SEQUENCE PHRASEOLOGY

1. CHECK YOUR PERSONAL HYGIENE 7. CHECK RESERVATION LOG

2. MISE-EN-PLACE W- Excuse me Ms. Ereca, we’ve prepared a
3. TABLE SET-UP beautiful table for you this way please.
4. TAKE TELEPHONE RESERVATION
8. LEAD AND SEAT GUEST/S
BREAKFAST W- Would this table make you comfortable
W- EVSU RESTO de Ormoc, Good morning this is ma’am?
[ Ronelyn ] , how may I help you? G- Yes, it’s perfect!
G- Good morning, I’d like to have a reservation. 9. UNFOLD TABLE NAPKIN
W- Alright ma’am, is it a table for one or two ? W- Alright ma’am please be seated. ( Assist the
G- A table for one please. guest )

W- May I know the day of your reservation May I unfold the table napkin and place it in
ma’am ? your lap ?

G- Today around 7’oclock in the morning. G- Nope, I’ll do it myself.

W- Alright ma’am, may I know who is on the W- I’ll be back to serve your water ma’am.
line please and your contact details ? 10. SERVE WATER & COFFEE/TEA
G- I am [ Ereca Catayoc ] from [ Ormoc ]and my W- Here is your water ma’am.
contact no. is 0970- 456-7897.
G- Thank you.
W- Alright ma’am, may I ask if you have any
special request with regards to your reservation W- Would you like to have a coffee or tea
ma’am ? ma’am before your meal?

G- None G- A brewed coffee please.

W- Alright ma’am, may I repeat your W- Noted ma’am. I’ll serve it right away.
reservation ? W- Here is your coffee ma’am.
G- Yes please. G- Thank you.
W- You are Ms. Ereca Catayoc from Ormoc and 11. PRESENT THE MENU & TAKING OF
your contact no. is 0970- 456- 7897 and the ODERS
date of your reservation is today 7’oclock in the
morning. Did I get your reservation right W- Excuse me ma’am, may I present to you our
ma’am ? menu for your food and beverage selection.

G- Yes exactly ! G- Thank you.

5. PLACE RESERVATION CARD W- By the way ma’am, just call my attention

6. WELCOME AND GREET GUEST/S once you are ready to place your orders.

W- Good morning ma’am, welcome to EVSU G- ( Calling waiter ) I would like to order
RESTO de Ormoc ! Are you holding any FRENCH TOAST with CRISPY BACONS, SPANISH
reservation? OMELET and another cup of COFFEE freshly
brewed .
G- Yes.
W- How about a platter of fresh fruit ma’am to
W- May I know the name of your reservation close up your meal?
ma’am ?
G- No thanks
G- Ereca Catayoc

W- Alright ma’am. Excuse for a while ma’am I

will just check your reservation to our W- May I repeat your order ma’am?
reservation log.
12. REPEAT ORDERS
G- Alright
W- You order FRENCH TOAST with CRIPSY
BACONS, SPANISH OMELET and another cup of
COFFEE freshly brewed. Did I get your orders
correct ma’am?

G- Yes exactly!
17. PROMOTION
W- Your food will be served after 10 minutes
ma’am. Should you need anything, please call W- By the way ma’am this evening we have live
my attention. band and we offer family discount to our
( Place order and send to kitchen/ bar selected food items and drinks. Would you
promptly ) mind to bring with your family member and
have fun with us ?
13. LIASE BETWEEN KITCHEN AND G- We’ll see.
SERVICE AREA

W- Chef please prepare the food for table no.1,

cashier please the bill for table for no.1 18. BIDDING GOODBYE

ADJUST TABLE SET-UP and REMOVE UN USE W- Alright ma’am, it was my pleasure serving
UTENSILS and ADD APPROPRIATE GEAR THAT you. I am looking forward on your next visit.
IS USEFUL FOR THE SERVICE.
Thank you and enjoy the rest of the day.

14. SERVING ORDERS

W- Excuse me ma’am here is your FRENCH

TOAST with CRISPY BACONS, SPANISH OMELET
and another cup of COFFEE freshly brewed.

( After eating )

15. ASKING FEEDBACK

W- How was the food ma’am?

G- It’s delicious as expected.

W- I’m happy that you enjoy it, may I buss out

the soiled dishes ma’am?

G- Yes please

( Buss out soiled dishes )

G- Thank you. By the way, can I have my bill ?

W- Alright ma’am.

16. PRESENT BILL

W- Excuse me ma’am. May I present to your

bill. How would you like to settle your bill
ma’am ? In cash or credit card ?

G- I’ll pay it in cash.

W- Excuse me ma’am, I will be back for your

change and receipt.

W- Excuse me again ma’am. Here is your

change and receipt.

G- Thank you.
 W- Would this table make you comfortable ma’am?

SEQUENCE PHRASEOLOGY
ATTENDING GUEST REQUEST
1. CHECK YOUR PERSONAL HYGIENE
2. MISE-EN-PLACE G- Hmm would you mind if you can find me vacant
3. TABLE SET-UP table near the window?
4. TAKE TELEPHONE RESERVATION W- One moment ma’am, let me check the
availability of our tables.

G- Alright, Thank you.

LUNCH / DINNER
( After finding )
W- EVSU RESTO de Ormoc, Good morning this is
Ronelyn, how may I help you ? W- Excuse me ma’am there’s a vacant table, this way
please.
G- Good morning, I’d like to have a reservation.
( Leading the way )
W- Alright ma’am, is it a table for one or two ?
W- How about this table ma’am ? Would this make
G- A table for one please. your dining experience more relaxing?
W- May I know the day of your reservation ma’am ? G- Yes, it’s perfect!
G- Today around 7’oclock in the evening. 9. UNFOLD TABLE NAPKIN
W- Alright ma’am, may I know who is on the line W- Alright ma’am please be seated. ( Assist the guest
please and your contact details ? )
G- I am Ereca Catayoc from Ormoc and my contact May I unfold the table napkin and place it in your
no. is 0970-456- 7897. lap ?
W- Alright ma’am, may I ask if you have any special G- Nope I’ll do it myself.
request with regards to your reservation ma’am?
W- I’ll be back to serve your water ma’am.
G- None.
10. SERVE WATER
W- Alright ma’am, may I repeat your reservation?
W- Here is your water ma’am.
G- Yes please.
G- Thank you.
W- You are Ms. Ereca Catayoc from Ormoc and your
contact no. is 0970- 456- 7897 and the date of your
reservation is today 7’oclock in the evening. Did I get
your reservation right ma’am? 11. PRESENT THE MENU

G- Yes exactly! W- Excuse me ma’am, may I present to you our

menu for your food and beverage selection.
5. PLACE RESERVATION CARD
6. WELCOME AND GREET GUEST/S G- Thank you.

W- By the way ma’am would you like to order a pre-

W- Good evening ma’am, welcome to EVSU RESTO
dinner drink before your meal, we have ( ONE
de Ormoc! Do you have any reservation ma’am ?
PUNCH ) which is our beverage of the day that will
G- Yes, I have reserved a table earlier. surely boost your appetite.

W- May I know the name of your reservation 12. OFFER PRE- DINNER DRINK
ma’am?
G- Thank you, I’ll have that one.
G- Ereca Catayoc
W- Alright ma’am noted.
W- Alright ma’am. Excuse for a while ma’am I will
just check your reservation to our reservation log. 13. SERVING PRE-DINNER DRINK

G- Alright. W- Here is your one punch, enjoy your pre-dinner

drink ma’am.
7. CHECK RESERVATION LOG
G- Thank you.
W- Excuse me Ms. Ereca, we’ve prepared table for
you this way please. W- By the way ma’am, should you need any
assistance or you will order your foods – please do
8. LEAD AND SEAT GUEST/S not hesitate to call my attention.
G- Calling waiter.

14. TAKING ORDER AND UPSELLING 18. SERVING ORDERS

W- Excuse me ma’am, how can I help you ? May I ( Delivering the food )
now take your order ma’am?
Soup - Right side
G- Yes please, I would like to order a CREAMY
Bread - Left side
TOMATO SOUP and KILLER PORK for my main dish.
Salad to fish - Left side
W- Noted ma’am, by the way ma’am how about for
your salad? We have Caesar salad which is the FOOD SEQUENCE
bestselling salad in our restaurant that would surely
satisfy your taste because of our very own unique  Appetizer
version of it.  Soup
 Salad
G- I’ll have one for that.  Main dish
W- That is noted ma’am. How about a wine to  Drinks/ Wine
compliment with your KILLER PORK?  Dessert

G- What would you suggest?

15. WINE OFFERING 19. PRESENT WINE, EVALUATE & TASTING

WINE
W- Well, we have a Malbec wine from Argentina
with alcohol volume of 13% and 700 liquid volume W- May I present to you ma’am our Malbec wine
since 2003 from Argentina with alcohol volume of 13% and 700
liquid volume which started fermenting in year
G- Alright, please add it to my order. 2003 ?
W- How about dessert ma’am? We have a variety of W- May I open the wine for you ma’am?
dessert that may satisfy your liking.
G- Yes please.
G- Well.. I would like to order chocolate yogo for my
dessert. W- May I present the cork for the aroma evaluation
ma’am ?
W- Alright ma’am noted, by the way ma’am do you
have special request with regards to your orders? G- Yes please.

G- None so far ( Presenting the cork )

W- Alright ma’am. May I repeat your order? W- How was the smell ma’am?

G- Yes, you may G- It has a quite strong smell but it’s good.

16. REPEAT ORDERS W- Thank you for that comment ma’am. May I pour
the wine in your red wine glass for the taste
W- You order a CREAMY TOMATO SOUP, KILLER evaluation ma’am?
PORK, CAESAR SALAD and MALBEC as your beverage
and a CHOCOLATE YOGO for your dessert. Did I get G- Yes please.
your orders right maam? ( Pour ¼ full )
G- Yes exactly ! W- How was the taste ma’am?
W- Your food will be served after 15 minutes ma’am. G- It taste good I like it.
Should you need anything, please call my attention.
W- May I now pour your wine on your red wine glass
( Place order and send to kitchen/ bar promptly ) ma’am?
17. LIASE BETWEEN KITCHEN AND SERVICE G- Yes please.
AREA
( Pour ½ full )
W- Chef please prepare the food for table no.1 ,
cashier please the bill for table no.1 W- Okay ma’am, if you have any concern don’t
hesitate to call my attention, enjoy !
ADJUST TABLE SET-UP and REMOVE UN USE
UTENSILS and ADD APPROPRIATE GEAR THAT IS G- Yes. Thank you.
USEFUL FOR THE SERVICE.
( After eating )
 24. BIDDING GOODBYE
W- Alright ma’am, it was my pleasure serving you. I
am looking forward on your next visit.

Thank you and enjoy the rest of the night.

20. ASKING FEEDBACK
W- How was the food ma’am?

G- It’s delicious as expected.

W- I’m happy that you enjoy it, may I buss out the
soiled dishes to serve your dessert ma’am?

G- Yes please

( Buss out soiled dishes )

( Delivering dessert )

21. SERVING DESSERT

W- Here is your CHOCOLATE YOGO ma’am.

G- Thank you.

W- Just notify me if you have any request or concern

ma’am.

G- Ok

( After eating the dessert )

W- May I clear the table ma’am?

G- Yes please

W- Here is your water ma’am.

G- Thank you. By the way, can I have my bill?

W- Aright ma’am.

22. PRESENT BILL

W- Excuse me ma’am. May I present to you your
bill . How would you like to settle your bill ma’am? In
cash or credit card ?

G- I’ll pay it in cash.

W- Excuse me ma’am. I will be back for your change

and receipt.

W- Excuse me again ma’am. Here is your change and

receipt.

G- Thank you.

23. PROMOTION
W- By the way ma’am this coming Saturday evening
we have live band and we offer family discount to
our selected food items and drinks. Would you mind
to bring with your family member and have fun with
us ?

G- Well see..