FLIGHT OPERATIONS

CREW POLICIES & REGULATIONS Page 1

Flight Deck Announcement

PA Guidelines

This PA section sets out some ‘Public Address’ samples that can be used. These PAs are not the preferred
format, they are simply there to assist those of you that find difficulty giving PA’s or thinking of what to say, in
other words, THE EASY WAY OUT.

FOR ALL THE REST OF YOU…

Giving PA’s is an important communication tool which should be utilized effectively. The following guidelines
should be considered for making a PA, which, it is hoped, will encourage you to think outside the box and help to
connect with the customers:

 You should aim to portray Air Arabia in a friendly, human manner and as such, you are fully encouraged to be
warm, friendly, and down to earth, so explore.

 Humour is a great way to lighten the mood, so don’t be so ridged, and try to make them smile.

 If you feel that you have some interesting local knowledge within the context of the flight or the area that you
are flying over, then share it.

 If you know that the passengers are generally from a certain country and you can speak their language, then
speakada language

NEEDLESS TO SAY,

 Please don’t bore them with long speeches; keep it short and simple.

 Recognize that certain circumstances such as Go-around or Windshear will be harder on the passengers and
crew, so be aware and sensitive about their anxiety, and avoid saying anything that could increase their fears.
It is better to downgrade the severity to the passengers while in the air. Be positive and optimistic.

 Do not say anything that is inappropriate, confidential or that might offend anybody.

 Take into consideration cultural, political, and geographic sensitivities when making PAs as a simple error can
be viewed in a very serious light. Beware that the News Media can be biased at times to national interests
and should not always be referenced as the authority in all issues. So, whereas CNN and BBC may call our
waters the “Persian Gulf” in the Arab sphere of influence it is the “Arabian Gulf”, especially when there are
disputed territories between Iran and the UAE within those waters. Avoid referring to any such disputes, for
example, when flying over Cyprus, we would not refer to the northern part as Turkish Cyprus or even the
southern part as being Greek but simply use the politically correct name of Cyprus.

 Do not blame the Company unless it is obvious to all that the delay is due to Company reasons; in such
circumstances it would be more appropriate to make a sincere apology. To the maximum extent possible, find
a way out (e.g: weather, ATC …etc), and show that you are doing something about it.

FOOD FOR THOUGHT…

We always say: “Please sit back, relax, and enjoy the flight” but are they really enjoying it???

Refer to OM-A Section 8.3.16 for further guidance.

 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 2
Flight Deck Announcement

INDEX

Standard Announcement - Announcements that must be played during different phases of the flight. Below is
the list of Standard Announcements.

1. Welcome

2. After Take Off

3. Cruise

4. Pre-Landing

On Demand Announcement - Announcements that must be played as and when the situation demands. Below
is the list of On-Demand Announcements.

1. Any Delays

2. Expected Turbulence

3. Haj – Umrah

4. Doctor / Nurse

5. Diversion

6. Go Around

7. After Landing (Parking Delays)

8. On-time Departure

9. On-time Arrival

10. Early Arrival

INDEX

1. Welcome

2. Any Delays

3. After Take off

4. Cruise

5. Expected Turbulence

6. Time for Iftar

7. Haj-Umrah

8. Doctor / Nurse
 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 3
Flight Deck Announcement

9. Diversion

10. Go Around

11. Pre-Landing

12. After Landing (Parking Delay)

13. Bomb Threat

Points to Remember:

 Use a warm and friendly style.

 Prepare yourself before you make a PA.
 Speak slowly and clearly.
 Do not keep clicking PA On/ Off
 Place the handset speaker on your ears and microphone close to your lips.
 Try to be consistent with positive voice projection.
 Do not blow into the microphone.
 Emphasize important words.
 Apologize when you make a mistake.
 Always be aware of the destination, airport name, flight name and number, crew name…etc.,
 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 4
Flight Deck Announcement

1.WELCOME (ST): To be made 5 min prior departure.

Ladies and Gentlemen.

A very good (Morning/Afternoon/Evening) from the cockpit. Your (Capt – F/O) (Name …) speaking.

On behalf of Air Arabia, my colleague (Capt.–F/O) (Name ……) and the entire Cabin Crew lead by the Cabin
Supervisor (Mr. – Miss) (Name…) a very warm welcome to you all aboard this Air Arabia Airbus A320/A321.

In Air Arabia your safety is our main concern so please carefully watch the safety demonstration on board this
aircraft even if you are a frequent traveler.

Our flight to (Destination), will take us approximately …… hours and we plan to cruise at an Altitude of …… ft.
Thank you for choosing Air Arabia and we hope you have a pleasant flight.

‫سيداتي آنساتي سادتي‬,

‫ يتحدث معكم من كابينة القيادة‬,‫أسعد الله أوقاتكم بكل خير‬

‫ نيابة عن العربية للطيران‬.___ )‫ مساعد القبطان‬/ ‫(قبطان الطائرة‬
‫و بقية طاقم الضيافة بقيادة ___ نود ان نرحب بكم أجمل ترحيب‬
320 321 ‫على متن هذه الطائرة من طراز ايرباص‬.

‫رحلتنا الى مطار ___ ستستغرق حوالي ___ دقيقة و سنحلق على‬
‫ من أجل سالمتكم نرجو منكم االصغاء‬.‫ارتفاع وقدره ___ الف قدم‬
‫ نتمنى لكم رحلة ممتعة‬.‫لتعليمات السالمة على متن هذه الطائرة‬
2. ANY DELAYS (OD): When the delay exceeds 15 minutes.

Ladies and Gentlemen from the cockpit, your (Capt. – F/O) speaking.

We are expecting a delay to our departure time due to a (Technical/Traffic-Congestion/Bad Weather/Airport

Closed at … … …). We regret any inconvenience, and we will do our best to minimize the delay.

(If delay is now) Presently we expect to be able to depart in approximately …… hrs. ……min. We will keep you
updated with any information that becomes available to us.

Thank you for your patience and cooperation.

‫ مساعد القبطان) يتحدث معكم‬/ ‫ (قبطان الطائرة‬,‫حضرات المسافرين‬.

‫ نعتذر عن هذا التأخير المفاجىء وسنبذل‬.)‫نتوقع تأخير في اقالع رحلتنا اليوم وذلك بسبب (السبب‬
‫اقصى‬

.‫جهدنا لالقالع باسرع وقت ممكن‬

.‫سنوافيكم بالمعلومات الجديدة فور توفرها‬

.‫نشكر تفهمكم وحسن تعاونكم‬

 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 5
Flight Deck Announcement

3. AFTER TAKE OFF (ST)

Ladies and Gentlemen, once again from the Cockpit, your (Capt – F/O) speaking.

Currently we are (Cruising at/Climbing to) …… ft. If you look out of the (Left/ Right) side of the aircraft, you can
presently (View/See)

(The city of/River/Mountains … etc.)

Our route today should take us over the countries of ……/……/……. For your own safety, we recommend that
when seated you keep your seat belt loosely fastened at all times in case of any unexpected turbulence.

Before arrival we will endeavor to update you with the latest weather for our destination.

Thank you.

‫ نحن حاليا بإرتفاع‬,‫ مساعد القبطان) يتحدث معكم مرة اخرى‬/ ‫ (قبطان الطائرة‬,‫حضرات المسافرين‬

__ ‫قدم و درجة الحرارة الخارجية ___ درجة‬.

‫يمين الطائرة) بإمكانكم مشاهدة و استمتاع (اذكر المدينة‬/‫ المسافرين الجالسين على (يسار‬/

‫ مسار الرحلة لليوم يأخذنا ___ و فيما بعد نحلق على جو‬.)‫ ___ المنظر‬.

‫ شكرا لكم و رحلة سعيدة‬.‫قبل الوصول سنوافيكم عن حالة الطقس و التوقيت المحلي‬

4. CRUISE (OD): When the dropdown screens/Airshow is INOP.

For flights exceeding 3 hours and during daytime, the after-takeoff PA shall be used to inform the passengers
about the actual position and the remaining flight time/ ETA.

5. EXPECTED TURBULENCE (OD)

Ladies and Gentlemen,

From the cockpit. As you can observe, the seat belt signs have been switched on due to turbulence. For your
safety, please remain seated with your seat belts fastened.

Thank you for your cooperation.

‫ لقد اضيئت‬,‫ كما تالحظون‬.‫ مساعد القبطان) يتحدث معكم‬/ ‫ (قبطان الطائرة‬,‫حضرات المسافرين‬
‫اشارة‬

‫ربط أحزمة المقاعد و ذلك لمرورنا بمنطقة مطبات هوائية‬.

‫لسالمتكم و سالمة المسافرين من حولكم نرجو منكم البقاء جالسين في مقاعدكم مع ترك أحزمة‬
‫المقاعد‬
 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 6
Flight Deck Announcement

‫ شكرا لتعاونكم‬.‫مربوطة الى حين انطفاء اشارة ربط االحزمة‬.

6. TIME FOR IFTAR (OD)

Ladies and Gentlemen,

From the cockpit. It is now time for iftar. May Allah accept your fasting.

‫اإلعالن عن موعد حلول اإلفطار‬

‫ نتمني لكم صوما مقبوال‬،‫نود ان ننوه للمسافرين الصاىمين بإنه قد حان األن موعد اإلفطار‬
‫وإفطارا شهيا‬

7. HAJ & UMRAH (OD)

Ladies and Gentlemen,

We would like to announce to all our passengers wishing to perform HAJJ/UMRAH that we will be crossing abeam
(MIQAT) 30 minutes from now. You may start NEYAT EHRAAM at that time.

Thank you.
‫إعالن عن منطقة اإلحرام‬

‫ العمرة بأننا سنحلق‬/ ‫ نود أن ننوه للمسافرين الذين ينوون أداء فريضة الحج‬، ‫أعزائنا المسافرون‬
‫بمشيئة‬

‫ وشكرا‬، ‫ تقبل الله منا ومنكم صالح األعمال‬، ‫الله بمحاذاة ميقات االحرام بعد ثالثون دقيقة من اآلن‬

8. DOCTOR / NURSE (OD)

Ladies and Gentlemen, From the Cockpit, May I have your attention please!

If there is a Doctor of Medicine, Paramedic or Nurse on board, please identify yourself to any member of the cabin
crew.

‫طلب مساعدة طبية‬

‫ الرجاء التواصل فورا مع‬.‫ إذا وجد بينكم طبيب او ممرض علي متن الطائرة‬،‫السادة المسافرون‬
‫أحد أفراد‬

‫الطاقم‬
 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 7
Flight Deck Announcement

9. DIVERSION (OD)

Ladies and Gentlemen from the cockpit, your (Capt. – F/O) speaking.

I regret to inform you that we will not be able to continue our flight towards ……… airport due to (…… State
Reason). We are now diverting to ……… and we will keep you posted with any further information as it becomes
available.

We thank you for your patience and understanding.

‫ يرجى االنتباه‬,‫ مساعد القبطان) يتحدث معكم‬/ ‫ (قبطان الطائرة‬,‫حضرات المسافرين‬:

‫نود ان نعلمكم بأن ليس بإمكاننا النزول بمطار __ و ذلك بسبب __و قد تقرر تحويل مسار الرحلة الى‬

‫ __ مطار‬.

‫ شاكرين لكم حسن‬.‫ وسنتواصل معكم من جديد عند الوصول‬,‫لقد تم اتخاذ كافة التسهيالت الالزمة‬

‫ نيابة عن العربية للطيران نأسف لهذا التأخير الحاصل و الخارج عن إرادتنا‬.‫تعاونكم و تفهمكم‬.

10. GO AROUND (OD)

We would like to inform you that we had to discontinue the approach due to (……. State Reason). Rest assured
that your safety is our main concern.

(If not diverting) We are returning to land in approximately ……… minutes. Thank you for your patience.

(If diverting) We regret to inform you that we will not be able to continue our flight towards ………… airport due to
………… (State Reason), however we have decided to divert to ……… We thank you for your understanding and
will provide you with further information upon landing.

‫ مساعد القبطان ) ___ يتحدث مع حضراتكم‬/ ‫ من كابينة القيادة (قبطان الطائرة‬,‫سيداتي و سادتي‬

. ‫ سنقوم بمحاولة اخرى للنزول‬.)‫كما ترون لم نستطع النزول في مطار ___ و ذلك ___ (اذكر السبب‬

.‫ نأسف لهذه المناورة باالرتفاع المفاجئ حيث كان ذلك ضروريا لسالمة الطائرة و الركاب‬,‫بالمدرج‬
‫شكرا‬
 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 8
Flight Deck Announcement

‫لتعاونكم و نعتذر لهذا التاخير الحاصل‬.

(‫ قم ايضا بإبالغ المسافرين بتحويل مسار الرحلة كما فوق‬,‫)اذا لم يكن الهبوط في نفس المطار‬

11. PRE-LANDING (ST)

Ladies and Gentlemen from the cockpit.

We have now started our gradual descent into ……… airport. The local time there is ………, and the temperature
is …… °C. We plan to land on runway ……… and should be on ground in approximately ……… mins.

Once again thank you for choosing to fly with Air Arabia, and we look forward to seeing you soon. Have a good
(Day/Evening).

‫ نتحدث معكم من كابينة القيادة مرة اخرى‬,‫حضرات المسافرين‬,

‫لقد بدأنا بالهبوط التدريجي نحو ارض المطار حيث التوقيت المحلي يشير الى تمام الساعة __ و رجة‬

‫الحرارة __ درجة مئوية‬.

)‫ الخ‬..‫ او الرقم‬,‫ الغربي‬,‫سنقوم بالهبوط على المهبط (الشرقي‬.

‫و نتوقع الوصول ان شاء الله بعد حوالي عشرين دقيقة‬.

‫ و شكرا‬,‫ و نتمنى ان نلقاكم في المستقبل القريب‬,‫مجددا نشكركم الختياركم العربية للطيران‬.

12. AFTER LANDING (OD) – Parking Delays

Ladies and Gentlemen, from the cockpit.

Welcome to ……… Unfortunately, our allocated parking bay is currently occupied.

For your own safety please remain seated until the seat belt signs have been switched off when parked at the
gate.

Once again thank you for choosing to fly with Air Arabia.

‫ مساعد‬/ ‫ من كابينة القيادة (قبطان الطائرة‬,‫الحمدلله على سالمتكم جميعا أيها المسافرون الكرام‬
‫القبطان‬

) ___ ‫يتحدث مع حضراتكم‬.

 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 9
Flight Deck Announcement

‫ حيث ان الموقف المخصص لنا‬,‫كما تشاهدون بأن الطائرة قد توقفت بعيدا عن مبنى المسافرين‬
‫اليوم غير‬

‫ الرجاء منكم البقاء جالسين لحين اطفاء‬,‫ دقائق معدودة قبل تحركنا مجددا نحو المبنى‬,‫شاغر حاليا‬
‫إشارة‬

‫ربط األحزمة‬.

‫ناسف لهذا التأخير‬.

‫مجددا نشكركم الختياركم العربية للطيران و في رعاية الله‬.

13. Bomb Threat – On Ground

“Ladies and Gentlemen this is Captain …… speaking. We have received a message that there is a security
concern for this aircraft. In the interest of your safety, we are going to make a thorough search of the aircraft. We
shall not be taking off, but instead, we shall taxi the aircraft and park in a suitable area.

The flight attendants will then supervise your leaving the aircraft and accompany you to a designated location.
Arrangements for your comfort while the aircraft is being searched will be advised after disembarkation”.

Bomb Threat – In Flight

“Ladies and Gentlemen may I have your attention please. This is Captain … … speaking. Each year airlines,
including Air Arabia, receive several telephone calls regarding threats to company property and aircraft.

After investigation these invariably prove to be false, but nevertheless they are all treated seriously. Such a call
has been received today that may be of concern to this flight. We are therefore returning to (or diverting to) ……
airport.

In the meantime, I have instructed the cabin crew to do a search of the cabin to confirm that there is no danger.
During the search crew members will ask you to identify your hand baggage. Please remain calm and stay seated
unless you are asked to move. We kindly ask that you give us your full co-operation and I will speak to you again
as soon as the search is completed. Thank you”.
 FLIGHT OPERATIONS
CREW POLICIES & REGULATIONS Page 10
Flight Deck Announcement

INTENTIONALLY LEFT BLANK