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Sample Conversation Sequence of Service

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Allysa Cueto
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36 views2 pages

Sample Conversation Sequence of Service

Uploaded by

Allysa Cueto
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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WELCOMING THE GUEST Guest: Yes please.

Upgrading (making the regular size to


large portion).
Guest: (Approaching to the restaurant’s 3. SERVING THE WATER (right of the guest
door) using right hand) Upselling (promoting the best
accompaniment food or drinks/ wines).
Receptionist/Server: Good Server: Excuse me ma’am, this is your ice-
morning/afternoon/evening Mrs. Cruz. cold water for your refreshment. Server: Excuse me ma’am, May I repeat
Welcome to Fatima Café. your orders if I get it right?
Guest: Thank you.
Guest: (response accordingly) Guest: Yes please.
4. PRESENTING THE MENU (right of the
Receptionist/ Server: I prepared a nice guest using right hand) Server: Thank you. .(repeat the guest
table for you. This way please. orders), did I get it right ma’am?
Server: Excuse me ma’am, May I present
Guest: Thank you. to you our menu for your selection? Guest: Yes

Receptionist/Server: Will this table be Guest: Thank you. Server: Ma’am I would like to inform you
alright for you? that your orders will be served after 15
Server: Excuse me ma’am, I’ll be back after
minutes, would that be okay with you
Guest: Yes, I’m okay with this. a while to take your orders, thank you.
ma’am?
(Give the guest ample time to review the
menu). Guest: Yes, it’s okay.
2. SEATING THE GUEST
Guest: Alright, thank you. Server: Thank you ma’am. I’ll be back for
Receptionist/ Server: Have a seat your orders. Excuse me ma’am.
ma’am/sir.
5. ORDER TAKING (right of the guest)
Receptionist/Server: (Standing on the
6. ADJUSTING THE TABLE APPOINTMENT
right side of the guest, you may introduce Server: Excuse me ma’am, may I take your
yourself if you are the server or introduce orders now? 7. SERVING DRINKS
the server for the day).
Guest: Yes please, I want to have____ 8. SERVING THE BREAD/ BUSSING OUT THE
Mam/sir I am (Jay) and I will be your (saying the orders). BREAD PLATE. (Left side of the guest/ right
service attendant for today. hand)
Note:
Excuse me ma’am/sir, May I lay your table 9. SERVING THE SOUP/ BUSSING THE SOUP
napkin? BOWL
10. SERVING/ BUSSING OUT SALAD

11. SERVING WINE 18. PRESENTING CHANGE and RECEIPT

Server: Mam, this is your wine. (Describe Server: Excuse me ma’am, here is your
the wine: brand name, type of wine and change and receipt.
alcohol content). May I open the bottle for
Guest: Thank You.
you?
Server: By the way ma’am, how did you
GUEST: Yes, you may.
find your meal?
(Open the bottle of wine in accordance
GUEST: Well, it is good.
with the standard. Do not forget to
present the cork for evaluation). Serve the SERVER: I’m glad to hear that ma’am.
wine. Thank you for your patronage. Excuse me
ma’am.
12. SERVING/ BUSSING OUT THE MAIN
COURSE 19. BIDDING GOODBYE
13. CRUMBLING DOWN using napkin and Server: Thank you for dining with us. Hope
bread and butter plate. to see you again.
14. TABLE ADJUSTMENT

15. SERVING/ BUSSING OUT DESSERT

16. OFFERING COFFEE/ TEA? SERVING

17. BILL OUT

Server: Excuse me ma’am, may I present


to you you’re bill?

Guest: Thank you.

Server: I receive P1,000.00. I’ll be back for


your change and receipt. Excuse me
ma’am.

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