. / Viventis Nov 2019 – Apr 2020
Sr. Delivery Leader – Operations & Process
 Industry Sector: Healthcare, Life Sciences, Technology, FMCG, BFSI.
 Stakeholder management; Identifying and comprehending the diverse needs, expectations, and interests of
stakeholders. Tailoring strategies or actions to align with these requirements.
 Risk and Issue Management: Anticipating potential risks or issues that may affect stakeholders and taking
proactive measures to mitigate them. Addressing concerns promptly and effectively.
  Spearheaded the Account Implementations in onboarding new clients, planning and strategy, team allocation,
internal alignment, Configuration or Customization, Training and Knowledge Transfer, Testing and Quality
Assurance, Post-Implementation Support, client review and feedback.
 Managed the general workflow of assigned team and delegate job assignments for technology and volume
hiring client projects.
 Performed a wide range of managerial responsibilities, including interviewing, hiring, coaching, managing, and
developing employees; planning, assigning, and directing work.
 Mentored and guided team members through necessary processes.
 Established regular communications with the team, such as 1-1 meetings and team meetings with established
agendas.
 Provided expertise on technology systems and functions (ex, Process flows, internal and client ATS).
 Managed and document process changes requested by client, update in process map as well as in systems, and
communicate changes to team. May design and/or recommend new or updated processes, team configuration,
etc. as necessary.
 Ensured team is meeting Service Level Agreements (SLA's) by managing productivity through scorecards and
appropriate metrics.
 Coordinated with key stakeholders to implement competitive compensation and benefits packages to attract
top-tier professionals.

Collabera Inc. Jul 2015 – Aug 2019

Delivery Leader – Recruitment & Operations
 Industry Sector: Digital, Technology, FMCG, BFSI, Healthcare, Life Sciences.
 Leading, mentoring, and managing a team of 10 to 15 Recruiters in full life cycle of staffing and recruiting, right
from sourcing, screening, interviewing; through to delivery of the Consultants (IT/ Functional Professionals).
 Managed day-in and day-out coordination of Recruiters, Delivery, Sales, Operations, Employee Relations, and
Accounting Team for an organized/smooth process of on-boarding and project completion of consultants.
 Responsible for leading Recruitment and Delivery Relations initiatives to satisfy the staff augmentation needs of
Various Fortune 500 clients in the Financial Services, Manufacturing, Healthcare, Pharmaceutical and IT services
arena.
 Partnered with the HR and leadership teams of respective institutions to understand talent needs, devise
creative sourcing strategies, and build a pipeline of talent for specific roles.
 Managed relationship with key business clients, advanced the overall recruitment strategy including sourcing
channel management, employment brand, sourcing effectiveness.
 Set monthly, quarterly and Yearly Targets for the Recruiters and mentored and lead them to achieve the set
goals.
 Resolved operational problems and challenges, as needed, ensures task completion and performance goals are
met such as accuracy, timeliness, attendance.
 Responsible in delivering a team culture of professionalism, results orientated, supportive, and collaborative
behavior.
 Established recruiting requirements by studying organization plans and objectives; meeting with managers to
discuss needs and determines applicant qualifications by interviewing applicants; analyzing responses; verifying
references; comparing qualifications to job requirements.
 Responsible in internal company hiring by conducting applicant interview and on-boarding of new employees.
 Implemented innovative compensation and benefits packages that attract and retain top-tier talent. My
approach involves aligning these packages with organizational goals, ensuring a balance between
competitiveness and cost-effectiveness. Through strategic partnerships with key stakeholders, I've optimized
compensation structures to attract high-caliber professionals while maintaining fiscal responsibility.

PSG Global Solutions Feb 2014 – Jun 2015

Senior Technical Recruiter
 Partnered with hiring managers to understand staffing needs and developed recruitment strategies to attract
top talents.
  Sourced candidates through various channels, including job boards, social media, professional networks, and
employee referrals.
 Screened resumes and conduct initial interviews to assess candidates' qualifications, skills, and cultural fit.
 Coordinated and scheduled interviews with hiring teams, ensuring a positive and efficient candidate experience.
 Managed the full recruitment lifecycle, from candidate sourcing and screening to offer negotiation and
onboarding.
 Built and maintained relationships with candidates, ensuring a positive experience throughout the hiring
process.
 Ensured that I'm updated on industry trends, market intelligence, and best practices in technical recruiting.

United Health Group Feb 2013 – Feb 2014

Provider Services Representative
 Provide responsive and professional customer service to providers regarding status of medical and dental
claims.
 Utilize necessary resources and navigate systems efficiently to accurately verify eligibility and provide
verification of benefits.
 Assist providers in getting set-up and utilizing Provider Portal; work with members of staff on identifying process
improvements.
 Settle insurance claims by evaluating the facts of a customer situation surrounding the claim and determining
whether the loss is covered and what the compensation should be.

Stream Global Services Jan 2011 – Feb 2013

Retention Specialist
 Provided detailed transaction process and calculations.
 Offered customers the best options to benefit their needs and have them consider continuing their subscription.
 Exceeded expectations and maximized my capabilities and growth within the company.
 Handled intricate issues and scenarios while providing the best resolution on customer concerns.

Educational Background:
Our Lady of Fatima University May 2006 – Oct 2010
Bachelor of Science in Nursing

References are available upon request.