QRO Certification LLP

ISO 9001:2015
2nd surveillance Audit
Report

Name of the Pedro Rico Mucanha Prestação de Serviços (RicoOrganizações)

Organization
Address R. Ndunduma 153, Luanda, Angola.

Site Address (If any) NA

E mail id apoiocliente@ricoorganizacoes.co.ao
Contact Person Edson Cristovao Edsoun
Telephone/Fax +1 571-533-1112
Scope “Laboratory Services, Recalibration Services, Inspection and
Recertification Services (NDE, NDT), Offshore Man power
support, Provision for High Pressure Technology, Hydraulic
and Industrial Hoses, Fittings, Quick connectors and Valves,
Test and Pressure Measurement, Oilfield connections
(1502…), Filtration components, Hydraulic and Industrial
Lubricant, High pressure test bay Safety systems and Rigid
and Flexible Metallic Pipeline/Joints”.
Audit Team Rico Organizações No of Mandays: 1
Starting date of Audit 2 Surveillance Audit – November 03rd 1pm to 3 pm (IST)
nd

End date of Audit 2nd Surveillance Audit – November 03rd 1pm to 3 pm (IST)
Brief about the Rico Organizações is a Service Provider company that provides
organization technical support in the hydraulic area for oil companies in
Angola and in many African countries. The quality of service and
competitive prices makes Rico Organizações a leader in service
requests by major oil companies in the country.
Purpose of Audit To verify the implementation of the Quality Management System
as per the ISO 9001:2015 Standard Requirement, verification of
records for the conformity of the implementation
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ISO 9001:2015
2nd surveillance Audit
Report

CHANGE DETAIL:

Audit Duration for Surveillance

Are quoted man-days Not applicable

adequate?

Any change in Not applicable

employee detail?

Any Change in Scope? No

Any additional NA
Information:

Team Leader Declaration (Tick or cross Each Column as per applicability)

Yes Auditing is based on a sampling process of the available information
No Audit is combined, joint or integrated;
Yes The effectiveness of corrective actions taken regarding previously identified
Yes nonconformities have verified
Yes Outcomes are effective and complying.
Yes The internal audit and management review process are effective and complying with
therequirements.
Yes The scope of certification is appropriate.
Yes The capability of the management system to meet applicable requirements and expected
Yes The audit objectives have been fulfilled and achieved.

ATTENDENCE SHEET:

NAME OF PERSON DESIGNATION

Edson Cristovao Edsoun Management Representative

 QRO Certification LLP
ISO 9001:2015
2nd surveillance Audit
Report

Non-Conformities Raised
NO Minor/Major Non-conformance identified in the Surveillance audit.
(Please respond by using your own corrective action form and include the root cause analysis with
systemic corrective action. Failure to include root cause analysis with systemic corrective action will
result in your responses being rejected by Lead Auditor)

Recommendation:
The Information Security Management System complies with the requirements of the
reference standard: Congratulations, on the basis of the above summary, Lead Auditor is
pleased to put forward a recommendation for Issuance of Certificate.
Proposed Audit Date for recertification Audit - 27th
September 2024
Sign Off : (Date) 03/11/2023
QRO Certification LLP Report Submission Client Acceptance for Report
Name of Lead Auditor: Mr. Vikyath GD Name:
Signature: Vikyath GD Sign
Name of Junior Auditor: Ms. Ranjitha BN Designation:
 QRO Certification LLP
ISO 9001:2015
2nd surveillance Audit
Report

VERIFICATION OF DOCUMENTED INFORMATION & RECORDS AS PER STD

REQUIREMENT
(C- Conformity, NC-Non-Conformity, O-Observation)
ISO 9001:2015 QMS Requirements C/NC/O Document Verification
detail with statement of
Conformity
4. Context of the organisation C Procedure for identifying
4.1 Understanding the organization interested parties has been
and its context (Determination of documented. Internal &
external and Internal Issues)
External issues has been
identified. Documented
Information verified &
conforming to the standard
requirement.
4.2 Understanding the needs and C Needs & expectations of
expectations of interested parties interested parties has been
(Determination, Monitor & Review of identified, Monitored &
the Interested Parties)
reviewed at frequent
intervals. Documented
information verified &
conforming to the standard
requirement.
4.3 Determining the scope of the NC Scope of quality
quality and Information security management has not been
management system (Boundaries and documented. Documented
Type of Product and Services and any
requirement not applicable) Information for Non
conformity, action has to be
taken, concession, authority
deciding action has to be
documented &
implemented.
4.4 Quality and Information security NC Documented Information
management system and its processes for Non conformity, action
(Established, Implement and has to be taken, concession,
maintained, process and Interaction of
Process) authority deciding action
has to be documented &
implemented.
5 Leadership NC Statement of ensurity has to
5.1 Leadership and commitment be made available of leader
appointment.
5.1.1 Leadership & Commitment
(Statement of ensurity)
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ISO 9001:2015
2nd surveillance Audit
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5.1.2 Customer focus (statement of C Statement of conformity on

conformity) customer focus has been
included within the quality
policy. Documented
information verified &
conforming to the standard
requirement.
5.2 Quality policy (Establish, C Quality policy has been
Implement, Maintain, communicated defined, approved by
and understood) management &
communicated internally
and externally. Policy has
been maintained &
understood. Documented
information verified &
conforming to the standard
requirement.
5.3 Organizational roles, C Organization roles,
responsibilities and authorities responsibilities and
authorities has been
documented &
communicated. Documented
information verified &
conforming to the standard
requirement.
6 Planning C Procedure for risk
6.1 Actions to address risks and assessment has been
opportunities (Risk Assessment has documented. Risk has
done with prevention of undesirable
effects) assessment has been
performed for every one
year. It is recommended to
perform at least once in 6
months or 3 months.
Documented information
verified & conforming to
the standard requirement.
6.2 Quality objectives and planning to C Quality objectives has been
achieve them (Documented, having been documented
Measurable, Monitored and per department. Defined
communicated)
quality objectives is
“SMART” and it’s being
monitored frequently. It is
recommended that quality
policy has been
communicated. Documented
information verified &
conforming to the standard
requirement.
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ISO 9001:2015
2nd surveillance Audit
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6.3 Planning of changes (As per 4.4) C Procedure for change

and Purpose, resource availability and management has been
allocation documented & approved.
Resource availability &
allocation has been tracked
& documented.
Documented information
verified & conforming to
the standard requirement.
7 Support C Procedure for need of
external resource,
7.1 Resources infrastructure &
(Need of External resources,
People, Infrastructure, Environment, environment has been
Calibration records, Organizational documented. Calibration
Knowledge) records has been made
available. Organisation
knowledge has been tracked
& documented.
Documented information
verified & conforming to
the standard requirement.
7.2 Competence C Employee records &
(Employee records & Competence competence skill matrix has
skill matrix) been documented &
updated. Documented
information verified &
conforming to the standard
requirement.
7.3 Awareness C Awareness training been
(Quality Policy, Objectives & conducted at frequent
Effectiveness of QMS) intervals. It has to be made
sure that assessment after
awareness training has to be
performed. Documented
information verified &
conforming to the standard
requirement.
7.4 Communication C Procedure for
(what, who, when, whom, how) communication has been
defined & documented.
Documented information
verified & conforming to
the standard requirement.
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ISO 9001:2015
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7.5 Documented information C Procedure for documented

(External Origin, Creation, Updating, information has been
Distribution, Preservation, version defined & documented on
control, Retention and disposition)
origin, Creation, Updating,
Distribution, and
Preservation, version
control, Retention and
disposition. Documented
information verified &
conforming to the standard
requirement.
8. Operation C Plan, Implement and control
of process, documented
8.1 Operational planning and control information for process has
(Plan, Implement and control of
process, documented information for been carried out as planned
process carried our as planned and and Conformity of product
Conformity of product or services) or services. Documented
information verified &
conforming to the standard
requirement.
8.2.1 Customer communication C Procedure for customer
(Enquiries, Contract, order, feedback, communication on
complaints) Inquiries, Contract,
purchase order, Feedback &
complaints has been
documented. Documented
information verified &
conforming to the standard
requirement.
8.2.2 Determining of Requirements C Objective evidence for
for products and services record of contract review
(Objective evidence for record of and approval, Record
contract review and approval, Record
verification of Statutory & Regulatory verification of Statutory &
shall be referred here, record for Regulatory has been made
communication of changes, legal available, record for
requirements need to be re-verified if communication of changes
any concerns identified in Stage 1 has been documented.
audit or any new product added) Documented information
verified & conforming to
the standard requirement.
8.2.3 Review of the requirements for C Documented Information
products and services for Result of review and any
(Documented Information for Result new requirements for
of review and any new requirements
for product or services) product or services has been
documented. Documented
information verified &
conforming to the standard
requirement.
 QRO Certification LLP
ISO 9001:2015
2nd surveillance Audit
Report

8.2.4 Changes to requirements for Procedure for change

products and services C management has been
(The changed documents are aware documented & approved.
and approved by relevant person)
Documented information
verified & conforming to
the standard requirement.
8.3 Design and Development (D&D)
8.3.1 General
Establish, Maintain and Implement the C Design and development
D&D Process have been documented,
verified and approved as per
the standard requirement
8.3.2 D&D Planning (Record
reference) Design and development
8.3.3 D&D Inputs (Record reference Planning, inputs, control,
for the inputs)
8.3.4 D&D Controls (Record output, changes has been
reference & Approval) C documented and verified as
8.3.5 D&D Outputs (Record reference per the standard
for outputs) requirement.
8.3.6 D&D Changes
(Record reference for changes,
approved, validated & verified before
implementation & actions as
necessary)
8.4.1 Control of externally provided Documented Information
processes, products and services for criteria for the
(Documented Information for criteria C evaluation, selection,
for the evaluation, selection, monitoring of performance
monitoring of performance and re- and re-evaluation has been
evaluation documented & maintained.
Documented information
verified & conforming to
the standard requirement.
8.4.2 Type and extent of control C Procedure for control
(Control Verification) verification has been
documented. Documented
information verified &
conforming to the standard
requirement.
8.4.3 Information for external Competence and
providers C qualification of external
(Competence and qualification of provider has been
external provider)
documented & monitored.
Documented information
verified & conforming to
the standard requirement.
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ISO 9001:2015
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8.5.1 Control of production and Records on work

service provision instructions for the
(Records verified work instructions C processing including
for the processing including delivery
and post-delivery activities, delivery and post-delivery
characteristic of product, equipment’s activities, characteristic of
use and availability for monitoring product, equipment’s use
and measurement) and availability for
monitoring and
measurement has been
maintained. Documented
information verified &
conforming to the standard
requirement.
8.5.2 Identification and Traceability Records for identification
(Records verified for identification C batch no or serial no in
batch no or serial no in process as well process as well as final
as final dispatch)
dispatch has been made
available. Documented
information verified &
conforming to the standard
requirement.
8.5.3 Property belonging to customers Documented Information of
or external providers C Lost or damaged property
(Documented Information of Lost or has been documented.
damaged property)
Documented information
verified & conforming to
the standard requirement.
8.5.4 Preservation of output Objective evidence for
(Objective evidence for meeting the C meeting the defined storage
defined storage conditions for conditions for handling,
handling, packaging, storage and
protection) packaging, storage and
protection has been
documented &
implemented. Documented
information verified &
conforming to the standard
requirement.
8.5.5 Post-delivery activities C Procedure on Post-delivery
(Life time, maintenance, Warranty & activities has been
Guarantee, Final Disposal) documented &
implemented. Documented
information verified &
conforming to the standard
requirement.
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ISO 9001:2015
2nd surveillance Audit
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8.5.6 Control of changes Procedure for change

(Documented Information change C management has been
review result, person who is documented & approved.
authorized to changes
Documented information
verified & conforming to
the standard requirement.
8.6 Release of products and services Planned Arrangement
(Planned Arrangement documented C documented information for
information for acceptance criteria and acceptance criteria and
authorized person traceability)
authorized person
traceability has been
documented &
implemented. Documented
information verified &
conforming to the standard
requirement.
8.7 Control of nonconforming outputs NC Documented Information
(Documented Information for Non for Non conformity, action
conformity, action taken, concession, has to be taken, concession,
authority deciding action)
authority deciding action
has to be documented &
implemented. Documented
information verified &
conforming to the standard
requirement.
9. Performance evaluation C Documented information
9.1 Monitoring, measurement, verified & conforming to
analysis and evaluation the standard requirement.
9.1.1 Monitoring, Measurement
analysis and evaluation
9.1.2 Customer Satisfaction Analysis of Customer
(Analysis of Customer Satisfaction) C Satisfaction has been taken
via mails. Documented
information verified &
conforming to the standard
requirement.
9.1.3 Analysis and Evaluation C Documented information
verified & conforming to
the standard requirement.
9.2 Internal Audit Procedure for Internal audit
(Frequency and Documented C has been documented &
Information for Implementation of implemented. Documented
Audit Program and the audit result)
information verified &
conforming to the standard
requirement.
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ISO 9001:2015
2nd surveillance Audit
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9.3 Management Review Procedure for Management

(Frequency, Input, Output, Documente C Review has been
Information for MRM Results) documented &
implemented. Documented
information verified &
conforming to the standard
requirement.
10. Improvements Documented information
C verified & conforming to
10.1 Improvement – General the standard requirement.
10.2 Nonconformity and Corrective NC Procedure for Non
action conformity has to be
(Documented Information for nature documented &
of NC and result of action taken)
implemented.
10.3 Continual improvement C Documented information
verified & conforming to
the standard requirement.

END OF REPORT