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Types of Communication 1

Types of communication

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12 views22 pages

Types of Communication 1

Types of communication

Uploaded by

uyy150pogisigena
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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COMMUNICATION

AND ITS TYPES


CONTENTS
What is Communication
Process of Communication
Types of Communication
Levels of Communication
Communication Barriers
Tools of Effective
Communication
is what ??

 It is a process of exchanging –
❑ Information
❑ Ideas
❑ Thoughts
❑ Feelings
❑ Emotions
 Through –
❑ Speech
❑ Signals
❑ Writing
❑ Behavior
Process of

Sender
Types of

People communicate with each other in a number of


ways that depend upon the message and its
context in which it is being sent.

Types of communication based on the


communication channels used are –
❖ Verbal Communication

❖ Nonverbal Communication
Verbal

▪ It refers to the form of communication in which


message is transmitted verbally.
▪ Communication is done by word of mouth and a
piece of writing.
▪ In verbal communication remember the acronym
“KISS” (keep it short and simple).

Verbal Communication is divided into:


❑ Oral Communication

❑ Written Communication
Oral

➢ In oral communication, Spoken words are


used.
➢ It includes face-to-face conversations,
speech, telephonic conversation, video,
radio, television, voice over internet.
➢ Communication is influence by pitch,
volume, speed and clarity of speaking.

❑ Advantages –
It brings quick feedback.
In a face-to-face conversation, by reading
facial expression and body language one
can guess whether he/she should trust
what’s being said or not.

❑ Disadvantages –
In face-to-face discussion, user is unable
to deeply think about what he is
delivering, so this can be counted as a
fault.
Written

➢ In written communication, written signs or


symbols are used to communicate.
➢ In written communication message can be
transmitted via email, letter, report, memo
etc.
➢ Written Communication is most common
form of communication being used in
business.

❑ Advantages –
Messages can be edited and revised
Written communication provide record and
backup.
A written message enables receiver to fully
understand it and send appropriate feedback.
❑ Disadvantages –
Written communication doesn’t bring instant
feedback. It take more time in composing a
written message as compared to word-of-
mouth and number of people struggles for
writing ability
Nonverbal

 Nonverbal communication is the


sending or receiving of wordless
messages. Such as gesture, body
language, posture, tone of
voice or facial expressions, is
called nonverbal communication.
 Nonverbal communication is all
about the body language of
speaker.

Nonverbal communication have the


following three elements –
 Appearance
Speaker – clothing, hairstyle,
neatness, use of cosmetics
Surrounding – room size, lighting,
decorations, furnishings
 Body Language
facial expressions, gestures,
postures
 Sounds
Voice Tone, Volume, Speech rate
Levels of

 Intrapersonal
Communication is
communication that occurs in
your own mind. It is the basis
of your feelings, biases,
prejudices, and beliefs.
 Examples are when you
make any kind of decision –
what to eat or wear. When
you think about something
– what you want to do on
the weekend or when you
think about another person.
Interpersonal communication is the
communication between two people but can
involve more in informal conversations.
 Examples are when you are talking to your
friends. A teacher and student discussing an
assignment. A patient and a doctor
discussing a treatment. A manager and a
potential employee during an interview.
Small Group communication is communication within formal or
informal groups or teams. It is group interaction that results in decision
making, problem solving and discussion within an organization.
Examples would be a group planning a surprise birthday party for
someone. A team working together on a project.
One-to-group communication involves a
speaker who seeks to inform, persuade
or motivate an audience.
 Examples are a teacher and a class of
students. A preacher and a
congregation. A speaker and an
assembly of people in the auditorium.
Mass communication is the
electronic or print
transmission of messages to
the general public. Outlets
called mass media include
things like radio, television,
film, and printed materials
designed to reach large
audiences.
 A television commercial.
A magazine article.
Hearing a song on the
radio. Books,
Newspapers, Billboards.
The key is that you are
reaching a large amount of
people without it being
face to face. Feedback is
generally delayed with
mass communication.
Barriers of
2. Perceptual barriers

1. Physical barriers
3. Emotional barriers 4. Cultural barriers
5. Language barriers 6. Gender barriers
7. Interpersonal barriers
How to Overcome Barriers of

 Taking the receiver more seriously


 Crystal clear message

 Delivering messages skilfully

 Focusing on the receiver

 Using multiple channels to communicate instead


of relying on one channel
 Ensuring appropriate feedback

 Be aware of your own state of


mind/emotions/attitude
Tools of effective

 Be Brief
 Manners

 Using “I”

 Be Positive

 Good listener

 Spice up your words

 Clarity

 Pronunciation
Saroj Kumar Sahoo
Regd No - 1401227304

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