Julian Dylan Door-Rodriguez
Julian Dylan Door-Rodriguez
Skills
● Organized
● Bilingual
● Very proficient troubleshooter
● Sharp problem solver
● Self-oriented
● People skills
● Communication skills
● Quality focused
● Team collaboration
● Multitasking
● Fast learner
● Phone skills
Summary
Customer service representative with experience in technical support.
Background in sales and outgoing when it comes to learning new tasks.
Critical thinker that is willing to solve the customers issue. Always looking
forward to exceed the expectations.
Experience
Customer service representative, language line, technical support,
customer relations (2nd level).
Alorica – El Paso, TX
I was a sales agent and made sure customers were informed about all
promotions and packages available in the market. My job was to
persuade the customer into buying our service and selling the value of
the product and not just the product itself.
Condunet – El Paso, TX
I was a Retention specialist at an inbound call center. My job was to
avoid service disconnects and contract cancelations by showing the
customer the benefits of keeping their services with the company (Cox
communications). I had to sell the value of the product and rebuttal
against competitor offers.
Education
In progress, Business
Central New Mexico Community College – Albuquerque, NM